Trusted Agent profile · Dorset

Greys Estate Agents Dorset reviews

★★★★★ Excellent

211 reviews across 3 platforms

7 The Triangle, Upton, Poole, Dorset, BH16 5PG

Greys Estate Agents's office in Dorset, at 7 The Triangle, is rated 4.8 out of 5 across 211 reviews on three platforms, including 164 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

164

Reviews on Google

This office

Facebook logo

4.8 / 5

40

Reviews on Facebook

Business-wide

Yell logo

4.4 / 5

7

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Greys Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Dorset office, from every platform, shown as written. First names only.

5/5

Google

We bought a house through Greys Estate Agents last month, Joe and the team provided a great service. There was lots of hickups along the way with poor communications from both Solicitors, however Greys was always there to help things along and reassure us. I would recommend using Greys, they was always helpful and provided an expert service. Thanks for all the hard work.PositiveQuality

Will · 12 June 2022

Agent replied · 11 June 2024

Hi Will, What a lovely review to read and thank you for taking the time to pass on details of your experience with us. It's been a pleasure dealing with you and we wish you all the very best in your lovely new home. From all of us here at Greys Upton.

5/5

Google

We sold our house with Greys. Joe provided us with the best evidence-based estimate compared to other agents, and filled us with confidence from the beginning. Our house sold within a week and the process was very smooth. Would recommend to anyone looking to sell in the area.

Amber · 16 October 2025

Agent replied · 16 April 2026

Thank you Amber... It's great to hear you were happy with our service from the very beginning through to moving day. Wishing you and your family all the best for the future.

5/5

Google

Just wanted to say a big thank you to Lydia and the team. Throughout the sale of the bungalow we were always kept informed of customer feedback (thanks Joe) and were advised and supported in the best ways in progressing with the sale. Up to the point of exchanging contracts, Russell was able to help us in house clearance and plumbing requirements. Many Thanks and keep up the good work. Regards Gary and Barbara.

Lord · 13 June 2019

Agent replied · 11 June 2024

Hi Gary & Barbara, Thank you so much for taking the time to leave this lovely review. It's been a pleasure dealing with you and we're pleased you were happy with the service along the way. All the best for the future from all of us here at Greys.

5/5

Google

Mandy and I would just like to thank Chris and all of the Upton team, for dealing with the sale of our property in a prompt and professional way. Nothing was too much trouble, a great service. Thanks Guys

Stirling · 13 March 2024

Agent replied · 11 June 2024

Hi Stirling & Mandy, Thank you so much for leaving this review for us, we really appreciate your feedback! Wishing you all the very best for the future from all of us at Greys Upton.

5/5

Google

Bought a property through Greys Upton and they were super helpful considering the amount of issues with solicitors and management company that we had. They were always happy to help and keep me updated through the whole process with good advice at all times. Also going above and beyond to get the purchase through. I would also sell with them happily, although hoping that will not be for a long time!

Sophie · 27 November 2024

Agent replied · 11 December 2024

Thank you Sophie. We really appreciate you leaving this positive review...We got there in the end! Hope to see you soon.

5/5

Google

Had the pleasure of selling a property through greys (upton). Dealt with joe for most of the sell but everyone in the office was helpful. They kept us in the picture with every step of the sale and made life simple. No hassle. Thanks guys for such a good job. Would recommend them to anyone selling a property.

Joy · 16 April 2025

Agent replied · 16 April 2026

Thank you Joy! It's been our pleasure to help and we wish you and the family all the very best for the future.

5/5

Google

Thanks to Greys we have found our dream home with beautiful neighbours and all with a great experience. I would recommend them and would like to say thanks again for their remarkable service.

Eva · 24 December 2025

Agent replied · 14 January 2026

Hi Eva, Thank you for leaving this great review for us... Wishing you all the very best for future in your lovely new home!

5/5

Google

Russell at Greys advised me initially with regards to putting my house on the market and reassured me about the sale. He was spot on with what he advised! Joe dealt with the sale of my house once we had a buyer and has been fantastic in every way. He has kept me well informed and advised me accordingly throughout the sale. He has gone above and beyond. Both Russell and Joe have always had our best interests at heart. I have used Greys Estate agents for most of my property sales in the past and they never fail me. I would highly recommend them. Many Thanks

Faye · 12 April 2024

Agent replied · 11 June 2024

Thank you Faye! It's been a pleasure acting for you again and your kind words are much appreciated. Wishing you and your family the very best for the future from all of us here at Greys, Upton.

