Trusted Agent profile · Dereham

Sowerbys Dereham reviews

★★★★★ Excellent

475 reviews across 1 platform

Canterbury House 20 Market Place, Dereham, NR19 2AX

Sowerbys's office in Dereham, at Canterbury House 20 Market Place, is rated 4.9 out of 5 across 475 reviews on 1 platform, including 475 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Sowerbys won in 2026.

Google logo

4.9 / 5

475

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Sowerbys, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Dereham office, from every platform, shown as written. First names only.

5/5

Google

Had an appointment with Louie this week, who was punctual and very professional. He was great in giving advice and suggestions , and encouraging in the way he talked about the sale of our home.Thank you Louie. We have used Sowerbys for other properties, and are very pleased with the company.Highly reccomened.

Jasmine · 27 October 2023

Agent replied · 26 November 2023

Thank you! This was a lovely review to read.

5/5

Google

Terie Hurrel was our support to purchase rep, she was really professional and kept us up to date consistently. I would recommend sowerbys to anyone they were a cut above.

Steve · 5 December 2024

Agent replied · 22 December 2024

Thank you for taking the time to leave us this review, and we are so pleased you had a great experience with us here at Sowerbys.

5/5

Google

Thank goodness for Sowerbys and Octavia in particular! We moved from another agent to Sowerbys not because the other agent wasn't any use (we quite liked them), but because we thought Sowerbys were more likely to understand the uniqueness of our property and attract the "right" prospective purchasers. We were certainly not disappointed, from the outset everyone at Sowerby's was professional, knowledgeable about the area, realistic & honest in their appraisals and filled us with confidence that they would sell our property. I don't know how Octavia and the team found enough time to ensure that we were always updated and the service does not stop when someone agrees to buy your property. There is so much that can go wrong in between selling subject to contract and actually exchanging and this is another of the areas where Sowerbys excel. Octavia was tireless in chasing everyone within the chain, making sure it did not break down, getting people within that chain to compromise so that we did not lose our sale or purchase. I'm positive that without that diligence and perseverance we would not have ended up exchanging contracts when we did and I'm so glad we used Sowerbys. In fact I'll go as far as to say that having moved a good number of times over the years that their ethos and quality are unparalleled and they are now the only Estate Agent I would ever recommend or use again. I know they are also constantly seeking to improve and move forward and that their greatest assets are their staff, we were privileged to have had Octavia on our case but I'm sure that with Sowerbys everything is a team effort and they recruit people with the same strengths and skill as her so you should be in good hands whichever branch/person you have working for you. Thank you Octavia/Sowerbys for making the whole experience as stress free as possible, we wish you all the success in the future for you & your clients. Mike & Christine

Mike · 7 June 2019

Agent replied · 6 June 2023

Well I think this is our favourite ever review. Thank you so much for taking the time to do this. We talk about how we go 'above and beyond' a lot in our marketing and to have a review like this makes us so proud of our teams and the service they offer. #OctaviaRocks!

5/5

Google

Sold a property in Norfolk through Sowerbys, there were a few delicate negotiations with a number of buyers that Sowerbys handled with tact and diplomacy. Also went above and beyond to get a final meter reading because I was selling remotely and would have required a long journey. Would not hesitate to recommend them if you're selling a property in Norfolk.

Val · 31 January 2023

Agent replied · 31 May 2023

Thank you for taking the time to write this review!

5/5

Google

Thanks to the whole team at Sowerbys. I’ve had the pleasure of selling and buying through them and continue to return! They are professional at every step, with good advise from Levi when valuing my home, through a team effort to sell - which is professional and helpful at every step, to a proactive Terie who has a great relationship with solicitors, vendors and buyers alike to make sure the sale moves to completion. Thank you all.

Eleanor · 3 December 2024

Agent replied · 22 December 2024

Thank you so much for leaving us this review, it is really valued by us all here at Sowerbys. We are so pleased that the team here at Dereham have been so helpful and that you had such a great experience.

