Trusted Agent profile · Derby
Verified
★★★★★
525 reviews across 6 platforms
Canterbury House, Stephensons Way, Derby, DE21 6LY
Professional Properties's office in Derby, at Canterbury House, is rated 3.9 out of 5 across 525 reviews on six platforms, including 458 Google reviews rated 4.0.
458
Reviews on Google
This office
21
Reviews on Facebook
This office
13
Reviews on Yell
This office
2
Reviews on View Agents
This office
14
Reviews on Trustpilot
This office
17
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
GoogleExceptional service from start to finish. the team was professional, responsive, and highly knowledgeable, making the entire lettings process seamless 🤌🙏🏻 …
Hi and thanks for your great review... just what we want to hear!
5/5
GoogleHappy with the service, they keep you updated
Thank you Sabine. Much appreciated.
5/5
GoogleI can’t recommend this estate agent highly enough. They truly went above and beyond throughout the entire process. The property photos were fantastic, communication was clear, proactive, and consistently excellent, and everything was …
Very kind words Edmund. It's especially pleasing to get a fantastic review from someone in your role as a mortgage advisor. Your review has been shared with our sales team. Thank you.
5/5
GoogleFive star advice from Josh on a bleak Saturday morning - he gave lots of advice about emerging technology which may help us as landlords who have been finding it difficult in the current climate. After lots of exchanges over the months on email, it was great to be able to chat face to face - thank you!
Hi Sarah. Passed your kind works on to Josh. Thank you for taking the time to write this positive review.
5/5
GoogleGreat experience and a fantastic letting agent
Thanks Fredrick. Very much appreciated 🙏 …
1/5
GoogleRefused to return deposit after denying us a place to live in. Communication is a mess. Refusing to respond to a detailed email requesting refund.Do not work with them!!!
5/5
GoogleIt was a good experience and the professionalism at every stage was top notch Thank you
Thank you! Very much appreciated 😀 …
5/5
GoogleSimon Joyce was an absolute gentleman. He was very accommodating and made a lot of time for us investors. His wealth of local knowledge from 30+ years in the industry was invaluable.
Thank you Jonathan. We will pass on your kind words to Simon.
1/5
GoogleNot happy with how the people at this company work at all. They seem to care solely about money and lining their own pockets over doing the right thing and actually giving a damn about people. They fought to take all my deposit unjustly and …
Hi Morgan, Thank you for your review. The hob was cracked during your tenancy as admitted by yourself and should have replaced straight away. However, it was agreed that this would be done when you vacated, you requested a copy of the … More
5/5
GoogleAmazing people here at Professional properties they would not just leave you in the dark clueless of whats happening! Beth was lovely! Shawn and Paula and everyone else. They have assisted me from the start until now that I have moved in …
Thank you Onil. Our team are very appreciative of your kind words. I have passed on your review to them all. Best wishes in your new home.
5/5
GoogleVery friendly and helpful staff, from the application process till up to the time I was handed the keys they made the process smooth and stress free. Very commendable service.
Thank you Ezala. We’re always aiming for ‘minimal stress’ so happy we achieved that!
2/5
GoogleI have never rented from them, but I had a viewing with them the other day for three student studio flats in the same block. The flats themselves weren't too great, hadn't been cleaned and and it smelled of damp. However the biggest red …
Hi Fiona. You didn't end up renting through us so your 2 star review is based purely on your assumption that our representative entered a tenanted property without permission. Our representative contacted our office from site and they … More
5/5
Google5 star service the whole way through. No issues. Best Estate agents ive used and ive been renting for over 10 years!
Thanks Sophie! That’s some compliment. The team will be delighted that you found the time to leave such great comments.
5/5
GoogleI’ve honestly never had such an easy move. Every single person was professional but so friendly. I knew straight away that it was the property for me, and the letting agents made this ten times easier. Simon who showed me around, Kelsey who …
Thanks Poppy - those really are kind words. We know how stressful moving home can be so we always try to keep those stress levels to a minimum. The team are extremely grateful to read your comments.
