Frank Innes Derby reviews

★★★★★ 5/5

Google

Wow, Lydia went above and beyond and impressed us so much that we moved both of our flats to Frank Innes. We contacted several managing agents in the area and Lydia replied with such a comprehensive email stating all of the charges. All communications have been dealt with so swiftly and nothing has been too much trouble. We are so pleased to have found someone so proactive!

Livy · 6 July 2021

★★★★★ 1/5

Google

Shocking experience. Booked a viewing for a property, arrived 10mins before. No-one showed up. Waited 30mins. Called them and was told the viewing had been cancelled since they could not get access to the building and no one bothered to inform me. Got another call from Frank Innes rep regarding another property. Tried to discuss my concerns regarding the previous booking that was cancelled without intimation but the rep was socially inept, and kept putting the blame on me by stating I cancelled that viewing. Was not expecting this from a letting agency with such good ratings on Google. An extreme let down.

Muhammad · 25 July 2024

★★★★★ 5/5

Google

Frank Innes have very recently sold our property after a short time on the market at very near the asking price. Alice has been our negotiator and we found her to be very communicative, extremely pleasant. Kept us well informed. We found the company (Scott) to be highly knowledgeable. Efficient process from start to finish, would highly recommend!PositiveProfessionalism

Cheryl · 25 August 2022

★★★★★ 5/5

Google

Alice and the team at Frank Innes in Derby have been beyond amazing with handling the sale of our property. It wasn't a simple transaction- far from it! But i can honestly say that at every stage Alice was there for support and was fantastic at dealing with our buyer and their solicitors- keeping us up to date with any developments. I can really not praise them enough. I thoroughly recommend them.

Michelle · 7 July 2019

★★★★★ 1/5

Google

I would NOT recommend Frank Innes to any landlords after a year and a half. Inspections are not undertaken as per contract terms and the inventories are appaling. It almost appears they inspected with their eyes closed i.e Charlotte and Olivia. The staff members lie about literal photographic evidence, as if you are stupid. You have to chase and pressure them to do their jobs and when you are full time professional, you shouldn’t have to do when they take big cuts monthly. My last tenants have left my house damaged in some parts and unclean, i had charlotte telling me this was similar to previous inventatory, my property is new and pristine when i handed it over. olivia telling me it was acceptable when law states your property should be returned in the condition you handed it over. Ive never know such lazy dishonest people, they don’t care for their customers. Im now having to go through the omsbudsmen and considering taking legal action because the service is so bad. My uncle has also experienced the same issues. Looking at the reviews it’s not great for tenants either. Im happy to be parting ways from Frank innes and to be going with Hannells. Now after raising a complaint, I have Charlotte Pearson spinning further lies to cover their incompetencies today. No solutions offered, or any goodwill gestures, or no effort to resolve the issues or even accept their mistakes. Just trying to push it underneath the carpet. The complaints service do not pick up their phones and are to slow respond. So Lucy at reviews it’s no use emailing you, as well. I got through more quickly to the Property Ombudmen! Despite all the video and photographic evidence of the damage and dirt made by the tenants, listing failure after failure weeks on the complaints manager Katie Mardell did not even call back and apparently cannot find a single misservice!! What an absolute joke. Honestly landlords they will loose you money and they have no accountability or responsility. I will be takimg legal action and will continue to warn other landlords.

Suki · 25 June 2024

★★★★★ 5/5

Google

Frank Innes helped me immensely when my mum died suddenly. They talked me through all the options to fulfil her will, and encouraged me to keep all open until I knew which was the right one to follow. My house sale was a lengthy process but they kept me informed and made helpful suggestions. Lovely people, especially Steve and Alice who were so supportive through a very difficult time.

Johanna · 6 July 2020

★★★★★ 5/5

Google

Hassle free and great experience while dealing with Frank Innes. Helped me to get a house of my choice. Branch manger (Lydia) took care of the lease agreement on time, coordinated well with the landlord. House was handed over to me on time and in a very clean condition. Total experience in dealing with Frank Innes has been great. Thanks to - Lydia and Olivia for prompt and clear responses for my queries.

Ranjeet · 7 July 2018

★★★★★ 5/5

Google

Alice (Sales manager) and Jessica (Sales Negotiator) have been very helpful with my requests and responsive. Special mention to Alice for being so kind, productive and helpful at every stage of purchasing my first home. Was always willing to help the advance, guide me in the correct direction and push the sale. Thank you for the help!

Christopher · 6 July 2022

★★★★★ 1/5

Google

Congratulations to the estate agent for proving that 'creative marketing' can make even a glorified broom closet sound like a luxury suite. Next time, maybe disclose that the bathroom is also the bedroom and the kitchen is the living room. Cheers to transparency! Looking for a home where you can cuddle up with your shower and have intimate conversations with your toilet? Look no further, THESE GUYS CAN HELP! This 'studio' is so cozy, you'll never feel lonely again... unless you're claustrophobic.

