Trusted Agent profile · Dereham

Sowerbys Dereham reviews

★★★★★ Excellent

475 reviews across 1 platform

Canterbury House 20 Market Place, Dereham, NR19 2AX

Sowerbys's office in Dereham, at Canterbury House 20 Market Place, is rated 4.9 out of 5 across 475 reviews on 1 platform, including 475 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Sowerbys won in 2026.

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4.9 / 5

475

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Sowerbys, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Dereham office, from every platform, shown as written. First names only.

5/5

Google

My husband and I have been very happy with Sowerbys. All their Staff from Oliver, Leanne and Sophie at the Dereham Office have been a pleasure to work with. Always responsive and professional. My only feedback for improvement would be that as all 3 were dealing with our enquiries sometimes messages were not shared across all 3 members of staff. I am not sure what system they use or if this allows them to leave notes for each other, but if the system does not allow they need to find a process for sharing. Apart from that I would recommend Sowerbys to all.

Mandy · 15 August 2023

Agent replied · 29 August 2023

Thank you for this review!

5/5

Google

It's taken sometime due to various reasons mainly the changes to the market. Katie has always been very helpful and we were always kept updated throughout so far. Thank you Katie.

Peter · 1 September 2023

Agent replied · 1 October 2023

Thank you for writing a review!

5/5

Google

I rent a property via Sowerbys and the service i have received from them, and especially Leanne Jesse in particular is nothing short of amazing. She is always available and ready to assist. I would highly recommend her as she is one of the best i have ever worked with.

CCG · 26 May 2024

5/5

Google

I've recently been looking into buying a house and was put in touch with Aaron Watson who was no end of amazing help! Made the process easy and was always quick in responding to my phone calls and emails. Aaron is a huge credit to the team at Sowerby

Kayleigh · 6 June 2021

Agent replied · 6 June 2023

Thank you for leaving a review! It's great to hear that Aaron provided such good customer service and was able to help you with your enquiries.

5/5

Google

Many thanks to the whole team, especially Sophie who has been our main point of contact The service was excellent throughout the process of renting our apartment.

Peter · 16 April 2025

5/5

Google

Dedicated and very experienced staff. Octavia was just brilliant. She guided both parties through the rocky path of negotiations avoiding any delay. Could not have been better. Thank you!

Martin · 1 September 2023

Agent replied · 1 October 2023

Thank you for leaving us this review!

5/5

Google

Sophie Cook has been absolutely excellent throughout the process of finding, confirming, organising and delivering our long term rental to the satisfaction of both landlord and new tenant. Very highly commended indeed.

Steve · 6 June 2023

Agent replied · 6 July 2023

Thank you so much for this wonderful review!

5/5

Google

Thank you to Jess and Terrie, Jess for finding me amazing buyers, and Terrie for her professional outstanding care and attentiveness with the process, after finding a buyer. It has been a tough journey for me and my family, however we got there......thank you again.

Racheal · 25 July 2024

5/5

Google

we are so pleased to have found such a fantastic property and in a wonderful location. Thanks Anna so much for all your help and the effort you made to find us such a perfect property. You and Chloe are amazing. Sowerby’s are lucky to have you both.

Simon · 6 June 2021

Agent replied · 6 June 2023

Thanks for taking the time to leave a review! We're delighted that you have managed to find a new home and that Anna and Chloe provided such a great service for you.

5/5

Google

Sowerbys have managed my rental property for many years and have always been an excellent company to deal with from my perspective and hopefully also the tenants. When I decided to sell the property they were extremely helpful in getting in valuations and helping to make it as easy for the tenants as possible. Their valuation was the highest received and I was assured that the sales agent knew the area extremely well. The marketing brochure was delightful and really represented the bungalow well. The result was that I got a full asking price offer on the first day of the property being on the market. I felt the communication was very good and the advice from Jess showed her experience and knowledge. I would definitely recommend Sowerbys

Jacqui · 24 May 2023

Agent replied · 31 May 2023

Thank you! This is a lovely review and we really appreciate it.

5/5

Google

We would like to have a special mention for Leanne at the Dereham office, myself and partner were dealt with in a very professional and personable manner. Leanne was on the ball with everything and made sure the process of moving home was as smooth as possible. She was absolutely brilliant.

Ben · 29 March 2024

5/5

Google

The people who answer the phone at Sowerbys Dereham are always polite and helpful. Octavia Heath has been the consummate professional in her handling of my house purchase. Thank you Octavia

Sarah · 15 June 2023

Agent replied · 6 July 2023

Thank you for this review.

