Frank Innes Derby reviews

★★★★★ 5/5

Google

We have unfortunately been given notice from our Landlord during lockdown. Olivia Williams at Frank Innes provided us with exceptional customer service and professionalism and has ensured that our urgent move to rent has been handled very quickly. Thank you Olivia, this has been the easiest move for us because of your help and much better than the experience we had with an alternative Derby Estate Agent competitor. If we ever need an Estate Agent, we would use Frank Innes again and we will recommend them to our colleagues and friends.PositiveResponsiveness, Quality, Professionalism, Value

Tom · 25 August 2020

★★★★★ 5/5

Google

I had wonderful experience and I would highly recommend Frank Innes to anyone looking for excellent service. The staff was incredibly helpful especially I would like to thank Luke Nixon. He went above and beyond to help me go through the journey of buying new property.He is true expert in his field thank you once again.

Alex · 24 September 2023

★★★★★ 5/5

Google

Lee Perkin is the Executive Mortgage and Protection Consultant at Frank Innes estate agents (Derby). Having dealt with Lee many times over the past 8 years, I cannot speak highly enough of the outstanding service provided on every single occasion. Lee's vast experience has proven invaluable with all of my applications. Always well organised and professional, Lee is highly accomodating and shows great motivation with every task. I certainly recommend Lee Perkin to anyone looking for a mortgage product. Top Man!

Robert · 6 July 2020

★★★★★ 5/5

Google

Although selling property has been a lengthy process, Frank Innes have been really proactive and engaging from the start and quick to have offers on the table for me. In particular Alice Lambert and Scott Cutbush. They both saw proceedings through from start to finish and were always quick to update me with changes/progress. Also, they were both instrumental in chasing solicitors to prioritise my sale which made all the difference. Would recommend to anyone thinking of selling their house.

JamesAllen87 · 6 July 2020

★★★★★ 5/5

Google

Frank Innes in Derby we’re brilliant from the start of the sale process right through to the completion. The staff in the office were responsive, helped chase up the buyers solicitors when they were not responding promptly. A big shout out to Jessica and Alice who were incredibly helpful and supportive to us as sellers and to the buyers. I definitely will use Frank Innes again. Top marks for a great service.PositiveResponsiveness, Quality, Professionalism, Value

Annie · 25 August 2021

★★★★★ 5/5

Google

Lydia was really friendly and helpful from the moment I called enquiring about my flat. She was so helpful when I had a few issues with the flat. She responded straight away and went above and beyond to sort out an issue I had with the water board. Lydia puts her customers first and I have been really impressed with how professional the whole process has been renting a flat. Thanks for all your help!

Miss · 6 July 2021

★★★★★ 5/5

Google

Leah Allen was superb in helping us throughout the process. We pushed to get into the house and Leah did everything she could to make it happen. Thanks Leah! :)

Liam · 19 December 2024

★★★★★ 5/5

Google

Charlie and the rest of the team at Frank Innes Derby were extremely professional and patient during the selling of our late parents house. From the onset they were timely and empathetic and never failed to keep us up-to-date with the progress. Our gratitude and thanks, a well deserved 5 stars, and a high recommendation.

Rosemarie · 15 August 2023

★★★★★ 5/5

Google

Received a brilliant experience from Olivia and team. Always on hand to take calls and answer my numerous questions! Smooth process from initial valuation to tenants moving in. As a first time landlord they made the process effortless. Would highly recommend and we'll use again.

Sue · 27 March 2024

★★★★★ 5/5

Google

We are based overseas in Bahrain and need to lease an apartment in Derby. As a qualified licensed realtor from Canada i was impressed with the grasping power of Lydia Youle’s ability as she responded back with a two bedroom unit within a very short time that surpassed our expectations. As our selection criteria was demanding Her relentless efforts to seek reference approval and provide us step by step guidance can only be described as nothing short of exemplary . Frank Innes is both trustworthy and effective in not only meeting but exceeding client expectations Our trust in their abilities is demonstrated by selecting a house without even a visit We strongly Recommend Frank Innes and in particular Lydia Youle to all. Naveen Bhatty

Naveen · 7 July 2019

★★★★★ 1/5

Google

Truly awful and unprofessional. House was a state when moved in - in a state of disrepair (shower leaking to floor below, hob broken, lights broken), hadn’t been cleaned after previous tenants left (toilet basin black, kitchen cupboards dirty, oven dirty, extractor fan leaking, house covered in dust), £100+ of debt on energy meters. When challenged on these issues I was told it was not Frank Innes’ job to ensure the flat was cleaned before moving in. Broken appliances and dirt were noted on the inventory before moving in yet Frank Innes had not actioned anything to correct them and were not planning on doing so. When asked to clean Frank Innes did not. Repairs took weeks to be carried out from reporting the above issues. Would not recommend as a letting/sales agent

James · 7 July 2019

★★★★★ 5/5

Google

We selected Frank Innes to act as letting agent for our new rental property having visited three agents in central Derby. They were clearly the most professional, courteous and efficient people we spoke to, and we are very glad we chose them. Our property was immediately visited, photographed and marketed to a high standard, resulting in three instant viewings, of which one appears to be an ideal tenant family. The whole process was quickly and flawlessly achieved, and we are delighted to recommend this agent. Thank you Simon, Lydia and Rory for all your help.

Glyn · 7 July 2019

★★★★★ 5/5

Google

From receiving 3 valuations on my property and all being valued the same, I then had to choose which agent to go with. Frank Innes were extremely professional and had my property sold within 2 days! They were confident in what they said they would achieve and sure did that. Whoever took my calls were very informative, understanding and friendly. No question was a stupid question which was comforting especially when not knowing the ins and outs. A big shout out to Luke who went above and beyond to help me (kicking solicitors on the way) through the process, explaining in detail the procedure and what I could do to help. With his advice and chasing up, it for sure sped up the process. A massive thank you! I highly recommend Frank Innes Derby to anyone who is looking to sell their house. Its been a pleasure!

