Trusted Agent profile · Derby · Nottingham
Verified
★★★★★
1,618 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
Part of John Shepherd, see every office.
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotWonderful experience with the team at…
Wonderful experience with the team at the Sutton office fantastic team! Adam, Abbie, Mia, Jenna, Kevin, Callum, Tenille and Christina.
Thank you for your wonderful feedback. We are thrilled to hear you had a fantastic experience with our team in our Sutton office. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotGreat Support
Have had a great experience with Christina Tzemanaki from JohnShepherd, always responding quickly and solving our issues as soon as possible, often the same day and getting any fixes needed at our property sorted swiftly and with great communication
Thank you so much for your review. We are thrilled to hear about your great experience with Christina Tzemanaki and her reliable support in resolving issues swiftly. We look forward to continuing to provide you with quality support in the future.
5/5
TrustpilotCustomer service
Lara’s customer service has been excellent. She responds quickly, gives in-depth information, is happy to help with any further queries and is polite and professional.
Thank you for sharing a 5* review. We are so pleased to hear about the excellent service you received and that Lara was able to assist you thoroughly and professionally and ensure that your queries are resolved efficiently.
1/5
GoogleUPDATE IM STILL WAITING FOR REPAIRS! ABSOLUTELY DISGUSTING UPDATE- STILL AWAITONG REPAIRS 14 MONTHS LATER. Still waiting for repairs i reported in October, happy to contact me when they put my rent up but won't fix any problems, disgusting. …
Chloe, we regret to hear that you had this experience with us. Please email nottingham@johnshepherd.com with your details and the property address and we will look into this matter.
5/5
GoogleKelvin and chino was amazing really helpful. They deserve to be managers at this point. And a raise
Thank you for your kind words Zack. We are thrilled to hear that Kelvin and Chino provided such helpful support throughout your experience with us and we will ensure this gets shared for recognition!
5/5
GoogleSuch a good service. Sophia made the tenancy process smooth and stress-free by being helpful, responsive, and clear at every step. Highly recommend!
We appreciate your positive review about your recent experience with us!
5/5
TrustpilotI am really impressed by the service…
I am really impressed by the service provided by Lara Soars-White today. Immediate response to my query and then sorting out what I needed swiftly.
Thank you so much for your review, we really appreciate you sharing your positive experience. We are delighted to hear that Lara provided such an immediate and swift response to your query. Thank you for your kind words and we look forward to supporting you again in the future.
1/5
TrustpilotAvoid John Shepherd Agency, Unfair, Unethical & Exploitative
I had a very disappointing experience with this agency. I would give them 0 stars if that rating was available.They seem to work only for the landlord and completely ignore tenants. After our tenancy ended, they imposed unreasonable charges without listening to us at all.
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
5/5
TrustpilotHuge huge huge thanks to John Shepherd…
Huge huge huge thanks to John Shepherd for this smooth transition to finding a new home! Megan has been an absolute star, making this somewhat daunting process so much easier and more comfortable! Despite my many questions, she's always been on hand to help quickly and efficiently! It's been a really positive experience thanks to her and I've found a fantastic new home. I've moved a few times before but John Shepherd really have been the most supportive agents I've come across so genuinely thank you.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotJohn Shepard have been very supportive…
John Shepard have been very supportive and helpful. Megan who I had a viewing with for a property I now live at has been truly helpful, friendly and understanding. I was looking for a place asap and she managed to get a lot sorted for me & I moved in within 2 weeks of viewing. The property was clean, furnished & well looked after. Megan is also very polite and helpful as well as other staff members at John shepherd. A great environment with very polite staff and great customer service. I would definitely recommend :)
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotReview
I have almost finished my rental process with John shepherd and I have been very impressed and satisfied with the process from start to finish. Brendan Pearce in particular did my viewing and has assisted me throughout the whole process. I knew what was next and was completely at ease with what to expect and what I needed to do so I had a smooth process and minimal stress. Everything was dealt with in a timely manner and I felt that Brendan genuinely wanted to secure me the tenancy and always a pleasure to talk to! Would highly recommend
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotWe have dealt with Megan through this…
We have dealt with Megan through this whole process of getting our 1st apartment. Its been difficult for us as I am moving country and Megan has been a great help showing us different places when we only had limited time available. When we found the apartment we wanted she was straight on to the landlord. She kept us updated with everything as we were waiting on feedback to see did we get it. She made it ten times easier for us and any other suitation we have had when moved in it was sorted by Megan. So we appreciate all her help 😊
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotCannot recommend enough
My experience of John Shepherd Estate Agents has been nothing but brilliant. I had lots of queries, questions and worries about the process but these were all put at ease by Jack Richardson. He was incredibly knowledgeable and friendly. Jack was professional and had my best interests at heart. He would always be just a phone call away and always made me feel important rather than just another sales statistic. The team at John Shepherd were always friendly and professional and I would highly recommend.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotA Great Tenancy Experience with John Shepherd
We have had a great experience with John Shepherd throughout our tenancy. The team has been professional, responsive, and helpful whenever we needed assistance.
