5/5
TrustpilotFantastic support and management of…
Fantastic support and management of property letting. Maisy Smith has been outstanding in all communications and interactions, very professional and friendly and has been so helpful.
Trusted Agent profile · Derby · Nottingham
Verified
John Shepherd Derby reviews
★★★★★
1,618 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
Part of John Shepherd, see every office.
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Derby
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExceptional Service
Maisy has been amazing, answered all my queries exceptionally quickly and provided me with all information i need and more going above and beyond always.
5/5
Googlekelvin has helped me move in. he is so good he deserves a promotion
Agent replied · 25 August 2026
Thank you for sharing your experience Laura. We love to hear that Kelvin provided such helpful support during your move. We appreciate your kind words and will ensure this is passed on to him for recognition. If you need anything else, please feel free to reach out to us.
5/5
TrustpilotVijay is the man
I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me. Best property manager so far in 6 years iv been a tennant.Thank you Vijay.
Agent replied · 8 May 2024
Thank you for your kind feedback. We will ensure this is relayed to Vijay.
5/5
Googlekelvin zakeyo is amazing at his job. he’s helped me a lot deserved promotion
Agent replied · 20 August 2026
Thank you for your kind words Ayoyimika. We are thrilled to hear that Kelvin has been so helpful throughout your journey. We appreciate your recognition and will ensure this is passed on directly.
5/5
TrustpilotI have had a wonderful experience with…
I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.
Agent replied · 11 May 2026
Thank you for sharing your wonderful experience, Lucienne. We're delighted to hear that Lara provided you with helpful and professional support regarding your deposit. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLara SoarsWhite is amazing at answering…
Lara SoarsWhite is amazing at answering all my questions and reassuring me on anything I need! Amazing service all the time.
Agent replied · 3 July 2026
Thank you for your wonderful review! We love to hear such wonderful feedback about our team and we look forward to continuing to work together and support you.
1/5
TrustpilotAVOID ABSOLUTELY HORRIFIC
Upon moving into this property as of DECEMBER 2022, the property was NOT cleaned upon my arrival and was in poor state. I actually had to purchase cleaning products to proceed with a deep cleaning of my own bedroom. Neither were the cupboards, stove, living area or any other shared kitchen facilities. So the notion that this flat was in good living condition is incorrect. I left the flat in a better condition than I found it in. The walls were already in poor condition upon my arrival also. They were discoloured and had fine cracks in them, evident as standard wear and tear, which is not tenant responsibility. I have inflicted no physical damage on any walls within my short stay at the accommodation. The floors were a huge thing I complained about upon moving into the property and they were ALSO in poor condition upon moving in. I also complained to this to the John shepherd, which was ignored. I was told that the landlord found it suitable and that I shouldn’t not have signed the tenancy agreement if I was not happy with the state of the walls and carpet, which I continue to STRESS, was in extremely poor condition before moving into the property which I unfortunately did not view before i signed the lease. The lights near my room have never worked and are built into the wall, I’m not sure how I am supposed to take responsibility for THAT as it was already poorly fitted BEFORE I moved into the property and I would not know how to change them. I never touched them. The state of the bathroom is of wear and tear, no physical damage inflicted in any such way. The bed, also in poor condition upon moving into the property. The flooring of the kitchen was always scuffed up and in poor condition prior to me moving in. I accept blame for one of the TWO living room chairs I met during my whole time at the tenancy (there were never 4). I weakened one leg as I used it to stand on top of the electricity box to reset the meter. But not to the amount I am being requested to pay for a singular chair. I’d like to see a receipt for the same chair, in order to replace, or paying for one at a reasonable price. I remind you I had been living there for six months only. Many of the problems the landlord is requesting me to fix were there BEFORE I moved in which is unnaceptable. I complained to my flatmate, as seen in the attached messages (same number can be found on the system) on my MOVE IN DATE on the poor quality of the house and he even offered to clean it as nobody in John shepherd had bothered to arrange a cleaning. Repost as my review was deleted and I will keep reposting and checking. Rajak Ali and the rest are horrifically negligent and cold
5/5
GoogleIf I could rate 100 out 100 I would unfortunately I can only rate put of 5 stars, honestly it was the best experience being helped with such a patient, well spoken and very very helpful lady named Katie Walters, she honestly made my experience very calm and easy I really appreciate Katie Walters. Thank you
Agent replied · 9 October 2025
Thank you for your review Brandon, the contents of which have been shared with Katie and the wider team. We are pleased that the process was dealt with efficiently.
