How many reviews does John Shepherd Derby have?

John Shepherd's Derby office has 1,618 reviews across three platforms: 233 on Google, 1,363 on Trustpilot (across the whole business), 22 on allAgents (across the whole business).

What is John Shepherd Derby's rating?

John Shepherd Derby is rated 4.4 out of 5 across all 1,618 reviews, and 4.1 out of 5 on Google from 233 reviews.

Where is John Shepherd's Derby office?

John Shepherd Derby, 42 Queen's Rd, Derby, Nottingham, NG2 3DT.

Trusted Agent profile · Derby, Nottingham

Verified

John Shepherd Derby reviews

4.4

★★★★★ Great

1,618 reviews across 3 platforms

42 Queen's Rd, Derby, Nottingham, NG2 3DT

John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.

4.1 / 5

233

Reviews on Google

This office

1,363

Reviews on Trustpilot

Business-wide

Reviews on allAgents

Business-wide

Reviews may appear on more than one platform.

About John Shepherd Derby

Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.

Reviews

Every review we hold for the Derby office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service from Tina Margetts & John Shepherd!

Excellent service from Tina Margetts! I've been really impressed with the service I've received from Tina, my property relationship manager at John Shepherd. She's been responsive and professional throughout, and always goes above and beyond. It's made a real difference to my experience as a tenant, and I'd happily recommend John Shepherd based on the support she's provided. Thanks, Tina!

Edwin · 20 July 2026

Agent replied · 24 July 2026

Thank you for sharing your experience, Edwin. We are thrilled to hear that Tina has provided you with such professional and helpful support and been responsive and great with communication throughout. We appreciate your recommendation and look forward to continuing our partnership with you.

1/5

Trustpilot

John Sheperd - Non Managing Agents

As a prospective tenant I found Shepherd to be attentive and responsive. Having paid my initial rental, there was a remarkable change in their attitude. Immediately after collecting the keys I advised them by telephone of landlords processions being left in the flat and that their inventory report was not worth the paper it was written on, with damaged fittings not listed and assertions made that the property had been professionally cleaned when it was left in a filthy condition. This was confirmed in writing by returning the amended inventory and requesting contact. Despite assurances made to respond, they have totally ignored me. Tenants beware. They are not interested in carrying out their duties as managing agents and you will be ignored based on my experience.

Richard · 19 February 2026

Agent replied · 22 February 2026

Thank you for sharing your experience and we are sorry to hear about the issues you faced after moving in. Should you require further support. please reach out to us directly at laura.heaven@johnshepherd.com so we can address your concerns and provide the guidance you need.

5/5

Trustpilot

Alexander Shomari was fabulous in…

Alexander Shomari was fabulous in offering suitable places and was quick to respond to queries. Happy with the service provided

Haajra · 22 May 2026

Agent replied · 27 May 2026

Thank you for your kind words, Haajra. We are delighted to hear that Alexander provided you with helpful and professional service. Thank you again for taking the time to share and please do reach out if you need anything further.

5/5

Trustpilot

Very efficient service will all…

Very efficient service will all requests actioned quickly (thank you Aleemah Aziz)

Phil · 18 July 2026

Agent replied · 20 July 2026

Thank you for your kind words, Phil. We are delighted to hear that our service was efficient and that your requests were handled promptly. We appreciate your feedback and look forward to working together again in the future.

5/5

Trustpilot

Excellent Service

Mandi and the team have provided an excellent service to me as a landlord. They are transparent, communicative, quick to help/resolve problems, helpful and very approachable. I highly recommend John Shepherd Estate Agents.

Jane · 8 February 2026

Agent replied · 10 February 2026

Thank you so much for your kind words, Jane. We are thrilled to hear that Mandi and the team provided you with excellent service, we look forward to continuing to support you as a landlord.

5/5

Google

Kelvin Zakeyo was very professional and helpful definitely recommended.

Samuel · 6 August 2026

Agent replied · 6 August 2026

Thank you Samuel for taking the time to share your 5* review for Kelvin. We will ensure your feedback is shared directly with him.

5/5

Trustpilot

John Shepherd lettings team Burton -on- Trent

Since John Shepherd has taken over the ownership of Acquire, the lettings team at the Burton upon branch has continued to give a high standard of service, dealing with my problems & tenants' problems professionally and efficiently. I can not thank Sam, Brook, Suzanne & Anita enough for the service they provide.

David · 10 August 2025

Agent replied · 17 August 2025

Thank you David for your lovely feedback! We are so pleased to hear your kind words and glad we could help.

5/5

Trustpilot

Property Manager Maisy Smith was very…

Property Manager Maisy Smith was very quick and helpful in supporting with the reference checks required.

Artiom · 17 June 2026

Agent replied · 19 June 2026

Thank you for your kind words, Artiom. We are delighted to hear that Maisy was quick and helpful with your reference checks. Thank you again for taking the time to share your review and we remain at your disposal if you need anything further.

5/5

Trustpilot

Thank you Alisha for your thorough…

Thank you Alisha for your thorough follow up and professionalism.

Inaam · 25 July 2026

Agent replied · 29 July 2026

Thank you Inaam, for taking the time to share your review for Alisha. We are so pleased to hear of your experience and we look forward to supporting you again in the future.

5/5

Google

Muhammad was very polite and informative

Daniel · 20 August 2026

Agent replied · 20 August 2026

Thank you for your kind words Daniel. We are pleased to hear that Muhammad was both polite and informative. Our team strives to provide reliable guidance and helpful support. We appreciate your feedback and look forward to assisting you again.

