5/5
GoogleWonderful service thank you Katie Walters
Agent replied · 2 May 2026
Thank you for your kind words. We are thrilled to hear you received wonderful service. If you need anything further, please don't hesitate to reach out.
Trusted Agent profile · Derby, Nottingham
Verified
John Shepherd Derby reviews
★★★★★
1,618 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Derby
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Google2/5
GoogleNot Recommended. Spent 2 years living in a rented property through them but they were never able to fix any issues I reported or even the surveyor reported during 2 years. After I left the house they even deducted my security for the same things I reported to fix. Hightly unprofessional.
Agent replied · 23 June 2026
Thank you for sharing your experience. We sincerely apologise for the issues you faced during your time with us. We would love to ensure that we rectify any issues and ensure that your experience moving forward is positive. Please do reach out to us directly so that we can discuss further with you. Thank you.
5/5
TrustpilotSophia was great and really helpful.
Agent replied · 11 May 2026
We are happy to hear that you had a great experience and that Sophia has been great. Thank you for your positive feedback!
5/5
TrustpilotI had an issue with my shower
I had an issue with my shower, and Sam Richards from John Shepherd Burton on Trent was extremely helpful throughout the whole process. They responded quickly, arranged everything smoothly, and made sure the repair was handled without any hassle. Their professionalism and clear communication made what could have been a stressful situation very easy. I really appreciate the support and would highly recommend their service!
5/5
TrustpilotI rent my property with John Sheppard…
I rent my property with John Sheppard and I have always found Tina Margetts to be of great help. She responds quickly and takes care of my property well. They take great care in managing the property for me and looking after the tenants well.
Agent replied · 7 July 2026
Thank you for taking the time to share your 5* review with us. We are delighted to hear that Tina has been so helpful and communicative in managing your property. Thank you for your recommendation and please reach out if you need anything further; we are here to help.
5/5
TrustpilotGreat experience!
Must say, fantastic experience being a tenant under John Shepherd, very responsive and helpful. Recognition must be given to the agent handling our property, has been absolutely fantastic, thank you, Geeta for all your hard work and dedication!
Agent replied · 21 August 2026
Thank you Mr Alam for sharing your fantastic experience with us. We are delighted to hear that Gita has continually provided you with such helpful and professional support. We appreciate your recognition and look forward to assisting you in the future.
5/5
GoogleI wanted to thank Sophia, Katie and Laura so much! Everyone at the office are extremely helpful and supportive and genuinely understand how stressful viewings and moving out is. Thank you so much for all your help.
Agent replied · 17 July 2025
we're glad you had such a wonderful experience with us! We will ensure Sophia, Katie and Laura are informed.
1/5
TrustpilotPoor customer service
Poor customer service. Haven’t had a working fridge for a month and wasted over £100 of food which they won’t compensate. I was told on viewing I would get a parking space and didn’t. Rent is overly priced for this small space apartment. Overall not happy with this service. I’ve had a really hard time during my move. Recurrent letters for electric bill which wasn’t paid before moved in. No one seems to know what they’re doing. First time moving out and I’m really disappointed and can’t wait till the lease ends.
Agent replied · 8 May 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
GoogleI appreciate Chino for helping us view a home which has now become our home for me and my partner it would’ve not been an easy decision if it wasn’t for him. 🙌
Agent replied · 16 September 2026
Thank you for sharing your wonderful experience Suriya. We are thrilled to hear that Chino provided the helpful support you needed in finding your new home. Our team is dedicated to offering reliable guidance and building lasting relationships. We appreciate your recommendation and wish you all the best in your new home.
5/5
TrustpilotCustomer Service
I had some problems in the past with various personal but having my account overseen by Christina Williams things have changed dramatically. Throughly professional and nothing has been too much trouble. Extremely easy to deal with and a pleasant manner. Thank you
Agent replied · 20 July 2026
Thank you for sharing your experience, Edward. We are delighted to hear of your experience working with Christina and that we have been able to resolve all queries for you. We appreciate you taking the time to share your review and we look forward to supporting you again in the future.
5/5
GoogleI’m very happy with the service. Sophia was incredibly helpful and responsive throughout the entire process. She guided me step by step, which made everything smooth and stress-free. I would definitely recommend her. Many thanks!
Agent replied · 3 August 2025
Hi Abrar, thank you for your kind review. We will ensure that Sophia is given the feedback!
5/5
TrustpilotA big thank you to Lara at JS Colmore…
A big thank you to Lara at JS Colmore Row for dealing a late payment issue with the tenant in my rental property.
Agent replied · 26 November 2025
Thank you for your review of the service received, much appreciated! We are delighted to hear that the service received is the service expected!
5/5
TrustpilotI have been renting with John Shepherd…
I have been renting with John Shepherd for a few good years now but my experience with Megan Johnson has been nothing less than a 5 star service. She’s has helped me through all the procedures patiently and taking utmost care. Thank you for your service Megan!