5/5
TrustpilotGreat service
Made the entire process easy and stress free. Megan really helped us out during the process, making the application and move nice and simple. Would definitely recommend them as a trustworthy and helpful Estate Agent
Agent replied · 20 March 2026
Thank you for your kind words. We are thrilled to hear that Megan made your application and move so straightforward. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotMel has been absolutely awesome
Mel has been absolutely awesome, super helpful and responsive with anything regarding maintenance etc
Agent replied · 16 July 2025
we're glad you had such a wonderful experience with us! We will ensure Melissa is updated.
5/5
GoogleKatie helped us get the new house we stay at. She was very patient and helpful throughout the process. Very happy with the support and services that were provided.
Agent replied · 5 May 2026
Thank you for sharing your experience, Vikshitha. We are pleased to hear that Katie provided you with patient and helpful support during your journey to your new home. Wishing you all the best and if we can be of any further support, please don't hesitate to contact us.
1/5
GoogleBy far in a way the worst estate agent I have ever rented through. 1. They forgot about the viewing I had booked, so they had to divert someone who turned up 45 mins late. …
Agent replied · 3 March 2026
Thank you for sharing your experience. We sincerely apologise for the issues you faced with our service, this is disappointing to hear. We value your feedback and invite you to contact us directly to discuss your concerns further should you wish.
1/5
TrustpilotI Don't recommend
Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!!**UPDATE**They came in and fixed what needed to be fixed also I want to mention that agent Meghan was helpful though out the process
5/5
TrustpilotSort everything so I don’t have to worry
My property manager (Lara White) is always excellent and very responsive to my queries. They manage everything for me and quickly resolve my issues.
Agent replied · 16 June 2026
Thank you Alex for sharing your review and your words about Lara. We are delighted to hear that she provides excellent and responsive support. We appreciate your trust in us and look forward to continuing our partnership in the future.
5/5
GoogleI wanted to recognise Holly as I've worked with her over the last few months on a few projects and she's been amazing
Agent replied · 16 June 2026
Thank you, Simon, for recognising Holly's amazing contributions. We are thrilled to hear about your positive experience working with her on various projects. It's wonderful to know that Holly has been both professional and helpful. We appreciate your feedback and look forward to continuing our relationship in the future.
5/5
TrustpilotBurton Branch: Outstanding Service
Ref: Burton-upon-Trent team: As a landlord over 20 years experience with this team, they have been absolutely outstanding: I wouldn't use any other Letting Agency. Sam (Property Manager) her professionalism, efficiency and etiquette is explemary and cannot thank her enough for her support in resolving issues over the years. Would absolutely recommend to any potential Landlord or Tenant.
Agent replied · 16 August 2025
Thank you for your review Greg, We are pleased to receive such kind feedback and have shared this with the team!
5/5
TrustpilotSuzanne is always so helpful and quick…
Suzanne is always so helpful and quick at resolving any issues and helping us!
5/5
TrustpilotVery supportive staff helped me move…
Very supportive staff helped me move when i needed a place in a hurry
Agent replied · 11 August 2026
Thank you for sharing your experience Sairam. We are glad our team could assist you in finding a place quickly and able to support. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMonica was such a great help she…
Monica was such a great help she responded and fast and addressed the issue that I had and I appreciate her for that
5/5
TrustpilotGreat customer service
As a previous tennant really good estate agents, mia in particular was always helpful and friendly
Agent replied · 28 July 2026
Thank you for your kind words Caleisse. We are delighted to hear that you found our team, especially Mia, to be helpful and friendly. Thank you for sharing and we look forward to supporting you again.
5/5
GoogleKatie Walter helped me find and move into the perfect property, highly recommend
Agent replied · 14 August 2026
Thank you for your kind words Duncan. We are thrilled to hear that Katie provided you with reliable guidance in finding your perfect property. Our team is dedicated to offering professional and helpful support, and we appreciate your recommendation.
5/5
TrustpilotOur relationship manager
Our relationship manager, Tracy, has always provided a great service, and continues to do so.
Agent replied · 2 October 2026
Thank you for sharing your lovely review for Tracy! We are delighted to hear that she has consistently provided you with great support. If you ever need anything further, please don't hesitate to reach out to us, we are always happy to help.
1/5
TrustpilotI can’t never ask anyone to have…
I can’t never ask anyone to have anything to do with these guys. All they are interested in is to get the money out of you, customer service is shit.
Agent replied · 14 April 2026
Thank you for sharing your experience, Steve. We apologise for the issues you faced with our service and understand your frustration. We strive to offer professional and reliable guidance, and we regret that we fell short. Please reach out to us directly so we can address your concerns and improve your experience moving forward. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
