5/5
TrustpilotThis guy is amazing
This guy is amazing , thank you for making it stress free , you are amazing
Agent replied · 29 January 2026
Thank you so much for your great review!
Trusted Agent profile · Derby · Nottingham
Verified
John Shepherd Derby reviews
★★★★★
1,622 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
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John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,622 reviews on three platforms, including 234 Google reviews rated 4.1.
234
Reviews on Google
This office
1,366
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Derby
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAn Exceptional Showing
Our experience with Sales Administrator Mia Cornwall of John Shepherd Estate Agents was exceptional. Not only was she incredibly well-informed about the property and the neighbourhood, she went out of her way to make us feel comfortable and attended to. We honestly believe that her showing of this property could be used as a training video for others interested in her line of work. Top marks.
5/5
TrustpilotAlex shomari was super professional and…
Alex shomari was super professional and came across as very warm.
Agent replied · 10 March 2026
Thank you for sharing your review. We are delighted to hear that you had a great experience. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotBoth Megan and Gemma were very…
Both Megan and Gemma were very professional, whilst helping us through a smooth transition.
5/5
GoogleAcaboom is a real instruction winner! Being able to take potential vendors through all the information included in the slides and the details of all the comparable properties is fantastic and then to send it to them after to view at their …
5/5
TrustpilotLily Johnson: efficient, diligent, and outstanding work ethics.
I am currently in the process of renewing my tenancy and Lily Johnson is the agent currently on my case. I must express my gratitude towards her, she has been the most efficient, diligent, and knowledgeable housing agent I have ever dealt with. I really appreciate her hard-work, and I hope John Shepherd never let go of her services, they would be missing a star!
1/5
TrustpilotAVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!! horrific company
Agent replied · 17 April 2026
Thank you for your feedback. We are very sorry to hear about your experience and the distress caused by the condition of the property. This isn’t the standard we aim to deliver, especially when it comes to clear communication and timely repairs. We understand how frustrating this must have been. We’d really like the opportunity to put this right so please contact us directly so we can look into the details and support you further. Thank you.
5/5
TrustpilotExcellent service throughout the process
My interaction with the team in Shirley was the purchase of my new home, from the first interaction I was impressed and it made such a smooth process during a difficult time before the stamp duty holiday.Jordon was our first point of contact when we viewed the property creating a relaxed atmosphere, he was able to answer questions that we raised (unlike some viewings that we had been to) and followed up after when needed.Sophie was managing the next step, I had not purchased a house in 20 years and Sophie walking me through the process and put me at ease during the negotiation stage, thankfully for us our offer was accepted. I want to thank Sophie for her patience and professionalism during this stage.Next was Shannon who provided me sound information about the process and where we may need help during the process of managing the solicitors.Amazing service and if I were ever to move again would certainly consider using John Shepherd.
5/5
TrustpilotYou just can’t beat them at John Shepard
I can’t express how much I would like to thank you all at John Shepard Collection especially Gurdev and Harry they have more than bent over backwards for my family and sale of our house. It wasn’t straight forward at the beginning as we had built the house ourselves and there was so much paper work that we needed to get for the sale to commence but with all there help and guidance we got there in the end with there advice and patients they done more than there job and for that I am very grateful I am now all sold and looking for our next adventure thanks again guys all at John shep ❤️❤️❤️
5/5
TrustpilotWe recently purchased a house in…
We recently purchased a house in Stafford via John Shepherd estate agents. I have to say that the way they dealt with us was exceptional. From the very start they kept us informed of how the sale was progressing. All queries and questions from the sellers were passed back to us promptly. Specifically Mia Cornwall was excellent in dealing with the whole sale from start to finish.
5/5
TrustpilotEfficient staff who are friendly and…
Efficient staff who are friendly and helpful
Agent replied · 2 April 2026
Thank you so much for your review. We are thrilled to hear that you found our staff to be efficient, friendly and helpful. Your feedback inspires us to continue providing customer-centric service and we look forward to welcoming you back soon.
5/5
TrustpilotBest experience I ever had !
I just got my new flat through this agency and I cannot describe how impressed I’ve been about them professional service ! I don’t even know how to say Thank you to Brendan Pearce , because he was absolutely amazing and he was helping me a lot to get my dream flat ! Even when I was struggling with forms and applications he was totally there for me to help with the best advices. As I had a bad experience before with others agents , Brendan was a truly blessing for me ! I will definitely recommend this agency and for sure I will keep them for my needs in the future! x
5/5
TrustpilotCharlotte Milner - thank you!
