Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotStay away from this company.
Looking back over the years, I am saddened to think how long we left our apartment in the hands of John Shepherd. With one or two exceptions I will not name for fear of embarrassing them, the people we dealt with were slapdash and unreliable, costing us money and creating unnecessary levels of stress. Worst of all, despite promises to "investigate and get back to you," our attempts to pursue complaints up the management chain led only to our subsequent messages being ignored. My advice would be to stay away from this company.
Julian · 26 June 2025
Agent replied · 7 July 2025
Julian Edge, we truly appreciate your honest feedback. If you can email birmingham@johnshepherd.com in connection with the property and your details we will look into these issues for you.
★★★★★ 5/5
TrustpilotBrilliant Reemi
I carried out some work or John Shepherd and had the pleasure of liaising with Reemi who was an absolute delight. She organised and liaised with the tenant and landlord making the booking extremely straightforward for us.
Zenith · 6 July 2026
Agent replied · 9 July 2026
Thank you for sharing your review with us. We are so pleased to hear that Reemi has supported you and made everything straight forward. Our team is committed to providing reliable guidance and tailored support. We appreciate your trust and look forward to working with you again.
★★★★★ 5/5
TrustpilotMonica and Kelvin were super helpful. Wonderful people!
Monica and Kelvin were super helpful.
Lena · 27 February 2026
Agent replied · 3 March 2026
Thank you for sharing your experience with us. We are delighted to hear that Monica and Kelvin were so helpful. We appreciate your kind words and look forward to assisting you again.
★★★★★ 5/5
GoogleWas helped by Sophia, so lovely and friendly! Super helpful and efficient showing me the property and made my move into the property simple and hassle free.
Grace · 15 August 2025
Agent replied · 23 August 2025
Thank you for your review Grace, we are pleased that you are happy with the service received! Your feedback has been shared with Sophia 🙂 …
★★★★★ 5/5
TrustpilotWith a very helpful and focussed…
With a very helpful and focussed approach in dealing with a couple of longstanding repair issues, Dil Gedhu showed her ability to drive things forward in the interests of John Shepherd`s tenants. Thank you, Dil.
Alison · 16 July 2026
Agent replied · 20 July 2026
Thank you for your kind words, Alison. We are pleased to hear that Dil's professional and helpful approach made a difference in resolving your repair issues. We really appreciate your recommendation and remain here for support whenever you need us.
★★★★★ 5/5
GoogleBig thankyou to Holly for saving the day! We had some difficultly with our landlord and was put into an unfortunate situation, however Holly did her absolute best to help and managed to ease things for us! ❤️
Jessica · 22 June 2026
Agent replied · 2 September 2025
Thank you for sharing your experience, Jessica. We are delighted to hear that Holly provided such helpful support during a challenging time. We thank you for your time in sharing your review and look forward to supporting you again in the future.
★★★★★ 1/5
TrustpilotTassi, but worse
Since Tassi was bought out by John Shepherd, my experience with them has gone rapidly downhill. Maintenance requests and contact form submissions are not actioned, phones are never answered, and if you even get in contact with someone through previous correspondence or guessing their new email address, they'll just stop responding when you've asked them questions.
Jack · 10 July 2024
Agent replied · 13 July 2024
Thank you for your review and we are sorry to hear of your recent experiences. We would welcome further information on your review, and would politely request that you write into the Property Management Director, Chris Blick on chris.blick@johnshepherd.com so further investigations can be conducted.
★★★★★ 5/5
TrustpilotGreat service
Great communication with all the ladies in Lettings, kept us up to date every step of the way. Always friendly & helpful.
Adrian · 6 October 2026
Agent replied · 7 October 2026
Thank you for your kind words Adrian. We are delighted to hear that our team was communicative and provided reliable guidance throughout your experience. Our goal is to offer professional and helpful support, and we appreciate your recognition of our efforts. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotPauline The Shining Star
Pauline is The Shining Star .
MARIO · 18 February 2026
Agent replied · 20 February 2026
Thank you for taking the time to share such a lovely review. We are so pleased to hear that Pauline provides you with fantastic customer service. We look forward to continuing to support you.
