Trusted Agent profile Β· Dorset

Greys Estate Agents Dorset reviews

β˜…β˜…β˜…β˜…β˜… Excellent

211 reviews across 3 platforms

7 The Triangle, Upton, Poole, Dorset, BH16 5PG

Greys Estate Agents's office in Dorset, at 7 The Triangle, is rated 4.8 out of 5 across 211 reviews on three platforms, including 164 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

164

Reviews on Google

This office

Facebook logo

4.8 / 5

40

Reviews on Facebook

Business-wide

Yell logo

4.4 / 5

7

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Greys Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Dorset office, from every platform, shown as written. First names only.

5/5

Facebook

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Anisha Β· 2 June 2024

1/5

Google

Very poor unproffessional conduct, I used them many years ago on a rental property they were less than average then, knew it would be problem when I found out they were the agents on a house sale in Poole. Sure enough! they did'nt let us down, viewed the property, put an offer in, phoned a day later to check on the progress, only to be told it's sold SSTC. Well; Greys estate agents that's not how it works! I would'nt surprised if the offer was even put forward to the vendor. 'Old boy's brigade, in thier Porsches'.NegativeProfessionalism

Alan Β· 12 June 2021

Agent replied Β· 11 June 2024

Hi Alan, We can't find any evidence on our system of having dealt with you recently I'm afraid so are you sure you have the right agent? Please call us on 01202 622101 to discuss as we'd really like to get to the bottom of this for you. We'd love to drive a Porsche but sadly that's not the case either. Kind regards, Greys

5/5

Google

We bought through Greys in Upton & had Lydia and Russell helping us out. They were extremely helpful & we really appreciated them being part of our purchase. Only point for improvement, we sold via leader fox & they allocated us a day of the week & gave us weekly updates on progress even if there was no change, it meant we never had to call them & we appreciated that. Apart from that, service was great, can’t fault them! Thanks all for your help πŸ˜ƒ

Stephanie Β· 12 June 2021

Agent replied Β· 11 June 2024

Hi Stephanie, Thank you for leaving us such a great review and also providing some really constructive feedback - We'll put something like this in place moving forward for sure. Wishing you all the very best in your new home and we can't wait to see what you do with the place! Thanks again from all of us here at Greys Upton.

5/5

Google

If I could leave more gold stars I would . I recently bought my new home through Greys and cannot recommend them highly enough. Unlike other local agents I had used to buy property, Greys really selected appropriate houses for me to view . They took the time to understand what I was actually looking for , this showed they took the time to listen and care , rather than just trying to make a sale. The communication throughout the whole process was faultless, and I was always made to feel like I could ask questions at any stage . Well done Greys. Not just great estate agents , but lovely people too . I think over the course of buying my house I spoke to every person in the office, and I was dealt with in the same lovely manner each time .PositiveResponsiveness, Quality, Professionalism

Kate Β· 12 June 2021

Agent replied Β· 11 June 2024

Thank you so much Kate. It's been such a pleasure dealing with you too. A long road but we got there in the end and we hope you are very happy in your lovely new home! Just in time for Christmas too! Best wishes from all of us here at Greys Upton.

5/5

Google

Lydia was great to work with, very pragmatic and on the ball, highly recommended, would use again if ever needed! Thankyou 😁PositiveResponsiveness, Quality, Professionalism, Value

Vicki Β· 12 June 2022

Agent replied Β· 11 June 2024

Thank you so much Vicki... Great to hear your positive feedback and we wish you all the very best for the future.

5/5

Yell

Very impressed and very grateful

Greys estate agents, particularly Joe, did a fantastic job in getting our property through to exchange, no thanks to a couple very unhelpful conveyancers along the way. We've had a long, tedious journey to get this far, but Joe has been very patient with us and so efficient in helping to contact our buyer and to get things moving more smoothly. Great communication. Thank you

LouisaP-37 Β· 15 January 2021

4/5

Google

Greys were extremely helpful providing advice with the recent sale of our property. Their agents responded to all our questions in a timely manor, provided good counsel and direction around our property sale, and were very easy to contact whenever we needed. Overall a great experience.

Katherine Β· 4 June 2024

Agent replied Β· 25 August 2024

Thank you for taking the time to leave a review. We hope you're settling in to the new property!

