William H Brown Doncaster reviews

★★★★★ 5/5

Google

Fantastic service from Tracy, Holly and Caitlin, two weeks from the initial enquiry to getting our property on the market, thats what I call an efficient service. Thanks to you all…

Keith · 16 March 2026

★★★★★ 5/5

Google

Wh brown just sold a property for my father. The lady Hannah who was my point of contact was an absolute dream to work with, she was informative, supportive and responsive. She truly was fantastic, on completion day her colleague seamlessly took over as Hannah had a days holiday. Jess was also there as we ran into solicitor problems and other issues, guiding and supporting. Cannot praise team highly enough!

Jacqueline · 17 June 2021

★★★★★ 5/5

Google

This process was smooth and stress free and the team involved were great and can't thank them enough for speed at which they managed to sell the house

Michael · 2 April 2026

★★★★★ 5/5

Google

I put my house up for sale in December, w h brown arranged all the viewings the whole process ran smoothly. The first person to view my house bought it. However the house I was going to buy fell through. I couldn’t sell till I found a new property with what was looking like the impossible I finally had my offer accepted on a property 5 months later then we had to get the ball rolling. In this time w h brown kept every one in the loop and communicated. As my buyers were using solicitor that w h brown recommend and they wasn’t very good it held up the process which we was fighting against time as I was buying a repossession. I nearly lost out again due to the incompetence of the solicitor but nick the branch manager step in and we finally started to get some where. He’s fantastic at what he does he very understanding and helpful, this also include other staff member in the office they will all go out their way for you, polite and friendly. I would recommend w h brown but please get your own solicitors I wouldn’t use their recommended. Also research the solicitor before you use them as having the wrong solicitor can be very costly. Thanks again to nick and all your staff for helping me through the very stressful period, I think this house sale/purchase be one to remember haha!

Leanne · 21 August 2024

★★★★★ 5/5

Google

Professional friendly staff that we feel comfortable with to guide us through selling our property, an experience we haven't done for over 30 years. A big thank you to Oliver, Holly and Caitlin for their help and guidance to get our property to market.

Gail · 24 May 2025

★★★★★ 5/5

Google

Oliver and Holly gave been excellent in their help also Oliver went up and beyound to help me in starting the prossess of selling my houe So just a big thank you to you both

Lesley · 27 June 2024

★★★★★ 1/5

Google

We had been assured that communication was their number 1 priority!!!!! This was after a personal call from branch manager Nick, well no communication for the last 7 weeks since signing contract. We were told that they had a list of potential buyers who were looking for properties exactly like ours. No viewings, no phone calls, no emails, no visits from the agents selling the property and to date no “ for sale board “. We contacted the branch to ask for our property to be released from the contract so we could go elsewhere to be told yes the property will be removed from sale but they refused to cancel the contract and we would have to wait for the contract to run out and that was that. I asked for Nick, he is on holiday. I said I’d go to their complaints site to be told fine they will say the same!!! We only asked for a level of customer service relative to the price being charged for selling our home, this has no where near been delivered.

Stewart · 12 August 2024

★★★★★ 5/5

Google

William H Brown have been amazing with the property I am living in. They had all the paperwork sorted and keys handed over as fast as possible with my old tenancy running out and got me into my new home before this happened. Any problems I have had with the property have been fixed straight away and communication with the estate agent have been amazing. I always get a reply within a day and the work is done not long after.

