Trusted Agent profile · Dereham

Sowerbys Dereham reviews

★★★★★ Excellent

475 reviews across 1 platform

Canterbury House 20 Market Place, Dereham, NR19 2AX

Sowerbys's office in Dereham, at Canterbury House 20 Market Place, is rated 4.9 out of 5 across 475 reviews on 1 platform, including 475 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Sowerbys won in 2026.

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4.9 / 5

475

Reviews on Google

This office

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Awards

The Trusted Agent 2026 results for Sowerbys, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Dereham office, from every platform, shown as written. First names only.

5/5

Google

We had a viewing with Louie White on 19/06/23. Louie was very personable, smartly dressed, knowledgeable and has great hair!! He rang us the next day to see what we thought but has not been too pushy which is good. We are still weighing up our options but would not hesitate to ring him for more information or advice if we need it.

Sue · 29 June 2023

Agent replied · 6 July 2023

Thank you!

5/5

Google

Sowerbys and their team are very professional, polite and keep you updated all of the way. Their advice has been helpful and the feedback great, if they're having trouble getting feedback for you from the viewings they still contact you to let you know they're trying. Other estate agents just don't communicate at all. Nothing is too much trouble, you are involved in the valuing and marketing of your property not to mention the photography is very professional. I would like to make a special thank you to Joanna, since we accepted an offer on our house and completed the chain, things have not been easy. A certain estate agent in the chain disrupted and insulted pretty much everyone. The abuse and accusations that he directed at Joanna other parties in the chain were disgusting. Joanna behaved professionally and acted as a buffer between him and us. Joanna was kind, sympathetic and reassuring the whole way through. At one point we nearly put our house back on the market as we were so fed up and demoralized. With the help and guidance that Joanna gave us helped us through. Thanks to Joanna we are now only a week away from completion and looking forward to a new chapter in our lives. Thanks again. Paul and Katie

Paul · 6 June 2021

Agent replied · 6 June 2023

Thank you so much for taking the time to leave us a review! We are so pleased that you received such a great service from us and that Joanna, in particular, was able to help you through the process so well. We hope you're very happy in your new home.

5/5

Google

We recently purchased a property through Sowerbys of Dereham. Due to outside factors, Including a chain collapse and C19, the process took a lot longer than we had all anticipated. Our saving grace throughout it all was the wonderful Octavia of Sowerbys who worked extremely hard behind the scenes to keep things as stress free as possible for us. Her professionalism and dedication kept things moving forward despite difficult circumstances and she went the extra mile to ensure not only that everything was on track but was also a friendly voice of reassurance when needed. Communication was always excellent. I would thoroughly recommend Sowerbys and thank Octavia for everything she has done for us during our purchase.

Emma · 6 June 2021

Agent replied · 6 June 2023

Thank you very much for taking the time to leave a lovely review! We're delighted that you had such a great experience with us and that Octavia was at hand to help you through the process. We will be sure to pass on your kind comments!

5/5

Google

Can’t recommend Sowerbys enough, amazing service from beginning to end. Aaron was both professional and personable and the marketing of our property was second to none. We were in a very long chain and Joanna worked tirelessly to get it over the line. She consistently went the extra mile in particularly stressful circumstances and we believe that without her intervention the sale may not have gone through. Always great communication which is definitely the key factor when moving house. Thank you Joanna - absolute star! Would definitely use Sowerbys again!

Marie · 6 June 2021

Agent replied · 6 June 2023

Thank you for taking the time to leave a lovely review! It's wonderful to hear you had such a good experience with us and that Aaron and Joanna in particular provided such a great service.

5/5

Google

We would definitely recommend Sowerbys ' All the staff were very helpful and professional, Katie was our main contact and she gave good advice through the difficult process of the sale of our house. Very pleased with our choice of agent.

Patricia · 22 September 2024

Agent replied · 22 October 2024

Thank you so much for taking the time to leave us this review! It's fantastic to hear that you would recommend Sowerbys and had such a great experience with the team and especially Katie.

5/5

Google

The team at Sowerbys have looked after us 100% whilst selling (and buying) our property. From Shaun doing the valuation process, Nick doing the viewings, and Louie overseeing our process. Louie has kept us informed at every step of the way, …

Vanessa · 26 February 2026

Agent replied · 26 March 2026

What a great review to read, thank you for taking the time to leave it for us. We are so pleasdd to hear that the Dereham team are looking after you and that you chain is proceeding smoothly. We wish you good luck.

