Wards Lettings Dover reviews

★★★★★ 5/5

Google

Started my house buying process with Rhys Owen, he showed me around various properties was very friendly and knowledgeable on the properties I viewed! The house I am buying Rhys actually gave me a fantastic idea to knock down the partition wall between the bathroom and the dressing room to extend the bathroom out, a fantastic idea which when we are home owners we will carry out! He recommended Martin tolhurst solicitors as I was very unsure on the whole process! Rhys has been very efficient in regards to the communication and giving me updates he’s kept my spirits high during the waiting process and he keeps reminding me that there is an end in sight! All round a positive experience and would definitely recommend that potential home buyers go to Rhys at Wards Dover.PositiveResponsiveness, Quality, Professionalism, Value

Kate · 24 October 2021

★★★★★ 5/5

Google

Recently went through initiall stages of process of selling my house but in the end I did not sell due to change of circumstances. But experience I had with Wards in Dover was absolutely great. Clear communication, prompt responses to my emails or calls. Definitely biggest shout out would be to surveyor Oliver. Really great guy, super clear, super informative and he has great sense of humour as well. When I decide to sell my house in a future then I definitely coming back to them.PositiveResponsiveness, Quality, Professionalism

Marius · 24 October 2021

★★★★★ 5/5

Google

Had a great experience with Wards in helping buy our first home after the previous sale fell through. Charlotte was exceptionally helpful despite having pressure to help us complete the sale by a certain date. Big thank you to Charlotte for all of her hard work, it didn't go unnoticed.

Georgia · 22 May 2024

★★★★★ 5/5

Google

Sophie is helpful, with a smiley voice, and always a pleasure to talk to.

Shirley · 15 September 2025

★★★★★ 5/5

Google

I want to thank Jodi Wyncol who is the sales progressor for Wards of Kent. I am physically disabled so my move was not out of pure choice but a necessity for my future health. Trying to move during the Pandemic has been awful and nobody wanted to speak with me, or knew what was going on - apart from Jodi at Wards, who was fantastic. I could speak on the phone or email her at any time and she really put my mind at rest and calmed me down by explaining things and was very proactive in answering my concerns. She was a brilliant link between myself and the sellers in every way possible and as the job title says, she really did progress the sale. I would fully recommend Wards and hopefully you'll have someone like Jodi deal with your sale/purchase.PositiveResponsiveness, Quality, Professionalism, Value

Garry · 22 June 2021

★★★★★ 5/5

Google

I’ve had a very good experience with Wards so far, this was especially down to Rhys who has been very kind and attentive and wants what’s best for the customer. I have spoken to a view organisations where their staff haven’t been as helpful and thanks to Rhys I’ve managed to get on the right path to get a mortgage which is best for me by using their In-house advisor Emma Lawton who works for a company called Mortgage Matters Direct. I have received amazing service from both and will 100% be recommending them to anyone who is looking to buy and rent.PositiveResponsiveness, Quality, Professionalism

Sasha · 22 June 2021

★★★★★ 5/5

Google

Cannot thank Sophie Britz enough for her help with finding my home. The was professional, thorough and attentive. The whole process was quick and efficient and I couldn’t recommend wards enough. Please could you pass this review onto Sophie.

Marnie · 27 October 2024

★★★★★ 5/5

Google

We recently purchased a house with Wards Dover. Really impressed with the service. A special thanks to Louise in the progression team who supported us through the whole journey. She was so friendly, helpful and helped push everything through. We couldn't have asked for better support.

Kirsty · 26 July 2025

★★★★★ 5/5

Google

House was listed with another estate agent for 6 months and had about 10 viewings and little contact, after the 6 month exclusivity expired I listed it with Wards after meeting Shane, who was great, and the house had half a dozen vewings within a week and we also received and accepted a very satisfactory offer within the first week of being listed with Wards, couldnt ask for more They were also the selling agents for the property I bought and were very good in that regard too, especially Jacob, who showed me around the properties I viewed, including the one I proceeded with, and happily answered lots of my questions and liased well with the seller on my behalf All in all I couldn't have asked for a better service and will not hesitate to use them again if I ever come to sell my current property

Jake · 22 June 2020

★★★★★ 5/5

Google

Good afternoon This is just a quick email in reference to the service we have received with Jodie Wyncoll and Vanessa Barfoot. Well what can I say…. Well done to these two great people especially Jodie. If it had not been for Jodie we would all have lost our houses due to the constant mess ups from our estate agents Acorn. I feel Jodie single handed along with Shelly form Miles and Bar managed to keep this all together. Me and Terry both thought at one point that's it were doomed. But the shining light (Jodie) pulled it all together. What an incredible person she is. I was stressed to point of having a mild stroak. As well as handling every one in the chain she made sure I was ok all the way through. Jessica from Judge and Priestley said to me the other day that it was a pleasure working closely with Jodie, and if it wasn't for Jodie she feels the chain would have broaken. Jodie is sertanly a valued part of your company. I highly recommend wards and Jodie to any one looking to move. Was a pleasure having Jodie managing our transactions She really has gone above and beyond Regards Trevor & Terry