Laba · 26 May 2024

★★★★★ 1/5

Google

This estate agent is handling an illegal property and clearly doesn't care. People have factually pointed this out to them, and their lazily-repeated, copy-and-pasted reply is oddly something about people not being a "customer"?.... They have absolutely no way of checking whether these decent people are customers or not anyway. So not, "Thank you for bringing this to our attention" or anything like that. And they've willingly chosen this strange hill to perish on. Of course the reason for all this is that they already knew the property was illegal and tawdry when they happily took that tainted bit of business from that landlord... Shameful. It would therefore be impossible to recommend them in this area. Derby deserves better than this.

Charlie · 26 May 2024

★★★★★ 5/5

Google

I have been dealing with wonderful people of Derby Frank & Innes office now nearly for 2 years. Starting with Lydia, Olivia and Euan, i want to take this opportunity and i want to say i am very much thankful for helping me out so brilliantly and proactively for the past 2 years. I am very happy with your service and its truly remarkable to have you. I wish you best luck for your all future deals and i hope you will become No 1 Estate agents of Derby and near by areas. Best Luck guys, always pleasure to work and speak to you.

R · 26 May 2024

★★★★★ 1/5

Google

Congratulations to the estate agent for proving that 'creative marketing' can make even a glorified broom closet sound like a luxury suite. Next time, maybe disclose that the bathroom is also the bedroom and the kitchen is the living room. Cheers to transparency! Looking for a home where you can cuddle up with your shower and have intimate conversations with your toilet? Look no further, THESE GUYS CAN HELP! This 'studio' is so cozy, you'll never feel lonely again... unless you're claustrophobic.

Tristan · 16 May 2024

★★★★★ 5/5

Google

Excellent communication and service throughout the whole process of buying and selling- our property was marketed and sold in a matter of weeks after our initial contact with Scott. Our contact Alice kept us up to date at every stage. I would highly recommend the team- they really know what they are doing to make it as stress free as possible.PositiveResponsiveness, Professionalism

Bliss · 25 August 2021

★★★★★ 5/5

Google

Absolutely fantastic great service 110% would highly recommend. They would always answer the phone promptly and return your call if they were engaged elsewhere. Luke was brilliant he kept us informed all the way through the process and also the chain around us. Frank Innes Derby are just on another level compared to the rest of the estate agents.PositiveResponsiveness, Quality, Professionalism, Value

Mj · 25 August 2021

★★★★★ 5/5

Google

I would like to share my experience with Frank Innes letting agents, I got a house on rent via Olivia Williams.I really appreciate the way she managed the process till move in . She is very supportive and kind. Thank You Very much Olivia and Team !!. You guys deserve 5 star.

ANKIT · 2 December 2022

★★★★★ 5/5

Google

The entire team were magnificent ! Alice Lambert was wonderfully patient and hardworking to get our sale through and Luke Nixon went to extreme lengths to help us at every opportunity - helping us fill in the huge amount of forms and other paperwork. We couldn't have asked for a more helpful, patient and pleasant team than the Derby Frank Innes one.

Kathy · 6 July 2021

★★★★★ 5/5

Google

Alice was extremely helpful throughout, consistent updates with useful information always received in a timely manner. No pushing of services and only if you want them do you feel you have to use them. Sale was swift and easy whilst catering to me being difficult to phone due to the nature of my work.

Josh · 4 August 2022

★★★★★ 5/5

Google

My experience with Frank Innes has been excellent. They act quickly efficiently and effectively to make sure that things move ahead in a timely manner, communicating with you consistently along the way. The team are professional and knowledgeable especially Lydia who managed the process from start to finish.

Lori · 1 February 2023

★★★★★ 5/5

Google

My experience with Frank Innes has been excellent. They act quickly efficiently and effectively to make sure that things move ahead in a timely manner, communicating with you consistently along the way. The team are professional and knowledgeable especially Lydia who managed the process from start to finish.

Lo31grace · 31 January 2023

★★★★★ 5/5

Google

Everyone in the office was extremely helpful with my move into my flat in Derby. Shout out to Bea who constantly carried out efficient responses and support/assistance for me and thank you for the team for staying open on my moving day when I was very delayed. Very professional, lovely and helpful :)

Tim · 6 July 2022

★★★★★ 5/5

Google

I was and am very pleased with the service and support. Thanks to Miss : Maddie

Andrei · 2 December 2024

★★★★★ 5/5

Google

Fantastic service from Luke and the team. From viewing the house to completion , nothing too much trouble answering question , updates Very professional team , defiantly recommend and would use again.

Keith · 26 February 2024

★★★★★ 5/5

Google

Leah and team were super helpful with our purchase - thank you so much!

Beth · 19 December 2024

★★★★★ 5/5

Google

The agent Maddie was very helpful and went through the whole process quite fast so i would definitely recommend

Valentina · 4 October 2024