5/5

Google

Excellent service, responded to all enquiries and kept me informed. Joe was especially good at managing my expectations and considerate in dealing with a very anxious situation.

Julie · 28 May 2024

Agent replied · 11 June 2024

Thank you for the positive review Julie.. We really appreciate your kind comments and wish you all the best for the future now the sale is all complete. Thanks again from all of us here at Greys Upton.

5/5

Facebook

Have had a great experience with Greys to both sell and buy. Lydia was really friendly, professional and passionate which gave us full confidence when we signed up to Grey's to sell our home. They have been prompt to respond to questions and really chased to get things completed even with the current situation. We would highly recommend their services. Thanks again

Vince · 1 May 2020

Agent replied · 13 June 2024

Hi Vince & Nicky, thank you for leaving your positive review, it's been a pleasure dealing with you both and we wish you all the happiness in your lovely new home. All the best, GREYS

5/5

Google

My partner and I sold 2 properties and purchased through Greys last month and we were very impressed with the service from start to finish. Joe was helpful throughout and we have no hesitation in recommending Greys to potential vendors .

Darron · 12 June 2023

Agent replied · 11 June 2024

Hi Darron, Thank you so much for leaving us this review... It was a pleasure dealing with you and we wish you all the very best in your lovely new home!

5/5

Google

As first time buyers Chris and Joe were fantastic and made the whole process so easy. Would definitely use them again, and highly recommend!

Karen · 4 June 2024

Agent replied · 11 June 2024

Hi Karen, Thanks for taking time to leave us a review! Much appreciated and we hope you're enjoying your lovely new home!

1/5

Google

Unbelivebly low customer service quality with these guys! Made an enquiry through Rightmove... nobody followed up with me.... called them after two days and gave my details again.... only to be rushed "will pass the details to the landlord and get back to you"... you guessed. a week later and nobody bothered to give me a call or email... Highly NOT recomended!!!

Sebastian · 24 September 2024

Agent replied · 24 October 2024

Hi Sebastian, I'm sorry you feel this way. We get an enormous amount of email/rightmove enquiries for rental properties and sometimes the odd one can get lost. This must be what happened. With regards to your call - It was explained that viewings/further enquiries regarding this particular property are being handled by the landlord, which is not normal/standard practise for us. Your details, as promised, were forwarded to the landlord but I'm afraid that's where our involvement ended on this occasion.

5/5

Google

We had excellent service from the team at Greys in Upton. From the first call arranging the viewing, until the day we collected our keys we couldn't ask for more. Joe and Lydia made our house buying experience a great one and we highly recommend them! The cupcakes were a wonderful surprise and went down really well!!!

Gemma · 13 June 2019

Agent replied · 11 June 2024

Hi Gemma, Thank you for taking the time to leave us this lovely review... We hope you are very happy in your new home and wish you and the family all the best for the future. We look forward to dealing with you again at some point in the future! From all of us here at Greys Upton.

5/5

Google

We cannot praise Joe and all of the staff at Greys in Upton enough for the selling of our house so quickly last year. Not only did we have an offer within 2 days of the house going live, but it was also way above the initial asking price, which was wonderful! They kept us updated throughout the whole selling process and were always on hand if any questions needed to be answered. Their prices were also very reasonable and competitive. Don't be put off by them not being stuck in the centre of town on a high street either. If anything, it makes them better at doing what they do. I cannot praise them enough, and thank you again! Nyree and Malc

Malcolm · 17 July 2023

Agent replied · 11 June 2024

Thank you so much Malcolm.. It was an absolute pleasure working with you and thank you for giving us the opportunity to act on your behalf. Wishing you all the very best for the future from all of us here at Greys Upton.

5/5

Facebook

Very Professional and most importantly they held our hand steady through the process of moving. Lydia in the office at Upton is friendly and helpful, she chased up things throughout the process of our sale and always made herself available when we had questions..big thank you to all at the Upton office...P&P

Paul · 20 November 2020

Agent replied · 13 June 2024

Thanks for leaving such a lovely review Paul & Paula. It's been a pleasure to deal with your family and we wish you all the best for the future. From all the team at GREYS.

