Every review we hold for the Derby office, from every platform, shown as written. First names only.
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1/5
TrustpilotBe aware of this agency!!!!!!
Be aware of this agency!!!!!!
We have almost one year broken boiler, they wasnt want to repair it. Now after one year they was send company whichone was telling this boiler is death, it need to be change. So we was telling that we dont will be pay rent. They starting with conviction throw us. We was contacting Citizen advice and lawyer, but you really be carefull. They dont repair you nothing and they will want just money. If you looking house dont take from them nothing!!!!! Tell it also your friends and share it!!!
Jana Β· 11 February 2019
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1/5
YellBe aware!!!!
Be aware of this agency!!!!!! We have almost one year broken boiler, they wasnt want to repair it. Now after one year they was send company whichone was telling this boiler is death, it need to be change. So we was telling that we dont will be pay rent. They starting with conviction throw us. We was contacting Citizen advice and lawyer, but you really be carefull. They dont repair you nothing and they will want just money. If you looking house dont take from them nothing!!!!! Tell it also your friends and share it!!!
JanaadeleH Β· 11 February 2019
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5/5
GoogleWe have been with Professional Properties for 18 years as a Landlord. That speaks for itself! The staff are great, and to my amazement always remember my name when I see them. They have just found us a new tenant and everything went smoothly for us and the tenant.
Kenneth Β· 22 May 2018
Agent replied Β· 4 June 2023
Many thanks for your kind words Mr. Reed. We like to think of our landlords as people and not just numbers!
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5/5
GoogleRecently got a job at the Royal Derby Hospital and looked through Rightmove to rent a spacious flat.
Professional Properties were quick to respond to all my queries and guided me β¦
Yash Β· 22 August 2022
Agent replied Β· 1 June 2023
Thanks for your great review Yash. Moving is always stressful but more so when from another country! We are glad that we helped relieve the stress for you.
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5/5
GoogleThis was the easiest and straight forward moving process Iβve experienced. They have answered all my questions the same day, and none of my requests remained unaddressed. Really professional, I truly recommend this agent.
Cristian Β· 22 May 2022
Agent replied Β· 4 June 2023
Thanks for your kind review Cristian. It is very much appreciated. Moving home can be stressful so we do focus on answering all queries immediately!
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1/5
TrustpilotDon't even think of using this company
Don't use this company! Horrific experience from a company that has professional in their title, they are anything but. They failed to reply to over twenty emails then could not even organise keys or a contract less than 48 hours before the move and so lost me my tenants. I wish I'd read other reviews before I put my trust in them. They even lied about what they'd done, sickening experience.
Amanda Β· 14 August 2021
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1/5
GoogleI reported the boiler not working 12 times. Professional properties refused to help as it would cost too much to replace the broken boiler.
Morgan Β· 22 May 2023
Agent replied Β· 4 June 2023
Hello Morgan. You actually reported a lack of hot water a total of 4 times.
The first was in December 21 and, despite trying to contact you numerous times to discuss the issue, you failed to return our calls. β¦ More
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4/5
GoogleRegularly update with relevant properties the emails can get tedious but with how quickly property is moving at the moment it has proven helpful.
Mollie Β· 22 May 2023
Agent replied Β· 24 May 2023
Hi Mollie. You are correct with how quickly rental properties are moving at the moment. The majority of the properties that we are letting at the moment are let even before they hit the online portals.
We'll try to get you up to a 5 star next time! Thank you
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5/5
GoogleI was really struggling to find a nice place to live with my partner- but professional properties showed me the perfect place!
Many thanks to will quinn the estate agent- who was instrumental in finding our new home π β¦
Isabelle Β· 22 May 2021
Agent replied Β· 4 June 2023
Many thanks Isabelle - our team love your great review!
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5/5
GoogleI am an overseas landlord and therefore finding the right agent is important to me. I had my property looked after Professional Properties for a couple of years. Due to unfortunate event, my tenant stopped paying rent for the past 9 months. β¦
Eugene Β· 22 August 2020
Agent replied Β· 23 May 2026
Thanks so much for sharing your experience! Weβre really sorry to hear about the trouble with your tenant, but weβre glad James and the team could be there for you every step of the way, even with the time difference. James will be happy to β¦ More
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1/5
GoogleHad a viewing of a house changed 3 times with last minute notifications leaving those looking to view the house waiting. It took over two weeks, only to be told the property had been taken and that our 4th viewing was cancelled β¦
Dave Β· 22 August 2020
Agent replied Β· 4 June 2023
Hello Mr Baden. I cannot find your name on our system to find out out which property this relates to and, therefore, can't look into this further. All viewings are essential to the sustainability of our business and I can assure you that β¦ More
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1/5
allAgentsDo you like being conned? Do
Do you like being conned? Do you enjoy being extorted? Do you love losing hundreds of pounds? Then look no further, this is the place for you! Ironically they call themselves Γ’Γβ¬ΓΕProfessionalΓ’Γβ¬ΓΒ Properties. They couldn't be more unprofessional if they tried. The staff such as Jodie Downey are rude, unprofessional and lack major customer service skills. The Managers and Directors such as Jane Mason and Lucy Sproat clearly have had no Management/Customer Service Training whatsoever. They try and talk down to you and according to them, nothing is their fault and everything is YOUR fault. Beware Tenants and also Landlords because these are people who are only after one thing, and that is to get as much money for themselves as possible. They let you believe that you have the property and then do everything they can to sabotage the tenancy, making your life a stressful nightmare. Stay far away from these waste of spaces.
