Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
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1/5
GoogleUpdate 2020.Still renting out the same dangerous property in Finningley to unsuspecting families. No working smoke alarms no gas safety check but William H Brown dont have to comply. Very unprofessional company who unlike other tenancy agencies support dodgy landlords. They dont even want you to pursue your deposit.
Check out all the 5 star reviews. Lots of similar dates. It is very easy to buy these reviews. Their average Google rating has suddenly improved substantially. May be they have sacked all the rude staff! This company works with disreputable landlords. Properties do not meet environmental health standards and they are aware of this but they told us they do not need to. Georgina is particularly rude and does not return calls. Staff change regularly. Avoid if you want a family home long term!!
Uodated. surprise surprise no communication from WHBrown. Their staff are rude and they really do not care. Spend your money elsewhere or put your family at risk. They treat rental customers like second class citizens.
Booster Β· 12 November 2022
Agent replied Β· 11 November 2024
Hello Sam, we are very sorry to hear you have had a negative experience with our Doncaster branch. Our team prides itself on the best possible customer service and we are very concerned to hear we have not met these. If you would like to email us further information on this to socialmedia@sequencehome.co.uk we will be able to look further into this. It is also against company policy to interfere in any reviews of branches and we take all feedback on board in order to ensure we always provide the best possible service to all of our customers.
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5/5
GoogleI gave my property to WH Brown to manage and they got me a tenant in less than 48 hours. The communication from start to finish was excellent. A big thank you to WH Brown and Laura Calvert in particular. She and the team are amazing.
Thank you all.
Phillip Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleThanks to Holly, Abbie and Tracy at William H Brown my property has now gone on the market! All through the process so far the ladies have been friendly, professional and supportive making this a far better experience than I had imagined. Thank you for your patience and understanding - let's hope the rest of the process goes just as well.
Laura Β· 17 February 2024
Agent replied Β· 16 June 2024
Thank you for your thoughtful 5* review Laura! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have had an excellent experience with William H Brown so far, Angie has been phenomenal with her services and the prompt communication.
I will continue to let my properties with William H Brown Doncaster and would recommend all to try it out with them.
10/10!
Mijanul Β· 4 November 2024
Agent replied Β· 11 November 2024
Thank you Mijanul for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleI recently had my property up for sale with William H Brown in Doncaster. Paula Stevenson from the branch was absolutely amazing! She is a credit to the company and truly made me feel like a valued client. I would be sure to use this company again based on all the effort Paula put in during this process. Thank you Paula! π β¦
Neelam Β· 19 November 2023
Agent replied Β· 16 June 2024
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleStarted off with Reece who was top bloke, helped us out massively and gave us some useful advice. We also went to Christine to go through all mortgage information and all the details what she told us was super helpful and gave us a better β¦
Mason Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleMy experience with the Doncaster team (especially Caz) over the last few years has been highly efficient. They are always quick to respond and very professional. I would highly recommend William H Brown Doncaster to anyone looking for a rental company to worj with, they take all the hassel out of renting.
Susie Β· 21 August 2025
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2/5
GoogleThe manager Nick and the Mortgage advisor Willam were really nice, however Anna has been very unkind and unhelpful abd causes me lot of unnecessary stress on day if completion I will never use them again because of her.
Naheed Β· 4 January 2025
Agent replied Β· 11 January 2025
Hello Naheed, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe finally have a home after 2 months of being homeless thanks to Caz Bennett, always helpful and trying her best! My kids are happy and so am I! If there was a problem Caz has always tried her best to sort it! Now I can finally spend time properly as a family thankyou so much!
Chloe Β· 18 March 2024
Agent replied Β· 16 June 2024
Many thanks for your fantastic 5* review Chloe lea Kilcoyne. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had a great experience buying my home through William H Brown. The team was professional, helpful, and always kept me updated throughout the whole process. They made everything feel straightforward and stress-free, and were always available to answer my questions. I really appreciated their support and guidance from start to finish. I would definitely recommend William H Brown to anyone looking to buy a home.
Ervis Β· 1 September 2025
Agent replied Β· 8 September 2025
Thank you for the glowing review! We take great pride in providing top-notch service to our clients, and we are thrilled that you had a stress-free experience. It was our pleasure to guide you through the home buying process. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWorking with Adam and Grace has absolutely been a pleasure. They made what can often be a stressful and overwhelming process as ist time buyers feel smooth, clear, and completely manageable. Iβm so grateful for their hard work and would recommend them without hesitation!
Faithy Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We are so glad to hear that our team was able to make your experience as first-time buyers a smooth and manageable one. It was a pleasure working with you and we greatly appreciate your recommendation. Thank you for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe have had an amazing experience with the process of being able to purchase our first home. With it being our first time of buying a home there were stressful times during it but the help and support given at reassuring us was amazing. Special thanks goes to Rachel, Channon and to Megan for making it all possible for us.
