Frank Innes Derby reviews

★★★★★ 5/5

Google

The service and professional from Ellie Slater at Frank Innes Derby, was excellent. From meeting her at a viewing of a property to assisting us with the process of securing our new home, her help, updates and responses to our queries were always done with an above and beyond attitude. If we were to use Frank Innes in the future, we will for sure be asking for Ellie’s input and assistance. She’s a credit to the company. Thank you Ellie

Paula · 15 April 2026

★★★★★ 5/5

Google

Big shout-out to Ellie Slater at Frank Innes! From start to finish, Ellie made the entire renting process feel smooth, straightforward, and completely stress-free. She has been an absolute pleasure to deal with, always kind, warm, and genuinely welcoming. What really stood out was her excellent communication; she kept me informed every step of the way and was always quick to respond to any questions or concerns. Ellie is clearly very skilled at what she does, and her professionalism combined with her friendly approach made a real difference to my experience. I couldn’t have asked for better support throughout the process. I would highly recommend Ellie to anyone looking for exceptional service, she truly goes above and beyond!

Leonora · 1 April 2026

★★★★★ 5/5

Google

Frank Innes Derby have been great with what has been a very long process for us. It has taken just over one year to exchange on our new house and Leah Allen has been amazing throughout. The property we were purchasing was up for sale with Frank Innes but Leah has been fantastic with updates and chasing the chain on our behalf. We have had a terrible experience with the estate agent we used to sell our house (not Frank Innes) and Leah has always been ten steps ahead of them, giving us updates and checking in. It has been a long process and Leah has been so supportive and understanding which has made the process better. The only aspect of this we regret is not selling our property with Frank Innes, we have no doubt it would have made the experience even better. It has been so refreshing getting replies to emails and having an estate agent where you can pick up the phone and someone answers and gets back to you that day. We can’t recommend Leah enough and we value the time she has given us. Fantastic, professional, great communication and people who care. Thank you!

Megan · 26 February 2026

★★★★★ 5/5

Google

We have just sold our house through frank innes and I would like to take the opportunity to thank the team in particular Luke Nixon,since Luke became personally involved the whole process became a lot more positive,keeping us informed of the feed back from viewings,getting the offer for the property in,and chasing the solicitors to help us to exchange contracts fantastic service would definitely recommend them to anyone.

Steven · 25 March 2026

★★★★★ 5/5

Google

Maddie has been super awesome and made the move painless Also Lydia, Olivia and Euan were brilliant in the office too What a great team You should have a million Maddie's as she a STAR and an asset to the team at Frank Innes I will bring flowers soon for the girls Thanks and Kind Regards DJ Kaps

Kapil · 15 April 2026

★★★★★ 5/5

Google

Laney was absolutely brilliant with helping us find somewhere to rent. She made every step of the process easy and super quick which was ideal for our situation. The communication was brilliant and any questions and concerns we had were always answered and nothing was too much trouble. Would definitely recommend using Frank Innes in Derby.

Abbie · 1 April 2026

★★★★★ 5/5

Google

I recently wanted to move from the flat I was in and didn’t know where to turn. I popped into Frank Innes where I was met by Olivia, I explained what I was after and she was more than happy to help. Once I found a new place Olivia was ever …

Lewis · 26 January 2026

★★★★★ 5/5

Google

Luke and the team have provided exceptional service throughout the purchase of my first property. I’ve had lots of questions along the way and they didn’t hesitate once to answer my questions. They made the whole experience stress free. Will definitely use them again.

Waqias · 25 March 2026

★★★★★ 5/5

Google

Thank you to Scott, Luke, Leah and Olivia for helping with selling and buying, I had called many times for updates and you have been professional and understanding every time. Chasing on our behalf and keeping us updated, I would recommend you to my friends and family.

Farath · 26 January 2026

★★★★★ 5/5

Google

Thank you so much to Sammi, our mortgage advisor at Frank Innes Derby, for helping us buy our dream home alongside the team at Burton. Thank for breaking down all of the jargon for us, arranging meetings around both of our busy schedules and never rushing or pushing us into decisions before we were ready. It was such a relief to know that that you had our backs through the whole process and we are very grateful.

Asha · 9 January 2025

★★★★★ 5/5

Google

Excellent customer service from Luke and the team. Always happy to take calls and keep me in the loop regarding sales progression. As a first time buyer I felt reassured and guided every step of the way.

Haris · 22 January 2026

★★★★★ 5/5

Google

I cannot fault the service we have received from Frank Innes - our house purchase has been far from straightforward with lots of issues along the way - so Luke must have dreaded my phone calls - but if he did he never let me hear it in his voice - he was professional and helpful & most importantly empathetic when it came to the issues that we encountered! To top it all when I collected the keys he appeared genuinely thrilled that the sale had actually completed for us … highly recommend Luke & the team ….

