Trusted Agent profile · Derby
Verified
★★★★★
525 reviews across 6 platforms
Canterbury House, Stephensons Way, Derby, DE21 6LY
Professional Properties's office in Derby, at Canterbury House, is rated 3.9 out of 5 across 525 reviews on six platforms, including 458 Google reviews rated 4.0.
458
Reviews on Google
This office
21
Reviews on Facebook
This office
13
Reviews on Yell
This office
2
Reviews on View Agents
This office
14
Reviews on Trustpilot
This office
17
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
GooglePoor comms and slow in providing deposit feedback. No issues with disputing deposit values just slow and painful process.
Hi Ben. The deposit return process is dependent upon 4 parties. Agent, Landlord, Tenant … More
5/5
FacebookI can recommend you to Mrs lilian wilson, ever since I have been trading with her brokerage company I could be able to invest on binary/forex investment I deposited $1000 on my trade while Mrs lilian wilson handle my trade and trade while I watch my profit as it grows within 7 days I got a profit of $9,950 on my bitcoin wallethere is her contact below Contact now on Email:lilianwilson220@gmail.com WhatsApp +12485090477
1/5
GoogleOne of the worst letting I had to deal with. I rented a flat for a year. When they did the inventory the member said due to covid restrictions its not wise to spend time going into the details we know what problems are with the property and …
Hi Fazeel. You signed a property inventory on the day of move in which had no mention of any damp or broken drawers. You didn't inform us of these after you had moved in either. In this particular property, we prepare a final check out and … More
3/5
TrustpilotAs a tenant
As a tenant, in general, I've found Professional Properties to be approachable, and easy to speak with. Pros include - phone app/website to log in property issues, a good range of quality properties, not having to pay if property issues are not your fault. However, communication is not always well handled. I've had to follow up a few times on past issues in the property, and sometimes it could take 2 weeks for an agent to come back to me about my queries. When I first moved in the property, there were documents they've asked from me on the day of the move in, and there was information about the property that I was not made aware of at any point during my tenancy application. All in all, as long as you report property issues ahead of time, you don't have to pay for them yourself as a tenant, however, if you have an emergency, make sure you chase them "vigorously", or risk waiting until it's too late. Lastly, do remember to have everything documented, in case there are issues when you need to move out.
5/5
FacebookI have recently rented a property with the Derby branch and they were incredible! They were so patient, friendly and even excited for me. The whole process was made so simple and completely stress free for me and I would feel very comfortable going to them for any help. When I picked up my keys they gave me a new home card, an amazing welcome and a bottle of bubbly for my new place. I never normally leave reviews but this branch deserves to be recognised! Amazing thank you.
5/5
GoogleVery helpful service with great communication to help with my tenancy. I would definitely recommend to other landlords.
Hi Stephanie. We have a poster in our office that says: “The ability to communicate is the ability to connect, and that's what building relationships is all about”. So it’s always nice when communication is mentioned by our customers. Thank you.
5/5
GoogleI have dealt with this letting agency for ten years. Two properties and two awful landlords. The team made every effort to assist despite the scant regard both landlords …
Thank you so much for your loyalty over the past ten years and for sharing your experience. We’re really sorry to hear about the difficulties with your landlords, but we’re glad our team could support you and help make things better. Your … More
5/5
GoogleSuch a lovely company that made moving as stress-free as possible. They made sure that any old or damaged items were replaced and set up before moving in or on the day and even gave me a bottle of Prosecco and a card for moving in which …
Thank you Emma. Hope you enjoyed the fizz!
5/5
GoogleI rarely have any issues, but I had one today, my fuse box had died on me and as a freelance / contract programmer I often work from home, that was this morning, and this afternoon I'm back up and running, great stuff!
Thanks Dale for your time to leave us this great review.
5/5
GoogleSince we left our old property with different agency,this agency felt like a breath of fresh air.Friendly staff, blilliant service and always here for you if you got any concerns or issues. I highly recommend them to anyone who's looking for a property
Many thanks Justina for your really positive review.
