Frank Innes Derby reviews

★★★★★ 5/5

Google

Excellent customer service Alice kept us informed at all times. Very pleased with our choice of Estate Agent. Thank you . From Angela and Pete Collins .

Peter · 6 July 2022

★★★★★ 5/5

Google

I would highly recommend frank Innes and will be using them again in the future. I mainly dealt with Lydia, who was really helpful throughout and answered any questions/queries that I had, as did all the staff throughout the process.

Matt · 7 July 2019

★★★★★ 1/5

Google

After considering everything and the legal aspects of leaving a review on here that may damage their reputation, I realised I won't be able to prove the conversation I have had over the phone with someone, some time ago. Therefore I will only keep the things that I can prove, if necessary, in court. I am completely disappointed with the level of the service you have provided so far. From finding pee in the toilet when we moved, to having some the house walls spoiled and even with mold in some places, having cracks on many of the walls, to having electrical cables just laying down from the ceiling and now an issue with the rats which doesn't seem to get resolved as they seem to be putting it on our shoulders, making us the tenants physically resolve the issue ourselves without the proper guidance. Almost everything that required repairing or cleaning when we moved in this house was done by me and my partner (buying a rat poison trap too). We have not received proper guidance as to how we should use this. It's lethal poison after all, nor me or my partner are an expert in this field. I was then told the issue isn't inside the property therefore it is hard to control and stop rodents from coming in and out of the garden. While that may be partially true, fence gaps can be filled or the fence itself can be elevated, traps can be used, and nothing should be done by me, considering it's the landlord responsibility to get rid of hazards from the property as far as my understanding about the legislation concerning tenancy goes. "After speaking with several members at property management and from the landlords own opinion, they had requested that as the rat was not in the property and had only been seen the garden, it is not deemed an issue of pest control. Pest Control would not attend as the sighting of the rat was in the garden and not in the property itself." Therefore, right now I have to sanitise the pathway every morning, I am unable to use my back yard/garden without being extremely cautious until this issue is getting solved, open the kitchen door at any times unattended or open the windows from my bedroom overnight (because they are on the garden side) out of fear it may just run up the wall and get inside my room. I was then told "Pest control along with 3 property managers and the landlord had all advised to put down rat poisoning first. We must try this first as this may resolve the problem." After which I have been sent the pest control advice “Seeing a rat does not mean you have got a rat. It usually means they are passing through which is nothing to be alarmed about. I would advise the tenants to keep monitoring it. If it comes back 2-3 times we would advise that we should attend” I will let you formulate a conclusion after reading the review.NegativeQuality, Professionalism

Ayro · 25 August 2021

★★★★★ 1/5

Google

Ever since we moved in we have been pleaged with problems, in fact started before we moved in. We was told certain repairs would be done to the apartment and even had our moving in day delayed due to "repairs" well when we got in the place was a mess, the repairs they promised absent massive hole in the ceiling that was not there when we viewed the place. Was told the fob to the car park would be in the apartment... it was not and took three months for them to provide one. When we signed all the documents they asked us to pay an extra charge to change the date of the rent being payed even though throughout the communications it was said the date we requested was fine and to add to a fair few times we payed the rent they accused us of paying late even though we payed a charge to change the day soon as they realize they are apologetic. Clearly there is a lack of communication within the branch with only results in the tenants suffering sadly still till this day the damages we reported when we moved in have still not been repainted (over 4 months now) I really would not recommend frank innsNegativeResponsiveness, Quality, Professionalism, Value

Thomas · 25 August 2021

★★★★★ 5/5

Google

I bought my wonderful bungalow from Frank Innes Derby. I was helped from start to finish by Jessica Gurney, she located the right property for me, she chased problems with covenants, estate agents for the sale of my previous property and solicitors for both sides. She helped me understand the numerous questions I had about the sale as this was my first property I have ever owned. I inherited the previous property from the death of my mum. She sent me lists of things or people to chase, listened to my worries and through all the ongoing problems was extremely professional. I would recommend her to find your forever home or your home for right now. She has an eye for property and can see beyond what it looks like to the bare bones to what it can become.PositiveResponsiveness, Quality, Professionalism, Value

Karen · 25 August 2021

★★★★★ 5/5

Google

Brilliant service always kept in the loop. Thank you to Luke for making the whole process of a first time buyer as stress less as possible

Shaun · 6 July 2022

★★★★★ 5/5

Google

Alice was really helpful, she made the experience really pleasant for me. And she was really patient too, which is a massive bonus! 10/10 would recommend.

Jacob · 6 July 2022

★★★★★ 5/5

Google

The Frank Innes team succeeded in getting an acceptable offer from the first viewers! At which point the house had been on the market for 3 years with 4 other agents, an impressive feat. Pleasant and professional, highly recommended. Special recognition to Luke who spent hours chasing up with the buyers, their solicitor, their broker, their lander and their solicitors! A complex sale indeed. Many thanks to the whole team.

Helen · 2 December 2022

★★★★★ 5/5

Google

Very efficient service. Quick to respond to the few issues I have had with the property. Would strongly recommend Frank Innes for anybody looking to rent. Special mention to Lydia who definitely deserves a payrise for her hard work.

