Trusted Agent profile · Dereham
★★★★★
475 reviews across 1 platform
Canterbury House 20 Market Place, Dereham, NR19 2AX
Sowerbys's office in Dereham, at Canterbury House 20 Market Place, is rated 4.9 out of 5 across 475 reviews on 1 platform, including 475 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Sowerbys won in 2026.
The Trusted Agent 2026 results for Sowerbys, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dereham office, from every platform, shown as written. First names only.
5/5
GoogleWe have just purchased with Sowerbys in Dereham. The team were super helpful from the start but Terie, their sales progressor, has been a star for us. Never made us feel like anything was too much trouble and really helped push everything along in the chain, in the closing weeks. Thank so much!
5/5
GoogleI cannot praise Terie highly enough. She went above & beyond in pushing the purchase of my new house through. It was a long & frustrating process but Terie took it all in her stride & was always happy & kept me updated daily. If I had known all this beforehand, I would have used Sowerbys for the sale of my property too. I have no doubts at all in 100% recommending Sowerbys to others. Amazing. Thank you so much. Terie, you're a legend!!!
5/5
GoogleAll I can say that my dealings with Anna at Sowerbys have been fantastic, customer satisfaction is clearly important to her! Anna was always available and responded in a timely manner and probably went above and beyond in securing the perfect rental property for me and my young family. I could not recommend her enough to anybody. Thank you again Anna!
Thank you for leaving us a review! We're so glad that you had such a good experience with us and that Anna provided brilliant customer service. We will be sure to pass on your comments!
5/5
GoogleThank you to Louie for selling our house! Great service, great communication and pleasure to deal with!
Thank you for your review, it was great to hear how Louie was so helpful throughout.
5/5
GoogleWe have just purchased with Sowerbys in Dereham. The team were super helpful from the start but Terie, their sales progressor, has been a star for us. Never made us feel like anything was too much trouble and really helped push everything along in the chain, in the closing weeks. Thank so much!
5/5
GoogleI would just like to say what a pleasure it was having Terie Hurrell deal with our house purchase she went above and beyond to keep us updated on progress chasing up with solicitors on any questions we had A true professional helping us all the time Many thanks Gary & Rachel
5/5
GoogleKatie @Sowerbys has been excellent in helping us with our purchase, always proactive and keeping us informed. Katie is polite and a pleasure to deal with. thank you for making a stressful time, as easy as possible.
Thank you!
5/5
GoogleA special mention to Louie. He always had the answer to any questions and made sure to keep me in the loop at all times, and for that i’m very grateful. Would highly recommend to anyone!
Thank you for taking the time to leave us this review.
5/5
GoogleOctavia at Sowerby’s Dereham was very professional and helpful during the sale progress, and responded promptly to my enquires. Excellent liaison between seller and the chain at all times. Thank you very much.
Thank you for this review!
4/5
GoogleSowerbys were dealing with the house we were buying. All went well, and in the final days Octavia and the team made very effort to ensure that we cleared the last of the hurdles, including driving the documents between the sellers and the solicitors.
Thank you for leaving this review! We hope you are very happy in your new home.
5/5
GoogleEveryone I've had contact with at Sowerbys has been helpful, efficient and professional. Thank you Octavia for continuing to chivvy things along and keep me informed in what seemed at times like an endless process - your cheerful and positive support kept me going!
Thank you so much for this review!
5/5
GoogleAbsolutely brilliant service from lettings.. Sophie and Leanne are really on the ball. Reassurance was given at all points of the process. Liaison between myself and my new landlord ironed out the moving process.First class service!
Thank you!
1/5
GoogleVery poor enquired about a property via email and phone call to be told the gentleman would pass my details on to the letting side of the business and told I’d get a call when they were arranging viewings only to get a call bk 2 days later replying to my email to be told the viewings were fully booked when I said I’d phone 2 days ago was told my details had not been passed on again very poor
Hi. We so sorry about this miscommunication on our part. We'll make sure this doesn't happen again.
5/5
GoogleJack was very helpful and gave us a lot of time on our property search. He listened to our needs and gave sound advice. This led us to a house that hopefully seems just right. Thanks Jack!
Thank you so much for this review!
5/5
GoogleThe “letting”team at Sowerbys Dereham are brilliant.Nothing was too much for them…..professional at all times and keeping us up to date and informed regarding our tenancy application.And huge thanks to Leanne for her patience🌻 …
Thank you for taking the time to leave us this review.
5/5
GoogleSowerby's have been exemplary, from start to finish. Octavia's professionalism, attention to detail and negotiation skills at the beginning of this process were excellent. Thank you so much and I can't recommend Sowerby's highly enough.
Thank you!
5/5
GoogleThe whole team at Sowerbys Dereham have been excellent during what I thought would be a more stressful time. The team are very experienced, and demonstrate excellent communication. The supporting teams that Sowerby's recommended from Ward Gethin Archer Sollicitors to Hadley and Ottaway removals have all been excellent. We are particularly grateful to Jessica for her commitment- going above and beyond to ensure our purchase went smoothly. She has been essential to keeping the chain informed! We highly recommend this estate agent.
Thank you for taking the time to leave us this review!
5/5
GoogleThanks to Octavia and Jess at Dereham we managed to sell after initial chain collapsed. These guys are so attentive and cope very well indeed with the ongoing stresses of a sale. Thank you
Thank you for this review!
5/5
GoogleWhat a refreshing, seamless process of renting our next home. Sophie was knowledgable, efficient and super nice to deal with. We would certainly recommend Sowerbys in North Norfolk.
Thanks Hollie for leaving feedback. It is nice to see that you had a good experience, and that you would recommend us.
5/5
GoogleSowerbys are a very professional estate agents. We dealt with Octavia and can highly recommend her, she was very easy to converse with and always professional. I genuinely felt she was doing her best for us at all times. Would definitely use them again Julia Sawford and Mark GarrettPositiveResponsiveness, Professionalism
Thank you for taking the time to leave a review! It's great to hear you had such a positive experience with us and that Octavia provided such a brilliant service.
5/5
GoogleJust want to thank Louie, who helped us to secure our bungalow. He was always so helpful, cheerful, and a pleasure to speak to. Thanks so much Louie, much appreciated.
Thank you for this lovely review!
5/5
GoogleI have to say that Octavia was absolutely spot on with service in the sale of my house recently. I found her so helpful, easy to contact and knowledgeable. Well done.
Thank you!
5/5
GoogleHad the pleasure of purchasing a property through Sowerbys Dereham branch . Professional throughout the process . Responsive to emails and calls . Wouldn’t hesitate to use sowerbys if I ever sell in the future . Thank you Zoe for your patience and help .
Thank you for taking the time to leave a review! We're so pleased to hear you had such a positive experience with us and that Zoe was there for you throughout. We hope you're very happy in your new home!
5/5
GoogleI have just completed on moving with sowerbys, and I cant thank Anna who was dealing with everything for me, nothing was too much trouble and all my questions were answered straight away, Anna responded to every email straight away, very kind but also very professional, I would recommend sowerbys. Lisa.
Thank you for leaving a review! It's great to hear that Anna was able to help you through the process of moving and that you would recommend us to others.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Sowerbys, Dereham won Gold; Sowerbys, Holt won Gold; Sowerbys, Hunstanton won Gold; Sowerbys, Burnham Market won Trusted Agent; Sowerbys, Fakenham won Trusted Agent.