★★★★★ 5/5
TrustpilotPrompt, clear and open communication
Katie Walters was my agent,
Ryan · 26 February 2026
Agent replied · 28 February 2026
Thank you for sharing your experience with us, we are so pleased to hear. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotSuper impressed!
I had Kelvin sort out my rental property, all the way from aiding with viewings to ensuring our contract process was as quick and efficient as possible when working to our short notice timings. I could not have asked for anyone better! He was amazing at communicating with us throughout the process and went above and beyond to make this sure this was the best experience possible, big shout out to him!
Sophie · 5 September 2025
Agent replied · 6 September 2025
Thank you for your review Sophie, much appreciated. The feedback has been shared with Kelvin. Wishing you all the best in your new home. 😀
★★★★★ 5/5
TrustpilotAleemah Aziz
Aleemah Aziz - A true legend and a star! Always patient, professional and helpful with any challenge that may randomly pop up.
Marlon · 5 October 2026
Agent replied · 6 October 2026
Thank you for your fantastic feedback! We are delighted to hear that Aleemah has been so helpful, professional and supportive. We will be sure to share your kind words with her. Thank you for your 5-star review!
★★★★★ 5/5
TrustpilotSimply the best!
As a contractor working along side Beth, is fantastic. She has her landlords and tenants best interests at heart, from small quotes to full renovations. You're in safe hands with her. Looking forward to growing our company along side working with her! Thank you.
CC · 6 May 2026
Agent replied · 11 May 2026
Thank you for sharing such a lovely review. We are so pleased to hear about your positive experience working together with Beth and look forward to continuing our collaboration.
★★★★★ 5/5
TrustpilotExtremely fast service and very clearly…
Extremely fast service and very clearly communicated what steps I needed to take. Kelvin was incredibly helpful, would recommend everyone is seen by him if possible!
RM · 11 August 2025
Agent replied · 14 August 2025
Thank you for your review!
★★★★★ 5/5
TrustpilotI’m writing this review to commend…
I’m writing this review to commend Christina. My experience with her was awesome, he has a good customer relations, and responds to my queries with great enthusiasm and quick feedback. She’s so helpful and good at what she does.
Bolaji · 10 June 2026
Agent replied · 16 June 2026
Thank you for your kind words, Bolaji. We are thrilled to hear that Christina provided you with such professional and helpful support. We appreciate your feedback and look forward to assisting you again.
★★★★★ 1/5
TrustpilotBe warned and stay well away
Be warned and stay well away. For context, they were advertising apartments in a block and we were told not to be concerned about the flat number itself when signing the paperwork as they're "all exactly the same" and are going quicky so the number you are given may differ depending on the time the contract is drawn. Here is a drafted email which sums up my experience:Hi [John Shepherd Property Manager]Previously, I had been lied to about the property through the false-advertising as well as verbally (with the property being advertised/listed online as having 2 bathrooms, being told I am paying for two bathrooms, being shown 2 bathrooms during the viewing, but being given a number 7, a flat I was never shown with 1 bathroom on move-in day) but for which I have not pursued legally due to the contract stating flat 7 at the time of signing and for the sake of minimising stress. I did already bring this up on move-in day, first via phone-call and then via email to one of your colleagues.The advertising, as well as the organisation told me I would have on-site parking. You are now accepting that this too was another example of false advertising and mis-selling as my particular landlord for the property you chose to give me in the end does not have a parking space associated. This again shows a lack of transparency and that all the flats are not the same misleading me again.I have attempted to be extremely reasonable despite the opaque responses and misinformation involved, and find myself being pushed into taking further action.I know you may not personally have been involved some of what I have mentioned above, however you are managing the property and representing your organisation.Please also let me know in writing if there is nothing further you are willing to do as an organisation to resolve the matters stated above without the involvement of external parties.Kindest regards,[Name hidden]
IbnNM · 6 November 2024
★★★★★ 5/5
TrustpilotHave been renting for 7 years using…
Have been renting for 7 years using this agency, always my point of contact being Gita Patel, who’s been extremely supportive whatever the circumstance. Highly recommend their services.
