Trusted Agent profile · Dover
★★★★★
192 reviews across 1 platform
8/9 Cannon Street, Dover, CT16 1BY
Wards Lettings's office in Dover, at 8/9 Cannon Street, is rated 4.4 out of 5 across 192 reviews on 1 platform, including 192 Google reviews rated 4.4.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
GoogleI had Georgia to show me around a property in the Dover area. Absolutely lovely girl, amazing advice given on every front possible and no question was ever a silly question either. Would gladly have her again
Hello Beth, Thanks for your review, we're delighted you're happy with our service. We'll see to it that Georgia sees this. Many thanks, Wards of Dover Estate Agents
5/5
GoogleThe whole team at the Dover office have been wonderful. Jacob has been fantasticPositiveProfessionalism, Value
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleCouldn’t have asked for a better service from Wards. Jodi Wyncoll was so helpful and kept things moving and communication even through the current pandemic.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleI cannot fault Wards in Dover. I’ve dealt with a lot of estate agents over the years and Wards in Dover have by far been one of the best. Really good communication. Very prompt with responses. Very friendly service all round. The mortgage advisor they recommend is also great and highly recommended.
Hello Jade, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
GoogleSpoke to Matthew regarding lettings in the Dover and Folkestone area, found him to be incredibly professional and courteous.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleAmazing service from both Jack & Aaron in helping us into our first place. From viewing the flat to getting the keys today such a quick and easy process always available to help too
Dear Jasmine, Thanks for leaving us a five star review. Wishing you all the best in your new home. Wards of Kent, Dover
5/5
GoogleShane provided excellent advice, on more than one occasion. He also gave me his honest opinion also when I needed it which I found very helpful and refreshing. Emma on the mortgage side has been very professional and helpful also. I would highly recommend Wards. Despite how busy they must be in the current climate the standard of service was maintained brilliantlyPositiveResponsiveness, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleExcellent experience. Georgia showed us around several homes, listening to all of our requirements and offering great advise. She has been extremely helpful through the whole process and has provided excellent communication and transparency.
Hi Wayne, Thanks for taking the time to leave us a five-star review. It's great to hear that our team, particularly Georgia, provided you with excellent communication and advice. We look forward to helping you again in the future. Wards of Kent
2/5
GoogleArranged to view a property in Snowdown with wards on Saturday the estate agent did not show! was told it was in the diary but not confirmed? The man on the phone was very polite. I later received a phone call from a lady at wards who was not polite and clearly had no customer service skills. She basically blamed the whole incident on me, how I didn’t have time to talk in the week and didn’t answer the phone ? (I am a nurse so I can’t answer my phone while I’m working) I have had so many phone calls from estate agents I can’t remember who is who. I originally called wards asking to view the property at 11 and was told yes that was fine, was not emailed or text any different. Other estate agents I have called to book a viewing with have said yes and have shown up. I’m pretty appalled by the wards women she should have apologised and fitted me in with another viewing, sadly this was not offered to me! I would have been understanding if this was the case as mistakes do happen. I would still like to view the property but the whole experience has put me off ringing wards back !
2/5
GoogleSTAY AWAY!! i Was looking for a rental and was initially dealing with someone called Aaron. He was very professional in our conversations and setup a viewing time for Saturday 1.30pm. He had just given me the post code the day before and I went to look at property on the Friday evening myself to judge if location and house was a fit. I had decided it wasnt for me and was going to call to cancel viewing but they called to check if i was going at 9.30am Saturday morning. It wasnt Aaron that called and I explained to the man that called I would not be going to viewing and he then proceeded to lecture me in a very condescending way about people cant change their mind on day of viewing and then sarcastically told me good luck with my house searching and ended call. I think I dodged a bullet here if this is the way they talk to customers. Having to deal with people like that if in the property and had issues would be horrendous.
