Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHarry Moore was the reason for my 5star…
Harry Moore was the reason for my 5star rating.Harry was the complete professional in every way.Having dealt with agents up and down the country Harry stands out head and shoulders.Attention to detail speed of response advise and sheer determination to see the sale through
John · 22 October 2024
Agent replied · 1 November 2024
Thank you for sharing such a wonderful review! We’re thrilled to hear that Harry’s professionalism, attention to detail, responsiveness, and commitment made such a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 1/5
GoogleNo idea how these guys are still in business. Its impossible to get anyone to answer the phone and your lucky if you get a response to an email within a week.
Micael · 24 June 2026
Agent replied · 25 June 2026
Thank you for sharing your review Micael. We are sorry to hear of your experience and the difficulties you have faced in reaching us. Please feel free to contact us directly so we can address your concerns and rebuild your trust moving forward.
★★★★★ 5/5
TrustpilotGreat service
Tina is my property manager - excellent, responsive and empathetic!
Vishnu · 26 November 2025
Agent replied · 29 November 2025
Thank you for your review of the service received. Your feedback has been given to Tina 🙂
★★★★★ 1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Merin · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
★★★★★ 1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Merin · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
★★★★★ 5/5
TrustpilotGreat Service
Sue Birch has looked after my properties for a few years. Just wanted to give a shout out to her professionalism looking after the properties. Nothing is to much trouble, sorts out any concerns the tenants have or any concerns I have swiftly and professionally.
Paul · 17 March 2026
Agent replied · 20 March 2026
Thank you for your kind words. We are glad to hear that Sue has been so helpful and professional in managing your properties. If we can be of any further support, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotWe are very happy with John Shepherd's…
We are very happy with John Shepherd's property management team, a new boiler was installed promptly and with no hustle. Alisha Donaldson, Property Manager, is always helpful and keeps us informed.
Jim · 30 June 2026
Agent replied · 1 July 2026
Thank you for your wonderful feedback! We are so pleased to hear of your experience working with Alisha. We really appreciate your recommendation and look forward to working with you again in the future.
★★★★★ 1/5
GoogleFirst time buyer of an apartment and having had the displeasure of dealing with John Shepherds as the estate agent for the property. The agent assigned to liase with the apartment was not helpful and barely knew anything about the property. …
Martin · 8 April 2026
Agent replied · 16 March 2026
Thank you for sharing your review. We sincerely apologise for the experience that you have faced, it's disappointing to hear. We value open communication and would appreciate the chance to discuss this further with you.
★★★★★ 5/5
Trustpilot5 Stars
I have been a landlord and contractor for Tracy for many years. She's trustworthy and honest which is essential in the lettings game.
Expert · 22 August 2026
Agent replied · 25 August 2026
Thank you for taking the time to share your review for Tracy and for trusting in us over the years. We pride ourselves on being trust worthy and honest within the industry and are glad to hear of your positive experience working with us. Thank you again and we look forward to supporting you further.
★★★★★ 5/5
TrustpilotReally happy with the customer service…
Really happy with the customer service from Lara, was able to get an appointment to get my fire alarm fixed.
Meme · 9 September 2026
Agent replied · 15 September 2026
Thank you for your kind words Meme. We are really pleased to hear of your experience with Lara and we are glad we were able to resolve your fire alarm issue quickly. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotEllie & matt thank you excellent…
Ellie & matt thank you excellent service. I was struggling to sell my house and you guided me through.Thank you so much. Okay
Maskeen · 20 August 2026
Agent replied · 25 August 2026
Thank you for your kind words Maskeen. We are delighted to hear that our team including Ellie and Matt provided professional and helpful guidance to make a difference in selling your house. We appreciate your recognition and wish you all the best with your move and your next chapter.
★★★★★ 5/5
TrustpilotSophia has been so helpful from day…
Sophia has been so helpful from day one. She understood everything I needed and was so quick to help me secure a flat. Communication has been great and lovely customer service. Thank you.
Charlie · 6 February 2026
★★★★★ 5/5
GoogleAcaboom has been a great addition to our client journey, helping us present our services in a more engaging way. The team is always helpful and quick to respond whenever we have questions. It’s a reliable tool that supports our day-to-day work and adds real value to our process.
Bourne · 8 September 2025
★★★★★ 1/5
TrustpilotRude and stuck up
Every time i have any contact with these people especially the solihull branch they are totally rude and obnoxious
Delina · 11 September 2026
Agent replied · 15 September 2026
Thank you for sharing your review with us, Delina. We are very sorry to hear that your experience has not met expectations and that our communication has fallen short. Unfortunately, we have been unable to locate your details within our system. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns.
