Trusted Agent profile · Dover
★★★★★
192 reviews across 1 platform
8/9 Cannon Street, Dover, CT16 1BY
Wards Lettings's office in Dover, at 8/9 Cannon Street, is rated 4.4 out of 5 across 192 reviews on 1 platform, including 192 Google reviews rated 4.4.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
GoogleWe recently rented a property through wards. The experience overall has been brilliant, our agent Aaron is the epitome of professional. Highly recommended.
Hi Regan, Thank you for your lovely review! We're thrilled to hear that your experience renting a property with us has been brilliant. Aaron will be delighted to know he made such a positive impression. We're always here to help you move forward. Best regards, Wards of Kent
5/5
GoogleI couldn't fault the team at Wards, especially Aaron! He went above & beyond for me to ensure all my questions were answered and I felt totally confident with my move. Will be recommending him to anyone in need of an estate agent!
Hi Chloe, Thank you for leaving a review! It's great to hear how positive your experience with our team has been and how Aaron has gone above and beyond to make you confident with your move. Best wishes, Wards.
5/5
GoogleCan’t thank Aaron stoner enough for all the help he’s given us to secure our new home, super professional and extremely fast replies to any queries we had. Such a positive energy that helped the whole process run smoothly.
Hi Sloaney, Thank you for leaving a review! It's great to hear how helpful our agent, Aaron, has been in helping you secure your new home. Best wishes, Wards.
1/5
GoogleWorst Experience - Communication is so poor, nothing is told just expected to adapt if anything changes, being told by there most experienced agent that they are an upgrade on the person who was due to do the viewing is arrogant, management tell you they will call you back but then do not and just apologise at the end of the day when you chase them. Feedback on viewings is a 20 second call between viewings and apologising for lateness to the people they are meeting. These charge the highest fee yet are so poor with communication, still have no for sale board outside my home. I would avoid using and do it with someone else that will care about you and selling your home. Very poor for apparently the "Best and biggest" in Dover.
Dear Ian, Thank you for taking the time to leave a review. We're sorry to hear how disappointing your experience has been, and we'd like to assure you that this is not the level of service we would expect you to receive. If you would like to escalate this further, please don't hesitate to get in touch with our customer support team via 01702 540802 or at customer.support@arunestates.co.uk. Kind regards, Wards.
5/5
GoogleMany thanks to Jack Davison, lettings manager at Wards, for his excellent and highly professional support and advice. It is good to know our property is in capable hands, which gives peace of mind. Warmly recommended.
Hi JO, Thank you for leaving a review! It's great to hear how positive your experience with our Lettings Manager, Jack, has been and how supportive he's been throughout. Best wishes, Wards.
5/5
GoogleIt has been an absolute pleasure dealing with Oliver and the team from Wards in Dover. I have been kept up to date with the marketing of my house at all time’s including weekly reviews being sent by post. Oliver responded to my messages quickly and efficiently. All the staff are professional, polite and very friendly. I wouldn’t hesitate in recommending Wards of Dover.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleWe have had such a good experience with Wards Dover so far. Very friendly and helpful staff who genuinely do their best to sell your home quickly and professionally. We have had a really lovely experience with Georgia especially who has been the kindest and hardest working estate agent we have had the pleasure of working with us. We had listed with a couple of other estate agents previously and the experience this time has just been completely different in the best way and we are so grateful thank you so much.
5/5
GoogleExcellent service and very prompt sale. Cannot thank you enough. Special thanks to Sophie helpful and very efficient.
Good Morning Linda, Thank you for your kind review - we will pass this on to the team! We're always here to help you move forward on your property journey. Best wishes, Wards
5/5
GoogleMe and my partner had an excellent experience working with Georgia at Wards, providing great advice. Communication was impeccable and we were never felt left in the dark during this often overwhelming process Thanks Georgia!
Hi Chris, Thank you for leaving a review! It's great to hear how excellent your experience with our agent, Georgia, has been and how impeccable her communication and advice has been throughout. Best wishes, Wards.
5/5
GoogleCan’t thank Shane and his team enough for all the hard work they put in when we sold our old house and bought our new one. The communication throughout was second to none keeping us up to date with all that was going on. All the staff were very professional and very polite. Thank you all at wards keep up the good work.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleJack & Aaron were amazing and so helpful. The whole process was really straight forward with expert knowledge along the way. 100% recommend
Hi Shan, Thanks for leaving a review of our Dover branch, we'll pass your feedback on to Jack and Aaron. Warm wishes Wards of Kent
5/5
GoogleI've literally just picked up the keys to my new house! Wards were amazing from the get go and considering I originally went in for a mortgage advisor meeting they found me my dream home that same day. Took less than a week looking with them to find what I wanted and they've been fantastic the whole way through. Friendly, helpful and genuinely looking for something we loved. 100% would recommend, especially for 1st time buyers as they will answer any and all questions you have. Super cute welcome box too 😊
Hi Miranda, Thank you for leaving a review and congratulation on your new home! It's great to hear how amazing your experience with our agents has been and how quickly they were able to help you find your dream home. Best wishes, Wards.