5/5
GoogleHad a lovely experience with Aaron from wards. Had a week to get into a property and he really helped me!! Can’t fault anything and he was a very lovely man
Hi Estelle, Thanks for your review, we'll pass your kind words on to Aaron. Best wishes, Wards of Kent, Dover
5/5
GoogleVery smooth service first time buyers so didn't really know what to expect but from start to finish we was kept upto date every week!! Start to finish took 2 months we had jodi wyncoll and she was amazing! Will definitely ask for her again if we decide to sell in the future!!!PositiveResponsiveness, Quality, Professionalism, Value
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleThe Lettings Team were amazing throughout our entire moving process. They made it simple and easy. They were great at communication, and keeping us updated regularly. They really helped us find our dream home and move in quickly!
Hi Stephanie, Thank you for leaving a review! It's great to hear how positive your experience with our lettings team has been and how simple they've made the entire move for you. Best wishes, Wards.
1/5
GoogleAwful customer service and extremely unprofessional. My partner rang up to book a viewing for a house in Folkestone and was dealing with Aaron. He was rude and obnoxious and proceeded to tell my partner we could not afford to rent the property on our income bearing in mind the current bungalow we rent is more expensive than the House we were looking at. I would avoid this company they are horrendous !!!!!
5/5
GoogleJack and Arron were really helping in answering my (many) questions. Really lovely people, attentive to what their clients needs :)
5/5
GoogleAll the staff are very friendly and helpful. They definitely know the market and the area well, and offered advice and guidance to support me throughout the successful sale of my property. Would definitely recommend
Hi Daren, Thank you for leaving a review! We're pleased to hear how positive your experience with our team in Dover has been, and particularly how helpful and friendly you've found them to be throughout the sale of your property. Best wishes, Wards.
5/5
GoogleBrilliant from the start! Quick! Professional! And very friendly! We have had a difficult time recently and Georgia holmes in particular has been incredible in helping us secure a property! Thank you
Hi Simone, Thank you for leaving a review! It's great to hear brilliant you experience with our agents has been, and particularly how incredible Georgia has been in helping you secure a property. Best wishes, Wards.
1/5
GoogleAvoid at all cost! They give you false information, they give you no support or help when receiving a second 21 all in all they are rude!
5/5
GoogleAlan and I first met Matthew three years ago when renting our property. He was very professional, friendly and helpful. Whenever we have had a problem we contact Matthew who deals with matters promptly and always rings back which these days is rare. He is a very pleasant person to deal with.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleMassive thank you to wards and to Aaron and JACK. They was very professional and reliable in everything they done for me and my family recommend to anyone.
Hi Aashish, Thank you for leaving a review! It's great to hear how professional and reliable Aaron and Jack have been whilst helping you and your family. Best wishes, Wards.
5/5
GoogleJodi Wyncoll our Sales Progressor supported us throughout our journey. Kept us up to date with full details, sorting out our moments of concern, chasing for us and keeping us in the loop. Easy to talk to with support when needed, she has a calming effect. We really do appreciate all her help with this stressful time, Jodi destressed us! Thank you
1/5
GoogleI have been renting through wards in dover for a year now. In person and in the store they were great, lovely people but when i came to much else i have to say i have struggled with them. Their communication with us has been pretty poor all round. It has gotten to the point that the landlord and i have chosen to end our contract with them as they provided no benefit. Iv had to communicate directly with my landlord as whenever we try throught wards they dont seem to bother or miss important information and i have to stuggle to get any answers. I am still awaiting an email reply regarding getting a part of our deposit back from them but i hold no hope. Its a shame as in person they seemed great.
1/5
GoogleI'm not surprised by the amount of fake reviews left on here, most likely by Wards themselves. Over the past year they've been absolutely atrocious with regards to communication at all times for both tenants and landlord. The landlord and I have decided to not continue our contract through Wards but instead go private because Wards has been absolutely useless every step of the way and continues to be so. Ignore the fake reviews from employees at Wards. Clearly they are fake.
4/5
GoogleWe have been buying rather than selling, and the viewings organised by Wards have been prompt, we'll organised and they've been the only estate agent to phone me with new properties. I've been really impressed.
Hello Tina, Thank you for taking the time to leave a review. Many thanks, Wards of Kent ,
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