Thank you!
Ina · 11 August 2026
Agent replied · 14 August 2026
Thank you Ina, for sharing your wonderful experience with us. We are delighted to hear that Gita has been such a supportive point of contact for you throughout. We appreciate your recommendation and look forward to assisting you further.
★★★★★ 1/5
TrustpilotOur experience at the end of our…
Our experience at the end of our tenancy was extremely frustrating and disappointing. We were faced with significant proposed deductions from our deposit for cleaning and full redecoration, even though the original check-in report clearly documented existing marks, chips, and general wear and tear throughout the property.
Jilsho · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your experience. We sincerely apologise for the frustration and disappointment you faced at the end of your tenancy. We strive to provide reliable guidance and transparent communication, and we apologise that we have fallen short in this instance. Please feel free to reach out to us directly to discuss your concerns further; we are here to help.
★★★★★ 5/5
TrustpilotLeah M from the Mere Green office- what…
Leah M from the Mere Green office- what can I say!! She has been the epitome of good customer service!! I can say that she does what she says she will do , when she says she will do it; keeps you updated, even if the news isn’t brilliant; is professional but very approachable.
Jules · 11 February 2026
Agent replied · 16 February 2026
Thank you for sharing your experience with us. We are so happy to hear that Leah provided you with reliable guidance and turned a challenging situation into a positive outcome. We strive to be professional and communicative, and it's wonderful to know that Leah's approach has made a difference for you. We look forward to continuing to support you!
★★★★★ 1/5
Googleif i could rate 0 stars i would. communication is non existent until you have to go into the branch and speak to somebody in person. they have no problem reaching out when they want money though. staff are passive aggressive, condescending, …
Kira · 8 May 2026
Agent replied · 9 October 2025
Hi Kira, thank you for your review. Can we please request that full details are sent to lily.johnson@johnshepherd.com to investigate the extent of the issues raised as soon as possible. Thanks, John Shepherd
★★★★★ 5/5
TrustpilotVery pleased with the service!
As a tenant, I have recently reported two issues. I am very pleased with the support from Christina Tzemanaki at John Shepperd, who was highly efficient, professional, always available, and communicative. Their contractors were also professional and communicative. All the issues were dealt with swiftly. I strongly recommend this company to any tenants.
Mr · 18 February 2026
Agent replied · 20 February 2026
Thank you for sharing your experience. We are delighted to hear that Christina provided you with professional and helpful support. We appreciate your recommendation and are here for any further assistance you may need.
★★★★★ 5/5
TrustpilotThomas Francis attended to me from the…
Thomas Francis attended to me from the first day I contacted the letting agency with a warm and kind approach. He is very professional and guided me through with so much honesty, highly recommended.
Charles · 11 July 2026
Agent replied · 15 July 2026
Thank you for sharing your experience Charles. We are delighted to hear that Thomas provided you with professional and reliable guidance and able to provide you with such great support throughout your journey. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotGreat Team
I had a wonderful experience whilst renting with the team at the Sutton office, Mia, Abbie, Adam, Tenille, Christina and Callum all went above and beyond to assist with any issues we had.
Raymond · 17 July 2026
Agent replied · 20 July 2026
Thank you, Raymond, for sharing your wonderful review for our Sutton team. We are delighted to hear that Mia, Abbie, Adam, Tenille, Christina, and Callum provided you with such helpful and professional support. We really appreciate the recommendation and hope to work together again in the future.
★★★★★ 5/5
TrustpilotExcellent property management services
Excellent property management services. Detailed, fair, relaible and effective. Most recently Reemi who acted professionally in the best and fair interests of both myself as landlord and the tenants during the check out process.
J · 10 July 2026
Agent replied · 14 July 2026
Thank you for your kind words J. We are so pleased to hear of your experience working with Reemi and that we have gone above and beyond to support you through your journey. We appreciate your recommendation and we remain at your disposal for any further assistance you may need.
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