5/5

Google

After trying an internet Estate Agents and having only one viewing in 8 months, I realised I needed better sellers with a client base of potential clients that would be interested in my house. Greys were fantastic and thoroughly professional from start to finish. Lydia in particular was really helpful with really practical and sound advice, not only with my sale but the house I bought, even though the house I bought wasnt one of theirs. The rest of staff at Greys were also really plesant and helpful, I can't recommend them enough. Made the process of selling and buying alot less stressful.

Jenny Β· 12 June 2020

Agent replied Β· 11 June 2024

Hi Jenny, Thank you so much for leaving this lovely review - It means so much to us that our clients are pleased with the service we provide and we're happy to hear your were impressed. Thanks again and we wish you all the very best in your new home. From all of us here at Greys, Upton.

5/5

Facebook

What can I say? Just that I'm so glad I chose these guys, they went above & beyond with everything. Nothing was too much trouble, & there was always a friendly voice at the end of the phone.Special thanks go to Lydia, who was always there when I needed her! She guided me through what would have been a very stressful experience, even sorting out matters which were not directly connected to the sale of my house. This is the second time I have used Greys, & I would recommend them wholeheartedly for their straightforward, honest & friendly approach.

Sonia Β· 19 May 2020

Agent replied Β· 13 June 2024

Hi Sonia, thank you for taking the time to leave such a great review. We wish you all the luck with your move and would love for you to pop in and say hello when you’re next in the area. Thanks again, from GREYS!

5/5

Google

Real easy and quick process. Christian was on hand for every question and request. Would highly recommend any first time buyer!

Dan Β· 12 June 2022

Agent replied Β· 11 June 2024

Thank you Dan! We're so happy for you both and look forward to seeing what you do with the place.

5/5

Google

Thankyou to Chris, Anya and Joe at greys for helping us purchase our first home, as first time buyers we didn’t have any knowledge, they really helped us and made us feel reassured, Thankyou for all your patience, help and the cupcakes! Really recommend greys estate agents

Charlotte Β· 13 March 2024

Agent replied Β· 11 June 2024

Thank you Charlotte! We really appreciate your feedback and we're pleased to hear you felt supported throughout the process. Congratulations again and we can't wait to hear how you get on in your first home. Best wishes from all of us here at Greys Upton.

5/5

Google

Thanking Lydia and her team at Upton for the professional way they handled our sale and buy, always kind and help full at all times during our stress full period

Robin Β· 12 June 2020

Agent replied Β· 11 June 2024

Hi Rob, We really appreciate you taking the time to leave a positive review! Good luck in your new home. From all the team at GREYS.

5/5

Facebook

We used greys to sell our flat a few months ago, and after having a couple of estate agents round to value, it was obvious how above the rest greys was. I was really happy with their customer service, they worked hard to get the figure we wanted for the property, they were happy to answer questions any time and would chase the chain whenever I asked. Overall I would definitely recommend using them & will do so in the future! Thanks again

Ebony Β· 11 July 2019

Agent replied Β· 13 June 2024

Hi Ebony, thank you for taking the time to leave such a positive review on our page. We hope you and the family are settling in ok into your new home and wish you all the best for the future. Thanks again, from all the team at Greys.

5/5

Google

Wasn’t even our direct estate agent but we were soo impressed with the service from Lydia Noel that we bought her flowers as a thank you for her hard work when we completed. Greys went above and beyond to keep us informed and happy with the process when our own estate agents were letting us down. Couldn’t be more pleased- we have already recommended them to friends!

Rachael Β· 12 June 2022

Agent replied Β· 11 June 2024

Hi Rachael, Thank you so much for leaving us this review... We're all so pleased for you and hope you enjoy your lovely new home! Hope to hear from you again at some stage in the future! From all of us here at Greys Upton.

5/5

Google

We instructed Greys to be our Agents, they were fantastic from start to finish. Very efficient when we decided to sell our property and got us on the market rapidly. They kept us up to date and gave us control of when we could and could not have viewings & very quickly got us a sale agreed (within a week). Russell at Greys couldn't do enough for us, gave us sound advise when we needed it and was always available if we needed an update or had any questions, he and the Team at Greys made a very Stressful process that bit less stressful, so i thank him and all the staff we dealt with for that. Greys knowledge of the local and surrounding areas is a massive plus, I would not hesitate to recommend them and would happily use them myself in the future! Thanks

Karl Β· 13 June 2019

Agent replied Β· 11 June 2024

Hi Karl, Thank you so much for taking the time to leave a positive review of your experience with Greys. Despite a few challenges, we got there in the end and we're so happy for you and the family. Congratulations on exchanging contracts and we look forward to seeing you on completion day. Wishing you all the best in your new home - Just in time for Christmas! Thanks again from all of us here at Greys, Upton.

