Trusted Agent profile · Derby
Verified
★★★★★
525 reviews across 6 platforms
Canterbury House, Stephensons Way, Derby, DE21 6LY
Professional Properties's office in Derby, at Canterbury House, is rated 3.9 out of 5 across 525 reviews on six platforms, including 458 Google reviews rated 4.0.
458
Reviews on Google
This office
21
Reviews on Facebook
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13
Reviews on Yell
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2
Reviews on View Agents
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14
Reviews on Trustpilot
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17
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
4/5
GoogleGreat service and support throughout my tenancy. Chris Allison has been brilliant and helped out repeatedly when needed. One star minus, only because of the very strict check out inspection criteria …
Hi Kyriakos, Thank you for your review, I am glad to hear that there were many elements of … More
5/5
GoogleThey made moving home so seamless and very professional, all repairs were done in a timely manner. We will be looking to buy our first home through them as they are good at what they do 👌 will definitely recommend them. …
Thank you for your wonderful feedback! We are thrilled to hear that you had a good experience with us. We look forward to helping you find your first home 👍🏼 …
5/5
GoogleJane Mason and professional properties have been amazing after the worse 18 months with more than just covid they have gone the extra mile to help me and I Cant thank Jane enough x x x would 100% recommend to my friends and family
Thank you Donna. We’re glad we have been able to help!
1/5
Googletravelled 40 miles for a viewing to find they couldnt get in the property these people are proper time wasters getting someone disabled to do an 80 mile round trip for nothing. …
Hello Archibald. As you are aware, we could not gain access to the property due to the existing tenant leaving the key in the door - a genuine mistake that we tried to apologise to you for. We are not in the habit of wasting anyones time, … More
1/5
FacebookI rang today to sort out a problem with my rent that wasn't my fault the Mann in the office oren Lees was really rude to me shouted at me and asked if I had been drinking they also took months to fix my boiler and left me on the doorstep when the locks were changed and even if you think you believe someone should understand you you never speak to people like this. When I trained staff and customers I would never stop and say they were stupid for not getting it. Maybe that is the difference between the public and private sectors
5/5
GoogleI am so grateful I found these guys, especially Simon. They are very honest and go above and beyond to help you. Being based 100miles away from Derby, I needed a great team who I could trust to help manage my property business. Thanks to Simon and the team, I now have that :)
Many thanks Avika for your time taken to leave such a positive review!
1/5
GoogleMy daughter and son in law have just had the worst experience from this company. Moved in to one of their rentals six months ago, house was filthy, they had to …
Hi Joanna, Seeing as you have not had a direct rental experience with us, we will take the time to send correspondence over to the Tenants of the property to discuss further. We have actually come to an alternative agreement between both … More
5/5
GoogleThis is the best agency I have been with in the 16 years I have been renting. I spoke to kelsey first who was very informative Lucy and Daniel who again where very helpful and informative. Referencing was fast and they are super quick to …
What kind words Sarah. Our team love it when they are individually mentioned so we’ll have three very happy 😆 people! Thank you very much. …
5/5
allAgentsProfessional Properties -
Hi, It is a pleasure to have the opportunity to comment on the service we have had from Professional properties. Things have been rather mixed from our side but we have always worked with people like Steven and Laura to make our rental as smooth as possible. Steven has provided and exemplary service acting as a bridge between us, the landlord and the trades when required. All jobs have been acknowledged, progress informed of and carried out to a good standard. Steven is always kind and professional enough to follow up each time to ensure a satisfactory outcome has been achieved. We greatly appreciate your diligence and professionalism. Kind regards Dave Tait
5/5
GoogleVery helpful and guided me every step of the way. The only letting agency that I met that actually shook my hand and felt genuine.
Thank you so much for your kind review! We believe that property should feel personal, not transactional. So a handshake and support every step of the way are exactly what we’re about. We’re thrilled that came across and appreciate you taking the time to share this.
1/5
GoogleHomeowners: If you share a boundary or live next to a Tenanted property that this company represents, we feel for you. They do not care about legal responsibilities, and managed to ruin neighbourly relations within a couple of months of first dealing with them. Even when owning your your property as we do you will get treated lower than the landloard and treated like a tenant with no rights in the matter, even though we have told them we are the owners they still don't give the respect or decency we deserve or that is to be expected towards another person especially when sharing a boundary. We share a boundary with one of their managed properties, we organised works after one part fell down in bad weather, and put up a lovely, safer new fence, and agreed a low contribution from their landlord due to us wanting to upgrade it understandably. It took them a week to inform us of any problem they had with the work, they claimed there was some tiles that were lifted up by the contractor. However, instead of asking for our contractors details to inquire about the alleged damage (which I gave them anyway) they outright refused to speak to them for no reason other that " I don't take orders from anyone other that the landlord". Now they are with holding our £250 as the Landlord 'had to' pay for extra work that could have been done through the contractor - had they gone about things the right way, no-one would have been out of pocket. It has been terrible management from the beginning and don't even get us started on the dodgy quotes. Now they are using distract tactics (sending us quotes we're not responsible for) which amounts to emotional blackmail. A) we told them to please stop. B) gave them all the contractors details. C) asked for proof that this 'damage' was in fact caused by our contractors and they subsequently showed no evidence to support any of this, with photos over 6 months old. If you do end up dealing with this company for whatever reason do be careful and get everything in writing (although not even that will guarantee they will resolve your situation fairly, but will at least cover yourself). Do not agree any generous terms with them, they will take advantage of your good nature. I would also recommend to avoid speaking with Chris Allison as all he has done is make things worse and now has started to ignore the issue and our emails entirely. He is supposed to be the Head of Property Management so I think that tells you all you need to know about this company. If you are being mistreated do what we are doing and keep at them, learn your rights and get all your evidence in order.
