Trusted Agent profile · Derby · Nottingham
Verified
★★★★★
1,621 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
Part of John Shepherd, see every office.
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,621 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,366
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommend Harry .
I dealt with Harry from day one. He is thoroughly professional . Straight talking and gets things done. Really efficient and really personable.
Thank you for your positive feedback! We're delighted to hear that Harry provided a professional, efficient, and personable experience from start to finish. Would be great to work again together in the near future.
5/5
TrustpilotWe had a great experience with John…
We had a great experience with John Shepherd Estate Agents when securing our home. The whole process was smooth and well managed.
Thank you for sharing your wonderful review. We are delighted to hear that the process was smooth and well managed. It's great to know that our team, especially Alex, provided you with reliable guidance and support. We truly appreciate your recommendation and will ensure Alex receives the recognition he deserves.
5/5
TrustpilotGreat services, highly recommend
Great service from Gita and Claire, they helped me renew my tenancy and sorted out maintenance issues promptly. Appreciate their support and professionalism! #goodservice #great communication skills. I highly recommend John Shepherd for stress free renting.
Thank you for your kind review, we will pass this on to Gita and Claire
1/5
TrustpilotFor 9 days
For 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an Airbnb for 9 days, yet I did not receive any apology from either him or the company. I believe they are not doing their job properly and do not care about their clients.
5/5
GoogleGreat company to deal with always get excellent service when dealing with Holly Sizmur.
Thank you for your kind words David, we are pleased to hear you consistently receive excellent service from Holly. If there's anything more we can do for you, please don't hesitate to reach out, we are always happy to help!
5/5
GoogleGreat service from Mohammed!
Thank you Saanya for your 5-star review! We are thrilled to hear about the great service you received from Mohammed. We will ensure this is shared with him for recognition.
1/5
TrustpilotThey like to hold back deposits spitefully
They like to hold back deposits for grass naturally growing weeks after you moved out!
Thank you for sharing your experience, Dana. We sincerely apologise for the challenges you have encountered regarding deposit deductions and communication. We strive to provide reliable guidance and support, and we regret that we fell short in your case. Please reach out to us directly so we can discuss your concerns further and work towards a resolution.
5/5
TrustpilotGood service
Good service, Caitlin is my account manager and she is really helpful to deal with any issues. Will recommend John Shepherd to my friends
Thank you for your review, it is greatly appreciated
5/5
TrustpilotHighly recommend
Millie went above and beyond, cannot recommend enough. Helpful and responsive. Thank you
1/5
TrustpilotExtremely disappointing experience with John Shepherd Derby
Extremely disappointing experience with John Shepherd Derby and not an agency I would ever recommend.
Hi Victoria, thank you for sharing your experience with us. We sincerely apologise for the stress and frustration you encountered during your daughter's first tenancy. It is disappointing to learn that what should have been an exciting milestone turned into a challenging situation. We will continue to review your case internally and ensure we provide reliable guidance and work towards resolving any outstanding issues promptly. Your feedback is invaluable, and we hope to rebuild your trust in us moving forward. Thank you again and if there is anything further we can assist with, please don't hesitate to contact us.
5/5
TrustpilotThe agency is so efficient
The agency is so efficient. Also on time to respond to queries.
Thank you for sharing your experience, Timothy. We are delighted to hear of your experience with Jessica who was able to support you and make your move smooth. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotFaith at JS was absolutely brilliant
Faith at JS was absolutely brilliant! From viewings to the consistent communication throughout the letting process. I received quick responses and she was always chasing information for my many questions and enquiries! Thankyou :)
Thank you for your kind review, we will pass this feedback onto Faith
5/5
TrustpilotReplaced the furniture immediately as…
Replaced the furniture immediately as reported the damage. Thanks!
Thank you for sharing your 5* review with us!
5/5
TrustpilotJoe F = amazing
Joe F is an amazing agent and on top of that an he’s absolute delight!!
Thank you for your review, we are so happy to hear about your positive experience!
5/5
TrustpilotGreat experience
Great experience with this estate agents. Thank you Millie for your help
5/5
TrustpilotMaisy Smith was incredibly helpful with…
Maisy Smith was incredibly helpful with all our property enquiries and maintenance
5/5
TrustpilotMyself and my partner are renting from…
Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.
Thank you for your feedback.
5/5
TrustpilotMillie Kirby was extremely helpful and…
Millie Kirby was extremely helpful and really friendly, would definitely recommend!
5/5
TrustpilotFantastic service
Fantastic service, friendly and prompt. Highly recommend them to everyone.
Thank you for sharing your 5* review!
5/5
TrustpilotGreat service from Aleemah Aziz.
Thank you for taking the time to share your review Charlie. We are delighted to hear of your experience working with Aleemah and our team in Birmingham. If there is anything further we can support with, please do reach out to us, we are always here to help!
5/5
TrustpilotExcellent customer service
Our case was transferred to Lara Soars in 2025 and she has been extremely helpful and professional. Just last week we had a slight issue with some council tax and Lara resolved the issue in a timely manner and kept us updated during the whole process. We are very happy indeed with the customer serve that Lara has given us.
5/5
TrustpilotI had a viewing for an apartment at the…
I had a viewing for an apartment at the iland flats. I had Alexander Shomari show me around he articulated the features of the property well.
Thank you for sharing your experience with us. We are delighted to hear that Alexander provided professional and helpful guidance during your viewing. We look forward to supporting you again in the future.
5/5
TrustpilotMillie who was very helpful - Great Service
I spoke to Millie who was very helpful! Great service :)
5/5
TrustpilotMillie Kirby is a star!
Millie Kirby is a star!! Amazing service and very polite girl.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