5/5

Trustpilot

Great customer service

I recently had the pleasure of dealing with Mia Cornwall and I couldn't be happier with the service she provided. She keeps you informed every step of the way, goes above and beyond to help you achieve what you're looking for and is proactive in following up with anyone who needs chasing. Her communication, dedication and commitment to her clients are excellent.

HT · 26 June 2026

Agent replied · 30 June 2026

Thank you for sharing your lovely review. We are so pleased to hear that Mia provided you with exceptional service and continually went above and beyond. We really appreciate your feedback and look forward to supporting you again in the future.

5/5

Trustpilot

Tina Margetts is always very friendly

Tina Margetts is always very friendly, professional and prompt in her responses.

Nicola · 10 July 2026

Agent replied · 14 July 2026

Thank you for taking the time to share a 5* review. We are delighted to hear that Tina has been friendly and professional. We really appreciate your trust in us and we look forward to continuing to support you moving forward.

5/5

Trustpilot

Samantha Richards

Dealing with Samantha is a pleasure. Always positive and helpful. Being a landlord is never easy or straightforward. Sam has helped me so many times and offered sound advice. She listens to understand rather than listening to answer - a rare gift!! So thank you for all your help and advice.

Jon · 11 August 2025

Agent replied · 16 August 2025

Thank you for your review Jon, it is great to read of your experience with us! The Burton branch is currently still open for business. Many thanks, John Shepherd

5/5

Google

Good communication and professional. Ellie was particularly great whilst showing me around the property!

Manas · 24 June 2026

Agent replied · 25 June 2026

Thank you for your kind words Manas and your review for Ellie. We are delighted to hear that you found our communication professional and helpful. We appreciate your feedback and look forward to assisting you again in the future.

1/5

Google

Do not touch this company with a barge pole Completely useless ,Issues including not passing rent paid to them to the landlord resulting in the landlord turning up on the doorstep wanting know why he hadn’t been paid ,Also took an age to return the deposit despite constant chasing

Andrew · 18 September 2026

Agent replied · 19 September 2026

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience. We would welcome the opportunity to investigate this further. Unfortunately, we are unable to identify your details from your review alone. Please could you reach out to laura.heaven@johnshepherd.com with your property address and contact details so we can review the matter fully and respond accordingly. We look forward to hearing from you and hope we can help resolve your concerns.

5/5

Trustpilot

Made moving in so much easier

Gita has been very helpful throughout the moving-in process. Contacting her has really eased the process, as she has always responded very quickly and has been supportive and thorough. I really appreciate all her help!

Amina · 3 September 2026

5/5

Google

Mohammed was great st the viewing

Behnam · 13 August 2026

Agent replied · 14 August 2026

Thank you for sharing your feedback for Mohammed! We love to hear great feedback for our team and will ensure this is shared with him directly.

5/5

Trustpilot

Gita-Patel

Gita Patel has been amazing since I moved into the property 4years ago

James · 23 June 2026

Agent replied · 24 June 2026

Thank you for your wonderful feedback and sharing your kind words. We are so pleased to hear about your positive experience of working with Gita and the prompt resolution of your property concerns. We are always here to help!

5/5

Trustpilot

My experience with housing

My group had a great experience with John Shepherd and found the perfect house. Joe Farrar was extremely useful he showed us lots of potential houses, constantly communicated and helped with every step of the housing process. I would really recommend.

Amara · 6 November 2025

Agent replied · 11 November 2025

Thank you for your review received of the services received by our team. They have been shared with the team and we wish you well in your new property!

5/5

Trustpilot

Great Service

Catie was very helpful and made every step as smooth as it can be.

Michael · 16 June 2026

Agent replied · 17 June 2026

Thank you for your kind words, Michael. We're delighted to hear that Catie provided such helpful and smooth support and was able to assist you in your journey. If you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

Positive experience as a landlord

As a landlord, I’ve really appreciated the support I received from Lauren Foster during a particularly challenging period. She has been professional, easy to deal with, and communicated clearly throughout. I was kept informed at every stage, which made a stressful situation much more manageable. Overall, a positive experience, and I’d be happy to recommend Lauren and the team to other landlords.

Eleanor · 11 February 2026

5/5

Trustpilot

We purchased our second home through…

We purchased our second home through John Shepherd, great agent, we dealt with Natasha who was super helpful and always ready to assist with queries. Whole process from offer to completion was 8 weeks (no chain) with a super smooth experience! Would highly recommend them.

Mr · 26 September 2025

Agent replied · 12 October 2025

Thank you for your review of the service received. We are pleased that the transaction went through smoothly! Wishing you all the best. John Shepherd

5/5

Google

I am so pleased with the service I received from Katie at John shepherd state agent.It was a remarkable service.Katie got great approach and did a lot in helping me to rent this property.In short I am too grateful to her willingness ,attitude and help.It is too good to invest in good staff such as Katie

Mhammed · 24 July 2026

Agent replied · 27 July 2026

Thank you for sharing your review with us. We are thrilled to hear that Katie provided such professional and helpful service in assisting you with your rental. We appreciate your recognition of Katie's efforts and commitment to our client and look forward to supporting you again in the future.

5/5

Trustpilot

Christina was helpful chasing the…

Christina was helpful chasing the landlord for repair works. Smooth transition to our new apartment.

Joselle · 4 June 2026

Agent replied · 16 June 2026

Thank you for your kind words, Joselle. We are happy to hear that Christina was helpful in coordinating the repairs and that your transition to the new apartment went smoothly. If you need anything further, please don't hesitate to reach out to us, we are always here to help!

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