Trusted Agent profile · Derby · Nottingham
Verified
★★★★★
1,623 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
Part of John Shepherd, see every office.
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,623 reviews on three platforms, including 234 Google reviews rated 4.1.
234
Reviews on Google
This office
1,367
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Derby a message.
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience with John Shepherd has…
My experience with John Shepherd has been truly outstanding from start to finish. The company has been professional, organised, and supportive throughout the entire process, which made everything far less stressful and much more reassuring for us.
5/5
Trustpilotquick responses and very helpful
Joe Farrar gave a quick responses and has been very helpful with finding/securing my house, would recommend
Thank you for your kind words. We are pleased to hear that Joe was helpful and supportive in securing your home. Your recommendation means a lot to us and we look forward to continuing to support you.
1/5
TrustpilotThis is a very bad company
This is a very bad company. I had a bad experience with them. They don't know how to deal with tenants. Once I spoke to one of them ( I can give the details of this person and the brach), she shouted at me. If you have a problem with them, they don't tell the truth. If you see an adv for accommodation from them, please don't contact them even if the house/flat is very good. You will face a lot of problems after you sign the contract. They will cause a lot of trouble to you. I dealt with many agents (around 3) and this is the worst one. If you need more details about them just comment and I will tell the whole story
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
4/5
TrustpilotStudent Portfolio Experience
Having Rahim dedicated to our student property portfolio has certainly made our experience in dealing with an agent more streamlined.
Thank you so much for your lovely review and feedback. We will ensure that this is shared with Rahim.
5/5
TrustpilotFantastic experience dealing with John…
Fantastic experience dealing with John Shepherd. In particular, with Harry Moore and the team, who are always on hand to help with a wealth of knowledge and experience.
5/5
GoogleJohn Shepherd manage two of my flats. They are always helpful and efficient, alert me to any problems before they happen, and deal with them effectively, especially when I'm away.
Thank you for your review of our services, we are pleased to hear that the experience received has met expectations! 😄 …
5/5
TrustpilotDefinitely recommend!
I had a viewing with Jack and he was so helpful! Jack was so friendly and answered all my questions and took the time to explain certain things to me. He was so approachable and friendly yet professional. I would definitely recommend John Shepherds to all my friends and family and recommend Jack personally!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotHappy customer!
We used this company to find tenants for our flat and were pleasantly surprised by the great service we received. The communication was great, I didn't have to prompt them or remind them about anything, and they've even responded quickly and efficiently to a couple of queries I had after their job was complete. I can't fault the service, would definitely use them again, and can highly recommend them. I dealt mostly with Sana but got the same level of service from her colleagues too.
4/5
GoogleIt’s a good experience
Thank you for sharing your experience, Neha. We are glad to hear you had a good experience with us. If there's anything we can improve, please feel free to reach out to us, we are always open to feedback.
1/5
TrustpilotNot Doing the Job
John Shepherd manage one property for me in the West Midlands. I say manage but the point is they don't while charging me a 10% management fee. I've talked to my tenant and he feels the same. They take ages to fix his issues and I have to chase Shepherd's endlessly to find out what's happening and get the tenant's issues fixed. As often as not they don't respond to my phone calls and emails. It would be less effort to manage the property myself.
5/5
TrustpilotHarry was always helpful
Harry was always helpful, informative and professional when guiding us through the house buying process. He ironed out the few problems that did arise and kept us fully up-to-date with procedings.
5/5
TrustpilotThis is my first time to rent a house
This is my first time to rent a house, so I don't know a lot of questions. Kelvin answered many of my questions patiently and actively helped to solve problems. It's a great experience!
Thank you for your kind review, Kelvin has been shared your feedback! Good luck in your new home 🙂
5/5
TrustpilotGreat sale in a difficult market
Jack Richardson and his team were excellent in handling the sale of my mother's retirement apartment as these are not easy to sell on the resale market. They organised professional photos ( not just estate agent photos) and wrote a text which brought out the strong selling points of the apartment. Their knowledge of the market, contact list and market advice was key to the sale of the apartment.Thank you very much Jack and Natasha
5/5
Trustpilotkelvin zakeyo took interest with me he…
kelvin zakeyo took interest with me he showed room i suggest him who needs
Thank you for sharing your experience with us, we appreciate your recommendation. If you need anything further, please feel free to reach out.
5/5
GoogleHighly recommend this letting agency for anyone who is seeking a place to let or rent while being understood of your requirements with an extra touch of humanity. …
Shaien Ummehani, thank you so much for your high rating!
5/5
TrustpilotGreat help from Quentin
I had a pleasure of communicating with Quentin and getting a property was made smooth with Mr Lee’s help. Thank you Quentin!
Thank you for your feedback.
5/5
TrustpilotQuentin was a huge help to throughout…
Quentin was a huge help to throughout the process. He guided us through the application process and made it smooth for us.
Thank you for your feedback.
1/5
TrustpilotWhich particular bad experience?
Which particular experience?Increasing their commission for no good reason? Not advising on rent valuations in the time of a steeply rising market? Giving the new tenants the wrong keys? Not being able to engage any tradesmen for routine repairs? Hideously expensive out-of-hours callout rates from their 'contracted out' service supplier?Or maybe dragging their feet passing information to a new letting agent I am moving my business to?Apologies for the very negative review, but I have only done this as I was asked to submit one!
