Trusted Agent profile · Dorset
★★★★★
301 reviews across 2 platforms
88 St Thomas Street, Weymouth, Dorset, DT4 8EN
Palmer Snell's office in Dorset, at 88 St Thomas Street, is rated 4.2 out of 5 across 301 reviews on two platforms, including 202 Google reviews rated 4.8.
Every review we hold for the Dorset office, from every platform, shown as written. First names only.
5/5
GoogleWe are grateful to Hayley and Oliver from the rentals team, for providing us with such a good experience as new tenants. We haven't always been treated overly well by lettings companies in the past, so it was lovely to deal with the Palmer Snell team who were always friendly and efficient!
Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible service
Terrible service. My heavily pregnant daughter was going to rent a property only to find out the owner is selling in 6 months. They knew but didn't tell her until the day she went to get the keys. Quite shocked they failed to disclose such important information.
5/5
GoogleExcellent service from all of the team , very helpful and efficient . Definitely know their stuff .
Thank you Duane for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis is my first time private renting hayley and oliver have been amazing throughout always there if needed. Was a quick process to move too still overwhelmed with it all. Happily recommend palmer snell
1/5
TrustpilotPlease do not use palmer snell if they…
Please do not use palmer snell if they are selling a house with iamsoldThis trauma should be avoided at any cost!!! Unfortunately the house we purchased HAD to be done through them despite our reservations. I’ve had better afresales service from conmen! Unfortunately this is still an ongoing issue due to being unable to get anyone to call us back, it is very difficult to form a working relationship with an answer machine
5/5
TrustpilotExcellent efficient service
I tried selling my property on three occasions, each time the sale fell through. However the service initially offered by Keith then followed by Carole and Katie was excellent, quick response to my queries and genuinely nice people to deal with.
5/5
GoogleHayley has been a good professional and promptPositiveQuality
Hi Roxana, Thank you for taking the time to leave us your 5* review. Best wishes, Amy
5/5
GoogleJust found the perfect home with the help of Hayley from Palmer snell! It has been a very easy and efficient process with any of the queries I had being answered straight away, making me feel very happy and content with the move. The referencing portal used is fantastic. Overall really impressed with palmer snell!
Hi Megan, Thank you for taking the time to leave us your wonderful 5* review. Best wishes, Amy
5/5
GoogleThe team at Palmer Snell have helped me navigate the whole rental process with professionalism, patience, kindness and good humour. They really do go the extra mile with no question or concern left unanswered.They have been excellent throughout.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhen looking for a rental property for my brother in law the Palmer Snell team were very swift to help. Specially big thank you for Benjamin and Oliver, they was very helpful .It has worked out extremely well. Great and very quick service. Well done and we are very recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleOliver and Haley are amazing very courteous and professional throughout went above and beyond to help me..The only estate agent that I would highly recommend thankyou from the top,middle and bottom of my heart Miss Lung
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHayley organised flat near work at last minute, came in to drop off keys at work because of my hours. Kept me informed, so so helpful. Had a welcome box, money off coupons, coffee, nice chocolate.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleNever use these people. They are dishonest, rude and I believe criminally negligent. I have been disgusted at the way I have been treated by them and would urge others to stay away if they want to live peacefully and in warmth.NegativeResponsiveness, Quality, Professionalism, Value
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleA kind, professional and thoughtful lettings team, each and every one of them. Kept in contact from start to finish of the letting process, always prompt to answer all my queries. Treated us with care, which is what you want when you are moving!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service, both Oliver and Hayley, we're really helpful and efficient at making our move really smooth and quick. Really good service.
Many thanks Simon Nurding for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommend Palmer Snell. Very efficient, polite & helpful staff. Nothing too much trouble. We mainly had dealings with the lettings manager, Hayley Lambert but all the staff are friendly.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleA great job done by Oliver, most helpful at all times. Helped tremendously with all the paper work. Kept in touch and kept me up to date with the process of renting.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDon't trust Palmer Snell!
I trusted Palmer Snell with selling my property. On one of the viewings, without me being present as I had given them my key, breakages took place. This included cracking 2 tiles on my bathroom floor. A tumbler was also cracked so it was quite obvious this had been dropped on the floor. It doesn't take a brain of Britain to know it was Palmer Snell or somebody they were showing round. They didn't let me know. Their local senior branch manager came on the phone today and gave me a load of attitude and denied it was anything to do with Palmer Snell. I'm disgusted and will be taking this matter further! I would thoroughly advise anyone to give Palmer Snell a very wide berth!!
5/5
TrustpilotPalmer Snell did a brilliant job from…
Palmer Snell did a brilliant job from the moment we viewed the property to handing over the keys. Shabel showed us around and was knowledgeable about the property. He was happy to answer all our questions. Sebastian and Jamie dealt with our questions prior to moving in, in a very professional manner. All three guys called us back when asked to.All in all I would recommend Palmer Snell when looking to rent a property. Very professional service.
1/5
TrustpilotOr should they be called PalmerSmell
Or should they be called PalmerSmell? Called to register for any forthcoming rentals and immediately they tried to upsell me their own deposit scheme and insurance. Sharks.
5/5
GoogleReliable agents with great response.
Thank you for your thoughtful 5* review Unais! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have spent 11years with these agents and during that time I enjoyed a happy association with profesional staff who could always be relied on to give immediate assistance and I thoroughly recomend this company to Landlords and tenentsPositiveResponsiveness, Professionalism
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleA very professional estate agent with good customer service and friendly staff who are always happy to help and offer a reliable service.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleSo impressed with the competency of Palmer Snell while letting my property,Hayley Lambert dealt with everything for me, and I cannot speak highly enough of her professional and caring attitude.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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