Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI booked a valuation with Galley Properties for 12pm Thurs 26th July. At 12.10pm, the valuer called me from their office to say she was running at least 30minutes late. Absolutely appalling customer service. Apparently the valuer had other appointments before mine that ran over but the correct way to proceed would have been to call me prior to my appointment to let me know, instead of allowing me to sit and wait wondering what is happening post my appointment time. The valuer was in the office at 12.10pm so clearly had no intention to be at my property for 12pm. I work extremely long hours and the few hours I have at home are important to me, today has now been completely wasted by this level of incompetency. It is poor customer service.
It seems to be a common theme among estate agents to behave in this manner, I did explain to Galley that my current agent's behaviour was of this level and I was getting fed up of it so the correct thing to do would have been to make a good impression from the start, if I had been called prior to my appointment that the valuer was running late this would have been more acceptable.
Although not linked to my property sale, another thing to note about Galley Properties is that they have let a property on my new build estate to tenants, despite the covenants on the properties stating that they cannot be rented out and the builder is still on site. Having discussed this with another agent, they informed me that that is a serious breach of contract and the unsuspecting tenants are in a very dangerous position of being unprotected if the builder pursues the breach of covenant. Numerous estate residents have raised this as a complaint to the builder as they specifically advertise that they do not sell to landlords and are 100% owner occupied.
Annalese · 22 November 2018
Agent replied
Hi. Thank you for your review and we appreciate being invited to value your home and we do take customer service very seriously. It's unfortunate that some appointments run over time, but if a customer has complicated needs that take longer than usual to discuss and get emotional, (there are a number of reasons that vendors need to sell with some being quite stressful), we can't leave them at such a time to say that they have exceeded their allocated time. As we do extensive research in advance of our valuation appointments it was necessary to call at the office to collect the documentation, (the office was only 2 minutes from the previous valuation). As you recall when the agent called to explain you agreed for them to still visit, (the agent was authorised to provide an offer as way of an apology for being 30 minutes late). It's unfortunate that when you called back, the team member was not given the opportunity to explain this.
However it seems that you already had an issue that you wished to discuss, which we could have dealt with over the phone without the need to call us out. With regards to the rental property on the estate, it's the landlords responsibility to confirm that they have all the relevant permissions to let their property and indeed the agreement that they sign states that they have checked these. To just clarify the matter, Galley Properties have in no way breached any contracts and would never knowingly put tenants in a precarious position. To suggest that we have done so, is entirely incorrect and could be considered libellous. Any contracts that you refer to would be between the builders and buyers and as such we would not be privy to the terms and conditions. Our suggestion would be that you approach the builders to discuss this matter.
★★★★★ 1/5
GoogleAvoid lake the proverbial plague.
I was unlucky enough to rent a property through these charlatans. From day one, the property was a nightmare. The day after moving in, the dining room flooded, which we were told was our fault for blocking the drains. It was that mad, we had to move out and into a hotel, with not even an apology offered.
After 6 months of the same problem occurring, it came to light there was builders rubble blocking the drainage under the driveway of the property. Again no apology offered.
After further problems including the living room windows coming away from their hinges, damp, large amounts of plaster falling from the ceiling. The final straw was the oven stopping working. We were left 6 weeks without an oven, with excuse after excuse as to why no one was coming to fix it.
I arrived home, to find a hand written note shoved through the door giving us two month notice to vacate the property. No reason was given, so we were left to deduce that the reason we were given notice was due to us having to ask for repairs.
Certain members of staff (I won't name names, but they know who they are) are rude, obnoxious and down right patronising. The company seem not to understand the right tennants have, or have any regard for the Data Protection Act which they breached on numerous occasions.
There are far better letting agents out there, so I would urge everyone to avoid this shower.
Michael · 22 November 2017
Agent replied
Sorry to hear your comments, however we have only ever acted on the Landlords instructions. Unfortunately he requested that notice be served and this was done via the legal documents required, however we do realise that legal documents can sometimes appear unfriendly in their terminology. Galley Properties are registered with the Information Commissioner and so all information is dealt with accordingly and only shared with organisations that have the statutory powers to request your information or any organisations that you have given your consent to receive information so please be assured that we take data protection very seriously.
