Trusted Agent profile · Derby, Nottingham
Verified
★★★★★
1,618 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotAleemah has been really helpful and has…
Aleemah has been really helpful and has made the management of my tenancy much smoother i appreciate it a lot
Thank you for your review. We are delighted to hear that Aleemah has provided helpful support and made your tenancy management smoother. If you need any further support, please don't hesitate to reach out to us.
5/5
TrustpilotMy viewing at Varsity Rivergreen with Kelvin Zakeyo
Kelvin made my experience wonderful. He was nice, charming and informative. He explained all of the steps throughly, and answered any questions I had professionally. Even if they were silly ones.
Thank you so much for your review. We are thrilled to hear that Kelvin made your experience so enjoyable with his charm and informative support. Your feedback is invaluable to us and we look forward to support you again in the future.
5/5
TrustpilotGreat property management team to work…
Great property management team to work with. Mia, Jenna, Callum, Abbie, Adam, Kevin & Tenille. Their communication is always clear, jobs are well organised and any issues are dealt with quickly. From a contractor’s point of view, it makes a massive difference working with a team that’s responsive and easy to deal with. Would definitely recommend.
Thank you Sean for taking the time to share your experience of working with our property management team in Sutton and Cannock. We love to hear that our team are great with communication and quick responses and overall make your experience more positive. We really appreciate your recommendation and relationship and look forward to continuing our collaboration.
5/5
TrustpilotAlica Donaldson
I dealt with Alica Donaldson regarding an invoice payment, she was very professional and sorted my query very quickly.
Thank you for sharing your review with us June, we are so pleased to hear of your experience and great news to hear that Alisha provided you with professional and helpful support in resolving your invoice query quickly. If you need further assistance, please don't hesitate to reach out to us.
5/5
GoogleMohammed was so lovely, massively helpful with the whole process!
Thank you for your kind words Jaimee. We love to hear that your experience working with Mo was positive, supportive and helpful. Wishing you all the best in your new home and we are here for any support that you need.
5/5
TrustpilotGreat Services
I have recently moved into my new property with Uni2rent part of John Shepherd and I have to say it was very smooth process for me to get into the new property. My previous tenancy agreement was about to end and I have to move in on the very same day and it was Friday evening, most of the letting agency try to shift the move in to Monday but when I requested Monica Moran she managed to give me the keys the same day I requested and I am very glad she did. I would also like to mention Ellis Boakye here the way he helped me to move in and sort every problem I had was tremendously good. If anyone reading this review I would suggest to book with them and honestly they have great properties.
Thank you for sharing your experience. We are delighted to hear that your move-in process was smooth and that our team provided reliable guidance. We appreciate your recommendation and wish you all the best in your new home.
5/5
TrustpilotFirst Class, Excellent Service
It has been a real pleasure to deal with John Shepherd Estate Agents. Mandi and the team have been extremely professional, friendly and are providing a first class service. I highly recommend them (Landlord Services).
Thank you for your kind words. We are so happy to hear that you found Mandi and our team professional and helpful. Our goal is to provide reliable guidance and build lasting relationships through open communication. We appreciate your recommendation and look forward to supporting you further.
5/5
TrustpilotKelvin Zekeyo
Kelvin Zekeyo was so helpful and an amazing individual helping me through my accommodation process, which I was so delighted of.
Thank you for your review, we are so pleased to hear about your positive experience with Kelvin. We look forward to supporting you again in the future.
5/5
TrustpilotMy experience at John Shepherd Estates…
My experience at John Shepherd Estates has been very good. The team has been professional, approachable, and attentive to my needs throughout the process. Communication has been clear, and any questions I had were answered promptly. Overall, I’ve been pleased with the service and support I’ve received.
Many thanks for your review Daisy of the services received by the business. We are delighted that the service received is a positive one! 😊
5/5
GoogleI had a really positive experience with Kelvin. He was very friendly, professional and patient throughout, and explained everything clearly, making sure I understood the process. He was also very approachable and happy to answer any questions I had. I really appreciate his help and would definitely recommend his service. Thank you, Kelvin Zakeyo
Thank you for sharing your positive experience Olatunbosun. We are delighted to hear that Kelvin provided friendly and professional support while ensuring you understood the process. Our team is committed to being communicative and helpful, and we appreciate your recommendation. If you need anything further, please don't hesitate to reach out to us.
1/5
TrustpilotChasing up money owed to us for a year - not paid.
Throughout our years tenancy with John shepherd we have been chasing up a £100 cash incentive that was originally offered to us for staying on with the company. After numerous emails, phone calls and visits to there office with promises being made to us, we are still yet to be paid. Overall, the management and staff communication at the company seems very poor, and they have very little regard to students.
Thank you for your review. We are sorry to hear about your experience however we will be happy to review further to ensure that we can get this resolved for you. Please do reach out to us directly so that we can address and review our communication processes to improve moving forward.
5/5
TrustpilotAlisha Donalds has been great
Alisha Donalds has been great! always helping me in a quick and efficient way, top tier 5 stars!
Thank you for your kind words, we truly appreciate your feedback. We are delighted to hear that Alisha has been so helpful and efficient. Please reach out if you need anything further, we're here to help.
