Frank Innes Derby reviews

★★★★★ 5/5

Google

Thank you Maddie for all your help. Great service at Frank Innes Derby I highly recommend.

Jayde · 18 November 2024

★★★★★ 5/5

Google

We’ve been let down by 2 letting agents before we came across Frank Innes. We were completely impressed with their professionalism and customer service. Their customer service is second to none. I recommend Frank Innes to anyone who is looking for a new home/property. Special thanks to our agent Niamh Macnamee who done the most in assisting and helping us find our dream home. Highly recommend!!

Emma · 4 October 2024

★★★★★ 5/5

Google

From rental property enquiry to signing the agreement, I was guided through each and every step of the process carefully and thoroughly. Bea was patient and very efficient and really has gone above and beyond to assist. My queries were answered professionally and swiftly. I would have no hesitation in recommending Frank Innes to friends and family.

Gill · 6 July 2021

★★★★★ 5/5

Google

I was in contact with Luke Nixon on a property we were dealing with, he was extremely helpful and professional, he always kept me up to date with changes during every step of the way . He was persistent in chasing things up for us and very easy to talk too! Thank you Luke!PositiveResponsiveness, Quality, Professionalism

Pani · 25 August 2021

★★★★★ 5/5

Google

I've rented before with other letting agencies and Frank Innes has been the best one by far. I also have to say that Lydia Youle has been incredible proactive, professional, and helpful with everything. I also have to say that I was impressed how they managed one repair I reported. I totally recommend this agency and Lydia if you are thinking in renting.

Luis · 7 July 2019

★★★★★ 5/5

Google

Great estate agents, especially Luke Nixon, he was really helpful and understanding throughout the whole process.

Javaria · 18 October 2024

★★★★★ 5/5

Google

Frank Innes helped us in purchasing our first home. Luke was particularly helpful in keeping us updated, answering our questions and chasing different people when needed. A really good service that I certainly recommend.

Sam · 22 October 2023

★★★★★ 1/5

Google

Poor service and attitude!! I've been renting property's for many years now and theses are by far the worst. Currently living in a property with my wife and 10 month old son the heating system is constantly breaking down half the raidiators dont work leaving our house very cold. There's major security issues with Doors not locking and blowing open in the wind. No insolation in the property. 3 large cracks in the front door. After many phone calls to resolve these issues frank innes staff could not care less, we have tried to break contract due to these issues but they refuse to ask the landlord! The house is that cold every time I take my son to another room I have to take an electronic heater 5 minutes before. How they allow the landlord to get away with these major issues is beyond me and they offer 0 help.

Darren · 4 December 2023

★★★★★ 5/5

Google

Moving from an HMO to a single occupancy rental - the whole process was made very easy and done much quicker than I expected. Lydia was fantastic - always ready to answer questions and supplied all I needed as it was needed. The whole process was completed in two weeks. Would recommend them to help with rentals any time!

Kevin · 6 July 2020

★★★★★ 1/5

Google

not recommended. I have requested a house with immediate move and they shown a house under renovation and they promise me that house can get soon and they request immediate with holding payment. after 196.00 pound payment and after completing guarantor and DBS, renovation took 3 weeks dragged and I have to find another house. even the issue with house owner, they didn't refund my money due to their shi*ty policy (after 1 month, I have seen that house still under renovation with some workers and machinery )

Udara · 30 October 2023

★★★★★ 5/5

Google

Ellie provided an extremely professional & friendly service, responded to questions very quickly and followed up everything in good time.

Owen · 26 January 2026

★★★★★ 5/5

Google

Lydia & Olivia taken all the hassle out of my rental property in Toton Nottingham Right from the very first point of contact I felt taken care of and a priority and nothing was to much trouble I will certainly be using Lydia and the team for any future properties Thank you you guys were amazing 👍

Steven · 6 July 2020

★★★★★ 5/5

Google

Fantastic service from Luke and the team at Frank Innes in selling my property. From the minute I decided to use their services, they have been very professional and have kept me informed the whole way through the process. Property was sold within days of going on the market so couldn’t ask for more. Would highly recommend.

