Trusted Agent profile · Derby, Nottingham
Verified
★★★★★
1,618 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotI worked with Joe
I worked with Joe, getting a place for my friends and me for our last year at uni, and honestly, he couldn't have been better. He answered all our questions, was always willing to reach out to landlords if he didn't know something, was able to get us a really good place so quickly and was all round just a pleasure to work with. If you're a first-time renter, or even if you're not, honestly, go for a place from these guys.
5/5
TrustpilotGreat service, great team!
Many thanks to Caitlin, Alan and team for being super efficient & friendly in sorting our tenancy out so quick! Quick responses to emails & messages, prompt action & expert guidance!
Thank you for sharing your review, we really appreciate your kind words. We are so glad that our team provided you with efficient and friendly service along with quick responses and guidance. We look forward to supporting you again in the future.
5/5
TrustpilotDelivered great service
Alexander provided excellent customer service. He was efficient and kept me in the loop at all times. He delivered a great service by finding a suitable tenant very quickly. Thank you Alexander!
We appreciate you taking the time to share your feedback. We're so glad to hear that you received excellent and efficient customer service and that we found a suitable tenant quickly. Thank you again for sharing your review.
5/5
TrustpilotTop customer service
Nothing is ever too much trouble for them and the staff are just lovely, special mention to Tracy and Natasha
Thank you for your kind words, Richard. We're thrilled to hear that our team, especially Tracy and Natasha, provided you with such helpful support throughout your journey with us. Your trust in us means a lot, and we look forward to assisting you again in the future.
5/5
TrustpilotTina has been an excellent property…
Tina has been an excellent property manager. She was really helpful especially at the end of our tenancy.
Thank you for your kind word Nouman. We love to hear your feedback regarding Tina and will make sure that this is shared with her directly. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotAleemah- great PM
Aleemah is a great PM. Very friendly and knowledgeable
Thank you for your kind words SE. We are thrilled to hear that you found Aleemah to be both friendly and knowledgeable and able to support throughout your journey. We appreciate your feedback and look forward to continuing our relationship with you.
5/5
TrustpilotMoving made easy…
The whole process from the initial viewing of the property to receiving the keys was faultless, Olga and Michelle were so very helpful and made my move very easy .
We appreciate you sharing your experience and review with us. We are pleased to hear that Olga and Michelle were very helpful and made your move easy with their faultless support. Thank you again and we look forward to supporting you again in the future.
5/5
GoogleHolly is always really helpful with any questions or queries that I have, really good to deal with and is a great attribute to the business
Thank you for your kind words Tom. We are delighted to hear that Holly has been so helpful and professional in addressing your queries. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotTina is always very helpful
Tina is always very helpful, approachable and deals with any issues or questions I have with speed.
Thank you for your 5* review and your kind words. We are delighted to hear that Tina has been so helpful and approachable. We appreciate your feedback and look forward to assisting you again.
5/5
GoogleMohammad was amazing, really good knowledge and was really personable. We really enjoyed our experience.
Thank you for your kind words Matthew. We love to hear that your viewing experience with Mo was positive and enjoyable. We hope that we can support you in finding your new home and look forward to assisting you again.
5/5
TrustpilotMelissa and her work ethic
Melissa has been providing great service and quick responses to queries. Always willing to help in resolving issues as they arise.
Thank you for your kind words Chris. We are delighted to hear that Melissa has been so helpful and communicative in resolving your issues. Please reach out if you need anything further; we are always here to help.
5/5
TrustpilotI've been using John Shepherd for 6…
I've been using John Shepherd for 6 years, and they have always been professional and genuine; & Alisha Donaldson is a fantastic help.
Thank you for sharing your review. We are so pleased to hear of your positive experience, especially working with Alisha. We really appreciate your trust over the years and look forward to continuing our relationship.
5/5
TrustpilotThe letting service team is very helpful.
The letting customer service team, in particularly Aleemah Aziz and Lara Soars, is very helpful.
Thank you for taking the time to share your review with us. We are delighted to hear that our team, especially Aleemah and Lara, provided you with helpful support. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotGreat experience with the company
Great experience with the company. Very efficient service. Especially Gita Patel give exemplary service.
