Professional Properties reviews

★★★★★ 5/5

Google

I’ve been a tenant in my property for 9 years now, and over that time I’ve always tried to deal with the smaller repairs myself wherever I could. This week, however, I had a few issues that were beyond what I was able to sort out, so I contacted the office for help. I have to say, I’ve been genuinely impressed by the response. Scott and his team at the office have been fantastic, helpful, friendly, efficient and, most importantly, they have listened and acted quickly. The communication throughout has been excellent, which makes such a difference when something needs attention. The contractors who have attended have also been brilliant. They have been professional, polite and respectful of my home, and it’s obvious that they take pride in the work they do. Everyone I’ve dealt with has been pleasant and helpful, and the whole process has been handled so smoothly. I’d also like to acknowledge the landlord. I’ve been living in the same property for 9 years under the same landlord, but during that time the property was managed by two different letting agents before being taken over by the current one. Unfortunately, my experiences with those previous agents were not particularly positive. Having experienced those changes while remaining in the same property and with the same landlord, I can genuinely appreciate the difference the current letting team has made. Since taking over, Scott and his team have provided a level of communication, responsiveness and professionalism that has been noticeably better. This week has really highlighted that difference. When you have a problem in your home, it’s reassuring to know that you can report it and trust that it will be dealt with properly and promptly. A sincere thank you to Scott, everyone in the office, the contractors and the landlord. After 9 years in the property, I’m very happy to say that I feel listened to, looked after and valued as a tenant. I would have no hesitation in recommending the current letting team.

Anna · 7 September 2026

★★★★★ 5/5

Google

I highly recommend this company to any landlords out there who want to have there rentals let and managed, I’ve been using cope and co for some time now to let and manage our properties, they are so nice to get on with, and always keep us informed on any issues, Simon Joyce there lettings director is always on hand for help and support, and when it comes to maintenance their maintenance manager Scott Yeomans is so efficient and on the ball in getting any maintenance or repair issues sorted, if we can’t get to do them Scott gets them sorted for us by one of there maintenance team, and keeps our business running smoothly, well done cope and co excellent service 🤩🤩🤩

Tony · 21 August 2026

★★★★★ 5/5

Google

I’m very happy to say that, cope&co made my day the service they provide is just top notch especially Thank you to Hannah Johns And to the team for hard work and helping me out to get my own house I really appreciate with everything I recommend go with cope&co 100% genuine service again many thanks for everything!

Satish · 5 October 2026

★★★★★ 2/5

Google

Things were perfectly fine at the start, but the tone shifted quite noticeably by the end. Once I handed in my notice, it felt like I was just something to move along quickly, simply because I was no longer a customer. The end of the tenancy came across as rushed and a bit impersonal, which made an already stressful process more so than it needed to be, and ultimately ruined what had otherwise been a good experience renting with them. Overall, not the best - but glad that's no longer something I have to deal with.

Kat · 6 May 2026

★★★★★ 5/5

Google

5 star service from Scott. We have been talking regularly about a couple of items that needed following up. Throughout, Scott has been nothing but professional - keeping me updated, following up with actions, and ultimately taking charge of the situation. He is the perfect example of good customer service and a great asset for C&C. Keep up the great work and many thanks! PD 30th April 2026

Dhamrait · 6 May 2026

★★★★★ 5/5

Google

Charlotte is amazing her thoughtfulness and care is amazing , second to non always polite happy to help , her knowledge of the whole package of renting and aftercare again I cant praise her enough . I'd always use this company again and will recommend you . Thanks a million

Trish · 30 July 2026

★★★★★ 5/5

Google

Moved using them in a last minute rush, they were very helpful at getting everything sorted and making sure I got moved in by my move in date. Olivia Gordon was especially helpful at answering all my questions to make the move happen in time.

Joe · 15 May 2026

★★★★★ 5/5

Google

Excellent service throughout. A special thank you to Simon, who went the extra mile to help and made the whole process smooth and stress-free. He has always been responsive, professional, and genuinely willing to assist whenever needed. Highly recommend this letting agent.

