5/5
GoogleAlice Lambert 's response is very rapid and let me buying my dream house. I hope Frank Innes can continue to maintain this level.
Agent replied · 6 July 2023
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations
Trusted Agent profile · Derby
Frank Innes Derby reviews
★★★★★
437 reviews across 1 platform
18 St. James Street, Derby, DE1 1RN
Frank Innes's office in Derby, at 18 St. James Street, is rated 4.5 out of 5 across 437 reviews on 1 platform, including 437 Google reviews rated 4.5.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Google5/5
GoogleFrom start to finish. Excellent personable service. A very hardworking firm who aim strictly to help their clients. In particular, Alice and Charlie.
Agent replied · 6 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFriendly and professional staff who kept me informed throughout the process - even though it dragged on ridiculously outside either of our control
Agent replied · 6 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom start to finish our estate agent Alice Lambert provided a superb service, always friendly and approachable and super helpful with all queries.
Agent replied · 6 July 2023
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery pleased with Frank Innes, from the first time we made contact, until the end of the process. Very polite, reactive and professional. Would certainly recommend to anyone. 5 star service.PositiveResponsiveness, Professionalism, Value
Agent replied · 6 July 2023
Thank you for your glowing 5* review! I will make sure your kind words are forwarded to the local team. Best wishes, Scott @ Customer Relations
5/5
GoogleThe service purchasing a property and subsequently using the fully managed letting service has been faultless and efficient. The staff I have dealt with have been helpful and friendly - would definitely recommend
Agent replied · 6 July 2023
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
GoogleCan't keep to appointments. Rude and unprofessional. Please consider using another agent if letting a property. Nightmare experience from start to finish
Agent replied · 6 July 2023
We notice that you have already posted a similar review for one of our local offices regarding your experience if you could contact us directly via review@countrywide.co.uk so that we can look into any concerns.
5/5
GoogleStress free home buying !! Who doesn’t want that!! Super helpful team. Nothing was ever to much trouble. Thank you for making buying my home fun and exciting!!
Agent replied · 6 July 2023
Many thanks for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe just got the keys to our first home. Throughout the process Frank Innes were very good and gave us regular updates. I would highly recommend Frank Innes
Agent replied · 6 July 2023
Thanks for the amazing 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleLovely guy came and valued. Where I was feeling despondent before hand, I felt more confident in achieving a good sale.
Agent replied · 6 July 2023
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Googlestaff is very helpful and professional
Agent replied · 29 October 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleReally great and helpful will use again. great agents will always use them first. if a property is with a different agent it would put me off.
Agent replied · 6 July 2023
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleI loved how helpful everyone was.They always got back to me quickly. They really went the extra mile to help us.Thankyou so much to you all.
Agent replied · 6 July 2023
Thanks Ellen for the fantastic 5* review.
5/5
GoogleA friendly and efficient service. Frank Innes have been excellent at managing my property and quick off the mark in finding a new tenant at the end of the last tenancy.
Agent replied · 6 July 2023
Thank you Philip for your glowing 5* review! It is great to read that you are receiving the high level of customer service expected of our Frank Innes, Letting team. Many thanks, Scott
4/5
GooglePurchased a property just after the first lock down from Alice at Frank Innes Derby - first class customer service from start to finish
Agent replied · 6 July 2023
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEfficient and helpful staff. Professional service would recommend the lettings department and if we ever sell our property would happily use the sales department.
Agent replied · 6 July 2023
Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery friendly and helpful staff they helped me with all inquiries. supported and helped us with buying our house . Definitely would recommend them for all buyers .
Agent replied · 6 July 2023
Thanks for leaving a amazing 5* review and kind words accompanying it. Thank you for the recommendation. Best wishes, Lucy
5/5
GoogleCurrently purchasing a property through Frank Innes. Both Alice and Jessica have been very helpful, polite and efficient and I would highly recommend.
Agent replied · 6 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with a few times for various things over the years, more recently they assisted a friend in the purchase of a property - glad to see nothing has changed
Agent replied · 6 July 2023
Hi Jim, Thank you for taking the time to write this fantastic 5* review for the team at Frank Innes in Derby not only from yourself but on behalf of your friend too. Kind regards, Maryjane.
5/5
GoogleThey kept us informed at every stage of the process for selling our property and were extremely helpful, professional and polite.
Agent replied · 6 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was very happy with the service and communication with Alice at Frank Innes Derby I would have no hesitation recommending anyone to work with them .
Agent replied · 6 July 2023
David, thank you for 5* rating and review. Best wishes, Mark
5/5
GoogleThroughout my process with renting my property, they have always been professional and consistent and most of all very friendly.
Agent replied · 6 July 2023
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleStaff were professional and friendly. kept me informed all way through the letting process. very good Mrs Leason. Mickleover Derby
Agent replied · 6 July 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had great service especially as we moved during lockdown. Very helpful staff. A video tour gave us a great idea of the house.
Agent replied · 6 July 2023
Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Frank Innes Derby
How many reviews does Frank Innes Derby have?
Frank Innes's Derby office has 437 reviews across 1 platform: 437 on Google.
What is Frank Innes Derby's rating?
Frank Innes Derby is rated 4.5 out of 5 across all 437 reviews, and 4.5 out of 5 on Google from 437 reviews.
Where is Frank Innes's Derby office?
Frank Innes Derby, 18 St. James Street, Derby, DE1 1RN.
