5/5
GoogleExcellent customer service, ready to listen and find best way possible to meet your need.
Agent replied · 8 May 2026
Thank you so much Ezekial, enjoy your new home!
Trusted Agent profile · Derby
Verified
Professional Properties Derby reviews
★★★★★
525 reviews across 6 platforms
Canterbury House, Stephensons Way, Derby, DE21 6LY
Professional Properties's office in Derby, at Canterbury House, is rated 3.9 out of 5 across 525 reviews on six platforms, including 458 Google reviews rated 4.0.
458
Reviews on Google
This office
21
Reviews on Facebook
This office
13
Reviews on Yell
This office
2
Reviews on View Agents
This office
14
Reviews on Trustpilot
This office
17
Reviews on allAgents
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Professional Properties Derby
Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Google5/5
GoogleMet with Simon last week as considering buying an HMO in Derby. Found this company to be both professional and friendly. They gave honest answers to questions and Simon was very personable / easy to get on with and had a good …
Agent replied · 4 June 2023
Many thanks Simon. We read out all Google reviews at our Wednesday morning meeting... I'm sure Simon with have a smile on his face with this one!
5/5
GoogleExcellent service throughout, one of few agencies who called back promptly and arranged viewings in a short time scale. Telephone queries were dealt with promptly and the process was very smooth.
Agent replied · 25 August 2024
We're grateful for your positive feedback Rachael. We're glad to hear that you found our service both excellent and efficient. Thank you 😀 …
5/5
GoogleCannot fault the team at all. Amazing from start to finish. Felt at ease dealing with everything and was always updated about any changes. Would definitely recommend. Pleasure to deal with.
Agent replied · 23 May 2026
Thanks Jarmila. Your kind words have been passed on to our grateful team.
5/5
GoogleIt was an amazing experience. They are very organized, very fast in responding to query. The business process was fast. I will recommend them to both landlord and tenant 🙂. …
Agent replied · 23 May 2026
Thank you Destiny. Your review is very welcome.
5/5
GoogleIt is our first time renting and we've had such a great experience with Professional Properties. William has been absolutely brilliant throughout the process, including pointing us towards the gorgeous property we are now living in. Lucy …
Agent replied · 1 June 2023
That's great to hear Tim and very kind of you to take the time to leave such a positive review.
4/5
GoogleThey have been the most helpful, knowledgable approachable agent I have found to look after my property portfolio, would use no other.
Agent replied · 23 May 2026
Great to know we are trusted, thank you Russell!
5/5
GoogleHello, I feel lucky to work with cope&co company. They helped me a lot for the house I rented. The friends were very caring and sincere. I thank them all.
Agent replied · 23 October 2024
Thank you for sharing your experience Rasim. We are glad we could assist you with your new home.
1/5
GoogleWhen we first moved in they treated us really well, after the first year we started having problems which took forever to sort out, phone calls were never returned, neither were emails, we were constantly having to phone to find out what was happening, it got to the point where our toilet had been disconnected and we spent two weeks using a bucket to flush, and the plumber turned up unannounced 3 weeks after we had made the complaint. That was finally settled but since moving out we have waited three weeks for our deposit, again, no phone calls or emails to tell us what was happening, at our final inspection we were told it would only need a light clean and should cost no more than £100, having finally found out what was happening we have actually been charged £200. The landlady also tried to charge us for the having the bath resealed, an issue that had been reported twice before we moved out. Thank you to the two people that have actually bothered to help us and keep in contact but otherwise I wouldn't recommend them.
5/5
GoogleMy husband and I rented a beautiful flat in Derby. The process was easy and smooth, they agreed to let us see the property twice, as the first time we were unable to check a couple of things due to the previous tenant. The team was very professional, responsive, accommodating and nice. The cherry on top was the Prosecco and card the day that we moved and the phone call around a week later to check in with us and see if we had any issues. Strongly recommend them.
Agent replied · 1 June 2023
Thank you Aria. The Prosecco always goes down well and gives you a chance to toast your new home immediately!
5/5
GoogleI could not have asked for a better experience. Professional Properties Derby went out of their way to accommodate us (literally and figuratively). The customer service was excellent from the beginning and throughout. Our personal situation …
Agent replied · 1 June 2023
Many thanks Elnerine for your kind review - it really means a lot when customers recognise the efforts of our team. Good luck in your new home.
