Trusted Agent profile · Derby · Nottingham
Verified
★★★★★
1,618 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
Part of John Shepherd, see every office.
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotChristina was helpful chasing the…
Christina was helpful chasing the landlord for repair works. Smooth transition to our new apartment.
Thank you for your kind words, Joselle. We are happy to hear that Christina was helpful in coordinating the repairs and that your transition to the new apartment went smoothly. If you need anything further, please don't hesitate to reach out to us, we are always here to help!
5/5
TrustpilotJoe was very helpful and knowledgable…
Joe was very helpful and knowledgable at the viewings and looking to book our place with him.
Thank you for taking the time to share your review. We are so pleased to hear about your positive experience and look forward to supporting you again in the future.
5/5
TrustpilotVery helpful and progressional team
Very helpful and progressional team. I spoke to Monica at Uni to Rent for my enquiry and she was fab! Lovely lady and well informed
Thank you for sharing your experience Aimee. We are thrilled to hear that our team was helpful and professional. If you need anything else, please do not hesitate to reach out to us.
5/5
TrustpilotRenting is straightforward
Renting is straightforward, transparent & the staff are beyond friendly, specifically Alisha!
Thank you for taking the time to share your review. We are so pleased that you found our team helpful and friendly, especially Alisha. We look forward to supporting you again in the future.
5/5
TrustpilotSuzanne has been exceptional for the…
Suzanne has been exceptional for the duration of our tenancy, so helpful and made our tenancy so easy for us!
Thank you for your kind words, Bethany. We are thrilled to hear that Suzanne has been so helpful and made your tenancy easy. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotExcellent service
Catie was lovely with me and my partner with looking for a property, Excellent service, super friendly.
Thank you for your review. We are pleased to hear that you and your partner found the property search excellent and that our service was super friendly. Thank you for your kind words again and we look forward to assisting you again in the future.
1/5
GoogleThe property manager we had was pretty much useless. We asked for an additional pair of keys to be cut to save us having to plan when the other person was going to be in which we were told we would have to pay for - turns out there was a …
Thank you for sharing your experience with us, Jay. We sincerely apologise for the lack of communication and support you experienced. It is disappointing to hear that we fell short of the high standards of service we aim to provide for all … More
5/5
TrustpilotMatt has been brilliant…
Matt has been super helpful brilliant experience so far! The rest of the staff have also been very helpful some great team working going on there!
5/5
GoogleMohammed was fantastic!!
Thank you for sharing your review with us Kate! We are thrilled to hear that Mohammed provided fantastic support. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotWorking with Lara Soars made the process easy
Lara Soars was super helpful during the moving out process making it seamless, provided prompt update every step of the way. Greatly appreciated.
Thank you for sharing your experience. We are glad to hear that Lara provided helpful and professional support throughout your moving out process. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotThanks Aleemah for your prompt and kind…
Thanks Aleemah for your prompt and kind support!
Thank you for taking the time to share your review and for your kind words for Aleemah. Your appreciation means a lot to us, and we look forward to continuing to build a trusted relationship with you.
5/5
GoogleI honestly can’t thank Sophia Oliver at John Shepherd Lettings enough. After five months of looking for a place and getting nowhere, I was feeling totally drained. Applications went in, but nothing ever came back. I started thinking it just …
Philip Liyayi, we're so glad that we were able to go above and beyond your expectations!
5/5
GoogleKelvin at John Shepherd provided excellent service when we came to collect our keys. He was friendly, professional, and very helpful throughout the process. He took the time to answer our questions and made everything straightforward and stress free. Really appreciated his great customer service and positive attitude. Thanks again, Kelvin!
Thank you for sharing your 5* review with us. We are delighted to hear that Kelvin provided you with great customer service throughout. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotGoing the extra mile!
I am not a tenant or landlord, but a neighbour of a property let by John Shepherd. There was an issue with a piece of broken furniture in which could be heard in my property, creating an awful consistent noise. This had been a long standing issue in which the previous lettings agent did not consider part of their remit, and were quite unhelpful. When I heard the property was now managed by John Shepherd, I called and spoke to Caitlin, Property Manager. She was extremely helpful, sorted the issue within a week and kept in contact with me throughout. It is rare that we give positive feedback and I believe we are all judged on how things are managed when things go wrong, which is why I am leaving this review. Thanks for your help, much appreciated.
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotAlisha Donaldson was extremely helpful…
Alisha Donaldson was extremely helpful and resolved all my issues
Thank you for your kind words, Brandon. We are delighted to hear that our team was so helpful and resolved your issues. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleSuper happy with the service I got from Sophia specifically. She made the whole process super quick and easy. Everything was clearly explained from the start, the holding fee and rent amounts etc., and she was always quick to respond and helpful with any questions I had. Got me ready to move in within a week!
Maria Rotside, thank you so much for your high rating!
5/5
GoogleEllie is such an amazing person. Made the whole process easy, transparent and smooth.
Thank you for your kind words, Ruth. We're thrilled to hear that Ellie made the process so straightforward and transparent for you. If you need anything else, please don't hesitate to reach out to us.
5/5
GoogleKatie has been an absolute star with helping me and my partner , made it all feel so easy, couldn’t thank her enough for her help. Highly recommend going and using John shepherd! :)
Thank you for your review and the lovely feedback, this has been passed onto Katie
5/5
TrustpilotHi really easy and straight forward to…
Hi really easy and straight forward to deal with. Had me moved in really quickly is what i needed. Thanks Jordan and the team. Xxxxxx
Thank you for your kind words. We are glad to hear that the process was easy and straight forward. We look forward to continuing to support you.
5/5
TrustpilotThe staff is very friendly and helpful
The staff is very friendly and helpful, support you in every way. Our letting agent Jordan is very patient and supportive.
Thank you for taking the time to share a review. We are glad to hear that Jordan provided you with reliable guidance and support. If you need anything further, please feel free to reach out to us.
5/5
GoogleI've found the process for gaining a tenancy for a flat via John Shepherd very easy, with each step being explained well. Katie has also been very helpful throughout, which is great as I'm a first-time renter, which has meant the process has been relatively stress-free and straightforward.
Thank you for sharing your experience, Max. We are delighted to hear that the tenancy process was easy and stress-free for you and that Katie supported you every step. If you need anything further, please don't hesitate to reach out to us, we are always happy to help.
5/5
GoogleHad a great experience with John Shepherd, very reliable letting agency. Everything was handled smoothly and efficiently, and I couldn’t be happier with how things turned out. A special thanks goes to Katie, she was absolutely fantastic, …
Prerak Chetan, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
TrustpilotPrompt support, explained everything in detail
As a first time buyer, the process seemed very tedious and overwhelming. However the agents (Madilynne and Natasha) made it easier by responding to the emails promptly and explaining the next steps at every step. They have been super helpful with something that is very exciting but also very anxiety-provoking!
Thank you for sharing your 5* review Hanan. We are so pleased of your experience working with Madi and Tash who were able to support you every step of the way. We appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotJessica was so helpful throughout my…
Jessica was so helpful throughout my process.
Thank you for your kind words, Daisy. We are thrilled to hear that both Jessica and Catie provided you with such helpful support. We strive to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.
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