Trevor · 22 June 2020

★★★★★ 5/5

Google

Wards at Deal dealt with the sale of my house, and the Dover branch dealt with the purchase of my new one. The whole staff are professional, courteous and friendly. The purchase of my new place had to be hurried along a bit, and Dovers sales progressor, Jodi Wyncoll was amazing. Any questions, however silly, she answered, and always kept me fully up to date as to what was happening. If I were ever to move again, it would definitely be with Wards

William · 22 June 2020

★★★★★ 5/5

Google

Me and my partner have been searching for our first home now for 5 months and been in contact with many different estate agents. None have been as wonderful as Shane and all his team! All before and throughout covid19 they have been very contactable and helpful. Recommend speaking to Andy for mortgage advice as has been able to give us a great rate. They have great knowledge of the houses they have for sale. Wards in Dover is the place to go for property!PositiveResponsiveness, Quality, Professionalism, Value

Katherine · 22 June 2020

★★★★★ 5/5

Google

The whole team at Wards go above and beyond, nothing is ever too much trouble and any questions they’re more than happy to help. Sets a lot of nerves at ease when dealing with Wards or Dover. The whole process was stress free, and due to such professionalism we would never hesitate to contact Wards again should we need too. Ollie is also a credit to the team 😄PositiveResponsiveness, Quality, Professionalism, Value

Ellie · 24 October 2021

★★★★★ 1/5

Google

Lettings manager Matthew is arrogant and rude. Jack was helpful however despite being honest with regards to some adverse credit history assurance was given that we would not for a 2nd time in 1 week be charged ridiculous fees for referencing which would confirm the information we had given initially. Subsequently appiclication declined and £300 retained by agents. And in terms of letting fees: W&P charge more than most agents. So expect to pay more than £700 for what actually costs around £100 and takes very little time.

Michelle · 23 June 2019

★★★★★ 5/5

Google

Wards have been brilliant from start to finish. Their communication throughout was excellent and Sophie was great when showing me round many different options for a new home. Will always recommend Wards!

Sian · 27 October 2024

★★★★★ 5/5

Google

Although we did not sell our house with Wards, We were thoroughly impressed with JODI WYNCOLL (their Sales Progress-or)... She worked so very hard to make sure the transaction went through, when at times it looked dead in the water... I can honestly say, if it was not for her, the transaction would have failed. THANKS JODI, you are worth your weight in gold!!! Thanks Amar

Ramar · 22 June 2022

★★★★★ 5/5

Google

Me and my partner we just get our keys on friday .Aaron has been a nice guy to work with him if anyone looking a property to rent visit wards they look after you 100/%thank you so much wards Aaron much appreciated

Austin · 22 February 2024

★★★★★ 5/5

Google

Spoke to Georgia who’s a bit of a laugh! but very professional! She was super helpful organising me a viewing at the last minute and advising me on the process of buying a property. Thanks to her help the sale is now going through and I can’t wait to start the renovation. Georgia would be an asset to anyone’s business, Wards are lucky to have her! Keep up the good work Georgia!

Dagnammit122 · 22 February 2024

★★★★★ 5/5

Google

Oliver was excellent from day one … answered messages immediately and helped us in every way he could. Gregg was also quick to respond and made the journey easier. We would not hesitate to buy or sell from Wards in the future. Thank you so much.

David · 25 September 2023

★★★★★ 5/5

Google

They have been brilliant keeping me updated on propertys which I might like all the team are so friendly couldn't wish for a better estate agents thank s wendy

Wendy · 16 February 2026

★★★★★ 5/5

Google

I am a landlord and I use Matt in the Lettings Dept every time. He delivers every time. My properties are always let very quickly and I’m safe in the knowledge that all documents have been given to the tenant and signed for. Matt is always up to date on any new legislation I only have to ask and he can give me the answer. Thank you so much.

Debbie · 22 June 2020

★★★★★ 5/5

Google

Wards (Dover) ... all the staff here were very helpful and professional with the recent sale of a property for us. Couldn't fault them at all everything was very quick from the initial contact to the final sale completion. Thankyou Wards of Dover.

ANNETTE · 2 October 2025

★★★★★ 5/5

Google

Just like to mention how happy we are with Wards lettings team, especially Aaron Stoner. Everything went smoothly and professionally with my new tenant. Highly recommend them

Darrell · 24 August 2024

★★★★★ 5/5

Google

We have just sold our house via Wards in Dover. I have dealt with estate agents over all of my long life but nothing has ever matched the professionalism and skill of Gregory Middlebrook and his excellent team. At every stage of the process, even when the market seemed flat, they kept us informed and fully aware of all the options open to us. We are so impressed and so very grateful to everyone at Wards in Dover. PETER DEELEY

Peter · 22 May 2024