5/5
GoogleFrom day one, Jamie who showed us around the property we enquired about was very helpful and we was always kept up to date throughout the whole process. Our experience was very quick, but smooth sailing from applying for the property to …
Many thanks Shaun. I have passed your comments onto Jamie.
5/5
GoogleJust started renting with professional properties and the lady Beth was so lovely to me especially since it’s my first time renting, she was patient with my 101 questions and quick on replying to each and every one of them! 5/5 for this lady!
Thank you Jasmine for your thoughtful review.
5/5
GooglePopped in on the off chance and spoke to Simon Joyce . I explained to Simon what my needs were , he took time , patience and effort to impart his knowledge on to me . His professionalism and enthusiasm went beyond my expectations of most property agents . Thank you so much.
Thanks so much for your lovely feedback! Simon will be thrilled to hear you had such a positive experience. We’re really proud of our team’s professionalism and enthusiasm, and it’s great to know it made a difference for you. If you ever need anything else, just give us a shout!
5/5
GoogleVery efficient. My boiler has a problem , and after reporting it to the agency, the technician was arranged for the repair on the second day. Reliable
Hi hui. Thank you for your kind review! We are pleased to hear that you found our service efficient and reliable. It's our goal to ensure that our clients receive prompt assistance, especially when it comes to important repairs. Thanks again.
1/5
GoogleAvoid this agent. They are new and unprofessional. Have no clue what they are doing
Hi Siobhan. Thank you for taking the time to leave a review. We have to admit, it’s quite impressive to form such a strong opinion about our service when you don’t appear anywhere on our client database. Feedback is more useful when it comes from someone who has actually dealt with us. We’re a professional agent (not 'new', 26 years in the industry) that takes pride in supporting our clients properly, so if you have interacted with us in a way that we aren't aware of, we’d welcome the opportunity to discuss it directly and understand more. Until then, we’ll continue focusing on helping the real customers who know exactly who we are and what we do.
5/5
GoogleRecently rent a house from cope and co and very good experience, very friendly team, full process done by whatsapp and was very good experience.
Hi Daya. Thank you for your kind review. Our WhatsApp functionality is a very popular method of communication with tenants and applicants and we're pleased that you found it useful. Thanks again.
5/5
GoogleSimon Joyce continues to be the upmost property professional (!) with up to date advice, coupled with his years of expertise. He is our go to guy when it comes to property rental valuation in Derby. …
Thank you Pete. Simon will be reminding us all of this great review for weeks/months/years to come!
5/5
GoogleAbsolutely fantastic company. Simon has been very helpful, sharing his knowledge and providing a lot of advice. Clearly an expert on the market across the whole of Derby. Strongly recommend speaking with professional properties if you have a place to rent. I look forward to continuing to work with Simon and all his team in the future.
Thank you very much for your very complimentary review Andrew. Simon really does appreciate such great comments. Thanks
5/5
GoogleAn excellent service and professional approach. The team have given us great confidence as landlords to ensure our property is managed to the best standards both for us and the tenant.
Thank you so much for your kind words Paul! We’re delighted to hear that you’ve felt supported and confident throughout the process. Our team takes great pride in ensuring every property is managed to the highest standards. We really appreciate you taking the time to share your experience.
5/5
GoogleExcellent customer service! Really appreciated their help with the moving in process.
Thanks for taking the time to write this great review 😃 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Professional Properties's Derby office has 525 reviews across six platforms: 458 on Google, 21 on Facebook, 13 on Yell, 2 on View Agents, 14 on Trustpilot, 17 on allAgents.
Professional Properties Derby is rated 3.9 out of 5 across all 525 reviews, and 4.0 out of 5 on Google from 458 reviews.
Professional Properties Derby, Canterbury House, Stephensons Way, Derby, DE21 6LY.