5/5

Google

We cannot recommend Sowerbys enough, the service provided from start to finish has been excellent, easily out performing any other estate agent we have used previously, Terie Hurrell in particular was brilliant, she was the driving force for getting our sale over the line, chasing solicitors, other agents, vendors etc, communications were quick, reliable and informative, we really couldn’t ask more from Terie and the team at Sowerbys, thank you for all of your hard work.

Mark · 25 July 2024

5/5

Google

Just gone on the market with Sowerbys Dereham and so far a great experience. The marketing is top quality, the viewings are well arranged and organised. Feedback is almost always verbatim and offers an opportunity for both parties to evaluate next steps. Big thanks to Katie, Sam and the team for their efforts so far!

David · 18 December 2023

Agent replied · 28 April 2024

Thanks David for your review. I am glad you had a brilliant experience with us.

5/5

Google

Couldn’t be any happier with my experience of Sowerbys @ Dereham. Handled my house purchase extremely professionally and made me and my partner feel completely at ease! Sam Jones in particular was extremely attentive and kept us up to date throughout the process, would recommend using Sowerbys @ Dereham to anyone! Many thanks to Sam!

Oliver · 11 December 2023

Agent replied · 28 April 2024

Thanks Oliver for leaving us a review. I am glad we helped where needed.

5/5

Google

Can’t thank Sowerby’s at Dereham enough for their professional assistance during the sale of our property. A typically stressful process was actually very smooth and quick. Sam Jones, in particular, was in regular contact and answered all of our questions with a high level of knowledge and professionalism. Would recommend above anyone else. Thank you!

Kim · 2 December 2023

Agent replied · 24 August 2024

Thanks Kim for leaving us a review. I am glad we helped where needed and made the process run smoothly.

5/5

Google

I have been dealing with Octavia at Sowerbys who helped secure my house purchase. She was always quick to respond to my questions (which there were quite a few) and gave valuable advice. Thank you for putting me in touch with Broadband consultants, Chris Spunks who has helped me secure my mortgage. Thank you Octavia, I highly recommend you.

Tanya · 26 August 2023

Agent replied · 1 October 2023

Thank you!

5/5

Google

Haley went over & above her duties for us! Following our disorganised return from 10 years living in France, we would have NEVER managed without her! ...Contacting landlords abroad, arranging WhatsApp conference calls with us, preparing all the admin' - and so patient with our confusion .. an endless list! I thoroughly recommend Haley & the team at Dereham to ANY prospective tenants (especially with complicated issues like ours were). A big THANK YOU again.

BR · 25 July 2024

5/5

Google

Louie did an amazing job at both selling my partner’s home and securing the house of our dreams. We couldn’t have done it without him and he was so communicative and supportive all the way through! Thank you so much!!

Lauren · 5 March 2026

Agent replied · 26 March 2026

What a wonderful review to read, thank you for taking the time to leave it for us, we really do appreciate it. … More

5/5

Google

I simply cannot thank Jess Tuttle and the crew at Sowerbys enough. Her proactive thought and work ethic enabled a stuttering chain to proceed to a successful conclusion. Her professionalism, expertise, commitment, and experience saw the transaction over the line. Communication was excellent as was her positive attitude and extremely affable nature. I can’t thank you enough Jess.

Drew · 10 September 2023

Agent replied · 1 October 2023

Thank you, we really appreciate you taking the time to write a review.

5/5

Google

Having experienced really appalling service from a certain estate agency when trying to buy a new home earlier this year I have to say it makes a refreshing change to deal with the guys at Sowerbys in Dereham. Louie, from the outset has been throughly professional, charming and friendly, someone who actually does what he says he will do, a rarity in our experience when buying property. Added to which, Miriam who showed us around a prospective property was an absolute delight. It makes such a nice change to have someone actually give you time rather than rushing you in and out in 10 minutes. A far more positive experience which goes a long way in restoring our faith in the buying process.

Howard · 8 December 2024

Agent replied · 22 December 2024

Thank you for taking the time to leave us this review. We really do appreciate it and it is great to hear that Louie, Miriam and the Dereham team have been so helpful in your search. Happy Christmas from us all at Sowerbys.

