Frank Innes Derby reviews

★★★★★ 5/5

Google

Viewed an apartment on a Tuesday and had the keys / signed contract on the Friday! I wanted to saying a big thank you to Millie for finding an apartment for let within my price range / arranging the viewing that day and a huge thank you to Lydia for the very quick turn around in contract. She was absolutely lovely, super friendly / approachable. Overall a great lettings experience. Thank you ladies, Holly :)

Hollyann · 27 March 2024

★★★★★ 5/5

Google

Outstanding Mortgage Adviser, Highly Recommended I cannot recommend Lee Perkin highly enough. From start to finish, he was …

Saif · 26 January 2026

★★★★★ 5/5

Google

The first time I have used the letting service with Frank Innes and it certainly won't be the last, I can not recommend Lydia and the team enough. The service was quick and efficient with updates all the way along. They offered sound advice in relation to changes in legislation and recommended a great company for the inventory, they really do know their stuff and my new tenant was moving in within 2 weeks of the advert going out - absolutely Brilliant!

Jayne · 22 October 2023

★★★★★ 5/5

Google

We’ve had such a smooth and stress-free experience moving into our new property thanks to the amazing team at Frank Innes. A huge thank you to Sim, Niamh and Maddie for being so helpful, professional, and responsive throughout the entire process. They made everything feel straightforward and were always on hand to answer questions and keep us updated. The whole moving process has been really good from start to finish, we couldn’t have asked for a better team to support us. Highly recommend!

Arbelle · 15 April 2025

★★★★★ 5/5

Google

Maddie is a very nice lady and really accommodative, with a perfect job done 🤝 …

Jibo · 26 February 2026

★★★★★ 5/5

Google

Our experience with Frank Innes has been amazing. We were really impressed with Luke Nixon who always kept us in the loop and acted as the go-between with us, our solicitors and the vendors solicitors. He always called us whenever there was a change or an update with the process which we really appreciated. There was a slight problem at the end of the process which delayed our exchange of contracts but Luke spent hours chasing up solicitors, the sellers and always kept us in the loop. Thank you so much Luke and the team at Frank Innes for helping us to buy our first home! Jenni and Aaran.

Jenni · 3 September 2023

★★★★★ 5/5

Google

Thanks so much Laney for helping us out with the property

Oluwaseun · 19 March 2026

★★★★★ 5/5

Google

Very helpful and friendly. Ellie was very friendly and supportive helping with my questions on the property.

Mark · 26 January 2026

★★★★★ 5/5

Google

Ellie and Euan were both very professional and accessible whilst helping me let a property in Derby

Ronan · 22 January 2026

★★★★★ 5/5

Google

Excellent service from Luke, Charlie and the team at Frank Inness Sales and Lettings Derby. Just one minor point that we missed, was the additional £55 to cover the anti money laundering fee (hidden in the small print of the contract), which was not pointed out at all. Would have no doubt whatsoever in recommending Frank Innes.

Peter · 25 September 2024

★★★★★ 5/5

Google

Frank Innes, once again you have excelled in your service as a an Estate & Letting agent. Very smooth transition from advertising to the moment the wonderful tenants moved in and great communication and rapid responses to any queries i had. I look forward to using your services again in the future :) Thank you Smriti & Lydia

Adam · 25 July 2024

★★★★★ 5/5

Google

Highly recommend Frank Innes , great communication and excellent service. Special mention to Euan the agent we worked with he was efficient and professional throughout the whole process, he answered all the questions and inquiries in a timely manner. We are so please with the service we received from the whole team

Carol · 26 October 2024

★★★★★ 5/5

Google

We have just completed our house sale with Frank Innes, Derby and have been extremely happy with the service. The valuation was conducted in a very professional manner and Luke Nixon, who has taken care of the sale, has been extremely helpful throughout the process. He has kept us regularly informed of viewings and then updates with the sale in a very professional and friendly way. Thank you Luke and the team at Frank Innes, Derby.

Donna · 10 May 2023

★★★★★ 5/5

Google

Frank Innes in Derby have been a pleasure to deal with from the start. From the first meeting to value our home and all the way through the process they have been polite, hardworking and explained everything clearly. They were proactive in chasing up and enquires and phoned/emailed back when they said they would. I would like to take the chance to thank Scott, Charlie and Luke who have all been brilliant to deal with whilst selling our house. I would not hesitate to recommend this branch and to anyone considering buying/selling their property.

Hannah · 2 December 2022

★★★★★ 5/5

Google

Luke helped complete yet another sale, and as always, Luke kept me updated at every milestone up to the completion in record time, given it wasn’t a straight forward sale. The reason I use Frank Innis as the team are very professional and the fees are reasonable too. Thank you Luke

Chan · 25 September 2024

★★★★★ 4/5

Google

I had a very positive experience working with Ellie throughout my process of moving house. She was incredibly kind, patient, and consistently helpful from start to finish. She took the time to explain each step clearly, making what could have been a stressful experience feel smooth and manageable.