5/5
GoogleCallum is fantastic ⭐️
Agent replied · 2 May 2026
Thank you for your kind words, Harry. We are thrilled to hear that you found Callum to be fantastic. We look forward to supporting you again in the future.
5/5
TrustpilotElisha has been very helpful
Elisha has been very helpful, coordinates and answers any queries promptly and thoroughly
Agent replied · 19 February 2026
Thank you for your kind words, we are glad to hear that Elisha has been so helpful and communicative. We appreciate your feedback and look forward to assisting you again.
1/5
TrustpilotIncapable of good service
It never ceases to amaze me of the repellent repugnant nature of estate agents when you ring or email. The worst of these by a country mile is John Shepherds and it’s apparent regardless of which branch you use! Haven’t spoken to them for 20 years due to bad service received previously but did today on someone else’s behalf and they’re even worse than last time! It’s a people business & EVERYTHING revolves around the quality of your customer service, who on Gods green earth trains these people!
Agent replied · 23 August 2025
Thank you for your review Simon, can we please request that further details are provided to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd
5/5
TrustpilotGood estate agent.
As a landlord my experience with John Shepherd has been very good, the staff are very polite and easy to talk to. Mia Cornwall the area manager she has been very helpful and professional with all aspects of my queries.
Agent replied · 25 July 2026
Thank you for sharing your lovely review Debbie. We are so pleased to hear of your experience and the support that you have received from your property manager Mia. We appreciate you taking the time to share your recommendation and we look forward to continuing to support you.
5/5
TrustpilotAmazing service from Kelvin Zakeyo
My agent was Kelvin Zakeyo. He had great customer service and communicated very well throughout the process. He had the patience to take me through every property and was very helpful in navigating my city of interest. I would 100% recommend using this company, especially Kelvin!
1/5
TrustpilotRefused Viewings Despite Evidence of Affordability and Guarantorcted John Shepherd to enquire…
I contacted John Shepherd to enquire about renting after being made redundant last year. My income position is non-standard because I have a mix of PAYE income, redundancy payment and self-employment income. I explained that I had evidence of funds, could provide supporting documentation and also had a guarantor.
Agent replied · 27 May 2026
Thank you for sharing your experience, Sarah. We sincerely apologise for the response you received regarding your rental enquiry. We understand how upsetting it is when your circumstances are not considered fairly. We strive to provide reliable guidance and will review your case further to ensure you receive the tailored support you deserve.
1/5
TrustpilotFraudulent claim of debts
John Shepherd are pursuing false debts. They refuse to provide explanation of the charge and have initiated legal action against me with no explanation or calculation of the claimed debt. They also have the wrong information of my current address and thus I don't believe anything they claim is legitimate. They have refused communication and involved debt collection for a fee that does not exist. Incompetent, dishonest and greedy.
Agent replied · 5 December 2025
Thank you for your review Joe, could you please share property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.
5/5
TrustpilotConsistently good and professional service
We've been renting a property through this agency for the last 5 years. Tina's work has been consistently good, professional, and clear at every stage. We've had nothing to complain about throughout our tenancy. Highly recommended for their straightforward and reliable service
Agent replied · 9 July 2026
Thank you for your review Erick. We are delighted to hear that Tina has provided you with consistently professional and reliable service. Our team strives to offer helpful and communicative support to all our tenants. We appreciate your recommendation and look forward to continuing our relationship with you.
5/5
TrustpilotOutstanding service from Tina Margetts
Outstanding service from Tina Margetts. She was proactive, professional, and went above and beyond to help me. I am very satisfied with the experience and would definitely work with her again.
Agent replied · 19 September 2026
Thank you for sharing your experience Surya. We are thrilled to hear that Tina provided you with proactive and professional support. It's wonderful to know you felt well cared for. Thank you again for your recommendation and we look forward to working with you again in the future.
5/5
TrustpilotAbbie Clark and Kevin Healey have both…
Abbie Clark and Kevin Healey have both been so helpful over the past few weeks while I have been trying to get some maintenance issues fixed. A great team
Agent replied · 30 September 2026
Thank you for your kind words Vicky. We are thrilled to hear that Abbie and Kevin provided you with such helpful support and we were able to resolve your maintenance issues efficiently. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotProfessional Property Management
Over the last year Alisha Donaldson at John Shepherd Estate agents has managed our rental property in Harborne. She has been the ultimate professional, always replying promptly to our questions and requests, and successfully managing multiple complex maintenance issues.
Agent replied · 24 July 2026
Thank you for sharing your experience, Glyn. We are delighted to hear that Alisha has been so professional and helpful in managing your property and that we have been great with our communication throughout. We appreciate your recommendation and look forward to continue to work with you.
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