Kensworth · 1 June 2026

★★★★★ 5/5

Google

Really Great experience from cop&co. This is our second one from cop&co. Really appreciate their team work.From the beginning step by step guiding especially mentioning Harry and Charlotte their positive approach that's a lot to us.Thank you so much Cop&Co. Myself highly recommended 👌 …

Thomas · 6 May 2026

★★★★★ 5/5

Google

The communication was fast and efficient. They tried their best to assist me and sort out problem. Big thank you to Scott for assistance and help!

Inuta · 25 August 2026

★★★★★ 5/5

Google

Excellent service very friendly. The service they provided went above and beyond and would highly recommend them. Charlotte was amazing and gave me so much help and support

Chris · 16 July 2026

★★★★★ 5/5

Google

Sean meet us at the property we was viewing He welcomed us with a 😃 & 🤝 He is so chilled & left us to explore answering our ?? As we went round He definitely wasn't pushy nor any sales person pitch patter!! Definitely not like many we've had for viewings He's a breath of fresh air in the property market 😊 We've found our next 🏡 So cheers Sean

Alan · 21 August 2026

★★★★★ 5/5

Google

I’ve been using this company to manage and rent out my property, and the service has been excellent from start to finish. Communication is always prompt and professional, tenants have been sourced efficiently, and any issues that arise are dealt with quickly and effectively. It’s given me real peace of mind knowing my property is in good hands. The team are knowledgeable, reliable, and genuinely care about both landlords and tenants. I would highly recommend them to anyone looking for a professional property management service

Conor · 6 June 2026

★★★★★ 5/5

Google

Nina and the team helped me through The process flawlessly I cannot thank them enough I would recomend them highly

Richard · 11 August 2026

★★★★★ 5/5

Google

Emma is absolutely amazing , she has been nothing but so helpful and supportive through my moving progress despite all the stress I’ve been feeling, Emma has took that pressure away ❤️ what an amazing woman!

Courtney · 13 March 2026

★★★★★ 5/5

Google

Great experience from the safe made the moving in process much easier, excellent service from Charlotte and the team would highly recommend.

Seamus · 6 May 2026

★★★★★ 5/5

Google

Had to report my CO alarm as it was beeping as if it needed replacing. Scott was instantly on the phone offering advice I.e opening windows etc just in case. Within minutes of the first phone call, he had called back to confirm he’d …

Natasha · 22 August 2025

★★★★★ 1/5

Google

Had a call that we got property. Let my kids know that we move in to the new home. After 10 min had a call from another agent saying that we don't have this house. What a positive attitude!!!! Thx for your help!!!! And disappointed family. Make sure you call right people in future!!!!

Igors · 6 July 2026

★★★★★ 5/5

Google

We are just put our property up for rent. Working with Simon Joyce has been a pleasure. His professional manner and attention to detail, has been second to none. He has been very reassuring and extremely helpful and supportive and has made …

Madelene · 22 August 2025

★★★★★ 5/5

Google

Great maintenance reporting system, easy to use and raise any maintenance issues, my issue was dealt with extremely quickly and the workmen that came out to the property were incredibly helpful. I always find the online maintenance platform really easy to use and my issues are typically resolved very quickly!

Chloé · 23 July 2026

★★★★★ 5/5

Google

Lucy in cope and co is top notch I found them very helpful and professional with a touch of understanding as a human being cannot recommend her enough many thanks Lucy

Mark · 8 November 2025

★★★★★ 5/5

Google

Thanks Scott for getting everything sorted so quickly. Such a great agency to deal with, the whole team are excellent. Really good communication and can’t do enough to help.

Kevin · 8 November 2025

★★★★★ 5/5

Google

I had a very good experience. Emma and the team were extremely patient and supportive throughout the process. They were always responsive, professional, and made everything much easier for me. Highly recommend their services!

A · 22 August 2025

★★★★★ 5/5

Google

Scott was very friendly and professional over the phone and was quick to ensure that the repair issue I had raised via the dedicated portal was sorted.

Claire · 8 October 2025