Please could you contact usdirectly at laura.heaven@johnshepherd.com so that we can investigate this further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.
★★★★★ 5/5
TrustpilotPrompt to my request and always finding…
Prompt to my request and always finding lasting solutions too
Especially to Gita , my property Manager.
Thank You .
Olanike · 3 September 2026
Agent replied · 5 September 2026
Thank you Olanike for your kind words. We are delighted to hear that our team, especially Gita, has been helpful and communicative in finding lasting solutions for you. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
GoogleI would like to sincerely thank John Shepherd for the excellent service in helping me secure an apartment.
I am especially grateful to Sophia and Holly & Katie for their outstanding support. Their dedication, prompt responses, and attention to detail ensured I found the perfect apartment so quickly. Their efforts truly went above and beyond my expectations.
I would highly recommend Johan Shepherd services.
Faisal · 15 March 2025
★★★★★ 5/5
TrustpilotThank you Tina
Tina is always helpful, efficient and friendly! Thank you!
Angela · 20 November 2025
Agent replied · 11 November 2025
Thank you Angela for your lovely feedback
★★★★★ 5/5
TrustpilotFaye Nichols
Faye Nichols managed to sort out/respond to 2 items of concern for which I had received NO response from the 2 parties I had messaged.
Hazel · 31 July 2026
Agent replied · 4 August 2026
Thank you for sharing your experience, Hazel. We're delighted that Faye was able to address your concerns and get them resolved quickly, despite your challenges prior. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotMandi Thandi
Mandi Thandi, exceptional service. I had a query about our deposit return and she was able to deal with the request, promptly. Thank you so much for your help and assistance in this matter. I highly recommend.
Liam · 5 May 2026
Agent replied · 11 May 2026
Thank you for sharing your review. We are so glad that Mandi was able to support you and you received exceptional service and a prompt resolution regarding your deposit return. We appreciate your recommendation and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotBeen a tenant with John Shepherd for…
Been a tenant with John Shepherd for over 7 years with no issues and recently moved into our second property with them, any repairs have always been dealt with promptly and efficiently, and staff always respond quickly and couldn’t be more friendly or helpful. Sam at Burton branch is amazing, extremely trustworthy and genuine and always willing to help as best as she can. Can’t fault anything.
Emily · 11 August 2025
Agent replied · 16 August 2025
Many thanks for your review, Emily. Your feedback will be given to the team and is much appreciated!
★★★★★ 5/5
Trustpilotgreat experience with Ellis
I had a great experience with Ellis, he was really helpful with sorting out my room and handled everything in a very professional manner, he was quick to solve issues and made the whole process smooth and less stressful, really appreciate all his help, thank you Ellis!
Shai · 18 September 2025
★★★★★ 5/5
TrustpilotExcellent service at John Shepherd
I have been with John Shepherd for a number of years and I have always found them to be completely efficient and reliable. They respond immediately when there is something to be dealt with and then deal with it! I have always been happy with the contractors they use. They take things seriously. I am currently dealing with Lara Soars at she has been very easy and pleasant to deal with, as well as being super efficient and responsive. We have never had a bad experience with any member of staff we have dealt with.
Hilary · 30 January 2026
★★★★★ 5/5
TrustpilotTrinity Cottage -Maisie has been particularly helpful in…
Maisie has been particularly helpful in arranging access with our tenant for repairs to Trinity Cottage in Knowle. Very prompt response to my emails and queries....cheerful and efficient - a great combination!
Sue · 29 January 2026
★★★★★ 2/5
TrustpilotDismissive discriminatory culture
I think the culture in this company must be bad in order to explain the way Im being messaged like I’m in a WhatsApp group with a system that is so impersonal and inaccessible to my blind husband. I strongly dislike the attitude of suspicion that seems to be held against tenants as there’s a dismissiveness at every turn. I’ve had threatening emails like I’m desperate to break the terms of my tenancy or I’m told things will be happening in the place where I live with my family whether I’m there or not like wanting to be present in my own home when repairs are being done is something no one wants to do?!! I feel there’s a real discriminatory attitude going on where tenants are assumed to be unreliable untrustworthy and unimportant. I’ve also been micromanaged about appointments for the repairs! I don’t want to live like this when the house was under xaxct lettings they had a much more personal response and they actually cared about making your home safe place to enjoy living at John Shepherd you are treated like you’re a drain not happy at all.
NICOLA · 28 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
