Professional Properties Derby reviews

★★★★★ 5/5

Google

Thank you for your professionalism🤩 …

Mariusz · 22 May 2025

★★★★★ 1/5

Trustpilot

Beware of this company!

Homeowners: If you share a boundary or live next to a Tenanted property that this company represents, we feel for you. They do not care about legal responsibilities, and managed to ruin neighbourly relations within a couple of months of first dealing with them. Even when owning your your property as we do you will get treated lower than the landloard and treated like a tenant with no rights in the matter, even though we have told them we are the owners they still don't give the respect or decency we deserve or that is to be expected towards another person especially when sharing a boundary. We share a boundary with one of their managed properties, we organised works after one part fell down in bad weather, and put up a lovely, safer new fence, and agreed a low contribution from their landlord due to us wanting to upgrade it understandably. It took them a week to inform us of any problem they had with the work, they claimed there was some tiles that were lifted up by the contractor. However, instead of asking for our contractors details to inquire about the alleged damage (which I gave them anyway) they outright refused to speak to them for no reason other that " I don't take orders from anyone other that the landlord". Now they are with holding our £250 as the Landlord 'had to' pay for extra work that could have been done through the contractor - had they gone about things the right way, no-one would have been out of pocket. It has been terrible management from the beginning and don't even get us started on the dodgy quotes. Now they are using distract tactics (sending us quotes we're not responsible for) which amounts to emotional blackmail. A) we told them to please stop. B) gave them all the contractors details. C) asked for proof that this 'damage' was in fact caused by our contractors and they subsequently showed no evidence to support any of this, with photos over 6 months old. If you do end up dealing with this company for whatever reason do be careful and get everything in writing (although not even that will guarantee they will resolve your situation fairly, but will at least cover yourself). Do not agree any generous terms with them, they will take advantage of your good nature. I would also recommend to avoid speaking with Chris Allison as all he has done is make things worse and now has started to ignore the issue and our emails entirely. He is supposed to be the Head of Property Management so I think that tells you all you need to know about this company. If you are being mistreated do what we are doing and keep at them, learn your rights and get all your evidence in order.

Josh · 31 March 2023

★★★★★ 5/5

Google

I have rented a property through this company for 8 years.. the property has never been empty, the team have always found a tenant quickly and efficiently.. they have always been very professional and very happy to deal with any questions …

Emma · 22 August 2023

★★★★★ 5/5

Google

Thought would take the opportunity to mention Steven Fletcher of Professional Properties in Derby. Have spoken to him many times over the last 5 years and have always found him to be friendly, professional and very helpful. When I have to call PP and Steven answers I know that my enquiry will be handled well.

Mike · 22 May 2022

★★★★★ 1/5

Google

Homeowners: If you share a boundary or live next to a Tenanted property that this company represents, we feel for you. They do not care about legal responsibilities, and managed to ruin neighbourly relations within a couple of months of …

Joshua · 22 August 2023

★★★★★ 5/5

Google

I recently bought a property with a tenant in situ and asked Professional Properties to take over the management. It was dealt with efficiently by Laura Clarke who made the process easy and smooth. I have now decided to bring my portfolio over to Professional Properties and would like to thank all of the team for their help so far!

Tom · 22 May 2021

★★★★★ 5/5

Google

First class service, help & support. .All the team have been excellent & the advice received from Simon through out spot on. Many thanks to C& C

Jim · 22 May 2024

★★★★★ 5/5

Google

Really pleased with the approach, support and efficiency from the team. Their approach and delivery has been confidence building with Laura in particular doing a "stirling" job.

Mark · 22 May 2024

★★★★★ 4/5

Google

Couldn’t select 4.5. Better than 4/5 but not quite 5/5 Staff I dealt with were very helpful, meetings at the property were on time and didn’t feel rushed. Only minor suggestion would be to review mailing list for …

Kenneth · 22 August 2023

★★★★★ 5/5

Facebook

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★★★★★ 5/5

Facebook

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Ekene · 26 October 2022

★★★★★ 1/5

Google

This place is just a waste. They ask for so much info such as passport credit score right to rent all before a viewing and when you send it over they stop answering your emails but they are quick to reply at the beginning but after you send …

J · 22 August 2022

★★★★★ 1/5

Google

Unfortunately my experience hasn't been good. You don't speak to a human and I was asked 3 times to complete a Profile even though I did it the first time. It took 3 days for someone to answer our enquiry to ciew a propery and we even received an alert daying that the property which matched our criteria only then to be told an hour later that the property was no longer available. No human touch and definitely no customer service. Very disappointed.

