Frank Innes Derby reviews

★★★★★ 5/5

Google

Excellent service provided my Frank Innes rep (Dawn) when buying a home for my mum. Dawn provided us with an excellent service by communicating with us through out the process & providing us with information when needed. Very polite over the phone also. Many thanks Mitchell

MITCHELL · 7 July 2019

★★★★★ 5/5

Google

Would highly recommend Frank Innes. The process has been smooth, efficient and easy, and the wonderful lady who dealt with us (Olivia) couldn't have been more helpful or knowledgeable. She certainly made a difficult move feel manageable and we constantly felt we were in trustworthy hands. Having previously experienced pretty rubbish service from other agents, Frank Innes and Olivia restored our faith that there are some helpful and reliable agents out there! Can't recommend them enough!

Steph · 1 January 2023

★★★★★ 5/5

Google

Cannot recommend this agency enough! Within days of enquiring, we were onto the paper work getting everything confirmed and in process. Olivia was amazing, speedy responses and on the ball throughout!!! Thanks so much, we love our new home!

Jessie · 6 July 2021

★★★★★ 5/5

Google

Dealt with Olivia Williams for the rental of property. She was very professional and helped us secure the rental of the property, great communication and a pleasure to deal with.PositiveResponsiveness, Professionalism

Winy · 25 August 2022

★★★★★ 1/5

Google

Appalling service. Scheduled a viewing for a property, making it clear that I would require a time past around 4:30pm, to be told that this time would not ever be available and to pick a maximum time of 4:00pm. Sure enough, I ask for this time fully aware I will have to leave work early for it and am scheduled a viewing on Monday. After doing so we realise that Monday at 4:00pm is coincidentally already scheduled for a different important activity and ask for the viewing to be rearranged on a Tuesday. I am rudely informed of the fact that, should I choose to do so, I may run the risk of losing the property as there are already some viewings scheduled for Monday. I accept the risk and am told the viewing was rescheduled to Tuesday 4:00pm. On Tuesday I take every opportunity I had to call Frank Innes and confirm that the viewing is definitely still going. After failing to reach them 5 times, I conclude that as I was never informed of the viewing’s cancellation this must surely still be going. I make my way to the apartment block’s entrance and wait, only to find nobody showing up. I call one more time and finally get through to someone. I ask what’s going on and I am told, flat out and bafflingly, that there is no viewing scheduled for the day. I inform them that there definitely is a viewing scheduled for the day and I am then told that the viewing was for Monday, that they had “reserved the slot and everything”, to which I reply saying that this used to be the case before my call to make a rearrangement. I am asked if I can remember who I spoke to, to then be told that it’s out of their hands and they can do nothing about this as no viewing was scheduled and as, allegedly, everyone was currently working from home due to an issue in the office. Something I’d hardly call an excuse. I am told that I could be sent a video viewing of the property if I wished, to which I replied that I already had a video viewing and really just wished to view the property physically; but after being told that I decided to enquire on whether the property was even still available. After all, I was told the risk of losing it was quite high. “Uh… no.” was all I got. Sure then. I will be sure to avoid them for any future letting enquiries.

Francesco · 6 July 2022

★★★★★ 5/5

Google

I got an offer accepted on a house through Frank Innes. Alice Lambert, the estate agent, was very professional and laid back in her approach such that I did not feel like she was coercing me to make an offer. She gave me space during the visit and came across as genuine during the offer process. I did not think that she was playing games to make me increase my offer. She was friendly and understanding of my anxiety, displaying high communication skills, all in timely manners. Alice's approach made the offer process more pleasant than what it could have been given the current market.

Clem · 5 July 2022

★★★★★ 5/5

Google

After searching long and hard for the right property, in the right area, at the right price that’s available in the time frame my husband and I were looking for, Frank Innes Derby could not have done a better job. From start to end the process was thorough, straightforward and transparent. I would like to personally thank in particular Jaime, Simon, James, Lydia & Adam for all their hard work and dedication to the task at hand - their fantastic area knowledge and their ability to give comprehensive advice and answers as quick as possible, especially as my husband and I work to a similar pattern as their office. I would not hesitate to recommend them to other parties relocating and wouldn’t think twice about coming back. Thank you all.

Clare · 7 July 2016

★★★★★ 5/5

Google

I have been a tenant at a property managed by Frank Innes for 2.5 years now and I am just about to move out (tenancy terminated by mutual consent). I have read some of the negative Google Reviews for Frank Innes (Derby), but I cannot claim that any of them reflect my experiences of the firm or the people who work for them in their Derby branch. Indeed, I can, in all honesty, say that I have received excellent customer service throughout. That is not to say everything has run entirely smoothly at all times, but even then I have been pleased with the way everything was handled. Before concluding this review, I would like to single out Adam Slaney (who works within the Lettings Department) for particular praise. I am grateful to him for taking the time to get to know me as a customer over the years and I have always been impressed by the fact that he is a man of his word, and has followed through on any promises he made to me within good time. In summary, I would not hesitate to rent a property managed by Frank Innes in the future and I wish them every success with their business.