5/5

Google

Absolutely fantastic service and experience with the consummate professionals at Sowerbys. Special shout out to Octavia whose excellent communication and negotiation left us feeling supported and safe in the knowledge that the processes were thorough, fair and an absolute pleasure to deal with. Many thanks from our family, you’ve helped make our dreams a reality! Forever grateful x H&R x

Hannah · 6 February 2023

Agent replied · 31 May 2023

Thank you for this wonderful review and taking the time to write it!

5/5

Google

Sam was as efficient and as knowledgeable as I expected from one of your company’s managers. Above that, he was a gentleman and was more than pleasant to be with during his visit to our property. Louie, too was so helpful in directing me through this maze of computer questions to get to writing this review.

Edda · 31 May 2023

Agent replied · 6 June 2023

Thank you so much for this lovely review.

5/5

Google

Having experienced the operations of around a dozen estate agents in my time, I have absolutely no hesitation in recommending Sowerbys as the most professional, supportive, knowledgeable and proactive agent I have known. …

Shazam · 5 March 2026

Agent replied · 26 March 2026

Thank you so much for your wonderful review. We’re delighted we could restore your confidence and support you successfully … More

5/5

Google

Great viewing of Appletree house and Louis was the prefect host. It was refreshing to see he had complied some notes and was able to answer most of our questions.

Nick · 12 November 2024

Agent replied · 10 December 2024

Thank you for this review!

5/5

Google

Can highly recommend Levi! He was incredibly thorough when valuing our home, and was patient in answering any questions we had. We felt confident with his guidance and he really took the stress out of the experience. Would most definitely use Sowerby’s again and cannot speak higher of Levi.

Shannon · 23 November 2023

Agent replied · 24 August 2024

Thanks Shannon for leaving us a review. I am glad we helped where needed.

5/5

Google

Would happily recommend Sowerby’s in Dereham. We bought our house through them and the process was very smooth. Octavia kept us informed throughout the purchase and provided an excellent service. They were also completely honest which makes a change from a number of other estate agents these days. Thank you!

Annie · 27 October 2023

Agent replied · 26 November 2023

Thank you for taking the time to leave a review! It's fantastic to hear you had such a great experience with us and that the Dereham team were so fantastic.

5/5

Google

Great experience with Louie at Sowerbys. His communication was excellent, he kept us informed every step of the way. Professional, responsive, and made the whole process feel smooth and stress-free. Highly recommend!

Calum · 25 March 2026

Agent replied · 22 April 2026

Thank you for your recommenation and for taking the time to leave us this review. We are so pleased to hear that Louie kept you informed and helped you have a more stress-free process.

5/5

Google

Everyone at Sowerbys is absolutely wonderful! Sophie was an absolute joy to work with. Not only was she incredibly knowledgeable and responsive to all my questions but went above and beyond throughout the process for me. You can tell that Sowerbys genuinely cares about their tenants and landlords. I'd absolutely recommend their services.

Juliana · 21 July 2023

Agent replied · 26 July 2023

Thank you! We really appreciate this review.

5/5

Google

The renting process with Sowerbys has been incredibly smooth from start to finish. Sophie was always there to answer any queries we had and kept us updated throughout the application. I feel confident with any future dealings with Sowerbys and would highly recommend them to anyone looking to rent a property.

Kate · 1 September 2023

Agent replied · 1 October 2023

Thank you for leaving us this review!

5/5

Google

We could not be happier to recommend this company and in particular Louie for their excellent service. Everything went smoothly and we were very impressed with the brochure that was produced. Louie contacts us regularly and is keeping an eye on the purchase. We would also like to thank Terie for the after sale service she gave and keeping us informed all the way through the sale.

Lynn · 25 July 2024

5/5

Google

Very impressive photo's, extensive marketing in a falling market, always on hand for advice and ideas on ways forward to sell the property, easy to contact and kept us fully informed during sale completion, special thanks to Jess for all her help. Would definitely recommend Sowerbys of Dereham.