5/5

Google

I’ve been looking for a house in the area for myself and my partner for awhile now. I’ve tried a few different agency’s but haven’t really found what we’re after untill yesterday! We decided to have a look at the properties in the window at Sowerbys in Dereham. Myself and my partner were kindly met inside by estate agent Jack Dadd. He came across very enthusiastic and welcoming! He then showed us a portfolio of properties in the area that he thought would suit our needs and budgets and booked us in to view a few! It was great walking around the properties with Jack, he was very professional and seemed to know the properties inside and out which was very useful when answering our trivial questions! Overall the viewings we’re great and we’re now fine tuning our options with Jack! 🤞

Luke · 17 May 2023

Agent replied · 31 May 2023

Thank you so much for taking the time to write this lovely review.

5/5

Google

After a slow start with some paperwork Sowebys definitely stepped up in particular Terie on the after sales team. Terie kept us upto date with progress. She chased solicitors on both sides almost daily! She was very professional and always helpful. Her patience continued until completion!

Jackie · 25 June 2024

5/5

Google

Brief yet refreshing experience with Anna Davison. My experience of estate agents in Norfolk has been awful, poor customer service skills, poor knowledge and poor sales in all honesty. Anna was the polar oppose and excellent from start to finish! Shame I didn’t find through her. Will

Billy · 6 June 2021

Agent replied · 6 June 2023

Thank you for leaving us a review! We're so glad that you had such a good experience with us and that Anna provided brilliant customer service. We will be sure to pass on your comments!

5/5

Google

We received an excellent service from Sowerbys during a difficult transaction complicated by covid lockdown. All of the staff were friendly and knowledgeable, Joanna was really good at chasing up the entire chain to keep things moving. An excellent professional service from start to finish, thank you.

Phil · 6 June 2021

Agent replied · 6 June 2023

Thank you for leaving a review! It's wonderful to hear that you had such a positive experience with us despite the difficulties of lockdown.

5/5

Google

Leanne and Hayley were absolutely fabulous from start to finish. They made our move seamless + easy, were on hand for every question we had, demystified the referencing process for us as self-employed tenants and supported us to get moved into our new property in record time. Fabulous team of people. Thank you!

Lydia · 29 January 2024

5/5

Google

Dealt with Jess from Dereham branch and was very happy. Very professional and quick. I was very pleased and would highly recommend. Without doubt above and beyond other estate agents.

Will · 15 June 2023

Agent replied · 6 July 2023

Thank you!

5/5

Google

Joanna from the after sales team has been absolutely brilliant. Always helped with any problems we had and always replied which is a rare service sometimes. I would definitely recommend Sowerby for selling or buying as they really do seem to care about their customer care.

Jenny · 6 June 2021

Agent replied · 6 June 2023

Thank you for taking the time to leave a review! It's great to hear that Joanna provided such a great service and that you would recommend us to others. Customer care is our priority!

5/5

Google

Although we didn't use Sowerby's to sell our property, we purchased a property with them. I have to say after sales were fantastic, Joanna Lobb went above and beyond for our purchase. No call or questions were never a problem. Thank you for a smooth sale.

Lesley · 6 June 2021

Agent replied · 6 June 2023

Thank you for taking the time to leave a review! It's great to hear you had such a positive experience with us and that Joanna was there to keep you updated throughout.

5/5

Google

Jack at Dereham has been brilliant whilst assisting with our new home search. He is friendly, polite and extremely knowledgeable. An asset to the branch and company! Thank you Jack

Katherine · 17 May 2023

Agent replied · 31 May 2023

Thank you for taking the time to leave this review.

5/5

Google

Recently I purchased a new house , advertised with Sowerbys Dereham. They acted very professionally and went out of their way to help with the completion of the sale. Special thanks to Katie, who kept me updated daily and was brilliant at progressing the completion.

Andrew · 26 May 2024

5/5

Google

Nothing but praise for the team at Sowerbys, Dereham. We sold 2 new build properties using Sowerbys and they couldn’t have been more helpful. A few hick ups occurred along the way during the transactions (no fault of Sowerbys) and they were soon ironed out through help of the after sales team. Thanks again

Josh · 22 September 2024

Agent replied · 22 October 2024

Thank you so much for leaving us this review! It's fantastic to hear you had such a great experience with the Dereham team.

5/5

Google

Louie was professional and friendly. He gave the information we needed and the space to be able to look and take in the property we were viewing without pressure.

Laura · 10 May 2023

Agent replied · 31 May 2023

Thank you!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Sowerbys Dereham

Has Sowerbys won any awards?

Yes. In The Trusted Agent 2026 awards: Sowerbys, Dereham won Gold; Sowerbys, Holt won Gold; Sowerbys, Hunstanton won Gold; Sowerbys, Burnham Market won Trusted Agent; Sowerbys, Fakenham won Trusted Agent.

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