5/5
GoogleI have used the services of Professional properties and particularly Simon Joyce for almost 20 years. During which I have come to trust and rely on his expertise with regard to the local rental Market, and always run any prospective …
Agent replied · 1 June 2023
Much appreciated Mr. Stanley. Simon will be pleased with this review!
1/5
GoogleI've never rented through them and luckily I won't have to. I was shown 3 rentals by this company. …
Agent replied · 23 May 2026
Hi Peter, Thank you for your review. 1st: It is very common for tenants to be in situ when properties are put on the … More
5/5
GoogleAbsolutely recommend 👌 there are professionals team start to finished. …
Agent replied · 17 January 2026
Thank you Goran. I'll pass your comments onto our sales team!
5/5
GoogleClear communication about what was happening and when. Issues resolved. Friendly manner
Agent replied · 8 May 2026
Great to hear Nikki - thank you for your feedback!
5/5
GoogleExcellent letting agent, competitive fees, really helpful. The team are always there to help problem solve and offer advice etc. Best one we've had x
Agent replied · 25 August 2024
Hi Sarai. We are very happy to hear that you continue to have a positive experience with our team. Thank you for your kind words.
5/5
GoogleJust want to say a huge thank you to Ann Teale the Student Manager. Nothing was too much trouble in helping me and my friends find a property for next year. Thank you Ann I would not hesitate to recommend you and your company.
Agent replied · 4 June 2023
We really appreciate your comments Amy! Thank you and good luck at Uni!
5/5
GoogleTook six hours but job well done. No more snails or slugs nor cold air blowing thru keyhole.
Agent replied · 23 May 2026
Thank you Umar - six hours seems pretty good for a non-emergency job, we appreciate you taking the time to leave a review!
5/5
GoogleRecently rented a property though professional properties, very friendly and helpful with all my questions and queries, William was brilliant, everything handled with minimum fuss. I look forward to my time with you 🙂 …
Agent replied · 4 June 2023
Hi Vikki. So glad everything went smoothly. Good luck in your new home.
5/5
GooglePrompt response to tenants’ queries and solving issues , excellent communication , professional and friendly staff .
Agent replied · 23 May 2026
Thank you Renata.
5/5
GoogleVery professional company, I will continue to work with you in the future. Very happy with the service I got. Thank you to Scott, Tom, Simon, Kelsey, Lucy, William and Joshua. Would highly recommend.
Agent replied · 4 June 2023
Many thanks Victoria. Pleased you are happy with the service.
5/5
GoogleVery friendly and professional. The agent that showed us round was friendly and knowledgeable and the agent that processed our offer was likewise and went out of his way, staying late (only a few minutes but it's the principle that counts) to tell us that our offer had been accepted.
Agent replied · 25 August 2024
Many thanks Dave. Your review is much appreciated and will be passed on to our sales team.
1/5
GoogleLEAVING AN 8 MONTH OLD GIRL HOMELESS, I CAN AFFORD IT BUT WANT A GAURANTOR WHICH IS IMPOSSIBLE, ABSOLUTELY DISGUSTING BEHAVIOR, SOMETHING NEEDS TO CHANGE!
Agent replied · 26 December 2024
Hello Truth. Upon reading both this review and identical reviews that you have left on other letting agents profiles, I can only assume that, unfortunately, you did not meet the affordability criteria that we use when assessing the suitability of applicants.
5/5
GoogleI had a very good experience with this agency. They worked super fast, communications and professionalism were absolutely great. I can recommend them to everyone.
Agent replied · 23 May 2026
Many thanks for your kind review Agata, it is very much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Professional Properties Derby
How many reviews does Professional Properties Derby have?
Professional Properties's Derby office has 525 reviews across six platforms: 458 on Google, 21 on Facebook, 13 on Yell, 2 on View Agents, 14 on Trustpilot, 17 on allAgents.
What is Professional Properties Derby's rating?
Professional Properties Derby is rated 3.9 out of 5 across all 525 reviews, and 4.0 out of 5 on Google from 458 reviews.
Where is Professional Properties's Derby office?
Professional Properties Derby, Canterbury House, Stephensons Way, Derby, DE21 6LY.