We are so pleased to hear about your positive experience throughout your tenancy with us and working closely with Mel. It is wonderful to know that Mel was professional, responsive, and helpful and went above and beyond with support. We really appreciate your recommendation and we hope that we can support you again in the future.
5/5
TrustpilotJohn Shepherd were very efficient and…
John Shepherd were very efficient and in particularly Natasha Watkins who kept me fully in the loop from the date the apartment was listed until it completed
5/5
TrustpilotAlex has been really friendly and…
Alex has been really friendly and helpful throught the process. He is very knowledgeable about the property and super helpful with all ny questions.
5/5
TrustpilotHad an amazing house tour with Faith.
Had an amazing house tour with Faith. She’s brilliant.Hoping to be working with her on future property projects.
Thank you for your kind words Oz&Gee. We are thrilled to hear you had an amazing viewing with Faith and found her brilliant. We appreciate your recommendation and look forward to supporting you in finding your new home.
5/5
TrustpilotI had a difficult and complex situation…
I had a difficult and complex situation and I am grateful for the support of Lara Soars-White during that time.
Thank you for sharing your review Neil, and for your recognition of Lara. We appreciate your feedback and look forward to supporting you further.
5/5
TrustpilotWe had a great experience with Alexander Shomari
We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.
Thank you for taking the time to share your review. We are so pleased to hear about your wonderful experience. It is fantastic to know Alex made your house viewings stress-free and enjoyable. We truly appreciate your kind words and look forward to supporting you again in the future.
5/5
GoogleHad an amazing experience!! kelvin sorted everything out for me and was so helpful.
Thank you for sharing your wonderful experience Zaynah. We are thrilled to hear that Kelvin provided such helpful support. Our team strives to offer professional and reliable guidance, and your feedback means a lot to us. We look forward to assisting you again in the future!
5/5
GoogleWhen locked out, the operator was lovely and then Aarti came to open my door in 15 mins. Thank you!
Thank you for sharing your experience, Leah. We are glad that we were able to support you quickly and that Aarti was available to be on hand. We appreciate taking the time to share your review and we remain here for any support that you need.
5/5
TrustpilotGemma has been very helpful and…
Gemma has been very helpful and professional! She made the renting process so much easier. Thank you Gemma!
Elina Duro, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd
5/5
GoogleIt was smooth and hustle free experience with John shepherd lettings, especially katie who delivered great customer experience. I personally feel John shepherd lettings is a good option for renting property.
Thank you for sharing your experience, Vigneshraj. We are delighted to hear that your rental process was smooth and hassle-free, especially with Katie's helpful support. If you need anything further, please don't hesitate to contact us!
5/5
TrustpilotHad such a pleasant and wonderful…
Had such a pleasant and wonderful experience with Maisy Smith. Maisy was extremely knowledgeable and could not help us enough with the process. Highly recommend!
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