Toni Β· 9 October 2025
Agent replied Β· 23 October 2025
Thank you for sharing your positive experience as first-time homebuyers! We are thrilled to have been a part of your journey to achieving your dream home. Our team takes pride in providing exceptional support and guidance throughout the process. Shoutout to Rachel, Channon, and Megan for their hard work in making this possible for you. Congratulations on your new home! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe have once again chose William H Brown to sell a house for us , Tracy is always efficient to get things moving as soon as possible and we have also received great communication from Abbie and Holly. You are a great team thank you.
Polly Β· 27 July 2024
Agent replied Β· 26 August 2024
Thank you for your glowing 5* review Polly. Kind regards, Lucy, Customer Relations.
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1/5
GoogleIt is extremely sad and disappointing! The lady called "Darcie Hughes" one of this agency staff in Doncaster William H Brown, kept misleading and asking my Sister-in-law for money constantly after full requirement fees was paid via bank β¦
Anizio Β· 16 March 2026
Agent replied Β· 16 April 2026
Hi, I am sorry to read you feel this way. The local team do not seem to be able to locate you as a client of theirs and as such I would ask you to check that you have left your comments for the correct office. Alternatively, please feel β¦ More
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5/5
GoogleThe service provided by Charlie Wood was simply amazing. She combined sheer professionalism with her absolutely charming personality. At a time when we are more than a little strained by the whole 'needing to move' experience, she was calm, informative, and supportive. I wish she worked for me - William H Brown is a very fortunate organisation!
John Β· 20 October 2023
Agent replied Β· 16 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleAbsolutely fantastic experience with Caz, super efficient, quick and friendly! Everything was sorted really quickly from viewing to receiving the keys! Excellent communication from start to receiving the keys to our new rental and also afterwards. Keep up the awesome work Caz you are a fantastic lady!
Bernadette Β· 17 May 2024
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us this great 5* review Bernadette Fedigan. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThank you Paula, as soon as we met we knew we would be putting mums property on the market with William H Brown. Thanks also to Holly and Abbie for their prompt responses and bubbly personalities. With this team I know things will be dealt with promptly and professionally.
Susan Β· 18 March 2024
Agent replied Β· 16 June 2024
Susan Filtness thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleI have been buying properties through WH Brown for many years in Scunthorpe and now I bought my second property in Doncaster.
All staff being excellent especially Hannah Sics.
This estate agent is always been my first choice.
Thank you all for your assistance.
Mohammed Β· 9 June 2024
Agent replied Β· 16 June 2024
Many thanks for the fantastic 5* review Mohammed Faruq. Kind regards, Lucy, Customer Relations.
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1/5
GoogleVery disappointed. If you want an agent to be proactive then this agent is not for you. We signed our contract on 26th July, 2024, and we havenβt had one person through our door to view. Since signing we have been into branch where we sat listening to the letting staff laugh about throwing cheese at each other, spoke to the manager who stated numerous times our property βis unique β, dropped the price TWICE as it then was βthe price that was the issueβ, had the manager come and see the property last month and he said it would suit a disabled personβ¦ itβs a lateral living space, extended,with a bar and games room!
We have given notice, and feel we have wasted the sunnier months twiddling our thumbs.would no recommend this agent.
S Β· 2 December 2024
Agent replied Β· 9 December 2024
Hello S Forman,
I'm sorry to hear about your experience with us. We take your feedback seriously and would like to discuss this further. Please contact us at complianceresidential@sequencehome.co.uk.
Best regards, Lucy, Customer Relations Team
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5/5
GoogleExcellent service from WHB Doncaster. I received a quick, efficient and friendly professional service renting out my property. Angie kept me updated throughout the process. Very pleased indeed. Highly recommended!
Eric Β· 12 December 2024
Agent replied Β· 26 December 2024
Many thanks for the great recommendation, 5* review and your kind words Eric. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThe service so far has been great. Our broker is Adam Brown and he is very welcoming and helpful. Our mortgage process has gone smoothly. We will definitely refer others to gain this experience.
Agho Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your positive review! We are glad to hear that you had a great experience with our broker Adam Brown. We always strive to provide excellent service and it's great to hear that your mortgage process went smoothly. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI used Caz and the team in Doncaster to help me find my first rental property. I just wanted to give them a huge shout out as they were so helpful in guiding me through the process, nothing was too much trouble! These are your go to team! Thank you again! X
Chloe Β· 20 October 2023
Agent replied Β· 16 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleThanks to Charlie and the team over at WH Brown, Charlie made every step of the process effortless. Itβs always stressful moving and finding a new property, WH Brown made the whole process run as smooth as possible! Thanks again
Steve Β· 12 June 2024
Agent replied Β· 16 June 2024
Hi Steve, thank you for your kind words about Charlie and the team at WH Brown. We are delighted to hear that they made your moving process effortless and smooth. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat support from the entire team, and special thanks to William Moore for always being reachable and keeping great contact with us. Really helped us as first time buyers
Kieran Β· 9 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! Our team is always here to provide exceptional support and we're glad to hear that William's efforts made a positive impact on your buying experience. Best wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.