★★★★★ 1/5
View AgentsValuation and knowledge very poor
We had a representative from galley come to value our property. We were less than impressed initially that unlike any other agents no notes, measurements or reference photos were taken in order to follow up the valuation. This would have been especially useful as our property is slightly different from others locally and galleys representative was to follow up after with an estimation at what value they would recommend marketing.
This was followed by repeated missed deadlines on reporting back which went on for well over a week. When we did finally get feedback this was poor and based on incomplete and incorrect information including the phrase: "as you are in a hurry to sell we would recommend..." a completely incorrect statement, in fact the opposite was true - perhaps the notes would have helped!
Obviously following this we had absolutely no confidence in listing with galley but despite this they seemed to insist on signing us up to their mailing list multiple times with no option to unsubscribe
Steve · 23 November 2016
Agent replied · 26 November 2016
We are sorry to see that you were unhappy with the level of service we provided. As a company we pride ourselves on the fact that the service we provide is unlike other agents. As you can appreciate not all agents will follow the same process and we are sorry to hear that because we do things a little differently you felt unimpressed by us.
Our staff member attended your property for several hours there to ensure they fully understood everything about it. It is our process to make thorough notes once we return to our office rather than have a quick scan making notes and basic measurements on the run. Our staff member wanted to give you their full attention and that particular agent has many years of property development and sales experience and is very capable of writing up the very detailed notes shortly afterwards.
We do not take photographs and measurements at our valuations because we use professional photographers and experienced plan makers for this once instructed with a property. We feel other agents who do these on the initial visit do this to cut corners later on, something we would never do. We always provide a thorough followup visit for photos and plans to make sure a property is listed at its very best.
Our agent not only spent time at your property getting to know all its details and unique selling points, they also spent a long time looking for accurate comparables to provide a valuation that would in their opinion lead to a sale.
We are sorry that you felt we were unable to provide the valuation in a very fast time if not immediately. As you explain your 'property is slightly different from others locally' and because we put together our valuations based on actual comparable information of what has sold in your area this can take slightly longer, especially for a 'slightly different' property such as yours. This is why we never gave you a price on the day like other agents, our valuations are always based on detailed research.
Your statement that you were not in a hurry to sell your property does not ring true to what was discussed on the day. You explained to our staff member that you wished to move in time for the new school year which was just a short time away. Your sense of urgency for us to provide a valuation within a matter of hours also supports this. If this was misunderstood then we can only apologise but what was discussed at our very long and detailed visit to your property indicated to us several times that you sought a quick sale. Your current listing with the on-line agent that you subsequently decided to list with highlights that offers are invited, again suggesting that you are wanting to invite immediate offers.
Based on your comments regarding mailing lists we are reviewing our unsubscribe options to make them easier to follow and more customer friendly so we appreciate your feedback regarding this. Thank-you.
★★★★★ 5/5
GoogleExcellent service from Teresa and kirk their approach to selling houses is fantastic did the trick for me sold mine within the week of going on the market
Petunia · 22 November 2019
Agent replied
Thank you so much for your kind words and it has been so lovely to help and work with you
★★★★★ 5/5
GoogleIn particular, Dorota Pearce who works at Galley was absolutely invaluable in helping me with making the move to my new address. Her professionalism and willingness to help and stay in contact every step of the way was immeasurable.
Galley as a whole appear so far to be a very trust worthy and professional organisation. I highly recommend thier services.
Thank you very Much Galley for helping me and my little family move house...again.
Jonathan · 24 June 2020
Agent replied
Thank you Jonathan, so glad that we could move you in as quickly as you wanted. We're sure that you'll all love living there
★★★★★ 5/5
View AgentsA very easy and speedy sale of our property.
Had quite a few estate agents come out to view our property but Galley properties was easily the stand out estate agents to use, there professionalism on how to sell and the brochure and pictures they use were second to none. We had plenty of viewing within the first week and the property actually sold to the first viewers. The rest of the sale went very smoothly and was always kept up to date. Would definitely use again and highly recommend.
