5/5
Really pleased with service we received from Grey's. Alan was very helpful and went the extra mile to help our purchase go through. All the other staff members we spoke too were always helpful and friendly.
Trusted Agent profile · Dorset
★★★★★
211 reviews across 3 platforms
7 The Triangle, Upton, Poole, Dorset, BH16 5PG
Greys Estate Agents's office in Dorset, at 7 The Triangle, is rated 4.8 out of 5 across 211 reviews on three platforms, including 164 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Greys Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dorset office, from every platform, shown as written. First names only.
5/5
Really pleased with service we received from Grey's. Alan was very helpful and went the extra mile to help our purchase go through. All the other staff members we spoke too were always helpful and friendly.
1/5
Terrible, we requested to view a property and was told it had been held. Another week later we noticed it was still advertised, called again & was now able to arrange a viewing. We viewed the rental property. Put down holding deposit the next morning & confirmed paperwork.Discussed moving dates.Next day was told they had now received a 2nd holding deposit in the afternoon. My understanding is this is not an allowed practise.Later that day it was confirmed the 2nd offer was accepted.Very poor show. We shall be avoiding Greys.
5/5
Excellent service from Greys in selling our house. Buyer found within 10 days of being on the market with them. Plenty of useful feedback from the other viewings too. Would definitely use them again ahead of other agents in the area.PositiveResponsiveness, Professionalism
Thank you so much David. It's great to hear you were pleased with the service provided - Ultimately, that's the most important thing for us! Wishing you all the very best in your lovely new home.
5/5
Just completed today and couldn't of done it without the professional and patient help of the guy's at Greys in Upton. Highly recommended!
Congratulations Paul... We're so happy for you and really appreciate your kind feedback. Wishing you all the best in your lovely new home - Looking forward to seeing the transformation soon!
5/5
I am very pleased with the way the team at Greys,Upton have dealt with my house sale & purchase of my property in Upton.They are a very friendly office.Nothing is to much trouble for them.They keep you well informed on all details of your move. I thank you all.
Hi Ray, Thank you so much for leaving this review... It's been a pleasure dealing with you and we wish you all the best for the future in your new home - We got there in the end. Feel free to pop in for a catch up if you're ever passing. Warm regards, Russ, Lydia, Joe & Quintin.
5/5
Very helpful and friendly, sorted out any queries quickly with the buyers and very happy with the service received, completed in a successful sale.
Thank you Cheryl... It was our pleasure to help and we wish you all the best for the future.
5/5
We have just completed the sale of a house using Greys and again they have given us great service. Lydia in particular kept the deal moving, coming up with ways to hurry things along. The staff are always helpful and friendly - thank you to you all.
Thank you for leaving such a great review Sue. It's been a pleasure dealing with you again and we look forward to seeing you again in the future.
5/5
The whole team supported us through selling and buying. I don’t think we would have managed it without them. After a bad experience with another local agent Greys picked us off the floor and worked so hard with us to find a great buyer, then to find our new home! We couldn’t be happier...except that we will miss seeing Russ, Lydia, Joe and of course the lovely Quintin. Not planning on moving again for a while guys, but one day we will be back! Xxxx
5/5
Perfectly balanced service from start to finish, totally on the ball, reliable above expectations, professionalism without that annoying salesman fakery. Will use again.
Thank you so much Lou.. We really appreciate you leaving this lovely review and it's great to hear you were happy with the service provided. Hope to see you again soon.
5/5
I contacted greys about a flat I was interested in viewing in upton, it was perfect and in a great location for a first time buy. Unfortunately I was called the next day and too late as an offer had been accepted. �2 weeks later I had a phone call from Lydia to tell me a flat was coming up on the market next door to the previous one and as I was dis-heartened that I missed out on the last opportunity they wanted me to be the first to know and I can now proudly call this place home, which I owe them a big thank you for �Greys were professional and friendly. I was a bit daunted by everything for a first time buyer but they made sure I understood everything and were happy to answer any questions I had!I would recommend greys to anyone and I hope you have as much success as I did P.s the cupcakes were amazing!!