5/5
GoogleThey have done a brilliant job for us with our buy-to-let property. Aaron and Jack helped us to find a really wonderful tenant, in very good time too. All of the staff are extremely friendly and helpful.
Hello Chris, We are delighted to hear that Aaron and Jack found you a wonderful tenant so … More
5/5
GoogleI recently bought my first home through wards. The service was fantastic, the process was quick and efficient. A special thanks to both Georgia Holmes & Oliver Vincent for assisting me with this purchase. Simply could not have done it without these guys. Communication was clear, I was kept regularly informed of progression and it was a pleasure dealing with such professionals. Could not recommend Wards highly enough!
Hello Matthew, Thank you for taking the time to leave such a detailed review. We're honoured to hear that you would recommend our services to others. Many thanks, Wards of Dover Estate Agents
5/5
GoogleWe sold our house with Wards of Dover and they provided top class service. We set a high price for the property looking to settle at a lower price but Oliver went above and beyond got us the asking price. Thanks team!PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleWe recently used Wards to find our home as we were on a time limit we are grateful we found a lovely house, speedily. Aaron helped us massively through this quick process and was nothing but helpful. All questions we had were answered quickly and the level of service provided to us by him especially was amazing.
Afternoon Ellie, Thank you for your lovely review! We're thrilled to hear that Aaron was able to assist you so effectively and that you found a wonderful home within your time frame. It's great to know that all your questions were answered promptly and that you received amazing service. Best wishes, Wards of Kent
1/5
GoogleDo not rent with them! I have waited nearly 3 weeks for my deposit to be returned. Still haven't received it and now my calls aren't being returned. I was told that they had a problem with their systems!! Please don't tell me that a large company like Wards doesn't have procedures in place for this kind of outage!!! I always paid rent on time and flat was left as originally rented. Comment from landlord "I know you kindly left the flat with the furniture and in good condition, so we are more than happy for your deposit to be released."
5/5
GoogleHaving sold properties in the past, my current house for sale, Wards of Dover have been helpful, efficient and honest throughout. The dedication Gregory and his team, has been such a hassle free experience. Would happily recommend them.
Hello Kim, Thank you for your kind review - we will pass this on to the team! Many thanks, Wards of Kent
5/5
GoogleShane and the team in the Dover branch have made the hole process of selling our property a very pleasant experience form the valuation to the open house they took care of it all, and the property sold in ten days after a bad online experience thank you
Hello Paul, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleThanks to Aaron I now have my new home. He went above and beyond to help me and I am very grateful. Keep up the good work.
Hi Toby, Thank you for leaving a review. We're so happy that you've managed to get your new home with the help of Aaron, we'll be sure to pass on your kind words. We wish you all the best in your new home! - Wards.
5/5
Googlejust a quick message to say thanks to Wards. Aaron is a top man who helped me with every step of the way with finding a great place to live. Thankyou Aaron. AndyPositiveResponsiveness, Quality, Professionalism, Value
Hello andrew, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleTried selling our house without success with 3 other estate agents before finally signing up with Wards and selling within 3 weeks. Very happy with the service they provided and the staff were very helpful in particular Dominique, Jacob, Tom and Shane. Would highly recommend them
Hello, Thank you for taking the time to leave a review. Best wishes, Wards
5/5
GoogleThank you Aaron at Wards for being so amazing you was fast and efficient would definitely recommend to anyone
Hi Anumol, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Aaron, has been and how fast and efficient he's been throughout. Best wishes, Wards.
5/5
GoogleHave been dealing with Georgia for the past few weeks. She has been helping us look for a new home. Couldn’t of asked for a better person to help in this search. She’s made communication very easy and going above and beyond to help us find the perfect home. Making sure we have enough houses booked in on the day we come down to visit. Thank you for your hard work.
Hi Luke, Thank you for leaving a review! It's fantastic to hear how helpful Georgia has been in helping you find your next home and how she's been going above and beyond for you. Best wishes, Wards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards Lettings's Dover office has 192 reviews across 1 platform: 192 on Google.
Wards Lettings Dover is rated 4.4 out of 5 across all 192 reviews, and 4.4 out of 5 on Google from 192 reviews.
Wards Lettings Dover, 8/9 Cannon Street, Dover, CT16 1BY.