5/5
TrustpilotMandi Thandi
Mandi was punctual, knowledgeable, polite and friendly. The information was clearly presented and my questions were dealt with thoroughly and quickly. It was a most useful and enjoyable meeting.
Thank you for your wonderful review. We are thrilled to hear that Mandi was able to provide you with all the information you required. Your experience reflects our commitment to providing great customer service, we look forward to supporting you again in the future.
1/5
TrustpilotHidden Charges
For anyone renting out their property with John Shepherd, please be aware of their no-deposit scheme, as they charge you extra fees upon moving out. They added an unlawful professional cleaning charge against me on the tenancy agreement, which contradicts the Tenant Fees Act 2019 as these changes are prohibited. To dispute £320 charge, you have to pay £260 before proceeding to the adjudicator. Please be careful if you are with them, so you won’t end up in a situation like mine. They are not professional in their Derby branch
Thank you for sharing your experience with us. We apologise for the issues you faced regarding the charges and understand your frustration. We regret that we fell short in your case and if you do wish to discuss further, please feel free to reach out to us directly so we can work towards a resolution.
5/5
TrustpilotAleema is very helpful and efficient in…
Aleema is very helpful and efficient in communicating between tenant and landlord.
Thank you for taking the time to share your review. We are so pleased to hear that Aleemah has been both helpful and efficient with her communication and we were able to resolve any queries promptly. We appreciate your trust and look forward to continuing to support you.
5/5
TrustpilotGreat experience big shoutout to Katie…
Great experience big shoutout to Katie Walters who has made my moving in journey very smooth and pleasant !!! Very professional would definitely recommend this agent if you’re looking to rent out!
Thank you for sharing your experience. We are thrilled to hear that Katie provided you with professional and helpful support during your move. If you need anything else, please feel free to reach out to us.
5/5
TrustpilotExcellent service from the team
Excellent service from the team. Gita has been so helpful and she response promptly. Awesome property manager.
Thank you for your kind words! We are delighted to hear that Gita has been able to provide you with excellent service. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
5/5
GoogleMohammed was really nice at the viewing White helpful
Thank you Chiagozie for your 5-star review! We are thrilled to hear about the great service you received from Mohammed. We will ensure this is shared with him for recognition.
5/5
GoogleMohammed was great at his viewing, Absolutely spectacular !!!
Thank you for sharing your feedback for Mohammed! We love to hear great feedback for our team and will ensure this is shared with him directly.
5/5
TrustpilotThe process was explained well and…
The process was explained well and moved on quickly. Kevin Zakeyo was really kind and very helpful. Thank you!
Thank you for your kind words and feedback for Kelvin. We are pleased to hear that the process was clearly explained and moved swiftly. If you need anything further, please don't hesitate to reach out to us.
1/5
TrustpilotI’m extremely disappointed with John…
I’m extremely disappointed with John Shepherd Estate Agents in Derby. I had a scheduled viewing at 12:45 pm yesterday, but the agent simply didn’t show up. An hour later, they called, not to apologize, but to ask if I still wanted to view the property. To add insult to injury, they also promised to send me a WhatsApp video of the apartment, which never materialized. In total, I wasted four hours of my day, including leaving work early and using half a day of my annual leave. Not once did I receive an apology or any acknowledgment of the inconvenience caused. If this is how appointments are handled, it raises serious questions about the level of customer service being provided. I would genuinely like to know whether the owner is aware of how their employees are representing the business. People’s time is valuable, and a basic level of professionalism, communication, and courtesy should be the minimum. Mistakes happen, absolutely. But failing to turn up, calling an hour late, not delivering promised follow-ups, and giving no apology is simply unacceptable. I hope the management takes this feedback seriously and addresses these issues. A thoroughly disappointing experience that could easily have been avoide
5/5
TrustpilotSam's a star.
The staff at the Burton office, particularly Sam, have been exceptional. Nothing is too much trouble, she always try to resolve any issue with the properties and is proactive in giving support or advice on all things housing. Would absolutely reccommend this company, particulalry if you can deal with Sam at any point!
Dear Sukhy, thank you for your review. We will ensure the feedback is given to the team!
1/5
TrustpilotWorst estate agent i have ever come…
Worst estate agent i have ever come across, I would avoid at all costs!! No respect for customers, I was spoken to in a underminding manner and treated unfairly. They lie about properties and lead you to believe that they are a helpful and trustworthy establishment. If you have any self respect for you and your family I would not recommend JOHN SHEPHARD ESTATE AGENTS!
Thank you for sharing your review with us. We are truly sorry to hear of your experience and that you felt let down by us as agent, including being treated unfairly. This is not the level of service we wish to provide and do take your feedback seriously. Our aim is to provide professional and reliable guidance, and we regret any miscommunication that occurred. We would appreciate the chance to discuss your concerns further, so please reach out to us. We are committed to being a helpful and trusted team, and we hope to resolve this together.
5/5
TrustpilotHelpful and quick responses
Christina E. Tzemanaki has been a very helpful and informative property manager. She responds to queries very quickly.
Thank you for your kind words Anisah, We are delighted to hear that Christina has been a helpful and communicative property manager. Our team strives to ensure a positive experience. Please reach out if you need anything further, we are always here to help.
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