5/5

Google

We are incredibly grateful for the outstanding service provided by the team at Sowerbys Dereham. Every staff member we interacted with was helpful and supportive throughout the process of offering and bidding for our new home. Louie, who handled our case, was especially attentive and reassuring. He patiently answered all of our questions, making what could have been a stressful experience as smooth and manageable as possible. Thank you to the entire team for making this journey a positive one!

Jamie · 5 December 2024

Agent replied · 22 December 2024

Thank you for leaving us this review. We are thrilled to hear that our Dereham team have been so helpful throughout your purchase and making it less stressful. We wish you a merry Christmas in your new home.

5/5

Google

I have to say I'm very impressed with the service I've received from Sowerbys. When I first decided to go on the market, like most people I had valuations from several local agents and, despite the fact that there were agents offering a more financially attractive commission, I opted to go with Sowerbys as I got the impression I would be receiving a professional and attentive service - and I wasn't wrong. In particular, 'Hats Off' to Louie White - he engaged with me regularly throughout the time I've been on the market and, more importantly, was extremely helpful in negotiating not only an acceptable sale price for my property, but also negotiated on my behalf with the estate agent representing the vendor for the property I've agreed to purchase and agreed a reduction on the purchase price I possibly may not have achieved on my own.

Kerry · 3 December 2024

Agent replied · 22 December 2024

Thank you very much for taking the time to leave us this review, we really do appreciate it. It is always lovely to hear that our teams are so helpful, and that you had such a great experience with our Dereham team, especially Louie.

5/5

Google

I'm feeling very confident with the way my sale is being handed by the Dereham team, they have been keeping me informed throughout the sales process and I now have an offer on the table.

Mitch · 19 March 2026

Agent replied · 22 April 2026

This is great news, thank you for sharing and leaving us this review. Good luck with your sale.

5/5

Google

Just wanted to say a massive thank you to Terri and the rest of the team for being so professional and friendly with the purchase of our new home.Highly recommended!

Gary · 19 December 2024

Agent replied · 8 January 2025

Thank you for your review, it is great to hear that you had a good experience with our Dereham team. Happy Christmas in your new home.

5/5

Google

Excellent service from start to finish of putting property on the market, magnificent brochure, viewings and sale. Professionalism of the highest standard all the way through. Thanks to all the staff and special thanks to Octavia who guided me through the sale right through to exchange and completion. Highly recommend Sowerbys of Dereham. Thankyou all.

Mark · 1 September 2023

Agent replied · 1 October 2023

Thank you for this wonderful review!

5/5

Google

Excellent service from start to finish of putting property on the market, magnificent brochure, viewings and sale. Professionalism of the highest standard all the way through. Thanks to all the staff and special thanks to Octavia who guided me through the sale right through to exchange and completion. Highly recommend Sowerbys of Dereham. Thankyou all.

Mark · 28 August 2023

Agent replied · 26 November 2023

Thank you for this wonderful review!

5/5

Google

I am extremely grateful to Sowerbys for my recent move which helped prevent unnecessary stress. In particular Octavia Heath was integral in the process from beginning to end. I was so pleased she recommended Hadley & Ottaway to move us they were so professional and understanding. I would totally recommend them for removals and Sowerbys Estate Agents.

Katie · 30 June 2023

Agent replied · 26 July 2023

Thank you for taking the time to leave this review!

5/5

Google

Excellent service from start to finish of putting property on the market, magnificent brochure, viewings and sale. Professionalism of the highest standard all the way through. Thanks to all the staff and special thanks to Octavia who guided me through the sale right through to exchange and completion. Highly recommend Sowerbys of Dereham. Thankyou all.

Norfolk · 22 August 2023

Agent replied · 29 August 2023

Thank you for this wonderful review!

5/5

Google

Sowerbys showed themselves to be professional and caring right from our first contact with Sam, who was open and informative. Octavia was understanding and helpful throughout a protracted and difficult sale and purchase. We were so thankful that we were with Sowerbys and not our vendors' Estate Agent. We would highly recommend Sowerbys to anyone considering selling their property.

Yvonne · 1 May 2023

Agent replied · 31 May 2023

Thank you for this review!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Sowerbys Dereham

Has Sowerbys won any awards?

Yes. In The Trusted Agent 2026 awards: Sowerbys, Dereham won Gold; Sowerbys, Holt won Gold; Sowerbys, Hunstanton won Gold; Sowerbys, Burnham Market won Trusted Agent; Sowerbys, Fakenham won Trusted Agent.

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