Hello Josh. I have looked into this in detail and reply as follows. Firstly, we are a letting agent whose role it is to manage the property and the tenancy on behalf of the landlord. We are not authorised or required to get involved in disputes with neighbours... although we obviously did on this occasion to try and help resolve the issue quickly. Your comments about 'emotional blackmail', 'distract tactics' etc. are utter nonsense. I understand that the landlord initially offered to contribute £250 toward the works which, after all the issues, he decided against this. We are not holding any money regarding this issue as per your review, we have never had any money to hold. You have never used our services and are clearly frustrated with the whole situation. However, this is for you to resolve with the landlord directly. It will certainly make us think twice about trying to resolve a situation we shouldn't have got involved in but unfortunately, our team do go beyond their remit sometimes, fortunately, with much better outcomes than this one.
1/5
TrustpilotTo all potential future tenants.
To all potential future tenants. Beware of this letting agency keeps money from deposit for ''damages'' that already exist in the house. They say from day one that they are aware of this for example a rusty oven, mould on the walls etc and in the end the tenants are charged. They are supposed to fix the issues but this never happens, so they keep the damages so as they charge the next tenant and so on. I keep searching the internet and every time I find out they do the same to many other victims. There is something fishy going on with them so please spare your money and go somewhere else that you may find honesty.
1/5
YellBeware future tenants
To all potential future tenants. Beware of this letting agency keeps money from deposit for ''damages'' that already exist in the house. They say from day one that they are aware of this for example a rusty oven, mould on the walls etc and in the end the tenants are charged. They are supposed to fix the issues but this never happens, so they keep the damages so as they charge the next tenant and so on. I keep searching the internet and every time I find out they do the same to many other victims. There is something fishy going on with them so please spare your money and go somewhere else that you may find honesty.
1/5
allAgentsTo all potential future
To all potential future tenants. Beware of this letting agency keeps money from deposit for ''damages'' that already exist in the house. They say from day one that they are aware of this for example a rusty oven, mould on the walls etc and in the end the tenants are charged. They are supposed to fix the issues but this never happens, so they keep the damages so as they charge the next tenant and so on. I keep searching for them on the internet and every time I find out they do the same to many other victims. There is something fishy going on with them so please spare your money and go somewhere else that you may find honesty.
5/5
GoogleKelsey at Professional Properties Derby was extremely helpful and organised. She was very responsive to our queries. I felt that they were very organised and professional which helped making the move less stressful. Also received a bottle of prosecco which was a really nice surprise!
Many thanks Flo. We've moved from wine to prosecco for our new tenants in the hope of sunnier weather!
5/5
GoogleBrilliant company. Friendly staff who are extremely helpful across all departments. We have built a strong working relationship & I have recommended to many friends . Can not fault the advice & care we have received.
Wow Sarah! What kind words. We’re so glad we could help you achieve your objectives and your recommendations are invaluable. Thank you.
5/5
GoogleScott and the team have managed my property in Ilkeston for the last two and a half years; what attracted me was that they were flexible enough to manage both a residential and commercial property. They've done a great job to date, …
Thank you Taza. Our team really appreciate it when someone takes the time to write such a great review. Thanks again.
5/5
allAgentsI am an overseas landlord and
I am an overseas landlord and therefore finding the right agent is important to me. I had my property looked after Professional Properties for a couple of years. Due to unfortunate event, my tenant stopped paying rent for the past 9 months. During this period, I had excellent support and more importantly patient in dealing with my case. Such as getting necessary documents and evidence for my solicitors in support of getting an eviction notice. Kudos goes to James Cope who have been dealing with me for the past few months. And especially having the patience in being at the property twice waiting for the bailiffs for the eviction process to take place. James has been very responsive in his reply which is important to me given the different time zones we are both in. Finally the nightmare has ended and I look forward to future with Professional Properties in finding new tenants.
5/5
GoogleWith being a post grad student and moving to a new city, i was slightly nervous about finding the right accommodation. Professional property erased these fears, and i found dealing with them was a great experience and i love my flat. Everything was handled swiftly, will be recommending to friends and others. Thanks
Thank you so much for sharing your experience! We’re really happy to hear we could help make your move a little easier and that you love your new flat. Moving to a new city can be stressful, so it means a lot to know we helped erase those … More
5/5
GoogleBeen tenants for 2 years now and professional properties have been providing us with great service. Just last week our boiler has broken and Paul made sure that immediate action was taken. Thank you very much.
Thanks Renalyn. I’ll pass your kind words onto Paul.
5/5
GoogleVery helpful throughout the whole process
Thanks Nicholas 😃 …
4/5
GoogleVery good they double check everything and make sure they follow procedures
Hi Liah, thank you for taking time to leave a review. We take a lot of pride in ensuring compliance with all legislation and regulations so it's good to see this is noticed! Enjoy your new home.
5/5
GoogleMy husband and I rented a beautiful flat in Derby. The process was easy and smooth, they agreed to let us see the property twice, as the first time we were unable to check a couple of things due to the previous tenant. The team was very professional, responsive, accommodating and nice. The cherry on top was the Prosecco and card the day that we moved and the phone call around a week later to check in with us and see if we had any issues. Strongly recommend them.
Thank you Aria. The Prosecco always goes down well and gives you a chance to toast your new home immediately!
5/5
GoogleExcellent delivery. I was satisfied.
Thanks Chioma. Much appreciated 😀 …
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