5/5
TrustpilotGreat service
I have used John Shepherd to manage my rental property for a number of years now, and I genuinely couldn’t recommend them highly enough.
Trusted Agent profile · Derby · Nottingham
Verified
John Shepherd Derby reviews
★★★★★
1,621 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
Part of John Shepherd, see every office.
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,621 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,366
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Derby
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery professional service
Very professional service, we were always confident that we complied with statutory requirements, and tenants were carefully selected and managed. Generally necessary repairs etc were organised quickly and effectively. Regular property inspections gave us confidence in the tenants and their management. Our main contact was Sue Birch
5/5
GoogleOur process from start to moving in was very smooth. We viewed the property and got the possession with in days. Paula was our main contact in the process who helped us like a family which was really great.
5/5
TrustpilotResponsive, helpful, thorough, thank you Melissa
I had a great experience dealing with Melissa. She was very responsive, always replied quickly, and provided really helpful and detailed answers to my questions. She was also very attentive and made sure everything was clear. Thank you so much for your support, Melissa! Highly recommended.
5/5
TrustpilotProfessional and hassle free
Sue Birch has managed my property for the last 3 years…. I’ve had a great experience with the property management team. They have been professional, responsive, and helpful throughout managing my property. Any questions or maintenance requests have been handled quickly and efficiently, which has made my easy and stress-free.
5/5
TrustpilotPrompt, efficient and polite
Michael Nabarro and his team at John Shepherd found a tenant promptly for my property and he was very helpful in guiding me through setting up the tenancy .
Agent replied · 8 May 2024
Thank you for your feedback.
1/5
TrustpilotVery poor management of my property
Very poor management of my property. Left humidity settle, lost keys to property while it was vacant and were unable to provide with code for the box when new management company took over, resulting in extra cost that John Sheperd has yet to reimburse after 6 months and multiple emails on the matter. Very unprofessional.
5/5
TrustpilotThe overall experience while moving to…
The overall experience while moving to my new home was very well managed.
Agent replied · 11 May 2026
We're glad you found your moving experience well managed. Thank you for sharing your positive feedback with us!
5/5
Trustpilotcalled in to ask about a property and…
called in to ask about a property and in less than 5 minutes got all the information needed and secured it with the deposit,
Agent replied · 27 January 2026
Thank you so much for your lovely review - great to hear! We will ensure this feedback is shared with Kelvin
5/5
Trustpilot"Exceptional Service from Natasha - Highly Recommended!"
"I've had a fantastic experience with Natasha She's been incredibly helpful, knowledgeable, and supportive throughout the process
Agent replied · 24 March 2026
Thank you so much for your review. We are thrilled to hear that Natasha provided you with fantastic support and service throughout the process. Wishing you all the best in your new home.
5/5
TrustpilotMaisy - where efficiency meets excellence
I’ve had many dealings with Maisy, she demonstrates exceptional organisation, efficiency, and an almost suspicious ability to stay on top of every detail. She approaches her role with a level of structure and professionalism that inspires real confidence, nothing is overlooked, nothing is late, and nothing ever seems to catch her off guard.
5/5
TrustpilotCaitlin MacDonald
Caitlin was amazing. We had some issues when we moved in to our flat, we reached out to Caitlin and her responses were fast. Every issue was attended to without delay and she followed up with us. Thank you Caitlin!
5/5
TrustpilotGreat!
Just moved into my new place and honestly had such a good experience!
Agent replied · 11 May 2026
Thank you for sharing your wonderful experience, Amy. We are thrilled to hear that Elisha provided you with such professional and helpful support during your move. If you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotThey have a good knowledge of the local…
They have a good knowledge of the local property in a wide area of the Midlands.
Agent replied · 27 March 2026
Thank you for your review. We are so glad to hear that you found our staff helpful and knowledgeable about the local property in the Midlands. We look forward to supporting you again in the future.
5/5
TrustpilotHonest, efficient & hard working staff.
I was initially with another estate agent but due to their incompetency, I moved to John Shepherd. Jordan was excellent in communicating with us in selling my house. They managed to find 2 buyers but unfortunately they pulled out at the last minute which was no fault of John Shepherd. Nevertheless, John Shepherd continued to work hard and found a reliable buyer within a few weeks.Natasha Watkins dealt with my sale and I have to say she was brilliant in answering my queries and communicating effectively. There was no hidden cost and their fees was nominal. I would strongly recommend John Shepherd for purchase or sale of any property.ThanksKumar
5/5
GoogleGood service by Ellie, recommend this agency for tenancy
Agent replied · 19 May 2026
Thank you, Aravind for your review and kind words about our service. We are pleased to hear that you found our team helpful and professional. Thank you again and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLily - Star of the John Shepherd
I had the pleasure of working with Lily, and I couldn't be more thrilled with the exceptional service she provided. From the moment I began my search for a new house, Lily was there every step of the way, making the entire process smooth and stress-free. She guided me through the rental process, explaining every step. I highly recommend John Shepherd anyone in need of a letting agent.
5/5
TrustpilotJohn Shepherd & Millie
I have found John Shepherd to be professional to deal with when I rented the lovely apartment in Henley. In particular, I found Millie to be efficient when checking me out … I found her professional with excellent communication skills. I will be asking Millie to help me in the future to source another property once I have sold.
5/5
TrustpilotLease taken over by john shepherd …
My lease for the apartment from another estate agent was taken over by john shepherd in feb 2024 and Caitlin was absolutely wonderful and helpful. She was always responsive in emails and answered questions if needed . That’s a totally completely different experience from the previous estate agent . Well done Caitlin .
5/5
GoogleKatie has been very helpful, professional and managed to go through many problems with me and my Co tenant, great service.
5/5
TrustpilotOur last tenant has been absolutely…
Our last tenant has been absolutely horrendous. He has done nothing but try to harrass us and left us with a filthy dirty house and if it hadn't been for Leah (Martindale) I don't know what we would have done.Leah has been an absolute star and stuck her ground with him which must have been so difficult considering how he spoke and treated her.
5/5
TrustpilotJordan is a legend - thank you!
Where to begin - from my first meeting with Jordan all the way through to completion he was so dedicated, diligent and personable. He made life so much easier at such a stressful time. My partner and I felt he was a huge part of our house moving journey, it felt he was personally invested and sincerely cared about our situation. We had a difficult move, and he was kind enough to answer our many calls with calmness and optimism. We always felt he was going above and beyond, and can't thank him enough for all he did - he kept us sane! Would 100% recommend Jordan to anyone selling or buying
5/5
TrustpilotGreat service from Mandi.She went…
Great service from Mandi.She went through all the requirements and importance of them in a calm and professional way.
Agent replied · 24 February 2026
Thank you for your kind words. We are glad Mandi provided you with helpful and professional guidance. If you need anything further, please feel free to reach out to us.
5/5
GoogleHave had an amazing experience moving with John Shepherd. Sophia and Katie have been amazing at looking after us and ensuring that any problems were resolved effectively. They have been incredibly easy to deal with and really efficient with communication. Would recommend wholeheartedly!!
Agent replied · 4 July 2025
Thank you Olivia for such a wonderful review, we will ensure the comments are passed onto the staff members involved.
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