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
GoogleWorse estate agents by a country mile. Be warned, STAY AWAY!
Thank you for sharing your review. We are sorry to hear you found our service lacking. We strive to be professional and helpful, and we regret that we did not meet your expectations. Please feel free to reach out to us directly to discuss your concerns further.
5/5
TrustpilotGreat service
Please convey my thanks to Brendan at the Harbourne branch who did an awesome job to locate a rental for me in, put the process in place and manage it in what was quite a challenging timescale. He has great “soft” skills and will go far in my opinion. Well done 😊
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotAVOID THIS COMPANY
AVOID THIS COMPANY! - AVOID 17 CITY HEIGHTS 85 OLD SNOW HILLI am actually outraged by the audacity of these people. These letting agents are essentially money hungry robots and I should have known from the red flags I got from the company that I should have searched for an alternative apartment. To make it clear, the pictures I attached show the state of this property on the first day I arrived. And let me tell you I was shocked at the outdated, dirty appearance of the place which I unfortunately did not view before I signed this lease which was my mistake. The place is disgusting, the walls are dirty, the carpet is worn down and very discoloured, there were missing furniture parts, the amenities barely work, there are COCKROACHES in this place, the mattress is SOILED you will have to buy several mattress protectors, the tiles in the bathroom are BLACK, the toilet must be from the 70s, the flooring in the bathroom and kitchen are also worn down and extremely discoloured, there was NO cleaning done on my move in date, microwave - dirty, oven - 2 had to be replaced as stoves did not work, the cupboards were horrific, the FRIDGE EITHER FREEZES FOOD OR DOES NOT WORK, the natural smell of the apartment stinks, THERE ARE NO LOCKS ON THE DOORS, MOST OF THE HEATERS DO NOT WORK IN WINTER YOU WILL BE FREEZING, ceiling lights ARE LOOSE AND DO NOT WORK, the windows are DRAUGHTY, the couches are OLD, to conclude it was damn right EMBARASSING to even bring someone to this place without explaining this is a temporary situation. They also had the audacity to increase the rent and ask whether I would like to extend my stay.But the worst part of all, is upon leaving this place, this company attempted to charge ONLY ME £1000+ worth of damage even THOUGH I lived with an unhygienic flatmate who had been there for 3 years. The charges got brought down to £320, but they have made unauthorised payments on my card - and NOT ATTEMPTED to contact the other tenant. Keep in mind, the things they attempted to charge me for, I.E THE WALLS and MISSING CHAIRS, were ISSUES they had before I signed. I will put this down to inexperience, I will definitely take more serious note of red flags when dealing with such money hungry agencies who are quick to charge tenants and slow to fix problems of their own property.Rajak Ali and Melissa Canon I found to be really unhelpful and dismissive of my complaints about this place. They obviously showed no compassion or care as it was not them who had to live in a disgusting property like this. They are more interested in making their jobs easier and brushing off concerning issues. As a new tenant, I have been made to pay all charges for this unfortunate place. I have yet to hear back on why the have not pursued the other tenant either. The bright side is that I will no longer need to deal with this inhumane money-thirsty company and I have learned a valuable lesson. To avoid the hassle, avoid these people. I will make sure to continue spreading the word so as many people know.
First and foremost, please accept our apologies regarding any frustration this situation has caused. We are eager to communicate with you directly and discuss your concerns. We value all feedback and encourage open communication to have this issue investigated and rectified promptly.We understand you are dissatisfied with the deductions upon you vacating the property, however, I can see that you had joined the original tenant several months later than the tenancy start and accepted the condition the property when you moved in. With that being said, we believe the property was presented in good order at the start of the original tenancy as per the detailed inventory completed and any new maintenance reports that had been raised during your tenancy would have been reviewed and communicated with the landlord. If you believe there has been an error or if you have any supporting documentation that you would like us to consider, please provide it to us at your earliest convenience. We are committed to resolving this matter fairly and in adherence to the appropriate regulations.I understand that dealing with financial matters can be stressful, and we strive to address our tenants' concerns promptly and professionally. Should you have any further questions or require additional information, please do not hesitate to reach out to our office. Thank you for bringing this matter to our attention. We appreciate your cooperation and patience throughout this process.
5/5
TrustpilotGood service
Kelvin Zakeyo sorted out a uni house for myself and 5 mates really quickly, with top professionalism.
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin
5/5
TrustpilotMaisy the star of JS letting team
Since Maisy Smith joined the team at John Shepherd, she has turned what used to be a mediocre service into a very efficient one.
Thank you for your review of our services, they are greatly received. Maisy has been shared your feedback and we are delighted that the service received has met the expectations of service we endeavour to provide.
5/5
TrustpilotFrom the initial email enquiry to…
From the initial email enquiry to meeting to view the property and all other stages the communication and service was excellent. I would particularly point out the professionalism of Rickie Clarke as a high point of working with John Shepherd in securing our property. His diligence and integrity was first class and I was very impressed with him and his experience. Having also needed to access the maintenance support provided by John Shepherd I can also say that their system is quick and the staff are very understanding and helpful, in particular Faye Nichols.
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