Paul · 7 July 2019

★★★★★ 5/5

Google

Great first impressions when Robyn visited to value our property and discuss prices and options. Very positive attitude and the ethos wasn't just about a achieving a quick sale, but the best sale for us. Both Luke and Alice dealt with the sale of our property at different stages. Both were excellent and efficient. Same day replies to emails and calls. Approachable at all times. Our sale did fall through the first time, after around 6 weeks. Nonetheless, like the first time round, half a dozen viewing were booked within the first week. We dealt with Dawn who was very pleasant and with Lee, in the mortgage department. Again, both were approachable and professional. I'd absolutely recommend Frank Innes Derby to anyone looking to sell their home. They were neither the lowest or highest cost agent out there. They just delivered and were worth every penny. Thank you!

Matt · 7 July 2019

★★★★★ 5/5

Google

As landlords Lydia has supported us in the most efficient and professional manner - even when the first tenants to move in let us down. She remained calm and kept us up to date. Even managing to find us new tenants within the same week. I would definitely use this office again and hope that Lydia will still be there to support us whenever our property is vacant again. Thanks Lydia - you have been a star!

Nicola · 6 July 2020

★★★★★ 5/5

Google

Wonderful experience with Frank Innes. Mostly dealt with Bea, who was friendly and professional. Feel at ease, renting a property via Frank Innes, so far everything has gone smoothly. Highly recommended.😊 …

Bae · 11 October 2024

★★★★★ 5/5

Google

My partner and I were looking for our first house and the process was made incredibly simple. Lydia (who showed us round the house) was courteous, friendly and never pushed us for an answer or thoughts. She showed us round the house and left us to discuss in private any concerns (there were none) we may have had. Once we decided we wanted the house, reference checks and communication was always prompt and clear. It couldn’t have been made any better. Expectations were clear and within the week we had moved in. We found a beautiful home with no fuss. Thank you Lydia and Frank Innes.

Luke · 7 July 2018

★★★★★ 5/5

Google

Loved the experience of finding the new home at derby. Loved the service they provided. Special thanks to Euan, Maddy and Niamh for helping me out. It was good to meet Maddy during the key handover and agreement :) she was lovely to guide me and help me settle down with ease.

QUEENIE · 22 March 2025

★★★★★ 1/5

Google

First of all, i’m not one of these moaning Karens, i’m just stunned by the lack of professionalism. Moving into a rented home, quick, easy they take your money and say goodbye, Now i’ve moved out of the property, the landlord let them know to release my full deposit and asked me to send my back details, upon doing this, i’ve had zero confirmation, zero response regarding the details. I then had to email again, to find what why i hadn’t been sent my deposit money after speaking to the landlord with him releasing screenshots of emails he had sent them confirming everything, to then finally get a response, “i’ll get onto the deposit team” then heard nothing, after letting the landlord know he happens to hear back from them instantly. They admit the person my details had gone too, had gone on holiday “bea” who i was emailing who CLAIMED she was chasing the deposit team, hadn’t passed on any of my information. After the landlord contacting them again, i stil hadn’t heard anything or had a response since. I then ring them and spoken to a lovely chap called Euan, who understood exactly why i was frustrated, yet gave me the same response initially, but then was gobsmacked himself wondering why i hadn’t been given the funds after 2 weeks of the landlord letting them know, upon checking the system had let me know that the funds have been released and should be in my bank, i am yet to receive a penny, which im owed over £900. In todays day and age with the living crisis, im truly speechless about how this has been handled.

Daniel · 25 September 2024

★★★★★ 1/5

Google

After viewing the property in question, I was initially optimistic and excited about the opportunity. However, upon reflection and further consideration, it has become clear that my time was not valued during the process. I believe that there may have been some bias or preconceived judgments at play, which not only wasted my time but also caused me frustration and disappointment. As someone who was genuinely interested in the property, I invested significant time and effort to attend the viewing and follow up on the opportunity. However, the lack of transparency and the way I was treated made it evident that my interest was not given the proper consideration it deserved. You need to work on your staff.

Ogunsakin · 25 September 2024

★★★★★ 5/5

Google

I am a 1st time landlord & have recently brought an investment property & let it through Frank Innes lettings service derby branch. I was unsure which letting agency to use so contacted different agencies to …

Tracy · 22 January 2026

★★★★★ 5/5

Google

Maddie was very helpful all throughout my tenancy application. I was able to moved in within few days only. She has sorted everything for me. And I am very excited in my new home!

Ana · 27 July 2024

★★★★★ 5/5

Google

Outstanding service. Scott Cutbush was excellent for the initial house valuation and promised me, he and his team would get the price I wanted for my house and they delivered! Luke Nixon has been amazing managing the rest of the sale process, keeping me up to date every step of the way and chasing things up. I cannot praise their professionalism, care and service enough.PositiveResponsiveness, Quality, Professionalism, Value

C · 25 August 2021

★★★★★ 1/5

Google

The worst letting agency in Derby. I have been calling about a property every day for a month. Being told the old tenants haven't left. They take my name, number, email and say the will call me once old tenants move and the house is checked. Every day on the phone for hours waiting for them to pick up. They will check with the landlord and get back to me to pay a holding deposit. No call. Repeat again next day. Unfortunately, there is no repercussion for them and the law doesn't protect tenants. But a lesson learned, I never ever use this agency again in my life.

Issam · 17 August 2024