5/5
GoogleLovely staff, very professional and great service
Agent replied · 6 July 2023
Thanks Freddy for the great 5* review.
Trusted Agent profile · Derby
Frank Innes Derby reviews
★★★★★
437 reviews across 1 platform
18 St. James Street, Derby, DE1 1RN
Frank Innes's office in Derby, at 18 St. James Street, is rated 4.5 out of 5 across 437 reviews on 1 platform, including 437 Google reviews rated 4.5.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Google5/5
GoogleFantastic service, friendly and very professional.
Agent replied · 6 July 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood, efficient service, sold my property in a professional manner.
Agent replied · 6 July 2023
Thanks Gavin for the great 5* review. Best wishes, Lucy
5/5
GoogleBrilliant service and great staff!! Kept up to date at all times!!
Agent replied · 6 July 2023
Many thanks Cath for the wonderful 5* review. Kind regards, Lucy
5/5
GoogleExceptional service provided by Jessica.
Agent replied · 6 July 2023
Many thanks for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant throughout the whole process
Agent replied · 6 July 2023
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleRude employees not very helpful.
Agent replied · 6 July 2023
Hi Kris, We are sorry to read your comments, however, after checking our systems to contact you directly about your concern, we have been unable to find you on our systems. Please contact us via review@countrywide.co.uk so that we can verify you as a client. Kind regards, Jackson (Countrywide Customer Relations Team)
5/5
GoogleVery good and friendly service. Highly reccomend
Agent replied · 6 July 2023
Many thanks Daniel for taking the time to leave a great 5* review and recommendation. Kind regards, Lucy.
5/5
GoogleWrey nice service the girls so helpful
Agent replied · 6 July 2023
Thank you Sebastian for your 5* rating. Best wishes, Mark
1/5
GoogleIncompetent agency that doesn't understand the concept of customer service.
Agent replied · 6 July 2023
I’m very sorry to hear that you have had a bad experience, if you would like some help to settle this issue please may you contact the branch at 01332 565295 so we can discuss your problem. Branch Manager
5/5
GoogleVery helpful and friendly.
Agent replied · 6 July 2023
Thanks for the great 5* review. Best wishes, Lucy
1/5
GooglePoor service on every level, each time you call the office you end up speaking to someone that has just started work experience then they end up fobbing you off. If in doubt rent a property from another agent!
5/5
GoogleGreat service from the Lettings team at Frank Innes Derby. My buy2let was repainted, a new boiler fitted and new tenants found in a 2 week period. Very well organised and efficient work - would definitely recommend.
5/5
GoogleGreat service from the Lettings team at Frank Innes Derby. My buy2let was repainted, a new boiler fitted and new tenants found in a 2 week period. Very well organised and efficient work - would definitely recommend.
5/5
GoogleGreat service provided from the moment i decided to use their tenant find service. I will now use Frank Innes moving forwards in preference to some of Derby's bigger letting agents. Thanks guys and well done.
5/5
GoogleAs a landlord new to Derby, I found their service excellent. They found a tenant the same day I gave them the keys and were very helpful during the handover of the apartment - well recommended
5/5
GoogleRating only, no written review.
Agent replied · 22 April 2026
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
5/5
GoogleBoth Jaime and Adam have been very helpful with helping us move into our new flat and so far I am happy with the service.
4/5
GoogleGood service! They helped me a lot to find a place as soon as I wanted!
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Thanks Megan for your 5* review!
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Stephen thanks for leaving us a 5* review.
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Thank you for leaving us a 5* review Ivan Fung
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Frank Innes Derby
How many reviews does Frank Innes Derby have?
Frank Innes's Derby office has 437 reviews across 1 platform: 437 on Google.
What is Frank Innes Derby's rating?
Frank Innes Derby is rated 4.5 out of 5 across all 437 reviews, and 4.5 out of 5 on Google from 437 reviews.
Where is Frank Innes's Derby office?
Frank Innes Derby, 18 St. James Street, Derby, DE1 1RN.