TimMarangon · 7 July 2016

★★★★★ 5/5

Google

my wife went to Frank Innes about 6 weeks or so ago to look for a suitable property to rent for ourselves and our daughter.We visited numerous other agents and they were ok but they seemed to let us down with viewings and that bit of extra help needed.That day my wife went to Frank Innes they found us a lovely property and they understood our need for a quick move due to a school start date for our daughter and we moved in to the new house a couple of weeks later. The staff were brilliant preparing everything for us and they were always friendly, polite and professional and a special mention to Adam(who found the property for us) , James who gave us the contract and explained everything) and Simon who gave us a very nice welcome visit) these guys are a credit to Frank Innes. Thank you again guys Mr and Mrs Barnett

Phil · 7 July 2016

★★★★★ 5/5

Google

I’ve had a great experience with Frank Innes. I was struggling to rent a property as with other letting agents they weren’t available for several days and then an hour before my booking they’d cancel on me! However, Frank Innes got me an appointment ASAP and I signed for the house there and then. I dealt with Jamie and Lydia, both of which were really pleasant and professional. I needed to move quickly and they facilitated this; they left me messages and emails when I was busy, met me at the property and took payments over the phone. I feel they went out their way to accommodate me and it’s made moving so much easier! They have even assisted me with further queries since. Both really lovely and I felt really relaxed when making the decision to sign. Thanks!

Helena · 7 July 2016

★★★★★ 5/5

Google

Alice was fantastic, I have bought and sold through her and she dealt with everything. If she wasn't around the team were also knowledgeable about my deals and were very helpful. If you want an Agent use Alice at Frank Innes !

Dean · 6 July 2020

★★★★★ 5/5

Google

The service I have received from Frank Innes Derby has been excellent - efficient, prompt and professional - everything that you need from a letting agent. In particular, any problems or queries that I have had with my property have been dealt with expertly by Lydia.

Stuart · 7 July 2018

★★★★★ 5/5

Google

I can only comment about the acquisition of the property as I'm only just moving in but Frank Innes so far have been great to deal with, Particularly Lydia in the Derby branch. I work abroad and most of the time I only have access to email. Lydia replied every time with in a very short space of time and really tried hard to accommodate my needs while being away. Lydia made the whole process of taking the property very easy considering I was not there in person. Many Thanks!

Ben · 8 July 2015

★★★★★ 5/5

Google

Highly recommend agency!!! Madeleine was really helpful and guided us throughout the move in process.

George · 30 April 2025

★★★★★ 5/5

Google

I want to give a special thank you to Alice for her wonderful customer service, being super positive and showing us around some lovely homes! Hope to see her out on the viewings more often to brighten the day up as she does best!

Sean · 7 July 2019

★★★★★ 5/5

Google

I have recently bought and sold with Frank Innes Derby. Alice and Luke Nixon were very caring and considerate in keeping everything under control at sometimes stressful moments!I cannot recommend enough these guys, absolute stars 👏😁👍 …

John · 6 July 2021

★★★★★ 1/5

Google

Poor communication over several months from Frank Innes. Several voice mails and emails left which just weren’t responded to. After around 7 months of the buying process I received an email, just days before exchange and completion was requested to tell me that the vendor had withdrawn his property from sale. No one even had the decency to pick up the phone to me. Wouldn’t recommend their services to anyone.

Emma · 1 May 2023

★★★★★ 5/5

Google

Excellent service, very supportive throughout the whole process. Jess was always available to answer any questions not just with the purchase but also with the sale when our selling agent wasn’t as responsive. Would recommend highly.PositiveResponsiveness

Luke · 25 August 2021

★★★★★ 5/5

Google

The staff at Frank Innes were very helpful throughout the purchase of our house and Luke kept us informed and offered advice about the process. Many thanks to the team.

Tommy · 6 July 2022

★★★★★ 5/5

Google

I'm an overseas landlord, and had a previous different agent/letting company. There was previous neglect and non-payment of rent. Lydia Youle from Frank Innes managed the clearance and transition through this period amazingly.PositiveResponsiveness, Professionalism, Value

Lohendran · 25 August 2021

★★★★★ 5/5

Google

Went through Frank Innes to rent a property out. My letting agent Lydia has been fantastic from the start. The property was taken the day it was listed and any issues have been quickly resolved. Reasonable fees, great service! Could not recommend more highly.

Christian · 7 July 2018

★★★★★ 5/5

Google

Thank you Frank Innes for your Friendly and Professional Service through out my tenancy period of 18 months with you. Special Thanks to Lydia Youle who was really helpful and responsive through out the period.

Sarika · 6 July 2021

★★★★★ 5/5

Google

Great service, very professional and helpful. Would like to thank Alice and Jess for great support. Also branch manager Scott done amazing job, fast and efficient. If needed, will use their services again. Many thanks

Mirza · 6 July 2021

★★★★★ 5/5

Google

Highly recommend Frank Innes for all aspects of buying a house. I have received excellent clear mortgage advice from Lee and Dawn has been fantastic at keeping me updated on how my move is progressing. Thank you 😊 …

Amanda · 6 July 2020