Trusted Agent profile · Derby, Nottingham
Verified
★★★★★
1,618 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding service.
All the staff but especially Ellie were honest, thoughtful and kept me fully advised throughout my first experience of selling a property. Communication was prompt , returning my calls speedily, and chased up any queries I had. I would them again if I needed to and would highly recommend them to anyone selling a property.
5/5
TrustpilotGreat company!
Everybody was so kind and understanding! Such a quick process! I can’t wait to move into my new home!
Thank you so much for your review. We are thrilled to hear that you found our process quick and our team kind and understanding. Wishing you luck in your new home and we are here to support you in the future, if required. Thank you again!
5/5
TrustpilotKelvin Zakeyo was incredibly helpful
Kelvin Zakeyo was incredibly helpful, knowledgable and supportive throughout the whole process! Really happy with the service from him :)
Thank you for sharing your experience. We are thrilled to hear that Kelvin provided you with such helpful and professional support. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotLara's a great property manager
I moved in recently and my property manager Lara Soarswhite has been really helpful. They were some things that needed to sorted out, and she has been understanding and quick to respond with solutions.
Thank you for your review of our services. We are delighted that your experience has been of a high standard and Lara has provided a great service!
5/5
TrustpilotCatie was amazing
Catie was amazing, I had a great experience working with her.
Thank you for sharing your 5* review with us. We're delighted to hear that you found Catie to be amazing and helpful. Thank you again and if you need anything further, please feel free to reach out to us.
5/5
GoogleExcellent service from start to finish. Sophia was fast, professional, and very helpful in completing all the process with ease. I strongly recommend her to anyone looking for a place to rent.
Thank you for your review, we are pleased to hear that the service received is one that you would recommend
4/5
TrustpilotGreat Service!
All the team from John Shepherd were big help from the start. Ellie and Natasha successfully reselling our property on short notice was massive. Natasha Watkins was especially methodical at the end of the process to make sure this crossed the line. Cannot thank them enough.
5/5
GoogleKatie was very helpful during my tenancy swap and made sure everything goes smoothly
Thank you for sharing your experience, Omar. We are delighted to hear that Katie provided helpful support during your tenancy swap. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotCatie was a ⭐️ star
Catie was a ⭐️ star.
Thank you so much for taking the time to share your review for Catie and Paula!
5/5
TrustpilotChristina Tzemanaki from the compliance…
Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way. Kind Regards, Ruslana
Thank you for taking the time to share your review Ruslana. We are so pleased to hear of your experience working with Christina and that she prompt and helpful in addressing your request. We really appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotVery responsive staff
Caitlin is very responsive and tried to make sure we have a smooth move-in. Much appreciated.
Thank you for your review. We are glad Caitlin was helpful and communicative during your move-in. We appreciate your trust in us and look forward to assisting you again in the future.
5/5
TrustpilotTenill who works at the four oaks…
Tenill who works at the four oaks office has been amazing every time I have needed help and advice she's proven to be super helpful and efficient, always keen to speak with you. She is a credit to your team, many thanks for the help over the last month's especially. Cheers Mel Evason.
Thank you for sharing your positive experience. We are delighted to hear that Tenille provided such helpful and efficient support. We truly appreciate your kind words and value your feedback. Thank you again and we are here to support you should you require our assistance in the future.
5/5
TrustpilotMany thanks to Aleemah
Many thanks to Aleemah, who helped me to resolve the issue of parking tickets and parking fob actively.
Thank you for your review. We are glad Aleemah could assist you with your parking tickets and fob. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotThey are a very helpful branch
They are a very helpful branch, in particular the staff member named Faith was very friendly and polite and made the whole letting process straightforward and stress free
Thank you for your kind review, we will pass this feedback onto Faith
1/5
TrustpilotAppalling experience with John Shepherd
Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs.
Thank you for sharing your review with us however we are disappointed to hear about your experience and the distress caused. Please reach out to us directly so we can address your concerns and work towards a resolution.
5/5
TrustpilotSophia was exceptional
Sophia has been exceptional,professional and very helpful in all events leading to my family occupying 29 Shepton crescent.
Thank you for sharing your experience. We are delighted to hear that Sophia provided professional and helpful support throughout your journey. If you have any further questions or need assistance, please feel free to reach out to us.
5/5
TrustpilotGood communication
Catie at Derby has been very helpful
Thank you for your review Devan. We are so pleased to hear of your experience with Catie. delighted to hear that Catie has been so helpful. We appreciate your feedback and look forward to assisting you again.
5/5
TrustpilotOur current property manager
Our current property manager, Reemi Yasmin, has been e real addition to the team. Previously I have had some managers taht have not communicated well, but Reemi always replies to my emails, explains situations clearly and succinctly and I feel she genuinely does want to help me as a landlord
Thank you for sharing your review with us. We are delighted to hear of your experience working with Reemi and we are so pleased to hear that she has gone above and beyond to support you. We appreciate your recommendation and look forward to continuing to support you.
5/5
Trustpilot5* from Adam
I can't thank Adam Weaver at John Shepherd enough for the support he provided throughout my tenancy. From the very beginning, he was always friendly, professional, and approachable, making the whole experience straightforward and stress-free.
5/5
TrustpilotHighly recommend
they made the process very fast , was very good at keeping in contact within a couple of hours got everything we needed and was consistent with emails and checklists to make sure we was prepared to move , very happy with this company and would highly recommend .
Thank you for sharing your experience, Bobbie. We are delighted to hear that our team provided reliable guidance and was helpful in keeping you informed throughout the process. Your recommendation means a lot to us, and we appreciate your trust in us.
1/5
TrustpilotAvoid John Shepherd at all cost!
If you looking at letting with John Shepherd I would seriously think twice! firstly it is really hard to get through, secondly the attitude on the receiving end is not friendly at all! The service is appalling and very disappointing. There is no compassion in the way things are and have been handled and dealt with. My shower broke on a Friday and I was assured someone would come out on the evening or Saturday morning. I have had to pay someone privately just to come out and take a look. John Shepard maintenance have then had the cheek to email me Monday PM after their lovely weekend to see if I can send further information re the shower. They just can’t get the basics right! My landlord is a brilliant person who has been very supportive and has now questioned why he has trusted his property in their hands. We have had nothing but trouble. They are keen to take the rent upfront but the assistant from them had been shocking. I would never recommend this letting agency to anyone. They have caused me nothing but stress. I have had to make alternative plans which has not only added extra costs but ruined my weekend. I am very disappointed feeling let down and disheartened. I hope they can understand how this has made me feel and other people who have been in this situation. My question is how would they feel and respond in my situation.
5/5
TrustpilotCatie was very friendly and…
Catie was very friendly and knowledgeable about the property I viewed.
We are happy to hear of your wonderful experience with Catie at the viewing you had. Thank you so much for sharing your positive feedback.
5/5
GoogleSophia was our agent and she was really responsive, polite and helpful. We found John Shepherd to be responsive and helped us with a quick turn around …
Thank you for your review of our services Sam, they are very much appreciated and have been shared with the team. Wishing you well in your new home! 😀 …
5/5
TrustpilotPositive Experience
A shout out to Ross who is awesome! He’s so responsive, fixes any issues super fast, really helpful, friendly, and professional. He’s a great partner to work with and a great ambassador for John Shepherd.
Thank you for your review of our services Rachel, much appreciated! Your feedback has been shared with Ross!
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