1/5
Trustpilot🚨Unprofessional & unethical Estate…
🚨Unprofessional & unethical Estate Agent
Trusted Agent profile · Derby · Nottingham
Verified
John Shepherd Derby reviews
★★★★★
1,622 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
Part of John Shepherd, see every office.
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,622 reviews on three platforms, including 234 Google reviews rated 4.1.
234
Reviews on Google
This office
1,366
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Derby
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotJohn Shepherd has fixed the door issue…
John Shepherd has fixed the door issue quickly.
Agent replied · 7 July 2025
Hi John Paul, we are very happy to have provided you with such a positive experience! Thank you very much,
1/5
Trustpilot!!LOWEST OF THE LOW!!
This business should receive a very serious fine with a ban from trading and I do feel sorry for those who posted negative reviews here as I have No doubt that every single one of them are truthful to the facts about this most ghastly company…
5/5
TrustpilotExceptional Dedication: Commending Lauren Foster's Professionalism and Support
I would like to extend my heartfelt gratitude to "Lauren Foster" for her exceptional dedication and professionalism. Lauren's hard work and meticulous attention ensured that I received prompt and thorough assistance. Her courteous and respectful demeanor throughout the process exemplifies her commitment to providing exemplary customer service. Lauren's efforts have truly made a positive impact, and I am thankful for her outstanding support.
4/5
TrustpilotLauren is fabulous
My agent, Lauren, she is really nice and helpful during whole moving process, house viewing, doing paperwork and after moving in. She followed up everything and replied email really quickly. She said we can move in on 20th, and we actually collected the key on the day. After we moved in, she still keeps replying to my email if I have any questions.
5/5
TrustpilotVery Helpful and Friendly Team
Megan was really helpful! She got everything completed really quickly and was a great help for us. Thank you.
Agent replied · 8 May 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotProfessional and effiecinet service
A very friendly, efficient and professioal approach to addressing issues as and when required.
5/5
TrustpilotJohn Shepards - Harry Moore
Harry at John Shepherd made the purchase of the property as smooth and stress free as possible. With timely and factual communication that made all the difference. Harry was always accommodating, available to answer any queries and arrange subsequent visits to the property no matter how short the notice was.
5/5
TrustpilotYoko henry is so far the best person I…
Yoko henry is so far the best person I seen come on board I think she should get some promotion from whatever role she is johnshephard is managing the property that I been living in for years now and who ever was in charge I wasn't getting much done but yoko is number 1
5/5
Trustpilotsmooth
Lily was absolutely amazing during this process. I was in a hurry to move and she handled it quicker than I anticipated. Needless to say she understood the assignment 😅
1/5
TrustpilotThe worst agents
Do not rent a property from them! The worst lettings agents in the country! Nor should you trust them to look after your property.
Agent replied · 1 November 2024
Thank you for your review, if you would email jack.spellman@johnshepherd.com with further information for him to investigate the matter
5/5
TrustpilotI have recently rented a property…
I have recently rented a property through John Shepherd and I have had Brilliant service from Rickie. He helped us with everything and was great at communication which was great as we knew what was going on at all times. Thanks Rickie and the Team for all the help
5/5
TrustpilotDestinee was the best help i could've…
Destinee was the best help i could've asked for when moving! Really alleviated any stress and was super helpful
Agent replied · 8 May 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
GoogleThe process of moving in was extremely quick and easy. Paula showed me around, was clear about everything and answered all my queries. Rianne took me through the process and was very prompt in communicating. Overall received an excellent service, would recommend them to anyone.
5/5
Trustpilot5* Rating for Harry Moore
5* rating due to the actions of one gentleman:Mr Harry Moore (Shirley office).He managed the sale of my late mothers home.If you intend to use the company I strongly advise that you insist on Harry to manage your transaction. This will ensure impeccable attention to detail and faultless communications.Thanks Harry.
5/5
TrustpilotExcellent Property Management
Excellent Property Management!
5/5
TrustpilotGreat customer experience…
I had a great customer experience selling my apartment through John Shepherd, Colmore Row,
1/5
GoogleTotally shocking the way we’re being treated, putting aside the list of faults that are still outstanding from day one, this company has continued to ignore health and safety implications, there excuse has continued to be we need a specialist to fix the fire door and it’s still outstanding 2 months later!!!
5/5
TrustpilotExceptional
The letting Administrator assigned to me was so professional, kind and understanding and had my interest at heart.Thank you for your wonderful service.
Agent replied · 1 November 2024
Thank you for your review, it is greatly appreciated
5/5
TrustpilotFriendly Service - Maisy Smith
Friendly, polite and efficient service from Maisy Smith in support of our property management
5/5
TrustpilotMaisy couldn’t be more helpful with my…
Maisy couldn’t be more helpful with my property and maintenance enquiries. Thank you!
5/5
TrustpilotVery knowledgeable about property and the local area
Adrian was prompt, pleasant and very knowledgeable about the property and the local area.
1/5
TrustpilotCustomer care for Tenants NILL
Customer care for Tenants NILL ! Even after a 25 year tenancy with the same Landlord.
4/5
TrustpilotNatasha was great from the start
Natasha was great from the start, professional, informative and helped sell our property. Thanks
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