Trusted Agent profile · Derby · Nottingham
Verified
★★★★★
1,618 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
Part of John Shepherd, see every office.
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotKelvin is the best agent I’ve had
Kelvin has made this experience to much better for me, although he may be new, he is a natural at this. He just knows what he’s doing. He’s friendly and he tries his absolute hardest with the knowledge that he has to make the moving in process go effortlessly and efficiently.
Thank you for your kind feedback which has been shared with Kelvin. Good luck in your move! 😊
5/5
TrustpilotAleemah provided excellent customer…
Aleemah provided excellent customer service and resolve issues in a good manner.
Thank you for your kind words Syed. We really appreciate you taking the time to share your feedback for Aleemah and we are so pleased to hear of your experience and that we were able to resolve issues quickly. We appreciate your feedback and look forward to assisting you again in the future.
5/5
GoogleMohammed did great on the viewing , thank you!
Thank you Ashmi for taking the time to share your 5* review following your viewing with Mohammed. We are pleased to hear of your experience and if you need any further assistance, please feel free to reach out to us.
5/5
TrustpilotBrilliant Service, help and advice
First time we have used John Shepherd to help rent our property after the last tenant left in December 2025. The team, Caitlin and Senka, were in touch with us throughout the whole process from taking pictures, advertising, arranging viewings and conducting them, to arranging the contracts and getting everything in place has been seamless for us. Excellent service and we thank them both very much.
1/5
TrustpilotI would strongly advise anyone to avoid…
I would strongly advise anyone to avoid John Shepherd Lettings. Our experience has been a nightmare of poor communication, negligence, and total disregard for tenant health and safety.
Thank you for sharing your experience with us. We are truly sorry to hear about the poor communication and the serious issues you faced regarding your property. This does not reflect our commitment to customer-centric service and reliability, and we appreciate you bringing this to our attention. We would like to discuss how we can support you in resolving these issues and restoring your trust in us. Please reach out to us directly so we can address your concerns further.
5/5
TrustpilotHighly recommend John Shepherd
Charlotte Milner was an absolute pleasure to work with during the process of renting my flat. She was incredibly responsive, making communication smooth and efficient. From start to finish, Charlotte made the entire process seamless and stress-free. I truly appreciated her attention to detail and quick follow-ups. Highly recommend John Shepherd for anyone looking to rent a property!
5/5
GoogleAlways a pleasure to deal with Holly Sizmur, she is prompt in replying to questions and queries.
Thank you for sharing your review. We are delighted to hear that Holly has been so helpful and communicative and always helpful in responding to your queries. Please reach out anytime if you need further assistance and we look forward to supporting you in the future.
1/5
TrustpilotAbysmal company
Abysmal company. They took over the management of my flat and it was terrible from start to finish. Draining and costly. I cannot understand how this company is still in business. In trade magazines their reputation is in the gutter and it's above what they deserve.
Hi Bach, thanks for your review. Please email full details to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd
5/5
TrustpilotFirst Class Service
It’s my first time using this Real Estate agent company but I can attest that their service is top notch. I have managed to secure a decent house to move in soon.
Thank you for sharing your experience with us. We are thrilled to hear that our team provided you with reliable guidance and helpful support. We wish you all the best in your new home and look forward to supporting you in the future.
4/5
TrustpilotHappy with their service!
I have been with John Shepherd for a good few years now and have Lauren Foster looking after my portfolio. More than happy with her and the teams service and communication. Always available at the end of the phone and majority of issues (if any) are dealt with swiftly. Would recommend this company for any landlord wishing to take the stress out of managing their properties.
5/5
TrustpilotDavid Rose is excellent
I wish to give David Rose a five star rating. He is the best employee at JS. He is very responsive and helpful. He is a big contrast to his predecessor who never answered my phone call and very rarely responded to my emails. The managers at JS never responded to my emails either. So David really stands out in this organisation.Thank you David!
5/5
TrustpilotOur property manager Maisy Smith has…
Our property manager Maisy Smith has been a brilliant help for us solving all of our problems.
5/5
GoogleIt was a good one, and katie was very helpful
Thank you for sharing your 5* review for our team!
1/5
TrustpilotDoggy agency reduce our rent income without explanation
We were transferred to John Shepherd as customers for property management. They're for sure not our preferred letting agency, they are not located locally to us and our experience with them has been extremely poor.
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
5/5
TrustpilotKelvine was excellent in showing the…
Kelvine was excellent in showing the range of rooms in the property! Good energy and had the information at hand.
5/5
TrustpilotDealing with both Jordan and Faith was…
Dealing with both Jordan and Faith was a pleasure. Both were punctual and knew their knowledge of the property. Couldn’t recommend enough.
4/5
TrustpilotProfessional service - would recommend!
I have been very impressed with the service received at John Shepherd whilst arranging my letting for a new flat. Both Drew and Claire have both been extremely helpful and professional. There is a real thoroughness and professionalism to the service I’ve received. I felt very confident in the whole letting process. My only critiques would be that the professional cleaning that the previous tenant was meant to do had not been carried out and a smoke detector that was bleeping whilst viewing the property had not been fixed when I moved in approx 2 months later. Also the references AI chat system they use via Goodlord is a little bit hard to use and crashed a couple of times when I used it. However, any issues I’ve had John Shepherd have been very helpful- especially Drew. Would definitely use them again to let or to buy a property.
5/5
GoogleJoe F was really nice
Thank you for your kind words, Eden. We are delighted to hear that Joe was so helpful and professional. Thank you again for sharing your feedback and we look forward to serving you again in the future.
5/5
TrustpilotThanks Maisy
Maisy is always amazing, helping me with all my maintenance queries! I can’t thank her enough!
4/5
TrustpilotHappy first time buyers!
We are first time buyers who were quite hesitant about going through this process. Our estate agent Gurdev Sondh from the Shirley office really went the extra mile to secure the property for us. She regularly called to give updates and also advised us well. There were many delays and bumps in the road, however Gurdev's positive attitude and competency got us through and into our lovely new home.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotJohn Sheppard rental
TBH not a great start with John Sheppard, the communication was distinctly lacking, problems we were told would be fixed before we moved in weren’t and it wasn’t until the threat of withholding rental money made them sit up and pay attention. We were not informed of the portal process for registering issues until I complained so was then duly emailed the link for it. There were 3 adults on the tenancy but we were only issued with a single front door key and told that it was our responsibility to get further keys cut but we must make sure we handed them in at the end of the rent. So not the most auspicious start!Then came along Lauren, she was incredibly helpful, any issues were raised and dealt with immediately, nothing was a problem and she dutifully kept is informed all the way. So our message to JS is to look to your brightest employees to see what customer service is, if we had dealt with Lauren from the start you would have got the full 5 stars.
5/5
TrustpilotMandi & Arun @ John Shepherd
I have been with John Shepherd for 2 years now and the service has been very good. The 2 main people I have dealt with are Mandi Thandi & Arun Singh. Both have been very professional and always keep me updated with everything. They work with me to get the best for me. Understood my needs etc . A very competent and professional company
5/5
TrustpilotThe agent who handles my property (Lara…
The agent who handles my property (Lara Soars-White) is extremely helpful and available at any time I email her! Highly recommend !
We appreciate your kind words! We are so glad to hear that Lara has been so helpful and available to you. Thank you for the recommendation and we look forward to supporting you again in the future.
5/5
TrustpilotSue was very professional
Sue was very professional, co-operative and helpful.
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