Trusted Agent profile · Dorset
★★★★★
301 reviews across 2 platforms
88 St Thomas Street, Weymouth, Dorset, DT4 8EN
Palmer Snell's office in Dorset, at 88 St Thomas Street, is rated 4.2 out of 5 across 301 reviews on two platforms, including 202 Google reviews rated 4.8.
Every review we hold for the Dorset office, from every platform, shown as written. First names only.
5/5
GoogleI recently rented a property from palmer snell and they were fantastic haley answered all my question and queries also had Ollie help me with the transition both lovely people even got a cute little hamper box on the day of moving in loved the little extras Thankyou so much
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan't thank Ben enough for all his help while completing our application process, communication was brilliant and we would 100% recommend this estate agent.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleExcellent, knowledgeable, personal and friendly service.
Thank you for your kind words! We take pride in providing excellent, knowledgeable, and personalized service to our customers. Our team is always happy to help with a friendly smile. We appreciate your support! Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI get the feeling Haley doesn't like I hace no idea why she is not helpful at all and gives off the impression she doesn't really want to be there showing people around properties, if i do use Palmer Snell again I would like to request a different advisor
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNoisy inconsiderate tennants
Don’t care about noise complaints from other residents when students, tennants are making noise, Then they wonder why residents take it in to there own hands to deal with the situation. Get told we will tell them or send them a letter but never receive proof of this so could just be saying it Date of experience is all year while tennants are there.
5/5
TrustpilotPalmer Snell Lettings
Palmer Snell Lettings, true professionals. Jenny, Lettings Manager completely 'on the ball' from commencement of advertising the property, through Client qualification, to completion of paperwork. From check in, to check out. Every "I" dotted and every "T" Crossed. True service to both Landlord and Tenant. a complete service.
5/5
GoogleI recently met Tom, an estate agent who was very knowledgeable about the property he was evaluating. I hope our paths cross again in the future.
Thank you for taking the time to share your experience and for your wonderful 5* review Benjamin! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have just sold my flat through the sales team and they have been very helpful throughout my sale. They kept me fully updated through the process and I could Not be happier with the end result. I also used Chris for my finances who was very helpful throughout the process. Thank you
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Team at Palmer Snell are helpful, always get back to you and really looked after me during the sale of my old home and purchase of the new one. Would highly recommend.
Thank you Rebecca for your excellent recommendation and your 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn enormous thankyou to all the equipe past and present who have done wonders to sell my flat and for many years to let it. They have done everything possible to help especially as I live in France and unable to be there in person.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
2/5
GoogleVery disappointed a complete lack of contact, even on the day of completion, didn't let is know we could pick the keys up. Would never use them to sell a property.
Hello Elaine, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThanks Jay Jay!
I cannot thank Jay Jay enough for his perseverance and patience with our application to rent. We got there in the end and are now happily renting a fantastic property!
5/5
GoogleWhen looking for a rental property for my sister the Palmer Snell team were very swift to help. We had very specific needs and in a very particular area, so it was not an easy search, but Ben obviously paid a great deal of attention to our request and was very quick to secure us the ideal property. It has worked out extremely well.PositiveResponsiveness
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEveryone was so helpful and if there wasn't anything we didnt understand they would go through it with us. Such an amazing team.
Thank you for taking the time to share your experience and for your wonderful 5* review Sophie! Kind regards, Lucy, Customer Relations.
1/5
GoogleWouldn't trust them to manage a dolls house let alone someone's property!
Hello Aaron Sorry to hear this although having checked our records, we don't recognise you as a customer. Thankfully we only deal with real properties, rather than toy ones and I'm pleased to say our customer feedback speaks for itself. If you'd like us to investigate any dealings you've had with our office feel free to reach out to us at review@countrywide.co.uk. Graham, Customer Relations
5/5
GoogleJust began renting a property with them and they have been extremely amazing. Oliver and Haley have gone above and beyond for us and done everything and more. I couldn’t ask for more they are absolutely kind and genuine people I am over the moon with them. Would recommend to anyone and everyone ☺️PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWonderful and professional service. Many thanks to Hayley for her care and professionalism!!PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleVery good experience with the full management service; they let my flat after only one day of viewings and four days of online marketing for a price I was pleased with. Both Oliver and Hayley have been professional and friendly. Oliver in particular is easy to talk to, whilst providing prompt and efficient assistance. Can't fault them, would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleCan’t thank Hayley enough at Palmer snell , quick service , and very very helpful.. thank you Hayley.. xx
Many thanks for the fantastic 5* review. Kind regards, Lucy.
5/5
GoogleVery friendly professional staff, especially Hayley. She made everything easy and painless from start to finish. Would highly reccomend.
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
5/5
GoogleAmazing service, Oliver is fantastic, enthusiastic, proactive and an absolute pleasure to deal with!PositiveProfessionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googlei had an extremely good experience with renting a property through palmer snell; massive thankyou to oliver for guiding me through the process and being so helpful!
Thank you for taking the time to leave us this tremendous 5* review Hannah. Kind regards, Lucy, Customer Relations.
5/5
GoogleHelpful and friendly staff that respond quickly to requests. Easy and rapid process when renting a property (approx a week). Rental properties go very fast
Thank you George for your amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible letting agent
Terrible letting agent! Please Avoid! I let my property through palmer snell and as a landlord who pays the full percentage for full management every month i expect a better service to which I have not been receiving. Not only have they not been doing property checks (but blame Covid to this) for the past three years for this, but they have terrible contractors who never fix issues for the property (some of which say they are gas safe - but sign faults off as safe which are not) They take your money, have a terrible and unprofessional workforce, the repairs team is part of countrywide who is separate fromThe letting agent, which is a pain in the ass as nobody is ever held accountable. I will not be using palmer snell again as I have ended up having to sort issues and faults myself as a landlord even though I pay for full management. I genuinely feel sorry for my tenants, as countryside’s repair team are incompetent. I’ve put in several complaints that seem to go nowhere. And the fault still isn’t fixed from 12 months ago!!!!! I could literally do a better job myself, as mentioned above where I’m having to sort Myself. I will be Managing the property myself from now on!
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