Ricky · 7 July 2019

★★★★★ 5/5

Google

Frank Innes Derby have been so helpful and friendly! Always answering any questions I have and catering specifically to my needs. Lydia has been especially great moving homes can be very daunting and she has certainly helped with that!

SB · 7 July 2019

★★★★★ 5/5

Google

fantastic staff, extremely helpful, and worked so professionally throughout this pandemic that were in! Helen Stephenson helped me out loads! Perfection is the word I'd use to describe her and her professionalism

Chris · 6 July 2021

★★★★★ 5/5

Google

Finest example of customer service certainly from a buyers perspective and have seen no evidence to suggest that this is not the case from a sellers perspective either. Kept up to date with progress, chased both legal teams when both started to stall stepping in as and when necessary to make things happen. Having moved house over fifteen times this has been by far my best experience of estate agents.....keep up the high standards and professionalism you have set. Great Work

Neil · 6 July 2021

★★★★★ 5/5

Google

Jess at Frank Innes has been fantastic throughout the sale of my apartment. I can’t thank her enough for all of the support she provided in driving the sale through and resolving any barriers in communications which were holding up progress, particularly as there were multiple parties involved such as a management company for the apartment block as well as the solicitors. I would definitely recommend the team at Frank Innes where you are looking to sell a property: very professional, polite and great customer experience.

Rebecca · 6 July 2021

★★★★★ 5/5

Google

I just completed on a repossessed property through Frank Innes, and the whole process went seamlessly thanks to the excellent work of Leah, Luke, and Carl. Everyone was always, friendly, helpful and nothing was too much. I highly recommend Frank Innes.

Jose · 25 September 2024

★★★★★ 5/5

Google

We purchased our first home with them. Although the process was quite lengthy and stressful, I cannot fault Luke and the rest of the team. They have always been available and made sure communication between solicitors went smoothly and without delays.

Emanuele · 25 September 2024

★★★★★ 5/5

Google

We recently took a rental property through Frank Innes Derby and were very impressed at the efficiency and pro-active service we received. We were very close to completing on our house sale and were running out of time to find somewhere to live. Having enquired about the rental, Olivia arranged for us to view the very next day and was extremely helpful in moving the process through very quickly to ensure we could get the keys in time for the completion on our sale. We have also found Olivia and her colleagues to be as professional, efficient and pro-active since taking the keys and are extremely appreciative of the service and assistance the staff have given us.

Harry · 31 May 2021

★★★★★ 1/5

Google

Enquired about a house, sent email on Rightmove and Luke asked when we would like to view, we replied an hour later (midday) the same day with no response. Three days later we hadn’t heard a response so chased what was happening, Luke said he had been on annual leave, but we had received no contact nor an email telling us this, which is why he hadn’t replied - and there was no out of office email on. We then asked to view the next week and was told Luke would arrange. Yet again we had heard no update so we chased AGAIN on the Saturday morning (we called this time) and Luke said he would check. We received a email two hours later and Luke said the vendors would prefer Sunday morning (the next day at 9.30am) as they already had a viewing. We couldn’t do Sunday due to a family emergency and explained this, but Luke pushed Sunday saying that he knew ‘the vendors probably wouldn’t wait that long’ because ‘they had already had an offer come in’ so probably wouldn’t want us viewing 2 days later. If Luke had responded to our initial email 8 days prior to all of this, we could have had a viewing on the house and put an offer in. Poor communication, quite rude and a lack of care shown. We saw another house for sale that we thought we might want to see, but saw it was on with Frank Innes and decided not to bother - luckily it was on with another agent so we have viewed through them. Hilariously, this house we wanted to view initially is still on Rightmove and has apparently sold despite this happening nearly 3 weeks ago. We have been told this morning it will ‘probably be off in the next 24 hours’ but it’s not been off the last 2 weeks so god knows what they’re playing at. Will not be using to sell our house and what an unprofessional experience we have had.

Kate · 26 April 2024

★★★★★ 5/5

Google

Someone is always available to answer questions or deal with any queries that I have had. A great service and I would recommend.

Sonia · 6 July 2022

★★★★★ 5/5

Google

Thanks to the team at Frank Innes for all their help during my recent house purchase. I'd specifically like to mention Luke Nixon, who was friendly and professional throughout, making things easier for me as a first time buyer.

Matt · 25 September 2024

★★★★★ 5/5

Google

All staff at Frank Innes at Derby were all helpful, friendly and attentive. I wouldn't hesitate to recommend them. They brought more people to our door than any other agent in the sale of our property.

Deborah · 7 July 2019

★★★★★ 5/5

Google

Fantastic service from start to finish! Jessica kept us up to date and was very thorough. Nothing was ever any trouble for her and accommodated our requests. Thank you!

Chris · 6 July 2021

★★★★★ 5/5

Google

Jess Gurney was fantastic handling our purchase from start to finish, we couldn't have asked for a better estate agent, she is a real credit to Frank Innes !!!

Zacb · 6 July 2021

★★★★★ 5/5

Google

Awesome sales service from Frank Innes in Derby, super responsive and delivered a seriously quick sale of our property. Alice is particularly good and got things moving really quickly.

Laura · 6 July 2021

★★★★★ 5/5

Google

Great service- from viewing the property, right through to completion. Alice was really helpful throughout, and a pleasure to work with. We will definitely be returning as we continue to build our portfolio.

Meera · 6 July 2020