Charlotte Milner made our experience with John Shepherd Lettings great! She always kept us well informed during the whole renting process and happily (and promptly!) answered any questions we had. Charlotte was always friendly and we have found it very helpful that she was the sole agent dealing with our queries - this kept communication very clear! Thank you again.
5/5
TrustpilotHappy with the service provided.
Agent replied · 14 April 2026
Thank you for your kind words, James. We are delighted to hear you were happy with our service. Our team strives to provide professional and reliable guidance, and your feedback means a lot to us. We look forward to supporting you again in the future.
5/5
TrustpilotJust waned to thank the staff at John…
Just wanted to say the staff at John Shepard have been great especially Ailish in the solihull office. She was alway quick to respond to emails, sorted out a viewing with the landlord before they’d even had a chance to market the property. This has lead to us being able to get to know the landlord and him us as tenants making the move easier as well. The only downside is the referencing service they use as it seems to be set up on a 50/50 basis so my husband had to pay half then I had to log in and pay half. This isn’t John Shepard’s faults just the was it’s set up.Rickie was also fantastic at getting back to us with any queries in Ailish’s absence.
5/5
TrustpilotStaff are lovely
Lara Soars ‑ White and Simon Price are extremely helpful!
Agent replied · 4 March 2026
Thank you for your sharing your review with us. We are glad to hear that you found our team helpful and professional. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotEllis who I saw today was very pleasant…
Ellis who I saw today was very pleasant and well mannered. He helped me receive my parking pass this morning and although he was already dealing with another tenant he still made sure to greet me and ensured that he would deal with me next. Although it was a wait, granted he was busy, he was apologetic and very kind.
5/5
TrustpilotProfessional and Friendly Service
The John Shepherd team have been really efficient, friendly and supportive.
Agent replied · 22 February 2026
Thank you for your kind words. We are thrilled to hear that our team provided you with professional and reliable guidance throughout the process. Your recommendation means a lot to us, and we appreciate your trust in our local expertise. If you need anything in the future, please do not hesitate to reach out.
5/5
GoogleHad a really good experience. Sophia guided me very well through the whole process and made it easy and seamless to rent a new apartment via John Shepherd. She was really lovely and helpful.
Agent replied · 16 July 2025
we're glad you had such a wonderful experience with us! We will ensure Sophia is updated.
4/5
TrustpilotExcellent service by Michelle and Tom!
We had a positive experience with Tom and Michelle, who went above and beyond to ensure a smooth and stress-free process. Their team was incredibly supportive, guiding us through every step with clear and timely communication. They facilitated a second view with pleasure and they replied all our questions. They were proactive in addressing our queries and made sure all necessary steps were completed within the required timeframe. Their exemplary response gave us confidence and peace of mind throughout, and we’re truly grateful for their outstanding service.
1/5
TrustpilotThey do not allocate house viewings fairly.
The lady I spoke to (didn’t get her name) was quite rude and abrupt. We enquired about viewing a house as soon as it was listed. Was told we would get a call once they had access to the property. We never got a call, so Called back today to be told the viewings are now fully booked meaning they do not allocate viewing fairly as I literally enquired within minutes of the house being published on right move.
Agent replied · 8 May 2024
We are sorry to read your comments. Unfortunately we cannot locate a file for you with just a first name and we would ask if you can please email drew.swadkins@johnshepherd.com with your full name and which office you called through too so we can locate your file and respond to your comments.
5/5
TrustpilotThe guy is a very nice guy and he knows…
The guy is a very nice guy and he knows how to attend to customers
Agent replied · 21 January 2026
Thank you so much for your lovely review and feedback.
5/5
TrustpilotJohn Shephard Estate Agents Review
Our Lettings Negotiator Destinee Rowe was fantastic to look at the property with. I was left alone to look around the flat we moved into by myself and any questions I had she was able to answer professionally without fail especially about things that could of put me of the flat while viewing it. She helps move the process along quickly which was well needed and always responded to any queries I had quickly and efficiently. She is a credit to John Shepherds reputation.
4/5
TrustpilotThank you Lily at John Shepherd
Thank you Lily at John Shepherd. Given the “virtual “ nature of our relationship, I have to say that I can be nothing other than impressed by her speed to respond to all of my requests promptly and professionally. Oh, and given the amount of questions I asked, her patience was pushed to the limit. But, you wouldn’t have known it. Moved into the flat on Saturday. Lily and the teams post move follow up etc all very welcome. Great customer service all round.
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