5/5

Facebook

Greys Upton gave us a really great service with our most recent move. They helped everything run smoothly and we're excellent with their communication,with a special thanks to Joe.

Amy Β· 28 July 2020

Agent replied Β· 13 June 2024

Thank you Amy for taking the time to leave such a great review. We wish you all the happiness in your new home. From all of us at GREYS.

5/5

Facebook

An outstanding service from start to finish. Many thanks for all the guys at Greys Upton for all the work and effort you put in to selling our property, some times a bit challenging!!.I must say a huge thanks to Lydia keeping me in touch and our constant phone conversations, Thanks. Also not forgetting the rest of the team.Many thanks for your great service.

Adrian Β· 14 December 2017

5/5

Facebook

We dealt with Joe when we sold my mother in laws bungalow.He made everything nice and straight forward at this particularly difficult time. Keeping us fully informed.Thanks Joe.

Brian Β· 20 January 2020

Agent replied Β· 13 June 2024

Thank you for taking the time to leave such a positive review Brian, we really appreciate it. It was a pleasure dealing with you. All the best, from the team at GREYS.

5/5

Google

Very supportive and helpful team. Communication and attention throughout was ideal and on completion there was even a gift of 6 beautiful cup cakes. Thank you Russel, Joe and your team.

T Β· 13 June 2018

Agent replied Β· 11 June 2024

Thank you for leaving such a lovely review for us and we're so pleased you were happy with the service provided our Upton office. Wishing you all the very best for the future. From all of us at Greys Upton.

5/5

Facebook

Quintin was very helpful and reassuring throughout our move. When our buyer dropped out he found another within a week. We would recommend Greys

Naomi Β· 24 February 2021

Agent replied Β· 13 June 2024

Thank you for your kind comments Naomi! We wish you all the best and hope you enjoy your new home.

5/5

Google

Great local estate agents, knowledgeable, friendly and easy to deal with! Highly recommended.

Ashley Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you so much Ashley. This kind review is much appreciated as always and we wish you all the best for the future.

5/5

Google

Recently brought a home via Greys of Upton and despite it taking a fair while to go through, Grey's helped to keep the deal on track and remained professional and calm. Thank you!

Rob Β· 9 June 2024

Agent replied Β· 12 June 2024

Hi Rob, Thanks for leaving this positive review... Much appreciated. Despite it taking longer than originally planned, we got there in the end and hope you're now enjoying living in your lovely new home!

5/5

Google

Bought through Greys. Seller and their solicitor was slow to respond. Greys were effective at chasing the chain and progressing the sale.

Thomas Β· 27 November 2024

Agent replied Β· 11 December 2024

Thanks Thomas, very much appreciated... Wishing you all the best in your new home!

5/5

Facebook

greys estate agents at the parkstone office were absolutely wonderfulconsidering I was selling my house at the worst possible time the hard work I experienced fromm all the team was second to noneand yes I finally sold my house and moved 2 days ago. everything went really smoothlyan extra thank you to quinton who was such a great help and calming influence.Best wishes to you all Linda and teddy

Linda Β· 14 March 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Greys Estate Agents's Google reviews

Questions about Greys Estate Agents Dorset

How many reviews does Greys Estate Agents Dorset have?

Greys Estate Agents's Dorset office has 211 reviews across three platforms: 164 on Google, 40 on Facebook (across the whole business), 7 on Yell.

What is Greys Estate Agents Dorset's rating?

Greys Estate Agents Dorset is rated 4.8 out of 5 across all 211 reviews, and 4.8 out of 5 on Google from 164 reviews.

Has Greys Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Greys Estate Agents, Poole won Trusted Agent.

Where is Greys Estate Agents's Dorset office?

Greys Estate Agents Dorset, 7 The Triangle, Upton, Poole, Dorset, BH16 5PG.

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