Shannon · 12 August 2024

★★★★★ 3/5

Google

Whenever I write a review, most of which incidentally are positive, I try to paint a fair picture. I can be impatient, I know, but there is a lot at stake when buying or selling a property I’d start by saying that my first experience with WHB was almost 2 years ago. That experience was, I’d have to say, a much more positive experience than my recent one. What has changed over those 2 years? When I first decided to use WHB this time around, first impressions were good - a point I made in an earlier review. However, once the selling process was under way, it was clear to me that either as a result of reduced staffing levels or a change in leadership or structure, communication was not a patch on the 2022 experience. I sold my house very quickly so my comments here are not out of bitterness but just as a ‘heads up’ to potential sellers and buyers. From the photos being taken, I did the viewing, met the EPC agent, met the surveyor acting on behalf the buyer and took the keys into the office. I asked very little of WHB other than to keep me informed of developments. Whenever I phoned the sales line to speak to someone, usually to chase something up, I could be almost 10 minutes waiting for a reply with no option to leave a message. It was frustrating enough for me but, if I was prospective buyer, it could have been potentially much worse. I did make this point in one such call when I believe I was talking to someone reasonably senior in the organisation. I was also disappointed when receiving my closing invoice from my solicitor that an additional £55 had been levied onto my bill by WHB for anti money laundering checks by WHB even though I’d been assured at the outset that the fixed sale rate we’d agreed at the outset was fully inclusive. When I phoned WHB to challenge this - I received an apology but interestingly, no refund for this amount. To conclude, WHB clearly have a good reputation, well at least for now, and there are a number of positive elements to their service. My advice to anyone shopping around would be - to shop around. The staff in the office do work hard; of that I have no doubt but the overall service and in particular clarity of communication, from my experience, have slipped over time.

Paul · 27 July 2024

★★★★★ 1/5

Google

Avoid !!! The estate agents are good over the phone but once you have an appointment it changes. We travelled nearly 3 hours for a viewing , got there and waited directly outside the property 15/20 minutes before the appointment, waited till 10 minutes past the appointment time then rang them up to ask where the person was to show us around to see if he's still coming , they then said on the phone that he's already been to show someone else round and he has now just arrived at the office so we must have missed him , which makes no sense because we were there for our appointment way before the appointment time and the office was 20 minutes away from the property, so they lied that he was there for our appointment. I was fuming because I have just wasted petrol money, time for travel and I dragged my baby for a 2 and half hours plus journey for nothing. (They knew the distance I was travelling before hand) I really enjoyed my nearly 3 hours journey back too. I would of even waited for him to come back to show me around but they just said there's nothing they can do and i can re book if i want to next week. That's having a laugh. If you are traveling for a property viewing I definitely say avoid because they are unreliable.

Tattooedalt · 27 July 2024

★★★★★ 5/5

Google

My property was efficiently and effectively marketed by Holly, Caitlin, Oliver and the rest of the WHB team. They were very helpful and courteous throughout the process.

Neil · 19 March 2026

★★★★★ 5/5

Google

Fantastic service, we have just completed our purchase with these and they have been amazing every step of the way. Sarah was a god send help us with everything and supported us . Cant thank you enough

Mark · 17 April 2024

★★★★★ 5/5

Google

Want to say a really big thank you to Steve, Davyd and Lucy in the lettings team at Doncaster. All go above and beyond to help. Davyd was fantastic when showing prospective tenants around my property and remembered and pointed out every single positive attribute about the property in such a friendly and polite way so prospective tenants felt relaxed and positive. Sooo personable and so helpful. Steve has been great in helping me find another property to add to my portfolio and has gone above and beyond to try to bring new business to the company sharing his knowledge and experience with me. Lucy has been fantastic every time I have spoken to her on the phone. Such a fantastic team who all work so hard and genuinely give 1000% in all they do. All are a real asset to W H Brown. I use Doncaster and Scunthorpe branches of W H Brown for letting my property portfolio and have never received such great service from other agents I used in the past from 2007 onwards. You are all absolute stars and very highly valued and appreciated. I hope W H Brown appreciate how hard you all work and what an asset each of you are to the company. Thank you all so much. Wendy Stickland

Wendy · 17 June 2023

★★★★★ 1/5

Google

If you’re looking for an agent to rent out your property my advice would be STEER CLEAR!! As a private landlord I always choose my own tenants and manage my own properties. On the one occasion I needed an agent in the past 10 years it’s been a complete shambles. They chose a tenant who clearly couldn’t afford the property, failed to obtain a guarantor (as specified by me), and still owe me the balance of the fee after 7 months of asking!! I’ve had to end a 12 month AST that they organised 6 months early because the tenant couldn’t afford the rent and the whole episode has been a very poor experience. Complaint is pending!! My advice would be do not use this agent as they do not take due care when choosing tenants for other people’s properties.

