Trusted Agent profile · Dorset
★★★★★
300 reviews across 2 platforms
88 St Thomas Street, Weymouth, Dorset, DT4 8EN
Palmer Snell's office in Dorset, at 88 St Thomas Street, is rated 4.2 out of 5 across 300 reviews on two platforms, including 202 Google reviews rated 4.8.
Every review we hold for the Dorset office, from every platform, shown as written. First names only.
5/5
GoogleQuick and easy meeting with Kay Eaton and staff at Palmer Snell...
Thank you for taking the time to leave a review! We're thrilled that you had a positive experience with Kay Eaton and our team at Palmer Snell. We always strive to make meetings quick, easy, and productive for our valued customers. Thank you for choosing us! Kind regards, Maggie, Customer Relations.
5/5
GoogleOliver @palmer snell was amazing in dealing with inquires and went above and beyond to help us achive our goal we will reccomend him in the future and use him whenever needed A+
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service as I have experienced for many years. A friendly, commercial and professional team.
Thank you so much for your kind words! Our team takes great pride in providing excellent and friendly service to our customers. We appreciate your loyalty over the years and look forward to continuing to serve you with professionalism. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOur Flat was rented out within a couple of week. Excellent management and care. Responsive to problems and quick solutions. Thank you Hayley for all that you have done for us and our tenants.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
5/5
GoogleThank you, thank you! Oliver, Ben and Hayley were brilliant from start to finish. I will always recommend Palmer Snell now that we have found them.PositiveProfessionalism
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had an amazing experience working with Benjamin from Palmer Snell. He helped us find a home while we were still in the USA, before moving to the UK. The entire process was a breeze. Communication was excellent, he always let us know what documents he needed from us, and responded to our emails very quickly. Everyone we talked to from Palmer Snell was very professional. Moving from a different continent is stressful, and I am so glad we found a letting agency willing to work with us from afar and making the entire process easy and stress-free. Thank you again for the amazing customer service.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThank you for all the help and especially Oliver who has helped us a lot
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotA good team giving excellent service
Carole and her team successfully sold a house for us recently. They were supportive and efficient at all times during the process. Communications were good. Excellent outcome in difficult times. Would whole heartedly recommend.Peter and Maria Openshaw
5/5
GoogleMolly and Emily we’re really good and very helpful
Thanks for your amazing 5* review. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWhen our previous tenancy ended Hayley and the team were very helpful in finding us a new property very quickly. They answered any queries promptly and were very supportive throughout.PositiveResponsiveness, Professionalism
Many thanks for the excellent 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleHayley and Ollie were really helpful. Worked really fast to fulfill my needs and were there to answer all questions. Really happy with their service and they were also super friendly and professional. Thank you!
Wonderful to read that you had a fantastic experience with our local Palmer Snell team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
5/5
GoogleReally good customer service. Very professional with a frendly environment. Oliver Feist is a great agent, always there to help when needed. Very good experience. Thank you for all the help and quick response.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Donna.
5/5
GoogleFrom start to finish we received and excellent service from this team. From considering selling our house to its purchase in only four months every aspect was fully supported by them with a friendly and practical approach. An amazing (and I mean amazing) offer far above our asking price was achieved. Special shout out to Jo and Callum but the whole team are lovely people. StevePositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotPalmer snell- wells Somerset
Palmer snell- wells Somerset.
1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service. After being told on Thursday 28/3/24 I was accepted for a rental property at close of working day. It was a bank holiday weekend so couldn’t contact with the information they needed. After trying constantly phoning from Spain to repeatedly get answer machine no call back or acknowledgment from them in any way. After finally being able to speak to the person dealing with it to be told that they are sorry owners have decided to go with someone else. A bank holiday is out of anyone’s control. I feel this is disgusting on palmer snells behalf .. could never recommend them.
1/5
TrustpilotI just booked a property visit
I just booked a property visit. Meeting at 16.45, I don't have a car so I took the bus from work, got out 1 hr earlier, bus late 10 min, I told the miss that would lead the visit that I would be late, just to be called a liar on the phone after 5 minutes, crying herself that she waited in the rain and closed the call. I didn't even bother to get down from the bus. Nice preview of the company customer treatment.
5/5
TrustpilotProfessional service from start to…
Professional service from start to finish. Highly recommended Sarah has loads of market knowledge and is so helpful. The office deal with every call promptly and this removes a lot of the stress buying and selling properties.
1/5
TrustpilotI've received in excess of 20 calls…
This goes back to an initial enquiry I filled in 2024!
1/5
TrustpilotIf you’re renting, don’t use Palmer Snell
Would I choose to rent through this company again? Absolutely not. They rented me a house with some of the owners belongings still inside, not advertised, and then expected me to look after and store them. I have had an issue for over a year with continued new ‘property managers’, each one not dealing with the issue and saying the issue was never passed over whilst continuing to raise the rent. As soon as a property comes up in the area I will be quickly jumping ship.
5/5
GoogleVery satisfied with the service. Everything went smoothly. Quickly process. Special thank Oliver Feist to organize everything. But everyone at Plamer Snell was very helpful and friendly.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAn absolutely fantastic Estate Agent. Staff went above and beyond in helping the buying of my house. Always available on the phone, via email and questions answered immediately. All staff friendly and happy and eager to help. I highly recommend Palmer Snell here. Special mention for Jo and Ella at the agent. Thank you for your attentive professionalism.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe bought our first house from Palmer Snell. They are really professional and helpful. Thank you to Callum and Kevin
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently rented a property from palmer snell and they were fantastic haley answered all my question and queries also had Ollie help me with the transition both lovely people even got a cute little hamper box on the day of moving in loved the little extras Thankyou so much
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan't thank Ben enough for all his help while completing our application process, communication was brilliant and we would 100% recommend this estate agent.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Palmer Snell's Dorset office has 300 reviews across two platforms: 202 on Google, 98 on Trustpilot (across the whole business).
Palmer Snell Dorset is rated 4.2 out of 5 across all 300 reviews, and 4.8 out of 5 on Google from 202 reviews.
Palmer Snell Dorset, 88 St Thomas Street, Weymouth, Dorset, DT4 8EN.
