Trusted Agent profile
Verified
★★★★★
525 reviews across 6 platforms
Canterbury House, Stephensons Way, Derby DE21 6LY
Professional Properties's Derby office at Canterbury House is rated 3.9 out of 5 across 525 reviews on six platforms, including 458 Google reviews rated 4.0. Checked 9 October 2026.
458
Reviews on Google
This office
21
Reviews on Facebook
This office
13
Reviews on Yell
This office
2
Reviews on View Agents
This office
14
Reviews on Trustpilot
This office
17
Reviews on AllAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
GoogleHarry was very professional during the viewings and always offered support. The office are easy to get hold of and the WhatsApp group is a great addition to the contact list for quick support
Thank you for your review Gavin. Safe to say you can provide a good insight after moving on to your second tenancy with us! Best of luck in your new property.
5/5
GoogleI have rented a property through this company for 8 years.. the property has never been empty, the team have always found a tenant quickly and efficiently.. they have always been very professional and very happy to deal with any questions or queries I had. Recently I have sold the property, Joshua supplied a excellent service finding me a buyer very quickly , my sale was passed onto Lucy to deal with , she was also excellent, great communication, support and help throughout the process. All in all highly recommend this letting agent.
Thank you for your lovely review Emma, it means so much to our team. To see your journey start 8 years ago and finish with a quick, efficient sale is what we always love to see. Lucy and Josh are over the moon that everything went so smoothly. Thank you again 👍🏼
5/5
GoogleSean and Michaela were brilliant, made the sale and purchase process extremely easy and a pleasure to deal with! Sean went above and beyond from start to finish and is a real credit to the business! Thanks guys!
Thanks Ross for your kind words. I have passed this on to Sean and Michaela who were very appreciative of your comments. Many thanks.
5/5
GoogleNina was great with helping us get moved in. Fast responses and answered all the questions we needed!
5/5
GoogleMolly has been absolutely fantastic throughout the entire process of renting our new home. Brilliant communication, reassuring and knowledgeable. Thank you 😊 …
Thank you for your kind words Laura!
5/5
GoogleThank you Simon Joyce for all your help in letting our property. Always available to answer our questions and give clear advice.
Thank you for your feedback Scot - I will point out that you aren't a relative of Simon's otherwise everyone will think you're bias! We all look forward to working with you going forwards.
5/5
GoogleAbsolutely great team & service overall. Very personable & professional who completely understand your needs / requirements. Also great at keeping you up to date on progress. Get the job done! Would recommend to anyone & I'd certainly use their services again when the time comes.
Thanks very much for your great review. Love the mention about 'understanding your needs' - that is something we always try to do. Thanks again.
5/5
GoogleScott is always really helpful and professional in my dealings with him. Qualities which I value and appreciate.
Thank you Andrew, a long-standing business relationship only works with qualities like these!
5/5
GoogleLaura was incredibly friendly when collecting the keys and if ever my property becomes available again , I’ll be happy to do business, because of her !
Hi Diane. Your feedback is incredibly valuable. We're glad to hear Laura provided such an excellent service. Thank you for sharing your review with us!
5/5
GoogleWould recommend to anyone very efficient and always there to try and help or solve a problem
Hi Martyn. Thanks for this review, it’s very much appreciated 😀 …
5/5
GoogleWe have had an extremely positive experience with Emma and her team. Having to move after 16years, they have made it a stress free experience.
We are really pleased to hear about your positive experience our team at Cope & Co. Emma will be thrilled that you have given her a mention too! Many thanks.
5/5
GoogleScott was very helpful! A maintenance issue at my property was resolved quickly and efficiently.
Thank you for your kind words! We're thrilled to hear that Scott was able to assist you with the maintenance issue and get it resolved quickly. Your satisfaction is our priority, and we truly appreciate your feedback!
5/5
GoogleThe team did a good job ,they were very supportive from day one till the day the keys were handed over to us , the house is very nice with spacious rooms .Hats off to everyone who was there throughout this journey with us,much appreciated.
Thanks Natalie. Your kind words are also very much appreciated by our team.
5/5
GoogleI have just sold my property (STC) with this company and have dealt with Lucy, Sean and (I think) Josh, they have been brilliant from start to finish. Throughout the process they have been prompt and have advised me on every step. …
Thanks so much for the great review! Lucy, Sean, and Josh will be chuffed to hear your feedback. We’re really glad everything went smoothly and that the house sold so quickly! It’s been a pleasure working with you, shout if you need anything else down the line.
5/5
GoogleExcellent customer service! I really appreciated their help with the moving-in process. All support staff were very professional and responsive!
Hi Caleb. Thank you for your great review. Our team are very appreciative 🙏 …
5/5
GoogleHad a flat with professional properties for 2 and a half years! They was always on top of any property issues and the owner is really attentive and helped me when I’d locked my self out. Since moving I’ve seen that not all agencies act as fast as these, great agency to rent with 5* to the team especially Chris Allison and Kelsey
Thanks Jessica. I'll pass your kind words onto the whole team.
5/5
GoogleMy time with cope and co has been great, one of the best agents I've personally ever had for a tenancy. The move in process was very quick and efficient, The team where a great help through the process. …
Hi Connor. Your review means a lot to our team. I’ll make sure Laura sees your kind words 😃 …
5/5
GoogleI’ve had a fantastic experience working with cope and co. The team have been incredibly personable and genuinely enjoyable to deal with, which made what can often be a stressful process feel smooth and reassuring. They have been efficient, …
Thanks for such a great review Aimee. One of our primary objectives is to try and make the whole experience as stress-free as possible so we're over the moon that we have achieved that goal. Many thanks for taking the time to write such kind words, our team are very grateful. 🤩 …
5/5
GoogleVery kind, friendly, supportive and cooperative! Special thanks to Nina and Jamie. Much appreciated and thank you for the welcome gift.
Thanks Sakib for your kind words. Nina and Jamie are very appreciative of your comments!
5/5
GoogleReally efficient and friendly communications with the agents and team. Very happy with how they handle lettings.
Hi - great user name! Many thanks for your kind review, it's very much appreciated.
5/5
GoogleScott was very friendly and efficient, sorted my query out very quickly.
Thank you Debbie, great to hear!
1/5
GoogleAccepting an offer and then retracting it a few days later to go with someone else is highly unprofessional and disappointing. Due to this experience, I will no longer be using your services in the future. …
Hello Yamilet. In this instance, the seller received a higher offer after initially accepting yours. As agents, we are legally and professionally obliged to act in our client’s best interests and follow their instructions. The decision to … More
5/5
GoogleGreat experience as a Landlord. Simple onboarding process and Simon Joyce made the process really smooth.
Thank you for your lovely review. I have passed your comments onto Simon too.
5/5
GoogleReally impressed with everyone we interacted with, particularly Jamie and Emma.
Thank you Leah. A bit of name-dropping always goes down well! Your kind words have been passed on!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Professional Properties's Derby office has 525 reviews across six platforms: 458 on Google, 21 on Facebook, 13 on Yell, 2 on View Agents, 14 on Trustpilot, 17 on AllAgents. Reviews may appear on more than one platform. Checked 9 October 2026.
Professional Properties is rated 3.9 out of 5 across all 525 reviews, and 4.0 out of 5 on Google from 458 reviews, checked 9 October 2026.
Professional Properties, Canterbury House, Stephensons Way, Derby DE21 6LY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.