5/5
We bought our house through Grey's a few months ago and just wanted to say how brilliant they were! From the first viewing through to collecting our keys every point of contact was pleasant and the team seemed genuinely happy to help. Thanks!
Hi Jessie, Thank you so much for your kind words and taking the time to leave a review for us. It was a pleasure dealing with you and we wish you all the best in your new home! Many thanks from all of us here at Greys.
5/5
Very professional and also look after myself as it was a difficult time selling my late father home
Thank you for leaving us this positive review, Donna. Best wishes for the future.
5/5
House purchase
Brilliant from start to finish. They pull everything together and make it happen. Can't fault them, especially Lydia. Well done Greys.
4/5
Prompt service, polite and very knowledgeable. Answered all my questions with straightforward honest information.
Thank you Steve... Always here to help and we look forward to hearing from you again soon.
5/5
Great estate agents, were really responsive and didn't get tired of my constant calls!! Would recommend
Thank you so much Holly.. It was lovely dealing with you and we hope you have many happy years in your lovely new home!
5/5
Thank you for the friendly and professional way in dealing with the sale of my father in laws property. Fortunately the chain held together and hope that completion will go through as it should Thank you
Hi Tony, we really appreciate you taking the time to leave such a positive review. Thanks again for your patience with the process. We wish you all the best for the future. From all at Greys.
5/5
Excellent service and support from Grays on our purchase and sale. I would thoroughly recommend them and a friendly, efficient and highly professional estate agent
Hi Richard, Thank you so much for leaving this great review for us... It was a pleasure dealing with you and we wish you all the very best for the future. From all of us here at Greys Upton.
5/5
It's never easy moving home but the team at greys made it a smooth as possible to sell our house even after a few bumps from the extended chain on the way. Thanks for all your help.
Thanks for leaving such a positive review for us Glen. Best wishes for the future from the team at Greys.
1/5
Refuses to do viewings via video for long term clients after agreeing to do just that over email. Would rather potential customers paid exorbitant train prices to come for a 20 minute viewing. Unreasonable. Unfair. Unprofessional.
Hi Elliot, Unfortunately 'facetime' viewings is not something we (or any other agent to our knowledge) currently offer. We always like people to actually view the property so they can get a good feel for the area and a real perspective of what the property has to offer. ultimately, this puts you in a far better position to make an informed decision whether to proceed or not. We offered you an appointment to internally view and would still encourage you to do so if the property is of interest. Sadly travel cost and arrangements falls on you if travelling from outside the area. We are sorry you feel this way and always try to conduct ourselves in a reasonable, fair and professional manner. Regards, Greys Estate Agents.
5/5
Lydia and all the team kept us very well informed and made it a less stressful experience. Can’t wait to move into our new home.PositiveResponsiveness, Professionalism
Hi Hayley, Thank you for leaving this review for us.. Looking forward to seeing you on Friday with the keys to your new home! Best wishes from all of us here at Greys.
5/5
A very friendly, personal yet professional team. Thank you.
Thank you Colin. Really appreciate your feedback.
5/5
Popped in for help and advice re a probate sale. Staff friendly and couldn't have been more helpful.
Thank you David... We really appreciate you taking the time to leave us a positive review. Always here to help.
5/5
We were really pleased with the service provided by Greys. We were the buyers and they liaised quickly with the seller on our behalf and replied promptly to emails. Thank you.
Dear Catherine & Chris, Thank you so much for your review - We really appreciate your positive feedback and hope you are very happy in your new home.
5/5
Great professional team and very proactive.Always busy and always accommodating.If you are lucky you may be welcomed by their very sweet, fury mascot Ralph... too cute
Hi Vanessa, really appreciate the lovely review. Thank you for taking the time to leave some positive comments. Great to see our hard work and focus on customer service doesn't go unnoticed; it really does mean a lot. May we take this time to wish you the very best with your new endeavours! Have a great Christmas.
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Yes. In The Trusted Agent 2026 awards: Greys Estate Agents, Poole won Trusted Agent.