Daniel · 26 November 2015
Agent replied · 9 December 2015
Thank you so much for you review, we appreciate everything you have said and wish you all the very best for the future.
★★★★★ 5/5
GoogleDorota was very helpful throughout our purchase.
There were many issues from the seller side regarding legals and titles, but Dot was always on hand to give clarity, reduce tensions and to keep the eal moving forward.
We would use Galley again for sure!
Stuart · 30 July 2022
★★★★★ 5/5
GoogleGreat service. Full professional. We sold our house very fast for very good price. Teresa and Galley properties - the best estate agent in Doncaster.
Andrzej · 22 November 2019
Agent replied
Thanks Andy, it's been really great working with you both and so pleased that we achieved sooo much over the asking price for you. Your buyers are so excited about raising their family there. We wish you all the very best in your next home and hope the move goes smoothly.
★★★★★ 5/5
View AgentsProfessional and courteous.
I found out about galley through a friend & after speaking to Theresa I was never going to use another agent to let my property. She was knowledgeable, friendly & quick to come up with solutions to the difficulties which arose. When interviewing prospective tenants their checks proved invaluable (along with a great anecdote!) & although galley may be considered a "small business" my own personal experience has found them miles ahead of the larger competition.
Michael · 10 December 2015
Agent replied · 14 December 2015
Thank you for your lovely review and it's been a pleasure working with you.
Some have said that our tenant vetting is too thorough, but thank goodness they are - without going into details look at the tenant you could have had if we just went on basic checks alone! Although I agree it does make an interesting story now.
Thank you again for your support
★★★★★ 5/5
GoogleThanks Dorota. Quick, efficient, responsive. Sorted out with my landlord my enquiry regarding the cat adoption. I'm really grateful.
Mariola · 24 June 2020
Agent replied
You're very welcome Mariola, wishing you a long and happy stay in your home
★★★★★ 5/5
GoogleI recently sold my house with Galley, Dorota who dealt with my sale was so helpful, I would have been completely lost without her. Helped with any issues straight away and was just so efficient. I would 100% recommend Galley I have also rented from them in the past with no issues just brilliant service.
Melinda · 30 July 2022
Agent replied · 30 July 2023
Thank you for your 5 Star Rating it really is appreciated
★★★★★ 5/5
GoogleGalley Properties have honestly been a dream ! Charlotte and Sue have both gone above and beyond for me and my partner with our move. They are both professional, helpful, patient and reliable. I honestly could not ask for more in estate agents. I would highly recommend these guys if your buying or renting !
Amy · 30 July 2022
Agent replied · 30 July 2023
Thanks Amy, your kind words are really appreciated it's lovely working with you
★★★★★ 5/5
GoogleThe service provided by Martyna and the team at Galley was excellent throughout our tenancy, highly recommended.
Steve · 22 October 2020
Agent replied
Thank you Steve, it has been really lovely working with you and the team are really grateful for your kind words
★★★★★ 5/5
View AgentsSuperb!!! That's it!!!
As first time buyers we came into this with little to know idea of what to expect. However the staff at galley Properties we found to be highly professional, and made us feel as though we were there only clients. We could not have asked for a better, smoother, supportive process. If we decide to move in the future galley will definitely be out first choice of estate agents!
Scott · 10 December 2015
Agent replied · 17 December 2015
Thank you so much Scott, we are so glad you found our service "Superb" It's always so nice to help first time buyers realise their dream home. I do believe we get just as excited you, when it comes to helping you through the sale. Hope you both enjoy your first christmas in your new home.
★★★★★ 5/5
View AgentsTHE BEST
Such an easy process to sell my property using Galley Properties. Teresa is very professional and makes you feel at ease and Tashana is a lovely helpful person ,answering all your questions and giving you the facts. I would seriously recommend this Estate Agents as they are THE BEST!!