Thank you Sangeeta, for sharing your wonderful experience. We are thrilled to hear that you found our service efficient and our team, especially Gita, to be exemplary. Your feedback is important to us and helps us continue building lasting relationships with our valued clients. Thank you again for sharing.
5/5
GoogleKatie Walters provided excellent service throughout the process,Excellent agency with very professional staff. They were helpful, responsive, and made the whole process smooth. Highly recommended, thank you Katie😊 …
Thank you for your kind words, Gopi. We are delighted to hear that our team and Katie specifically provided you with professional and helpful service. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotKevin was a pleasure to work with
Kevin was a pleasure to work with. Knew his stuff and was helpful.
Thank you for taking your time to share a 5* review for Kevin! We appreciate your recommendation and will ensure this feedback is passed on.
5/5
TrustpilotWe would like to thank mohammed…
We would like to thank mohammed Ibrahim,jessica birdi,hannah britten for helping us for the entire letting + move in process to make it smooth… Thanks also for providing and showing the property and providing all the minute details. Really happy and appreciate and thanks for the service of John shepherd.We are enjoying the current stay in the property as tenant. - Taniya
Thank you Taniya for sharing your wonderful experience about our team in Derby. We love to hear that our team provided helpful and professional support throughout your letting and move-in process. It's great to know you're enjoying your stay in the property and we are here to support should any further queries come up along the way. We appreciate your trust in us and look forward to continuing to support you.
5/5
TrustpilotThank you Christina!!
I would like to sincerely thank Christina Tzemanaki for her exceptional support. She consistently went above and beyond to resolve my home-related issues, maintained clear and timely communication, and coordinated tirelessly with landlords, vendors, and tenants. What truly sets her apart is her remarkable patience and professionalism, she never becomes frustrated or fatigued and handles every situation with calm and care. She is genuinely the best person I have met at John Shepherd. Thank you, Christina!
5/5
TrustpilotThank you so much Jessica and your team…
Thank you so much Jessica and your team for your exceptional service. We appreciate your proffessional conduct
Thank you for taking the time to share your 5* review for Jessica. We truly appreciate your recognition and look forward to continuing to support you.
5/5
TrustpilotEverything went very smoothly .
Everything went very smoothly .. Alan and Gemma were helpful .. they were diligent and considerate to our requests ., thank you for a professional experience ..
Thank you for your wonderful review! We are delighted to hear that everything went smoothly and that our team including Gemma and Alan were helpful and professional. Wishing you all the best in your new home and if you need anything further, please don't hesitate to contact us.
5/5
TrustpilotGita Patel
I have know Gita Patel now for many years both from being a consultant at Bigwoods and latterly also as a management client. She has been very efficient in every aspect from good management through to following through without delay on all enquiries. She is so helpful to both myself and my wife and she is an absolute great asset to your company.
Thank you John for taking the time to share your review and kind words about Gita. We are delighted to hear that she has been so helpful and efficient in managing your property and has gone above and beyond to support. We appreciate your recommendation and please feel free to reach out if you need anything further.
3/5
TrustpilotPraise to Alex, Elisha and Claire
The experience with John Shepherd was standard it’s really what you expect it to be. The thing that did stand out for me was Alex genuinely who managed to help me through start to end and explained everything properly to me. He went out his own way to stay after his shift to show me a property because I wasn’t free no other day and this was so beneficial because I’m moving in a day or 2.
We appreciate you sharing your experience. We're glad to hear that Alex, Elisha, and Claire were helpful and supported you in your journey. We also appreciate your feedback regarding the communication speed and this is something we will look to address. Thank you again for your feedback.
5/5
TrustpilotGreat Experience!
I had a great experience renting through this agency, and I’d especially like to thank Olga Olszewska for her outstanding support.
Thank you for sharing your wonderful experience, Anastasiia. We are thrilled to hear that Olga provided you with such professional and helpful support. Her local expertise and warm attitude truly make a difference in the property search process. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotDebbie Jackson
Debbie Jackson has been my property inspector for a little while now and has gone above and beyond to ensure that any issues or concerns regarding my property are being addressed.
Thank you for sharing your experience. We are thrilled to hear that Debbie has been so helpful and communicative in addressing your concerns. We apologise for the previous delays and appreciate your trust in our team. Please feel free to reach out if you need further assistance.
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