Nigel · 29 October 2023

Agent replied · 26 November 2023

Thank you for taking the time to leave us this review!

5/5

Google

Met with Louie last week; my husband and I (and little dog) were welcomed with professional, efficient, supportive and friendly advice. So nice to have an honest conversation. His follow up communication has been spot on and demonstrated his attention to detail. Would really recommend. Thank you Louie!

Christine · 27 October 2023

Agent replied · 26 November 2023

Thank you for this review!

5/5

Google

Extremely efficient and helpful. Particularly Sophie and Leanne. In a period of annual leave they went above my expectations in handing over work to one another, and were patient and understanding of all of my questions. Almost instant replies to emails too which is helpful for tenants who are busy working.

James · 8 August 2023

Agent replied · 29 August 2023

Thank you for taking the time to leave us this review!

5/5

Google

Terie has been absolutely amazing. From start to finish she has kept us updated with the progress of the sale and purchase . Sowerbys by far have been the best agent we have ever used. Without Terie keeping our spirits up and guiding us through we couldn't have got to the finish line . Thank you Terie and the sales team !

Darryl · 1 October 2024

5/5

Google

This was our first time applying for a rental property via Sowerbys and the level of customer service received was exceptional. Leanne was always very quick to get back to us and answered any queries we had right away. It was a very positive experience, thank you.

AG · 27 October 2023

Agent replied · 26 November 2023

Thank you for taking the time to leave us this review!

5/5

Google

I found Sowerbys to be thoroughly professional throughout, especially once Zoe Clark started to handle our sale. Zoe was superb through the whole process, liaising in what were difficult circumstances with one particularly awkward buyer but she stuck to her job very efficiently and managed to get our sale over the line with a second, much more agreeable buyer. Well done Zoe!

Derek · 6 June 2022

Agent replied · 6 June 2023

Thank you for taking the time to leave a lovely review! We're so pleased to hear you had such a great experience with us and that Zoe was fantastic throughout - we'll be sure to pass on your kind words!

5/5

Google

So thankful we chose Sowerbys! Sam Jones made what should be one of the most daunting things in life extremely simple. His attentiveness and great communication from the outset set me and my wife at ease and proved just how easy moving house can be if it is handled by the right person. I would urge anyone wanting to sell their home to use Sowerbys and especially request the professional and efficient services of Sam Jones.

Nathen · 2 December 2023

5/5

Google

We have just exchanged contracts in the most challenging sales chain we have ever found ourselves in. I can honestly say that we have only succeeded today due to Terie’s sheer determination, communication skills, proactive and dynamic approach and utmost professionalism. She has been a true star and a real breath of fresh air - a huge asset to Sowerbys - thank you Terie!

Steve · 25 July 2024

5/5

Google

Throughout the sales process both Jessica and Louie have been very helpful and professional at all times and a pleasure to deal with. They are a credit to Sowerbys.

Martin · 5 March 2026

Agent replied · 22 April 2026

They really are! Thank you for taking the time to leave us this review, we really do appreciate it.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Sowerbys's Google reviewsLeave Sowerbys a review

Questions about Sowerbys Dereham

How many reviews does Sowerbys Dereham have?

Sowerbys's Dereham office has 475 reviews across 1 platform: 475 on Google.

What is Sowerbys Dereham's rating?

Sowerbys Dereham is rated 4.9 out of 5 across all 475 reviews, and 4.9 out of 5 on Google from 475 reviews.

Has Sowerbys won any awards?

Yes. In The Trusted Agent 2026 awards: Sowerbys, Dereham won Gold; Sowerbys, Holt won Gold; Sowerbys, Hunstanton won Gold; Sowerbys, Burnham Market won Trusted Agent; Sowerbys, Fakenham won Trusted Agent.

Where is Sowerbys's Dereham office?

Sowerbys Dereham, Canterbury House 20 Market Place, Dereham, NR19 2AX.

The Trusted Agent

Is this your office? Claim your page.