Lisa · 26 August 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Ellie Slater at Frank Innes has been nothing short of exceptional. From the very first conversation to the final stages of our move, she has been absolutely outstanding and an absolute joy to deal with. Moving home can be incredibly stressful, but Ellie turned the entire experience into something genuinely positive. Her communication was flawless, always proactive, clear, and reassuring, and she consistently went above and beyond to make sure everything ran smoothly. It was obvious at every step that she truly cared and took real pride in her work. Ellie’s professionalism, warmth, and attention to detail are second to none. No question was ever too small, no concern was ever brushed aside, and nothing was too much trouble. She handled everything with such efficiency and kindness that we always felt completely supported and in safe hands. Frank Innes are incredibly lucky to have someone like Ellie. She is a true credit to the company and sets an exceptionally high standard for what a letting agent should be. We honestly couldn’t have asked for a better experience and cannot thank her enough. Highly, highly recommended.

Richard · 22 February 2026

★★★★★ 5/5

Google

I bought my house through Frank Innes. We mainly dealt with Charlie there. Charlie was really considerate and understood our urgency to move so he would constantly update us without having us to call him again and again. He knew what he was doing. We were worried that the tenants in the house might not leave so Charlie would help us call those tenants as well. We had a great experience and would really recommend Frank Innes.

Nilar · 25 September 2024

★★★★★ 5/5

Google

Ellie Starte has been lovely and very helpful throughout the process , we are happy to move to our new house.Lovely Agency to work with .

A · 1 April 2026

★★★★★ 5/5

Google

I sold my property via Frank Innes and was extremely happy with the service. Scott was able to work around my strict viewing restrictions due to it being a …

King · 26 February 2026

★★★★★ 5/5

Google

Charlie Orme has been fantastic! We are first time buyers and really apprehensive around the process. We have had a rocky purchase with many ups and downs throughout the whole process. Charlie was really supportive and helped us throughout the process. His approach, attitude and professionalism was amazing throughout and he always aimed to give the best update he had. We may have not continued with our purchase if it wasn’t for Charlie due to our circumstances, however he always managed to make sure we kept on track and when a bump in the road was found there was a solution. Charlie is a massive credit to Frank Innes and I think a lot of the work he does goes unnoticed due to the nature of the job. People will always remember when it doesn’t go well but very quickly forget when it goes ‘according to plan’ but Charlie deserves massive credit as we had many challenges that were made into a positive experience as a result of his excellence. Thank you Charlie and we wish you all the success in the future!

Jake · 25 July 2024

★★★★★ 5/5

Google

Frank Innes were great to work with, starting with a really friendly valuation visit and giving a confident valuation and the reasons for it. Then it was put up in the market quickly, getting several viewings straight away and securing multiple offers. Although the process ended up very long (due to the buyers) Luke was very helpful and friendly all along the way, getting regular updates and being persistent on my behalf. We got there in the end!

Alison · 26 August 2024

★★★★★ 5/5

Google

Laney was very helpful and made the process fast and smooth. She answered all my questions and was great from start to finish. Thank you!❤️

Vishmi · 26 February 2026

★★★★★ 4/5

Google

I was very pleased with Frank Innes to sold my house ,particularly Laura , she was very helpful through all the way.

Akbar · 19 March 2026

★★★★★ 1/5

Google

Shocking in a word. Employ looks over brains. Nothing but trouble over 3 years with Frank Innes. So much more I could say but dont fancy wasting my time. Stay away personally but if you do choose to opt for them, proceed with massive caution. The only person who I thought was genuine and nice was the trainee called Ellie, really nice girl with a future ahead of her.

Andrew · 5 March 2026

★★★★★ 5/5

Google

I contacted Frank Innes initially to obtain a valuation on my property, I also contacted other estate agents locally. Frank innes were the best out of all of the companies I contacted. I was contacted quickly,, appointments made and they delivered on everything they said they would. Everything was explained thoroughly, professionally and honestly. Valuations provided as promised, follow ups and phone calls received quickly.. Scott was helpful, honest and professional from the start. Other estate agents didn’t respond to my calls, didn’t email information that was promised and one just gave a valuation written in a blank folder! The only reason I did not go on to sell my property was due to a last minute change of circumstances. Nothing was too much trouble for Frank Innes, the photos and proposed brochure looked really good and very professional. I am confident my house would have sold very quickly. They will definitely be my first choice if I decide to put my house on the market in the future. First class customer service!

Kathryn · 27 January 2024

★★★★★ 5/5

Google

Ellie is the best asset they have! She listens, explains and try to find a tailored solution.

Basim · 25 March 2026

★★★★★ 5/5

Google

I'm thrilled to leave a review for Euan Aldred! Working with Euan to find a rental home has been an absolute pleasure. His professionalism, attention to detail, and dedication to making the process as smooth as possible have truly impressed me. Euan's expertise and guidance have made what can often be a stressful experience feel effortless. I highly recommend Euan to anyone in search of a rental property. Thank you, Euan, for your outstanding service!

Sonia · 26 April 2024