Linda · 4 September 2022

★★★★★ 5/5

Google

Great service provided, had a great experience with Ann and the team at PP! See you again soon!

Inna · 22 May 2016

★★★★★ 5/5

Google

The change was so easy from my old apartment to my new one, only problem we had was when it came to 10am and no one was there to let us in but that wasn't an issue as i'm fully aware what morning meetings are like. Will recommend and be using your company again thank you so much for the help

Jake · 22 May 2019

★★★★★ 5/5

Google

I've used PP for lettings for years and have just sold two properties with them. My contact is Simon Joyce who is one of those people who always has plenty of time for you, no matter how busy he clearly must be. I've always enjoyed …

David · 22 August 2022

★★★★★ 5/5

Google

I have had a very positive experience dealing with Professional Properties; efficient, patient, friendly and above all professional. Thank you to everyone in the office and in particular to William. I have no hesitation in recommending Professional Properties to friends, family and anyone else searching for a property.

Zoe · 22 May 2022

★★★★★ 5/5

Facebook

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Abdullahi · 28 November 2022

★★★★★ 1/5

Google

I rented a property as a student with this agency during my second year at university. I received very little help regarding my issues at this property which included the place being filthy upon my arrival, a period of having NO water for …

J · 22 August 2022

★★★★★ 1/5

allAgents

Unprofessional

I rented two houses consecutively for myself and my three young children from 2018 to 2021, both with Professional Properties (PP). It was difficult from the outset to organise routine maintenance, including a mouse problem, which I had to sort out myself. When the landlords wanted to repossess a year later I found a suitable new house but Professional Properties gave me only two weeks to move out and in to the new house, which meant having to organise the move too quickly to find a reliable removal firm at such short notice and I had to settle for 'a man with a van', not to mention the moving experience becoming very stressful. The move went badly, with the removers damaging the parquet floor in the living room and hall. When, much later, we asked for the return of the deposit - minus an amount for the floor damage - the landlords, via PP, wanted to retain my whole deposit to cover a total floor refurb and a range of spurious 'damage' issues, including a substantial and unjustifiable amount for ‘Gardening’. The landlords would not negotiate and I opted for arbitration via the DPS. Just before the deadline for submission of my evidence Jane Mason at PP called to get me to withdraw from the process, threatening that if I did not the landlord would sue me and win. She was hectoring, intimidating and behaved in an entirely discourteous, aggressive and unprofessional manner. She wouldn't let me speak, so I'd had to raise my voice to be heard, distressing my children who were nearby. She should never be given a customer-facing role. The second tenancy followed a similar pattern to the first, with requests for maintenance ignored. At the end of the tenancy I was careful to ensure there was no reason to retain any of my deposit. I was surprised when, on leaving, there were considerable deductions, including once again £60 for 'gardening' and a much larger amount for the replacement of part of the shower screen which had become detatched from the wall and fallen while I was in the bath. I again opted for arbitration, which I won. I could not understand why PP allowed the landlord to pursue this claim when I had photographic evidence to the contrary. Could it be that they gambled on a favourable decision for the landlord that would help retain their business? If you're considering renting via PP, either look elsewhere or be prepared to fight for your tenant's rights - as well as Ms Mason.

Penny · 14 February 2022

★★★★★ 1/5

Google

This company really frustrates me one If not the worst estate agent I have ever known. Even If they only do lettings. i have changed my comment due to the owners response not that i care about the owner but i would have thought a better response would be to be sympathetic to a tenants issues.

ROBBY · 22 May 2020

★★★★★ 1/5

Trustpilot

This is the worst letting agent we have…

This is the worst letting agent we have come across in UK. Their unprofessionalism and terribly poor management left my husband and myself with nowhere to go. We moved out of our last property because they lied to us about moving in date and when we told them that we're in front of our apartment-to-be with all our luggage, they said that nothing can be done as ENERGY CERTIFICATES HAVE NOT BEEN RECEIVED YET! You're telling us this ON MOVING DAY. Coudn't even offer a compensation! Please go else where and save yourself a whole load of trouble.

Mahnoor · 8 December 2021

★★★★★ 5/5

Google

The team have been extremely helpful and responsive since the beginning. All members of staff that we have come across were super friendly and polite, plus the whole process of renting happened quickly and smoothly. The team have since checked in to make sure we are settling in okay. Great service!

Lorna · 22 May 2021

★★★★★ 5/5

Google

The team have been extremely helpful and responsive since the beginning. All members of staff that we have come across were super friendly and polite, plus the whole process of renting happened quickly and smoothly. The team have since checked in to make sure we are settling in okay. Great service!PositiveResponsiveness, Quality, Professionalism

Lorna · 10 December 2020