Toby Β· 7 October 2017
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1/5
allAgentsTerrible customer service and
Terrible customer service and 'unprofessional' company, please avoid for your peace of mind. They gave me the wrong keys to the apartment which caused a lot of problems as I was left outside with a van full of furniture and could not move in the apartment. They were rude and refused to acknowledge their fault. They still demanded full agency fee despite the shocking service provided. I refused and cancelled the apartment. Finding a new place quickly was difficult but proved better than sticking with this appalling company.
Vikrant Β· 18 September 2017
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1/5
GoogleProfessional Properties just hate benefit claimants. Demanded a difficult credit report from the tenant. It wasn't enough to have my credit report and my ID as guarantor for the tenant. β¦
John Β· 22 August 2022
Agent replied Β· 1 June 2023
Hello John. Our email to every applicant applying for a property advises to obtain a FREE credit report from either Credit Karma or Totally Money, both of which give us everything we need at application stage. If an applicant uses a β¦ More
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1/5
TrustpilotShould be called unprofessional Properties
I was interested in viewing a property that they were renting and made an appointment to see it. I was warned that someone else was interested in going ahead but told if I came and paid the fees before the other client then i could have it. I told the negotiator that if the other party did pay their fees then to please let me know and to call my home number, NOT the mobile (which I gave her in case she needed to call me en-route, as I have no mobile signal at home/office. I live about 2 hours from the property and about half an hour before getting there I rang to say I would be a few minutes late due to traffic. At that point they informed me they had left a message to cancel the appointment as the house had been let. I asked what number they called on and was told the home number, which I questioned as there had been someone in all day and the home number gets very few calls during the day, it turned out they had not called the home number as asked but my mobile and I was somewhat annoyed as I had been on the road for an hour and a half. The negotiator told me that they had definitely called the home number and put the phone down on me. I have checked the phone logs of the home number and there was no call from them, but they left a message on my mobile.
Their time may not be valuable but mine is and have done a 3 hour round trip for nothing makes me want to send them an invoice for my fuel and my time I found this agency very rude and putting a phone down not acceptable, if you are looking to rent property do avoid this company.
Alex Β· 18 August 2017
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1/5
GoogleForget about getting your deposit back even if you clean the property to the state it was before you moved in, they will still find a way to scam you out of your deposit. This is not very professional
Bolanle Β· 22 May 2021
Agent replied Β· 4 June 2023
Hi Mr Balogun. So you give a 1 star review and accuse us of 'scamming' you out of your deposit ( I won't put any figures in this reply apart from stating it was 11% of your deposit that was withheld for cleaning and not all of it as you β¦ More
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4/5
GoogleHave been with PP for seven years now. In this time communication has been good and any problems, maintenance etc has always been dealt with efficiently. On occasion of things going a little awry there has been good, realistic advice and β¦
Carl Β· 22 August 2020
Agent replied Β· 4 June 2023
Thanks Carl. We hope that the changes we have put in place will address the issues that you have encountered previously.
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5/5
View AgentsExcellent help and advice for landlords
As a landlord looking to buy a suitable property for rental, I contacted Simon Joyce at Professional Properties and he provided me with excellent help & advice. Having purchased the property, Simon then came and did the rental valuation and then made a follow up visit to take photographs. His service from the start to end was Excellent. We have dealt with Professional Properties previously and are now using there services again ... thank you.
Debbie Β· 8 November 2019
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5/5
GoogleI've been with professional properties for over 2 years and I cannot complain about the service they provide.
Always professional and very helpful with any queries I've had in the past!
I'd reccomend professional properties to anyone who are looking to rent a property.
Connor Β· 22 May 2019
Agent replied Β· 4 June 2023
We really appreciate this Connor... thank you!
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5/5
GoogleI recently moved in to my 5th rented property and Professional Properties are by far the best agent I have used. Everyone was a pleasure to deal with and although I had a couple of maintenance issues going in to the property, they were β¦
Victoria Β· 22 August 2018
Agent replied Β· 4 June 2023
What a lovely review Victoria! This has been sent out to our team who always get a boost from comments like this. Thank you!
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5/5
YellTop class letting agents
Top class letting agents. Lovely to meet Ann and the team and really get a feel that my property is in safe hands. I would recommend these to anyone. Thank you
Jenhyde Β· 7 January 2016
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5/5
GoogleBeing a first time landlord, coupled with moving abroad, I'm trusting Professional Properties to look after my house! A tenant was found a month after the letting went live, so I feel this is a very good reflection of the company. I've β¦
RAMESH Β· 22 August 2019
Agent replied Β· 1 June 2023
Thanks Ramesh. Glad to see you are up and running on MyPropertyFile now!
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5/5
GoogleI have two properties managed by Professional Properties, and I cannot praise them enough. Nothing is too much for them. They always make me feel like I'm their priority. They take care of everything they have to, and even some things they β¦
H Β· 22 August 2019
Agent replied Β· 4 June 2023
Thank you Harry for your kind words... if you buy some investment properties in Mansfield, we could always open a new office!
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5/5
GoogleIβve had a great experience with Professional Properties. Really pleased with the service and will continue to recommend to others. Their staff made the process so smooth and simple, I didnβt have to worry about a thing!
Orchard Β· 22 May 2021
Agent replied Β· 4 June 2023
Many thanks for your positive review. It is really appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