Lesley · 17 June 2023

★★★★★ 5/5

Google

I would like to give a glowing review for Steve L in lettings. He was like a genie, he made everything happen in the time that I needed it. He was also patient, incredibly knowledgeable, and helpful throughout the entire process of helping me find my perfect home. His advice and guidance was invaluable, and he was very generous with his time. He consistently went above and beyond to ensure I was satisfied with the outcome, and I could not be more pleased with the results. Highly recommend Steve L and this estate agent!

Ava · 17 June 2023

★★★★★ 5/5

Google

We have just rented a house through William H Brown Doncaster and I wouldn't hesitate to recommend them. We needed to find somewhere quickly due to the sale of our previous property and Steve and team were absolutely brilliant at sorting everything out - they went out of their way to ensure we got through the referencing process quickly and made sure that all the checks on the property were done quickly so we could move in on time. Overall a great service and we really felt like the team went above and beyond. Thanks again to all the lettings team - we really appreciated your work!

Ivan · 17 June 2023

★★★★★ 5/5

Google

best agency I've ever worked with in particular I wanted to say thank you to Nick you are a star. High recommendations for them.

Seweryn · 17 October 2024

★★★★★ 5/5

Google

I'm writing this by way of saying thank you to the lettings team at William H Brown Doncaster. They provide me with excellent, efficient and professional service throughout and all transactions are carried out seamlessly. Well done to Lettings Manager Caz Bennett and her excellent team.

Gary · 1 September 2025

★★★★★ 5/5

Google

Recently remortgaged my flat and my letting agents were fantastic, in particular Angie. Her communication was great and she went above and beyond to find/provide information and documents. She was helpful and always auctioned things straight away understanding the process and people involved. Could not rate her highly enough. Great service.

James · 19 December 2024

★★★★★ 1/5

Google

Just sold a property through the Doncaster branch , absolutely appalling service with no interest at all. Had to push them every step of the way. Only seemed to get viewings when we chased them. Advised us to take a lower offer as buyer was a cash buyer which we did only to find out further down the line they were not. Told us it was on record they had phoned us with updates but we never received any correspondence. Left messages for the branch manager nick to contact us to discuss the ongoing issues but never heard from him. From the minute the offer was accepted they disappeared not even contacted us to say it had completed. The most efficient they have been was billing us for an extortionate amount of money for so little work done.

Andrew · 17 April 2024

★★★★★ 5/5

Google

Charlie was excellent, friendly and really helpful. She was able to answer all of our questions regarding the properties and her communication was speedy 😁 Thank you!! …

Sophie · 27 June 2024

★★★★★ 5/5

Google

Needed a house to rent urgently, Spoke to Caz, and within a week I had the keys. Couldn't speak more highly of this company, Thanks again Caz

Karl · 27 June 2024

★★★★★ 5/5

Google

Our realtor was very knowledgeable about the house (9 Swan Road) and the community. We were treated with kindness and professionalism from the moment we walked in. The house was presented very well and the location is stunning.

Lauren · 16 October 2025

★★★★★ 1/5

Google

Phoned to arrange a viewing of my property I am selling and WH Brown couldn’t come out for 2 weeks. Kept the appointment but booked with other estate agents too who came and viewed the property straight away. WH Brown then moved the appointment forward, but I had decided to use one of the other estate agents so cancelled the appointment with WH Brown as didn’t want to waste their time. Since cancelling the appointment WH Brown has phoned every day since, hassling us to use them and won’t take no for an answer. If that’s how they do business pressuring people to go with them then that’s not right. I wouldn’t recommend anyone to contact them as you just get them on the phone hassling you, that isn’t the way to run a business at all. If they had chance to see us sooner we might have used them, but they didn’t have time and they’ve lost my sale. If they’re too busy to sell my house, how will I know they will give it all their attention? It’s not my fault they couldn’t see us sooner, just wished they’d leave us alone now!

Alan · 18 March 2024