MICK · 29 July 2017
★★★★★ 1/5
GoogleThe worst experience of my life regarding properties with this agent. We tries to rent a house through the agents and we have had nothing but issues. They and landlord agreed we could rent a house and paid a holding deposit. Was told can only hold for 13 days and they wanted us to move in right away. We stopped our other contract ready to move and then nothing. Delay after delay and the fear of being homeless with 2 young kids. Then we see the property back on the market. Still say no need to worry but yet further delay. Eventually 2 days before our extension on current contract they say they are having other viewing and we can reapply. No sorry or acknowledgement of the trouble it caused us. A heartless estate agents.
Tomas · 30 July 2022
★★★★★ 5/5
GoogleMust say truly a fantastic agency. I’ve dealt with many agencies in the past purchasing buy to let properties and the service by Logan at Galley Properties has been second to none. Right from the offset, he has been extremely professional, very customer focussed and he is very passionate. He has been in regular contact with myself throughout the whole process. Would certainly use Galley Properties again for buying as they really do offer a seamless hassle free service so thanks again Logan for all your help!
Kalpesh · 30 July 2022
★★★★★ 5/5
GoogleWe are going through the process of buying our first home through Galley Properties and it has been made as stress free as possible. Teresa and Dorota have been fantastic, responsive and friendly throughout. Can't recommend them enough!
Maia · 18 June 2021
★★★★★ 5/5
GoogleA highly professional and supportive estate agent, who doesn't just sell your property but continues to work hard to ensure that sale completes. On a personal level, they have been wonderful to work with and I was amazed and delighted at how quickly they sold my property. I would highly recommend Galley, both personally and professionally, worth every penny.
Jennifer · 22 November 2019
Agent replied
Hi Jenny, so glad to be of assistance to help you move onto the next chapter of your life, the chain was a little frustrating but so pleased that we managed to sort it for you
★★★★★ 5/5
GoogleI didn't rent property by this agency yet because me and my son got different requirements but they are so professional, high quality service, very fast and good contact... They will still looking for me a property which will be fit for us... I RECOMMEND THIS AGENCY 100%... Thanks a lot...
Krystyna · 7 October 2021
Agent replied · 30 July 2023
Thank you Krystyna, your kind words mean a lot
★★★★★ 5/5
GoogleThe only agent engaged right from the begging. I had three other agents that brought the offer but didn't bother to present it and wasn't really interested. Good communication with updates at every stage. Thanks to this approach, all the process went very smoothly. This is my pleasure to fully recommend Galley Properties.
Pawel · 20 May 2021
Agent replied · 30 July 2023
Thank you so much Pawel its been lovely working with you and of course it was a lovely property to market and your buyers can't wait to move in. We wish you and your family all the very best in your new home.
★★★★★ 1/5
GoogleSHOCKING SERVICE! Very unprofessional. I've called this agent today to enquire about a property they have for sale and they promised to return my call with further details, absolutely nothing! What a shame for the seller who has entrusted this agent to sell their property.
Kirsty · 30 July 2022
Agent replied · 30 July 2023
Hi Kirsty so sorry to hear of this experience, however we have no record of your name on our system. If you'd like to call the office and provide your telephone number then we can check all our telephone call records to see what happened.
★★★★★ 5/5
GoogleHighly professional, clearly passionate and knowledgeable about estate agency, I've dealt with many estate agents in the past but Galley Properties stand out for their personal approach, nothing is too much trouble, communication is 5 star, you're not just a number, would highly recommend!
Ross · 30 July 2022
Agent replied · 30 July 2023
Thank you so much Ross and it's been lovely working with you, we can't wait to see the results of your plans for the property, it's going to look spectacular!
★★★★★ 5/5
View AgentsGalley Properties are simply the best!
I have been working with Galley Properties for nearly two years and find them to be the best agents I have dealt with. Their team of dedicated professionals have made the whole experience of property letting painless and rewarding. Payments are received promptly and inspection reports are clear and precise. I have every confidence in their management of my property.
John · 9 December 2015
Agent replied · 11 December 2015
Thank you John, it's been nothing but a pleasure managing your property. The team at Galley look forward working with you in 2016.
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