Bridget · 1 April 2026

★★★★★ 5/5

Google

I recently used Frank Inness to sell my house in Derby. They were professional from the beginning. We had good communication between us so I was kept up to date with progress. My property was sold swiftly and they helped both myself and my buyer as it progressed. I highly recommend them

Sam · 26 February 2026

★★★★★ 5/5

Google

As we fly off to the sun it is worthy of note that Frank Innes Derby office has been outstandingly good, particularly Luke Nixon who has gone above & beyond with support & communication. We have enjoyed the experience of being his customers, he made us feel we were being looked after by him not just the company. Even when our solicitor was falling short & not delivering at our expectations he stepped in & filled the gap to keep us informed & ensured we were aware of what our requirements were & what we could & should expect. He’s held our hands throughout the whole house sale experience. We’d like to thank him specifically & Frank Innes as a company who we highly recommend.

David · 9 October 2022

★★★★★ 5/5

Google

Would highly recommend. Professional and helpful throughout the purchasing process. Big thanks to Leah Allen and Scott Cutbush in particular, who were always responsive and obliging. The lettings team have also been amazing. Particular thanks to Bea Aitken-Robertson and Euan Aldred for their great communication and service.

James · 11 November 2024

★★★★★ 5/5

Google

We have purchased a property and Alice Lambert has been looking after us until a week before completion then Scott has taken over due to sickness. We cannot praise Alice more for the service she has offered us and the whole experience has been made easy because she cared and has been involved a lot ensuring everything is moving towards completion. In the week of exchange and completion Scott Cutbush has taken over and he has also ensured that everything was going well and kept us updated and chased what needed to be chased so we do not delay and we have not delayed.

Francisc · 3 September 2022

★★★★★ 5/5

Google

We honestly cant speak highly enough of Jessica Gurney at Frank Innes, Jessica dealt with the purchase of our new home and was soo helpful from start to finish in keeping us up to date on everything, not to mention responding to our emails & any queries extremley quickly. Jessica was so efficient and went above and beyond to chase up solicitors and the other estate agents involved, this was honestly so appriciated by us, as we had quite a difficult time with the lack of communication and involvement from our own estate agents who were dealing with our connected sale, but Jessica continuously helped to chase things on our behalf to ensure we completed within the time frame to meet the stamp duty deadline. Even our mortgage broker was really impressed with the level of communication from Jessica and how on it she was with getting everything moving. Thank you so much! Elisha & DeanPositiveResponsiveness, Professionalism

Elisha · 25 August 2022

★★★★★ 5/5

Google

Absolutely amazing! From start to finish buying our property as first time buyers we were dealt with by Alice and I cannot fault her. She is quick to respond by email or phone and will answer anything she can. She chased updates with us and we had more contact from her than our own solicitors! Hands down the most helpful and reliable person that has helped us through this whole process. When Alice wasn’t in the office, which was only a couple of days out of the 6 months, we spoke to Luke and he was just as happy to help and finally hand over the keys. Thank you so much.

Molly · 4 August 2022

★★★★★ 2/5

Google

My sale went badly wrong unfortunately and I'm afraid Frank Innes dropped the ball. I accepted an offer from a buyer with only 2 properties in their chain, both of which were already sale agreed. 7 weeks after I accepted the offer, my buyers started to delay the process, requesting an extra 3 types of survey, and querying everything. 3 days before we were due to complete in April (and 16 weeks since accepting the offer), we became aware that the reason for the buyers delaying was they had introduced another property into the transaction late on - which also had a total of 6 additional properties attached to that part of the new chain. 3 further completion dates were set and missed, and we incurred a lot of cost regarding this - eventually I managed to move without completing my sale, which then fell through. I appreciate that my buyers not acting in good faith was not the fault of Frank Innes - hence 2 stars, not 1. However following the offer, they didn't do anything to check all was on track for over 3 months. A simple call to the buyers agent would have likely revealed the problem as that agent was dealing with both my buyers' sales. I was advised that Frank Innes Derby were short staffed at the time - so maybe my bad experience was a one off. I did ask the manager to look into what went wrong, which he said he would do, but I never heard anything more. My partner recently sold her house - she received a weekly phone call from her agent detailing the situation across her whole chain. Also, once the other agent we were buying from became aware of our problems and the lack of progress, he also was very pro-active in getting to the bottom of our nightmare chain and updating us very regularly afterwards. He was also the one who first uncovered the full extent of the massively expanded chain. I wasn't going to write any review and just write this whole episode off to experience, however last week, Frank Innes asked for feedback directly to them - which I gave. Instead of taking any action regarding this or giving any indication of regret or learning, they just sent me an e-mail saying all the circumstances where I would still need to pay their fee - which although is fair enough, I thought was poor form.

Mike · 31 May 2022

★★★★★ 5/5

Google

A property of mine was on the market for some time with two other estate agents. As soon as I took Frank Innes onboard, the property got let within a week. I would highly recommend their letting team to any landlord. Olivia went above and beyond to ensuring the property got filled by the right tenant, and kept me well informed every step of the way. This kind of great customer service is seldom found in letting agents these days!

Varunan · 31 May 2022