Scott · 6 July 2020

★★★★★ 5/5

Google

Brilliant service from all staff and got my house sold within a week, and supported me through the whole process. I mainly dealt with Alice who was amazing but also dealt with Charlie and Jess who were great as well. I would recommend them to anyone.

Charlie · 5 July 2022

★★★★★ 1/5

Google

I have recently moved out of a property in Darley Abbey that was managed by the Derby Branch. My experience from the get go has been shocking. Moving into a property that clearly hadn’t been prepared for the new tenant with black bags scattered around the house, mould in the bathroom and carpets, walls and kitchen surfaces run down, when I sent through all the photos and videos, I was just told, don’t worry about it, you’ll not have to do anything when you leave?! I’m sure you’ll agree this was outrageous and after pushing for weeks they finally ‘got through to the landlord (Simon Patterson)” who agreed to cover the cost of the paint and cleaning equipment for me to do myself!! After over 18 months of problems after problems I thought it was time to leave, but, I had no intentions of leaving the next tenant to experience the same thing and decided to get the place in tip top shape, the difference in the 2 videos of me moving in and out would blow you away! Despite all the effort I put into getting the place right, I was told that the landlord had up to 28 days to respond to my request for a refund. During the 28 days I received not one email from Frank Innes with an update and have chased up every week, just to get the same response every time, “you will just need to raise a dispute with MyDeposits” - this process can take up to 6 months! Please take heed and avoid this company like the plague, I am £721 out of pocket with no idea when this will be returned, looking at feedback from other sources it’s quite clear that I’m not alone. **UPDATE** The landlord authorised the release of my full deposit on the 8th, it's the 15th and Frank Innes still can't confirm an exact date my deposit will be refunded.

Ashley · 29 September 2023

★★★★★ 5/5

Google

Frank Innes and in particular Jessica Gurney was instrumental in getting our sale through. Marketing was highly effective with a large number of viewings. we were regularly updated on progress and Jess proactively chased agents and solicitors in the chain to get the completion through. I was extremely satisfied with the service

Rob · 6 July 2021

★★★★★ 5/5

Google

Massive thank you to Luke, Jess and the rest of the team at Frank Innes Derby for their fantastic service. My house sold really quickly and I have been impressed throughout, particularly with their proactivity and communication. I would highly recommend them as an estate agents.

Deborah · 31 May 2022

★★★★★ 5/5

Google

Huge thank you to Luke Nixon and the rest of the team on the recent sale of my property. Would highly recommend the Derby branch, I don't live local to the area and they handled the whole process efficiently and effectively from start to completion.

Mandy · 6 July 2022

★★★★★ 5/5

Google

I have just purchased my first house and I am really pleased with the outcome. Staff are really friendly and helpful and work really hard to get to where you want to be, made my first time experience of buying a house one to remember will definitely use them again! Thank you so much guys Many thanks Michelle

Brad · 7 July 2019

★★★★★ 5/5

Google

We are a very young couple moving into our first property. We didn’t really know what we were doing. We have had help from Rory and he has been amazing! I can’t thank him enough. He is so thoughtful and made the whole experience much easier and simpler! He’s a real asset to the team. Thank you Rory.

Katie · 7 July 2019

★★★★★ 5/5

Google

Luke at Frank Innes has been amazing through the process of selling my mum's house. He has patiently helped with every step of the sale and given time and commitment to make sure our sale was successful. Thank you Luke. Also his wonderful team are always helpful and attentive with viewings and queries. Highly recommend!

Cathy · 6 July 2020

★★★★★ 5/5

Google

My whole experience with Frank Innes has been great, professional, and without any faults or issues. I would gladly recommend this company to my family and friends, and would like to thank Lydia for helping me with my faultless move into my new Home

Prakash · 5 July 2022

★★★★★ 5/5

Google

Maddy and Euan were really friendly and happy to help with any questions. Would recommend.

Sarah · 25 July 2024

★★★★★ 5/5

Google

The staff in the Derby branch are cheerful and helpful. They found our buyer and supported the process from offer to completion. Scott and the team work well together and keep effective notes to ensure that no matter who you speak to they can update you on what is happening. Definitely recommend their service.

Deb · 6 July 2020