5/5
GoogleAll landlords must recognise that things are likely to go wrong from time to time. I put my flats in the care of Professional Properties and I have no cause to regret my decision. When I was faced with a tenant who was less than reliable, the team acted swiftly and efficiently. I would not look elsewhere.
Thanks Mr Muir. Your positive review is much appreciated by all the PP team.
1/5
TrustpilotStay away from this company terrible Company
Stay away from this company terrible. They will insist on continuing to charge 6 months after your tenant decides to leave. Basically an excuse to keep tenants final rents. As a landlord they have nothing for me no visits to check on the property and are extremely unprofessional. Even suggested I rent my property again with them for 6 months then give them immediate notoce ( what about the poor tenant they really have no morals)
5/5
GoogleI want to say thank you for the outstanding team at Professional Properties for the effortless transition on moving into my first home. The team are truly exceptional and have made the whole process incredibly easy. Property decisions can …
Wow Shannon - what a fantastic review. Thank you for taking the time to write such kind words and good luck in your new home.
1/5
GoogleHad real trouble with PP when they took over from Birchover managing my property. Very poor communication (except for the spam mail shots). Had a leak in the house and it took them a week (A WEEK!!) to ring me to get my approval for a …
Hello Mrs Durston-Smith. I'll try and be brief with my reply, however, I will respond to each point that you make. We took over the management of your property in January 19 ( 20 months ago). Looking at the notes and correspondence in out … More
5/5
GoogleAs soon as my contract is up with my previous letting agent I will be coming over to this agent. All the staff are super professional definitely worth a visit as a landlord and a tenant looking for a more personal service.
Thank you so much for your kind words! We’re really looking forward to welcoming you over once your contract is up. Providing a personal and professional service to both landlords and tenants is what we’re all about. If you have any questions in the meantime, just let us know!
1/5
GoogleRented a house from them didn’t had any heating or hot water kept on calling no response just got neglected stayed in this kind of weather without heat and hot water I would recommend never let a house through this agency very disappointed the house is in Carlisle Avenue Littleover 😔 …
Your review implies that you have been left without heating and hot water for a long period of time. You know full well this is not the case. We called you on Friday 13th Dec p.m. following an email you sent relating to a … More
5/5
GoogleGreat company - on the ball and fast response to requests. Keep up the good work.
Hi Alan. We appreciate the kind words and are glad we could provide you with a positive experience!
1/5
YellIronic that they call themselves professional properties
I'm neither a tenant or a landlord. We were scheduling viewings for their properties. They were well aware that we are coming from London to Derby to see the house but they waited 3h after the property was let to let us know that there is no point of coming when we were halfway already. They also don't respond to emails and will avoid answering questions they don't want to answer - those will just be ignored no matter how many times you ask. How ironic that they call themselves professional properties. Couldn't be further from truth.
5/5
GoogleHelpful and smooth process, kind people 👍 …
Thanks Angel. Your review is much appreciated.
5/5
GoogleVery friendly and professional. The agent that showed us round was friendly and knowledgeable and the agent that processed our offer was likewise and went out of his way, staying late (only a few minutes but it's the principle that counts) to tell us that our offer had been accepted.
5/5
GoogleThe whole team at Professional Properties are amazing! They manage my Derby student property to a very high standard! They have been a pleasure to work with and have made my job as a landlord a lot easier! I've been very impressed with the …
Many thanks Sophie. Your excellent review is much appreciated.
5/5
GoogleAmazing letting agents, very professional it is in the name. They were prompt and efficient with repairs. Returned my deposit with no problems. Restored my faith in letting agent companies
Hi Prisca. Many thanks for your kind review. If we have restored your faith in letting agents, the service must have been good!
5/5
GoogleI had a great experience with them. Keep up the excellent work in assisting families in finding decent and affordable homes to stay in.
Thank you for taking the time to leave such a nice review Alda. It will be passed to our team.
5/5
GoogleExcellent company always helpful and professional Very impressed with the landlords insurance Robert James
We're thrilled to hear that you had a positive experience with our company, Rob. Thank you for your kind words and for choosing Cope & Co. We believe the landlord insurance we offer is one of the best on the market too!
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