5/5

Google

I sold and purchased through Greys. It was a very complex chain with all the usual pitfalls. They did everything required to hold it in place and both my sale and purchase went through as planned. They were always available and happy to help. I found the Upton team professional throughout the process. I often dropped into the Upton office and always felt welcome and confident they had everything sorted. Not having moved for a long time they pointed me to a great solicitors as well. I would use them again and recommend them. They really know the market and have a drive I didn’t see with other agents when viewing properties. They did a great job.

Michael · 12 June 2023

Agent replied · 11 June 2024

Thank you so much Michael... It was a pleasure working with you and we're so happy you found a lovely property to buy too. Wishing you all the very best in your new home!

5/5

Google

Ross & Joe are legends. They've were very supportive, helpful and listened. Honestly we had difficult "Must haves" and they (in a time of a chaotic market) were actually the only estate agents to actively seek potential houses (and phone back!). We had a lot of sellers pulling out on deals, but they were able to help us find frankly our dream home that we didn't think we would get the opportunity on. Plus we even got muffins when we completed ;). They're honest and don't waste your time. We are honestly so grateful for the team at Greys Upton.

Hexipo · 12 June 2023

Agent replied · 11 June 2024

Thank you so much! It's been our pleasure to help find your dream home and we're so pleased you're all moved in and can enjoy it now! Looking forward to seeing you soon and best wishes for the future in your lovely house!

5/5

Google

Russel, Chris, and the team were fantastic throughout the purchase of my home. Their communication was excellent and they were consistently honest and reliable. I would highly recommend them if you are looking to buy/sell with them

Glara · 15 April 2026

5/5

Google

I thought that selling a property in the UK whilst living abroad would be a nightmare. Fortunately, I chose Greys and the first class attention received from Joe Till made things easy. Highly recommendable!

Phil · 8 January 2025

5/5

Google

On the two occasions I have used Greys of Upton, I have been thoroughly impressed, so I have no hesitation in recommending the professional and friendly team there. On the most recent occasion, Joe answered my many queries in such detail that I had a full understanding of, and total confidence in, the reasoning behind his recommendations.

Muriel · 24 September 2024

Agent replied · 24 October 2024

Thank you much Muriel. We really appreciate your kind feedback and look forward to seeing you again soon.

5/5

Google

Greys were great with the sale of our house and we always received feedback after every viewing which was really useful. Quintin was so helpful chasing everyone in the chain to get the sale through and I'd have no hesitation recommending Greys to anyone. Thanks guys! :)

Laura · 12 June 2021

Agent replied · 11 June 2024

Hi Laura, Thank you so much for taking the time to leave us this lovely review. It's been a pleasure working with you and we wish you all the very best for the future in your new home!

5/5

Facebook

After we had one purchase fall through, Lydia was able to find us a new property as soon as it hit the market which ticked all our boxes. It has been a very long time process, but Joe and Lydia have been very helpful and kept us up to date along the way.

Josh · 2 August 2019

Agent replied · 13 June 2024

Thank you for your kind feedback Josh! Your patience was greatly appreciated during the process and we hope you're settling in well. Thanks again, from all the team at Greys.

5/5

Google

Super friendly and professional. Lydia and the team kept me informed of the progress of my sale the whole way through. Nothing is too much to ask for and they're constantly on the ball. Highly recommend if you're looking to sell your property! A solid 5/5!!

Ross · 12 June 2021

Agent replied · 11 June 2024

Hi Ross, Thank you for leaving such a great review for us! It's been an absolute pleasure dealing with you and we wish you all the very best for the future! Thanks again from all of us here at Greys Upton.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Greys Estate Agents's Google reviews

Questions about Greys Estate Agents Dorset

How many reviews does Greys Estate Agents Dorset have?

Greys Estate Agents's Dorset office has 211 reviews across three platforms: 164 on Google, 40 on Facebook (across the whole business), 7 on Yell.

What is Greys Estate Agents Dorset's rating?

Greys Estate Agents Dorset is rated 4.8 out of 5 across all 211 reviews, and 4.8 out of 5 on Google from 164 reviews.

Has Greys Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Greys Estate Agents, Poole won Trusted Agent.

Where is Greys Estate Agents's Dorset office?

Greys Estate Agents Dorset, 7 The Triangle, Upton, Poole, Dorset, BH16 5PG.

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