Professional Properties Derby reviews

Thank you so much for your review!

We're overjoyed to hear that you had a positive experience with us Michelle. Our team at Cope & Co always strives to provide fair and professional service to all our clients. It is also great when a landlord who has a property with another … More

Thank you for your kind words! The team really appreciate getting a personal mention too!

Thank you Sam. Your review is much appreciated.

We are thrilled to hear about your positive experience with us, Neha! Thank you for your kind words and for trusting us to handle your water leak issue efficiently. We appreciate your feedback and look forward to assisting you again in the future.

Many thanks for your kind words Kay - they are much appreciated by the whole of our team!

Thanks Benjamin for taking the time to leave a positive review.

Hello Nita. There are a lot of inaccuracies in your review. The oven was fixed prior to the landlord moving to another agent and was only reported to us in April 24 which is not 'over a year' ago. With your property, the landlord undertook … More

Thanks Majid. Very much appreciated.

Thank you Michael - much appreciated. I will pass your comments on to Laura.

Thanks Jamie. Glad to hear everything went well!

Thanks Ally. Your words mean a lot! Especially when mentioning the team by name!

Many thanks Nick. Our team love it when they get a mention - we don't hear the last of it!!!

Thanks for your kind review.

👍🏻 …

Thanks Sarah - very much appreciated.

Hi Roger. Upon investigation of our systems, we have no leads registered under the name of ‘Roger’ within the last 2 months. Our processes require you to complete a qualification form to register your … More

Hi Roger. Your feedback is incredibly valuable to us. We are thrilled to hear about your positive experience with Jane. She is one of our most experienced team members and her extensive knowledge looks like it has served you well! Thanks again.

Thanks for a great review Wayne... much appreciated!

Thanks for taking the time to leave your positive review Deepisha - it is very much appreciated 😁 …

Thanks Angel. Your review is much appreciated.

Happy to respond to a poor review so see if we can improve our processes. However, your review is factually incorrect. We arranged with the landlord for you to have a key 2 days prior to the start of your tenancy start date to help you move some furniture in and, as you state, held your driving licence as security. There was certainly not a 'van full of furniture'. We usually accompany every tenant to every move in, however, as you borrowed a key prior to the move in date, we gave you a key and, as we DID acknowledge, it was the wrong key - a genuine mistake. You then stated that the only way you would continue with the tenancy was if you received £300 in compensation. We did not feel that such compensation was warranted in this situation and the tenancy was withdrawn. You WERE refunded your FULL application fee immediately. We would normally ask Google to remove a review that is factually incorrect, however, in this case we're not as we think it is important to highlight that firstly, we negotiated with the landlord to allow you entry to the property in an effort to help you out and secondly, we did not act 'unprofessionally' when trying to resolve a genuine mistake. Refusing an unreasonable compensation demand is not acting 'unprofessionally' and neither is refunding your application fee immediately, in full when YOU refused to continue with the tenancy.

Happy to respond to a poor review so see if we can improve our processes. However, your review is factually incorrect. We arranged with the landlord for you to have a key 2 days prior to the start of your tenancy start date to help you move some furniture in and, as you state, held your driving licence as security. There was certainly not a 'van full of furniture'. We usually accompany every tenant to every move in, however, as you borrowed a key prior to the move in date, we gave you a key and, as we DID acknowledge, it was the wrong key - a genuine mistake. You then stated that the only way you would continue with the tenancy was if you received £300 in compensation. We did not feel that such compensation was warranted in this situation and the tenancy was withdrawn. You WERE refunded your FULL application fee immediately. We would normally ask Google to remove a review that is factually incorrect, however, in this case we're not as we think it is important to highlight that firstly, we negotiated with the landlord to allow you entry to the property in an effort to help you out and secondly, we did not act 'unprofessionally' when trying to resolve a genuine mistake. Refusing an unreasonable compensation demand is not acting 'unprofessionally' and neither is refunding your application fee immediately, in full when YOU refused to continue with the tenancy.

Thank you Halima for your great review, our team work very hard to provide the best level of service so it's great to see that it hasn't gone unnoticed!